Las Vegas USA, Vegas Casino Online, Slots Plus, Sun Palace, Lucky Hippo, Old Havana, High Country Casino Support and Complaints Thread

Hi KBRI73,

Please let us know when you receive your winnings.

What makes this casino so weird is the fact there bold enough to run there processors so close to US soil.  Most run a processor in some 3rd party country based in the middle east or asia.  So I'm wondering if there "being" sniffed up again by the US authorities.

By the fact that they actually have a descriptor from Canada and credit card descriptor based in the US.  It's no wonder they always run into financial issues.  Someone in the higher up has to have some huge assets somewhere it's just a matter of what.

Well its now going on to Tuesday and still have not heard from them.

So I received an email today with an answer on the status of my withdrawl and the naswer I recived was... "Your replacement payment via check is now in progress."

So once again they will not give me a direct answer and so goes another week that I still wait. I dont want to get upset because I know they can just not pay me at all.  

That's also something. Hope your payment will be processed soon and you'll finally get your money. Please keep us posted. 

@KBRI73 - payments to USA players is tricky, the US market lies in a grey zone and unfortunately players in the US face these sort of delays and uncertainty when playing at casinos. This casino group will work at making sure your payment will reach you, it might not be fast but it will get to you.

Just would like to post that I finally have received partial payments on my withdrawl. Its a start. I want to thank again you guys who look out for us players, I really appreciate the time and work you do for a total stranger. Thanks

Awesome! That's good news. We're glad we could help. Enjoy!  

LISTEN PEOPLE!!! THIS CASINO HAS A HISTORY OF SLLLLLLLOOOOOOOOOOOWWWWWW PAYING ITS PLAYERS DATING BACK TO THE LATE 90S OR EARLY 2000S. THIS IS NOTHING NEW WITH THEM. THEY HAVE BEEN KICKED OFF MANY FORUMS ACCREDITED LIST BECAUSE OF SUCH. IF YOU DEPOSIT HERE EXPECT TO BE PAID SLOWLY. THIS IS THE NORM WITH THEM SO GET USED TO IT!!!

sorry about the caps! 

hi jason,

      maybe  you can answer my question. i play at lasvegasusa.eu and i recently requested a withdraw. it's not a super big amount by no means.  but i've yet to get any response from the casino on what the hold up is.  i requested the withdraw on 4/14/17 and here it is 5/17/17.  and i've received nothing.  when i contact the casino live chat, they just give you the run around by passing the buck from one dept to another.  getting no where i'm about to pull my hair out. 

thanks,

vincent vaught

Hi Vincent,

Sorry to hear that. Could you please PM me your casino username and we're going to forward your message to the casino? 

Casino username is: vincentvaught

Thank you. Your username will be forwarded to the casino. We'll keep you updated. 

well, it's now the 22nd of may and nothing from the lasvegasusa.eu casino yet.  this is beyond a "delayed payment".  what a crooked casino.

well here it is may 22nd, 2017 and nothing from lasvegasusa.eu yet.  no email, no phone call, nothing explaning their way delayed payment. my god, $300 shouldnt be hard for a casino to come up with.

vincent vaught

They would like you to reverse the withdraw,dont give them the satisfaction

We've notified them again. Still waiting for the reply. Keep you posted. 

I doubt that. That would require some sort of communication. They just flat out act as if you're dead. Or not even a customer. But i wont reverse, you can count on it. Thanks.

They always reply our messages. They are looking into it and we'll soon get the answer. Keep you posted. 

Thanks, so so much.

Hi vincejntvaught,

The casino informed us about the chargebacks in question. The process took so long because they wanted to make sure that no further chargebacks would be received. They've also confirmed that your withdrawal is going to be processed and the money is going to hit your account soon. Please let us know once you receive the payment.

Look forward to hearing good news. ;) 

Yes i will. Thank you. What happened was i was playing at the casino but on my friends laptop. And her account had charge backs. But since my account showed up with her ip address. They thought we were scamming. I spoke with them today and thanked them for explaining everything to me. Communication is key, probably to many of these casino problems. I think. Thanks again for all your help.

Yes the casino informed us about the details regarding cashbacks. They only wanted to make sure it was not you who had those. We glad we helped you. Hope you'll get the money soon. 

I am very frustrated with the very long delays of payouts at mainstreet casinos.

