King Billy Casino Support and Complaints Thread

Hi Olivia,

Thank you for your reply.

I dont disagree with the fact that most times i experienced friendly and helpful agents however I'd like to point out the fact that all these times I was depositing and losing daily. The tone of the support I received both times I needed help to cashout was much different, and not in a positive different way.  Even though I wasnt told specifically to play down my balance, the only thing I was repeatedly told to do Was to request a cashout via a card which I repeatedly told you was from a bank which your website states doesn't accept cashouts.  With this as my only option and no effort to try provide a workaround please tell me what else I was supposed to do? 

Given the fact I was offered a $30 bonus whilst experiencing difficulties with the previous reported issue, I hope you might be genuine enough to offer something similar as a token of appreciation of my long standing loyalty to the casino and compensate for the lowered level of trust which these experiences have caused.

Hey Fabio_34,

Thanks so much for your review! I am glad that so far your experience in King Billy is great :)

Wishing you all the luck! 

Lady Marmems1, 

I have talked with your VIP manager, so expect an email from him about some bonus as a little something from King Billy! 

Hope we can leave this situation behind us and you will be happy with our service and support :) 

I played at several casinos and with my experience I think King Billy is the best, it's a quality casino and trust.

Many thanks to you and happy you are having the best experience in King Billy!

. has refuse my bonus becauswe it says i am illegible in the moment because they have already gtive me a lot af bonus ..that have been generouse on the past with me ..

I have been depositing and ask the jswqzs.com freespinsb purchases that they have already refuses 2 times in two diferent months.

And i cant receive any bonus of the promotions webpage aswell

I´ll apreeciated your help and feedback

Rui

Hi engrsc1, 

Please send me your casino username in PM inbox and we'll ask the casino rep to look into your account. 

@engrsc1- Thank you for sending your account info. The Casino Rep has been notofoed. Keep you posted. 

Dear Rui,

According to our T&C Clause 1.14 and our thorough anti-fraud investigation, we have taken the final decision about limiting your account from any bonus including LCB shop items.

Let us clarify the essence of LCB shop items. You actually collect LCB coins and buy some LCB shop items for them, but you don't really pay for it in real money. So, we have to decline you request about deposit refunds as we have nothing to do with LCB coins and it is well-organized only on the LCB side.

Moreover, you were numerously notified about the bonus limits on your account by our Live chat agents.

Thank you for playing with Us!

Hi there King Billy :)

I am a little bit confused ...

Long time ago I played with much pleasure at kingbilly ... then at a certain moment players from The Netherlands werent longer allowed ...

But I checked the site yesterday and now it seems we are welcome again?! IS that correct? 

Hi Allstarmikey,

You might speak here about kingbillycasino.com (Curacao licensed) here. 

You are absolutely right, we welcomed NL players before the regulations. We had to restrict access for NL players.

However, we have launched in early 2020  -  King Billy (kingbilly.com. - MGA licensed), where we do welcome all EU players (including NL) with a few restrictions. 

Thus, feel free to register a new account through LCB and take advantage of extra Welcome 200% along with next 3 consecutive bonuses from the Welcome Pack. It is all available for new players on kingbilly.com.

If you have any questions, please, let me know.

Regards,

Ruslan

Head of Affiliates

So there are 2 King Billy sites now?

I accidently signed up for the new website without using LCB or the no deposit welcome spins... My mistake sadly enough but it is what it is ;)

Thanks for the fast reply by the way!

Hi Allstarmikey,

Yeah, you are right, we have 2 King Billy ( Curacao & MGA) running side by side and each site is promoted for the relevant markets.

Sorry for misundertanding, I hope you enjoy playing with Us and take advantage of Welcome Pack again.

Regards, 

Ruslan

Well now I finally know whats happening hehe :)

Thanks again for your fast answers and I will consider it to take advantage of the welcome bonus again on the new site :)

I create today account in your new casino with MGA licence. Support said that is ok to have new account even i had account in old King Billy Curaçao licence. I came here only to acknowledge me is ok.

By the way in King Billy Curaçao licence casino i cant login without vpn because i think my country blocking some ip casino, betting address.

Username peroni 

Hi perobet,

The casino has been notified and he'll reply to you shortly. 

Hi Perobet, 

You are welcome to create a new account on kingbilly.com (MGA licensed) as it is operating as an absolutely separate site with it's own T&C, Support, license etc, it is basically sharing a brand name. All cases are to be treated separately between Curacao and MGA projects. 

Regarding Curacao brand on kingbillycasino.com, it has the following list of restricions: UK and its territories, France, Spain, USA, Ukraine, Republic of Crimea,Israel, Estonia, Romania, Netherlands, Slovakia, Curacao, Dutch West Indies, Isle of Man.

Playing wil VPN is restricted by numerous software providers, as they block certain jurisdictions on their side. It means you are taking risk on yourself using VPN and in case of winnings, they are likely to be cancelled if you played from a restricted country and used VPN to access one of the gaming software.

regards,

Ruslan

In kingbilly.com i can login without Vpn, I talked about other Curaçao casino where support said that I can use that.

