Las Vegas USA, Vegas Casino Online, Slots Plus, Sun Palace, Lucky Hippo, Old Havana, High Country Casino Support and Complaints Thread

I was wondering what the casino said. Thanks

We still got no reply from them. We're going to send another reminder. Please keep an eye on this topic. 

The casino just informed us that your payment will go out next week. Please let us know once you get the money. 

Thank you. I will keep my eye on this and let you know as soon as I receive anything. I see in the system that a smaller cash out amount has been updated (177.00 USD), but not the larger one (437.50 USD) despite that these were won within a couple days of each other. I appreciate you taking the time to follow up on this on my behalf. I love online gaming and would like to play with this casino again.

Hi. Melissa! Wonderful news - I received my payment for both winnings! Thank you so much for following up on my behalf - I really appreciate it!

Awesome. Glad it has been sorted. I'm so happy we could help you get your money. 

Enjoy! 

Issue with LasVegas USA Online, username: kRdCi

I'm attempting to make a withdrawal from LVUSA, on a bonus that is no longer offered. They are telling me that there is a $2,000 cash out limit, a limit that did not exist when I redeemed the bonus. I have more than $2,000 in winnings. I had a lot of back & forth with their finance team and customer service team, but they haven't been able to give me a satisfactory explanation as to why I am now subject to this limit. They were unable to direct me to the terms & conditions that applied to the bonus I redeemed. I'm certain that if I was directed to the original t&c, there was not a $2,000 cashout limit.

They basically told me that the terms of withdrawal no longer apply, now that the bonus is no longer offered.

I sent private messages to Mainstreet (https://jswqzs.com/users/46984) on this site on September 19 & October 11, but have not heard back.

I initially signed up for the site through wizardofvegas.com or LCB.com, I don't remember which.

Regards,

Chuckleberry

Thanks for bringing this to our attention. We'll get in touch with the casino and rep and ask about your case. Keep you posted.

Any new information on this? Thank you for following up!

We sent a reminder to the casino rep. Let you know as soon as we get the reply from the casino. 

Hi Chuckleberry,

We received the info from the casino rep. 

Namely, they say that your last deposit was in Nov 2017. You had some wagering activity in July. After that no activity in the casino. Based on casino T&C, all accounts inactivity for over 90 days are closed. However, they made an exception this time and didn't close your account since you registered via LCB link.

Furthermore, the bonus code you used expired in July. Since they have similar bonus code that is having max cashout limit of $2000 they applied it to your account. As per casino rules, you can't withdraw any funds from the casino but they are willing to pay $2000 as you are an LCB member.

That's a nice gesture. Please let us know once you receive your winnings. 

The inactivity explanation is sufficient. I requested a withdrawal. Thank you for your attention to this.

OHC is stalling my payment requested since 27.02.2018 for the amount of $930.They keep promising that would be approved soon because of my VIP status but nothing. I personally found unacceptable, given my player history, having to wait for such amount of time for a withdraw of this amount.

Please help me to get this sorted.

Thanks in advanced

Hi mazzica,

Thanks for providing your casino username in a private message. We will ask the casino rep to look into your account. Keep you posted. 

Sorry just noticed a mistype, the date is 27.02.2019.

Hi mazzica,

Here is an update on your case: Casino confirmed that your withdrawal request (made on 5th March) is sitting in the Neteller queue to be paid. 
They have been having certain issues in the payment updates recently that generally caused delay in payment. As per their words, your payment should be released this week.
Please do keep us updated on the outcome. 

Hi mazzica,

The casino informed us that you were paid out yesterday. Can you please confirm this? 

Money received, thanks.

Thanks for the confirmation, glad we could help! 

Hey all, I have a pending cashout at SlotsPlus casino. I requested it on June 26th. I've sent in all documents and everything approved. its just sitting in my account. Can you ask please what's going on with it? Thanks

buggars

Casino id SLR12205842

Hi buggars,

We'll ask the Casino Rep to look into your account. Keep an eye on this thread for the updates. 

Sure thing!!! tyvm

buggars

Hi buggars,

We've been informed by the Casino Rep that there has been a slight delay due to banking holiday and that the withdrawal process should be completed next week. Please keep us updated. 