It used to be that mainstreet would payout in 3 or 4 weeks, but now the payments are getting ridicululosly long.
 
I submitted payouts at sun palace more than 7 weeks ago and nothing has happened. I submitted withdrawals at slots plus 6 weeks ago and nothing has happened.

Each week for the past 4 weeks, I contact customer service and they just keep telling me the same thing-- that the payments have been delayed and that they should get processed in the next week or two.

How long does this go on? The credibility of the casino is really starting to take a hit.

I have had good experiences with main street casinos in the past, but I am really getting concerend because if they cannot payout, then why would anyone want to play there?

I messaged the casino through ths forum and they did not respond, so I was forced into posting on this forum.

I will keep posting updates  on this forum, and that would be a good thing for the casino if they start paying out.

my ids are :
 
seanvideopoker at sunpalace

seanslot at slotsplus.

Thanks for sharing it with us. Sorry to hear about the payment issues with this casino group. Your message will be forwarded to the casino. Hope they'll sort it out and you'll get your winnings. 

it's now june 6th, 2017 and i requested the withdraw on april 14th, 2017. i understand the casino wanted to wait and make sure no charge backs come back to them. but it's been over 52 regular days or 35 business days since i made my deposit. and still nothing. it was a nice casino to play at. but now, i don't know.

You've been waiting for months, it's time to get your money. We've informed them about your issue and as soon as they get back to us we'll let you know. 

thanks much, i appriciate it.

Welcome. 

The casino informed us that you'll get your payment next week based on your player class. I know you have to wait for one more week, but the most important thing is to get your money. Please let us know once the money is in your account. 

Thanks -- I will keep you updated.

ok i have been waiting Allmost 2 months now for my Withdraw.This Site is Listed in the Top 7 best casinos.Since it was i dep and played.Well Where is my winnings? This Site needs Voted on for Removal from Top 7 Best Casino that is on this Site.Since LCB Has them top 7 i feel they to are At Fault becouse if i knew it takes months to get winnings i darn sure Whould never dep thier ...

Hi Cobra,

As you know we are very careful and do our homework when promoting any casino, especially in a position such as top 7 where we know players look to that as a solid and trusted list of recommendations. We would never add brands to prominent spots such as top 7 if we werent sure that our members and players would be treated fairly. In the USA there are limited options for top casinos and these brands have been around for many years and are one of the trusted groups, they have recently had some processing problems which has caused delays in payments unfortunately. 

MelissaN is on vacation at the moment, i assume you sent her your player details. please would you send me your casino username plus withdrawal amount again and I will get in contact with the rep and see what the hold up is and why it has been so long.

its cobra562 and 700.00

\Delays again,wow same answer i received years ago when they took forever to pay me lol.Don't worry there deposit methods work like a fine clock.

Yea well i dont think this site is hearing people.Top best 7 casinos and this is #2 on list ..Then liberty is #1 well thier #1 Allright in Screwing members.Soltistic should be #1 .I have made my own list and this casino isnt on it..

Hi Cobra,

You will see VCO is no longer on top 7, this will remain until they sort out payments. They have said the upcoming months should be better.

As for your payment - a payout by ACH method has been made yesterday. Please confirm once received.

Hello just looked in my bank account and yes the money is there. 680 was Wired from that casino to my bank this morning. Thank you very much now this case is closed

That's great! Thanks for letting us know!

Thanks for helping me and others that need it..

Jason

Any idea why there is such a delay in payouts with Vegas casino online

How long have you been waiting for your payouts? You can provide us with your casino username and we can check that with the casino rep. 

user name is innabah. Casino is Vegas casino online

The casino has been informed. We'll keep you updated. 

Hi Innabah,

The casino informed us that they are going to pay you out later this week. Please keep us posted. 

Thank you for the follow up. I will let you know once I receive payment. 

Hi Melissa Can you tell me who you talked to about my withdrawals because they won't confirm that I will be paid this week

We're chatting with their casino representative. Please wait until the end of the week as they advised us. Let us know if you get the money. Hope all be sorted this week. 

Ok.  Thank you for your help. I appreciate you getting some concrete information for m

Can you verify that there will be a payment this week. Also if my withdrawals are still in a pending status with no change since I initiated the wit

They just told us it'd be late until the end of this week, no other verification. Let us know if you get the money.