I register today trow Lcb link, I didn't get 21 no deposit freespins. 

Hi Perobet,

We are replying for kingbillycasino.com in that thread, and I am an Official Rep of King Billy brand on the forum. Feel free to use VPN on other Curacao brands, except King Billy, please. Regarding 21 FS, please, contact Live chat support.

Regards, 

Ruslan

I contact support, I m not eligible for no deposit freespins. 

Here are screenshot where support of your casino Curaçao licence said that before couple days.

But is ok, Ill play in future yust in your new MGA casino. That's all. Thanks 

Hi perobet,

Please note that only the following countries are allowed to claim exclusive free spins: Allowed countries for the bonus: Japan, Germany, Austria, Finland, New Zealand, Canada, Switzerland.

Hello LCB! Hello kingbilly!
Sorry for using google translate.
Sorry for coming to you for help, as there is no authoritative forum in Russia for solving the problem.
09/22/2020 I made a deposit at this casino 5000 rubles. I played for several hours in new slots from the provider Play'n'go, wealth series with jackpots. I was lucky enough to catch one major jackpot and put 50,000 rubles on withdrawal.

A day later, the withdrawal was canceled and only my deposit of 5000 rubles was returned. The casino just stole the money won. After long conversations with the support, the casino replied that there was a technical flaw in this game. However, apart from the words, the casino did not provide more than one proof of this. Therefore, I believe that they illegally wrote off my winnings. Please help me solve my problem.
I would also like to note that these slots are still working normally in other casinos.

my acc [email protected]

sorry for copying my own text, but the situation is almost the same

Good luck all

Hi tenjiotex,

We notified the casino rep about your issue. He'll respond soon. 

hello 

I have problem with king Billy casino about withdrawal that I made before 2 weeks ago  and I cross now in the 3de week if I ask about my cash out I received always the same answer my money is on way 

and when I ask about the reason is to late and why is to late no clear answer so anyone here can help me to understand this issue with the kingbilly 

* king Billy is from the best online casino in the world so i don't understand why this time no cash out  and also no answer

I made withdrawal for 7200 euro 2 weeks and half ago and I don't recive the money when I ask why is to late every time with nieuwe reason so I need some one to help me with this issue usually I should to wait from 3-5 work days and I wait now already 12 work days and no money received 

king Billy casino

Sorry to hear that, obada1991.

Could you please private message me your casino username so we can notify the casino rep and ask about your withdrawal? 

Dear LCB Forum, dear Player,

We especially regret it when players have winnings taken away because of in-game bugs. We believe this reflects badly on us, our providers and our industry as general.

However, it is a sad fact that this has exactly been the case with the winnings of dear player Tenjiotex. With the help of our Anti-Fraud Department (which serves all 26 casinos of the N1 casinos family) we were informed that the Play ‘N’ Go slots “Temple of Wealth” and “Celebration of Wealth” had a confirmed in-game bug.

Therefore, winnings have been voided and the last deposit amounts have been refunded. This has, unfortunately, happened not only in the case of dear player Tenjiotex, but to other players who were happening to play these specific slots at the time.

We once again express our regret and, as a small token of our recognition for the situation, we are offering to the dear player 50 Free Spins (claimable on Live Chat) on the most popular Play ‘N’ Go slot of all times “Book of Dead”.

Thank you,

The King Billy Team

hello...

Unfortunately, apart from your words, there is not one proof of bug. Or is any slot winnings a bug?
Please provide an official response from the provider to acknowledge the error or return the money. Otherwise, it is regarded as theft.

And please take your handouts for yourself. I consider this a spit in the face.

One time i complain in this forum about casino billy kind about bonus not issued by them andthey acuse me of fraud and banned me bacause of my complain in here. Be carefully with this casino 

Dear LCF Forum, Dear Obada1991,

First of all we really appreciate your kind words Obada, “King Billy is from best online casino in the world”. This means a lot to us, especially since it was written during a period where you were, obviously, and understandably, in a state of distress.

Regarding this specific withdrawal, the truth is that the situation has not been a fault of King Billy. Responsibility lies on the side of the player’s wire bank, which, unfortunately, neglected to do its job properly (or to be fair to them since we don’t know the exact circumstances, may have fallen victims of force majeure).

However, since we do not like this kind of situations to linger and destroy our wonderful relationships with our players, we did act proactively to resolve this:
• We canceled the looping Bank Wire.
• We credited EUR 7.200 back to Obada1991’s account.
• We assisted him in withdrawing it all, via Ecopayz.

The issue has now been resolved as the dear player can confirm.

Thank you,

The King Billy Team

AWESOME!!!
Very good and nice to read these kinda things!

I should play more at kingbilly I think, cause these kinda service proves excellence :) !!!

Hi tenjiotex,

The casino showed us the official email from the provider. With that said we consider this case as resolved. 

hmm .. Is this a very secret document? why didn’t they show it to me ... 

Dear LCB Forum, dear Player,

Unfortunately, we cannot share the official email as it implies the 3rd party and contradicts our Privacy Policy guidelines we thoroughly guard at King Billy. We hope for your understanding!

