Las Vegas USA, Vegas Casino Online, Slots Plus, Sun Palace, Lucky Hippo, Old Havana, High Country Casino Support and Complaints Thread

Thank you!!
bojooo

Please send me your username

My user name at Lasvegasusa is same as here    bojooo

Rep said payment should be uploaded tonight.

Thank you so much, If it actually happens, gonna kick myself for not coming here sooner:-(  I play for fun,definitely dont "expect" to make money,but last couple of months has been anything but fun:-(
bojooo

You just accomplished what dozens and dozens of emails,livechats etc didn't!!! I finally received the payout I requested 2-5-16.  Again, thank you!!  Just made my day..month
bojooo

                Hey Bojoo,  that's great news,  glad to hear you got it.    I had forgotten,  a little over a year ago I played a free no dep. bonus at LVU  and actually made playthrough.  I requested a check  and it came in or around 2 weeks just like they said it would.  Honestly I didn't think I was going to get paid because I never deposited there but they kept their word and  it cleared, no problem  ($100).  So I have nothing but good things to say about this group. 

Happy to help and glad it was sorted, as I said before this is a trusted group.

Any future troubles with other casinos feel free to ask us for assistance, that is one of our services > looking after our members!

Thanks for providing your experience Bongo:)

Hello. I wanna write about my situation with Las Vegas USA casino.
I have already made some comments about that casino at this site but noticed that people suggesting to write here. So a story began in 2015 september i think. I have take their no deposit bonus and wager it following all the rules. And asked to withdraw 125 dollars. No one reacted for a long time to my request so i wrote to support. They said that my account is under review. And under review i was 4 months. Everytime when i was trying to contact support they were unfriendly and rude.
All my documents were accepted at the first days.
After some time they contacted me via mobile phone and verified some details from my account. After that i thought that finally i will get winnings but not! My withdrawal request status was "in progress" for one month. I contacted support and a man said that i need to contact another man in financial or security i dont remember. But he said that he is at the moment at the bathroom. And he never came back from that place. He dead from shitting? I cant imagine how can casino act in a way like this.
So after some time i have got email that my withdrawal was declined. Without no explanations. But 125 dollars were still on my account. So i made 10 dollars deposit with neteller and asked to withdraw these 125 once again. But no one reacts once again.
So who can explain me what's going on with this casino? I swear, if i will not get these money i will write true and bad comments everywhere and because of the you will lose many potential clients.

And just before some minutes i have got this email. How can they decline my conscientious winnings withdraw?!

And after couple of minutes i have got this one email. What's going on with them? I didnt request for 100 dollars, i even didnt enter their site from today. I guess next mail will be that i requested 1 penny?

but of course if they would pay me 100 i would be happy with that. It's always better than zero.

The war is over. Finally i got them. Not 125, but i will look at that like compromise.

Glad to see all has been resolved. Thanks for the detailed feedback and updates

Hi,

These casino's (all of Mainstreet Group, consisting of Slots Plus, Sun Palace, Vegas Casino Online, Las Vegas USA, and Old Havana Casino) just stole 8931$ total from me, they are NOT paying out! I've been gambling for over 8 years at over 30 different sites total, and i've not once ran into such a big scam!!
Please help me make them paying out!

My full story can be found on Askgamblers, but i'm not allowed to post a link, apparantly.

Regards,

Kenny

This is LCB's direct casino support section and you are free to post your complaint details here.

Hello Mccormick213.

The casino rep has been made aware regarding your issue. Hope they will look into the matter and help us solve your problem. We'll do our best to help you.

Could you please PM me your casino username?

Best regards,
Milica

I found your story and read through some of it and realized at the end you threatened the casino with credit card chargebacks if they didn't pay. Also it seems your agenda now as you've said in your complaint you will do is to go onto all casino forums and write negative things about the casino. Once you've threatened with chargebacks I believe the casino now is in the right to deny your winnings and ban your account. Had you not done that you would have a viable complaint. But you've just served up the caisno on a silver platter to void your winnings.