I will gladly let you know, but they always offer these excuses holiday or not. Thanks for helping me, I'll keep you posted

buggars

Just to let you know, my payout is just sitting in my account. It's been approved and it's not been processed yet. I won a little over $1000 and they declined that cash out amount. There's two amounts in the withdrawal section and I'm waiting on a payout of $560, I'm guessing they broke it down into two parts. This is so aggravating . Can you please check again? Thanks buggars

Hi buggars,

We'll ask the casino for an update on your case. 

Hi buggars,

Here is the answer we received from the casino: "We processed this payment yesterday. The player will get payment early next week."

Please let us know once you receive the payment.

Sorry forgot to report that I was pid. However I now have a problem with Las Vegas USA casino. It's been since June 30th that I requested a payout. I recieived an email stating it was approved on 8/5 but its just hanging out in the cashier. Can you light a fire under them please and see what the hold up is

Thanks in advance buggars

casino id = LVR03243172

Hi buggars, 

We've sent your account info to the Casino Representative. Keep an eye on this thread for the updates. 

Hi buggars,

We've been informed by the casino that they are looking into your case. Keep you posted. 

Thanks so much for your help. I received this email on yesterday

Dear Christine Lee,
Your payout of $ *****USD for Account ID LVR03243172 has been authorized to be paid out. You will receive another email once your payment has been sent. We thank you for your continued business and we are always available if you should have any questions.

Email:
[email protected]

I checked today and It still sitting in my accout Another week will probably pass and nothing once again. This is so depressing how they conduct business.

Thanks 

buggars

@buggars - Thank you for the update, please allow the required time for the process to be fully completed. 

Ok, no problem. Thanks

I received my payout directly after my last post. I'm sorry I forgot to come back and let you guys know. Thanks for all you do

buggars 

On the last week of August I won a tolal of 2094USD at slotsplus.eu
I have emailed [email protected], [email protected], [email protected].
Talked with live chat customer support, financial and security department
since then.

My withdrawal has been dragged for a month.
I tried almost everything, emailing everyday.
They never told me why it was taking too long to get paid.

I also private messaged casino representative but  he/she did not reply.

Please help me and you can also ask me for more information..

Hello loplin00,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative.

Hello loplin00,

Thanks for sending over your casino username. We've sent an email to the Casino Representative regarding your withdrawal issue. Please keep an eye on this thread for the updates.

Hello loplin00,

The Casino Representative says that you were paid $1694.05 by their check processor on 26th September (Total withdrawal $2094 less $400 bonus amount = Total Pay $1694). Could you please confirm if you received this payment.

We've also asked the Casino Representative to provide us with the evidence which shows this transaction. 

They said they will send by check but it was declined and did not receive any payment.
I received an email from them today (16 Oct 2019) that they shipped via courier let me check this and l will let you know, thanks Sydney

Hello loplin00,

Thanks for the update. Please let me know if you've received the payment.

Hi Sydney, I am waiting for their reply about the check.

Hello loplin00,

Thanks for the update. We'll also check with the Casino Representative what's going on.

I am having trouble getting my cashout from Las Vegas USA Casino.  I was approved November 15,2019 for a regular mail cashout of $182.25.  It is now December 15,2019 and nothing.  My username is Proofreaders2000 and my email is [email protected].  I've chatted with a withdrawal rep today and received basically more lip service.  Help!

Hello PacerOne,

We've sent an email to the Casino Representative to check what's going on with your withdrawal. Keep you updated.

Hello PacerOne,

We've received a reply from the Casino Representative. This is what he says:

"The player equested a cheque via regular mail and that was sent out a month ago to the address they have on their profile.

Finance will contact him today to confirm that the address provided was correct."

Las Vegas USA paid me via Bankwire.  Thanks Sydney for all of your help :d  :d

Hello PacerOne,

We're glad to hear that. Thanks for the update!

Hello! I love the bonuses at the Main Street group of casino's. The payout time is so long and I thought High Country would e the exception.

I have a pending cashout since around the 17th. I sent in all docu's and they were approved. I cashed over the allowed amount and they fixed that but ny payout is just sitting in my account. With this Coronavirus they should be more considerate of paing in a faster time. Please Help!

My account id is buggarsThanks in advance

Hello buggars,

We've sent an email to the Casino Representative to check what's going on with your withdrawal. Keep you posted.

Hello buggars,

The Casino Representative has just advised us that your payment will be processed this week.