Regards,

The King Billy Team

Could you please private message me your casino username so the casino rep can look into it and see what happened?

If you do not provide evidence, you are a thief and your casino is a scam.

Dear tenjiotex,

Please refrain from using offensive language on this forum. If you are not satisfied with the outcome please file a complaint to the casino licensor. This case is closed. 

no evidence - the case is closed. Your forum is just as corrupt. Good luck

the team of moderators or what will be "24/7" are ok people, instead the payment department ... disaster ... today asks you for "photo" evidence after you send them, I don't answer anymore, the next day "unfortunately it's not a good photo, we want a pdf, "after that it blocks your account and doesn't notice you anymore ... 3 days, 1 week ... good people, I didn't steal, I didn't kill, and I don't want to do reviews, bad or complain, the problem started when I fed from my friend's account ... which is a common account "proven in documents" ... I won 12000 on November 5, I wanted to withdraw 2000 ... today is 12-11 -2020 ... and smile .. I didn't answer, I didn't have the account unlocked, the payments were rejected .. I'm sorry to tell you this, at first I thought it was a respected casino now ...I want to withdraw the license of this casino and I will do everything in my power, so that this casino no longer exists, I apologize and if you want information or certain evidence, I will post it, just say

I have all the evidence, but there are some ******* and I ask anyone who would like to play here to give up ....

I have a lot of screenshots emails and pictures

I ask moderators to direct me to all the institutions where I should file a complaint, so that this "kingbilly" casino ********* * does not pay for t******* he proves

Sorry to hear about your problem, DobreMadalina. Please private message me your casino username and email address you used for the registration and we'll notify the casino rep about your complaint. 

This casino trash blocked my account and my winnings.

Dear Madalina,

Our financial department has checked the bank statements that you have uploaded and it seems that used a third-person's account. There is evidence that you were not an account holder of bank account ***0928 at the moment deposits were made, which can be stated due to the lack of your name on the deleted screenshots.

These actions are a direct violation of our Terms and Conditions.

10.1.12 Player acknowledges that they do not use the funds for third parties to replenish the Casino account. Usage of any joint bank accounts or joint credit/debit cards shared by two or more individuals are not allowed in the aim to replenish the Casino account.

For using a third-person's payment method we have to permanently close your account and confiscate your winnings. Therefore all the deposits made via bank account ***0928 will be refunded and the remaining funds confiscated. The sum of the deposits from the third-person bank account was calculated by the payment department and it equals 83 EUR.

Please send us the bank details of the owner of the account ***0928:

beneficiary full name

beneficiary e-mail

mobile number

full beneficiary address with postal code

full Bank name

BANK ADDRESS

Account number (bsb+account number)

SWIFT code

This decision is final and cannot be reviewed. Thank you for understanding.

King Billy S****** is a Casino of all *********

But you did violated the terms and conditions right?! By adding funds to the account using another bankaccount?! 

Its very sad ur winnings have been confiscated due to that ... but I dont see that the casino is wrong here?!

Dear LCB Forum,

First of all, we strongly disagree with the offensive language used. We have been called “crooks”, our services have been called “mockery” and our brand has been called “the king of stupidity” and “a casino of all embarrassment”.

Frustration is one thing, but assaults of this kind are completely another and they insult hard-working men and women on a professional and personal level. We like to think that we are one of the “good guys” in the industry and we politely ask the forum moderator for some protection from verbal abuse.

Having said the above, please read our Anti-Fraud Department’s comments on this case:

• Player was not an account holder of bank account **0928 at the moment deposits were made, which can be stated due to lack of player's name on the deleted screenshots.

• Also, it took them about 4 days to upload another screenshot, which is also suspicious.

• Winnings were gained though the play with the deposit made via the bank account **0928, which is considered as 3rd party's one.

• Therefore all the deposits made via bank account ***0928 have to be refunded and remaining funds confiscated.

• Account has to be closed due to violation of the rules: 10.1.12 Player acknowledges that they do not use the funds for third parties to replenish the Casino account. Usage of any joint bank accounts or joint credit/debit cards shared by two or more individuals are not allowed in the aim to replenish the Casino account.

Dear LCB Forum,

Based on the above, we would like to have this complaint closed in our favor.

Thank you,

The King Billy Team

Im 100% behind KingBilly and the decision ... Its very clear and also more than proven en true!! 

Thanks for providing the detailed answer to our forum, Kingbillyaff. 

The offensive words have been deleted from the player's post. 

@DobreMadalina - according to T&C you are not allowed to use a 3rd party account when depositing at any casino. With that said, you obviously broke T&C and we consider this case closed. 

Please be more careful next time. 

Of course it took 3 days because I sent you the pictures on Friday and you sous to go to the bank to get the bank statement, I went on Monday because the bank does not work on the weekend, and thanks to the virus only with the appointment you can go

And I don't understand why you said to go to the bank for documents, after I posted the documents you blocked the account, the documents are correct and there will be evidence in court