Why are you playing on a site that mostly caters to US Players? Being from Belgium you have so many other options from casinos that pay out within hours. Anyhow it sucks to be delayed/stalled payments but when you start resorting to threats you've just given the casino the upper hand and thus can void your winnings, especially chargebacks. It sounds like they have refunded all your deposits so you should just move on and in the future control your temper a bit.

These are trusted US brands and they do not scam players. Lets get the rep to check your account and go from there.

Askgamblers is a separate site and this forum section is where our members can submit complaints, we are not interested in you posted other websites links in our forum. If you have a complaint post it here and we will try resolve it for you. MelissaN and I have contacted the rep already.

The guy won fair and square. Mainstreet has a history for slow paying it's players. Over the years Mainstreet has lost their accreditation from many gambling portals. Whether the guy threaten chargeback or not. Its after the fact that he won . They owe this person and should pay him and then close his account. There are plenty other cases on askgamblers of mainstreet slowing paying its players to the tune of much smaller then this.

Hi Mccormick213,

We have been in contact with the casino and see you have have also posted about this on our sister website >HERE<. We appreciate you providing your feedback for other members and players, however the way you have handled this is all wrong, threatening chargebacks, swearing and referring to the staff as idiots will not help your case.

LCB members please note that we are working with our sister site to try and smooth out this issue and get the player paid. We will keep you updated.

I just read the section to the other site you linked. GREAT COMMENTS AND WOW!!! MS for a long time was the only RTG I would play at. They were great with good bonuses. But they fell and never could recover. Now all the complaints I read coming from RTG is the Mainstreet and Virtual Casino Groups.

Hello
I hope this is the right place to post this query...I requested a cashout from Vegas Casino Online 9 days ago, and it is still in a requested status.  Is it normal for it to take this long?  Other casinos are on top of it, I often receive my funds within 3 days.  Can someone help?
thanks much
my username is bgirot at the casino.

For the first time Ever, I actually won the jackpot on the three stooges at Las Vegas casino yesterday!!(yes, happy mother's day to me:-)  anyway, my total withdrawal/cashout comes to $4,450!  After all that went on with the "free bonus" fiasco, but then how quickly it was resolved on here, thanks again:-)  I just have my fingers crossed that my withdrawal request goes through as easily as last one After you helped out:-)  After reading all the positive feedback on LasVegas casino, then seeing how fast my complaint was resolved, I figured I'd take a chance and started depositing there, and I actually Won:-))

Hello bojooo,

That's good news. Congrats.   

Woohoo! Thats a nice win!

Hey guys,

I recently won a small amount at slots plus. Generally how long does it take for the withdrawals to come out of the pending state? I cashed out on June 20th, it's already been two weeks not excluding the weekends. So it's been 2 weeks in business days.  It will be 1 month  since I cashed out when July 20th rolls around next week. I do realize and understand this group has a reputation for being on the slow side for processing. But I decided to try them out  anyway mainly because they have some pretty good promotions. On the plus side I did feel like I got some pretty good playing time.  F.Y.I, This wasn't off of non- deposit winnings, I did make a deposit with them. Any suggestions/thoughts? I also verified my info through the security department about a week ago and haven't heard anything since. 

Thanks!

Hello groovechild,

Have you heard form the casino? I've contacted the casino rep to post his reply here. Please PM me your casino username.

We'll keep you posted once he gets back to us.

Best regards.

Hi MelissaN,

I decided to send an email to them on 7/14/2016 and received a reply back from them later that day on 7/14/2016. They replied that my withdrawal was in their financial queue waiting to be processed. That was the last update I've heard since then. Tomorrow, 7/20/2016, it will be 1 month exactly from the time I initially withdrew which remains in the same pending state. My username is: divaluck.

What I was trying to do was branch out from my usual go-to group of casinos that I usually play at. But 1 month from initial cash-out seems a bit lengthy, especially for a withdrawal on the small side.  I'm trying to give them a chance, thou. I'm just that kind of person.

I'm sorry to hear that. I'll forward your username straight away and let you know once I hear from them. Hope all will be sorted out soon.

Best regards.

Hi Groovechild,

Just to let you know that we've heard form the casino rep and according to his words your username has been forwarded to the casino's finance. Hope they'll sort it out soon. We'll keep you posted. Please let us know if you hear from them as well.

Best regards.

Thank you  MelissaN.

I really  do hope everything works out in the end. I'm a very dedicated player on the rather obsessive side, it would be a real shame to lose me.  .

Some of these casinos need to realize the ease of  the withdrawal makes a big difference in whether you feel secure in investing your own money to play there. Also, whether you decide to remain a longtime loyal player to their establishment.  . Let's face it, it can be sooooo hard to win sometimes and when you do manage to win, getting your winnings shouldn't similar to pulling teeth. 

Hi groovechild,

We've been told by the casino that the money hit your bank account yesterday. Could you please confirm that?

Thanks.

Hi MelissaN,

No, they told me their bank processing ACH-Wire was down and then they gave me 3 other options for me to get my money. After deciding on which option to go with now I'm waiting for confirmation back. They say it's in processing (crosses fingers) I'll definitely reply when this goes through and I indeed receive my funds.  I really  think it's important for people to know what the process is like when dealing with this group of casinos. When I look at my account in the software it still shows in the pending state from the original date 6/20/16 and ....... we're almost into August. I'm so glad this is just a couple of hundred and not a couple of thousand.

Thanks,

Groovechild

Hope everything will be sorted in the end. Fingers crossed. Please let us know when it is all done.

Hey guys,

After a few hiccups,  there is a happy ending  finally received my money today.   

Cool  groovechild!

That's very good news. Congrats!     

Apologies if this is a dupe but I couldn't find my original post and it may not have made it to the board. 

I requested a cash out at Main Street Vegas and it has been in "requested" status since 10/5/16, two weeks now.  User name there is Donnafiles.  I have made direct inquiries to the casino through live chat and email with unsatisfactory results, just general responses of "we can't estimate the exact date" etc.  I would like to bring this issue to the direct attention of the Casino rep on this forum.  I set up my account there because it was a recommended casino on a sister site of LCB. I have never had this long a delay in receiving a payout and I hope I have not been scammed. I appreciate any help anyone reading this can provide.  Thanks!

Hi DONNAFILES,

Sorry to hear you are having a hard time getting your winnings. Please clarify which casino did you make a cashout at? I am not aware of Main street vegas. There is Mainstreet Group which operates Las Vegas USA, Vegas casino online, slots plus, sun palace etc.

 

Thank you Melcb.  It's Vegas Casino Online.   

Rep has been notified.

I have been told that payment will be made next week. Please keep us updated.

Thank you for your help. I will let you know if/when the payout is processed. D

Hi,

I've waited as long as I could at Old Havana casino, but It's been a long waiting period for my cashout and still nothing happen so I'm hoping you can help me.

I requested for cashout: 9/30/16,10/4/16,10/7/16 and 10/9/16.

So I'm waiting a month (and 3 weeks since my last cashout request)!

Support is always telling me the same thing: "Payments will be processed later this week or early next one". Every week the same phrases...

Can you please help me with this problem? My username is Ondrus.

Btw. my last cashout was processed 2 weeks since cashout request, but now I'm waiting a month...

Hi Ondrus,

Sorry to hear that. We'll notify the casino, forward your username and let you know accordingly. 

Thanks.

About 2/3 of my cashout requests was processed yesterday in the evening. But 1/3 of my cashout requests was not processed yet. I'm hoping they will send me rest of my money soon.

That's good new. Hope the rest of your winnings will be processed soon. Please keep us updated. 

Hi, I still don't receive the rest of my money... :-/

Hi Ondrus,

Thank you for letting us know. Have you tried to contact them? W