Kats and New FunClub Support and Complaints thread

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Last post made 2 hours ago by kats_nfcaffiliates
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  • Brad Shushman
    • Replied by
    • Brad Shushman
    • at Nov 18, 24, 12:07:03 PM
    • Newbie 4
    • last active 3 days ago
    kats_nfcaffiliates wrote:

    Hello Xocapumpkin,

    Your payout request was completed on 10th of october 2024. Since you requested payout using cheque, please connect with casino support for the tracking ID. They'll positively help you with it.

     

    What about the rest of us, myself included?

  • David C
    • Replied by
    • David C
    • at Nov 18, 24, 05:19:15 PM
    • Sr. Newbie 25
    • last active 3 days ago

    How bout my month long cash out, casino rep? I've sent my crypto address to the "office manager" damn near every day! 
     

    Still waiting on clarification on how it was sent to an invalid address. Lord knows that seems "odd". 

  • JovanaV
    • Replied by
    • JovanaV
    • at Nov 19, 24, 04:23:41 AM
    • Serbia Moderator 1885
    • last active 1 day ago

    Hello David C, chefmnpatg, and Brad Shushman,

    We've asked the casino reps for updates regarding your cases.

  • kats_nfcaffiliates
    • Replied by
    • kats_nfcaffiliates
    • at Nov 19, 24, 12:36:20 PM
    • United States Casino Rep 68
    • last active 2 hours ago

    Hi @chefmnpatg
     

    The payout team tried transferring the funds to your bitcoin wallet but it didn't go through as the wallet address was invalid or incorrect.
    Please share the correct wallet address so that the payout request can be completed.

  • kats_nfcaffiliates
    • Replied by
    • kats_nfcaffiliates
    • at Nov 19, 24, 12:36:59 PM
    • United States Casino Rep 68
    • last active 2 hours ago

    Hello David C,

    The payout request is expected to be completed in 3-5 business days.

  • kats_nfcaffiliates
    • Replied by
    • kats_nfcaffiliates
    • at Nov 19, 24, 12:37:51 PM
    • United States Casino Rep 68
    • last active 2 hours ago

    Hi Brad Shushman,

    The payout request is expected to be completed in 3-5 business days.

  • chefmnpatg
    • Replied by
    • chefmnpatg
    • at Nov 19, 24, 05:19:49 PM
    • United States Sr. Newbie 31
    • last active 1 hour ago

    do this via email?

  • chefmnpatg
    • Replied by
    • chefmnpatg
    • at Nov 19, 24, 05:26:54 PM
    • United States Sr. Newbie 31
    • last active 1 hour ago

    okay I resent it to the office manager's desk. I did not have that email address and my safe sender list apparently, so it did go to my spam box but I was notified November 4th of the issue with the transaction. I assume it was because I created that address back in June to receive this transaction so they may have expired it or what have you so let's try it again thank you I appreciate it

  • David C
    • Replied by
    • David C
    • at Nov 21, 24, 03:15:16 PM
    • Sr. Newbie 25
    • last active 3 days ago

    I was told by chat agent to expect it before the week is up. Only have one more day! Let's see if I finally get paid! 

  • David C
    • Replied by
    • David C
    • at Nov 22, 24, 06:19:13 AM
    • Sr. Newbie 25
    • last active 3 days ago

    What a crazy surprise, but I actually got paid an hour ago!! Thanks lcb!!

    Now if you excuse me, I'm going to close my account on Kats. Thanks again to this site for helping me out! 

  • JovanaV
    • Replied by
    • JovanaV
    • at Nov 22, 24, 06:24:56 AM
    • Serbia Moderator 1885
    • last active 1 day ago

    We are so thrilled to hear this news, David C! You are most welcome! thumbs_up

    We will now mark your case as RESOLVED.

  • JovanaV
    • Replied by
    • JovanaV
    • at Nov 24, 24, 01:55:46 PM
    • Serbia Moderator 1885
    • last active 1 day ago

    Hello chefmnpatg, and Brad Shushman,

    We've contacted the casino rep and asked for updates. Have you heard back from them in the meantime?

    Thank you.

    Dear Xocapumpkin,

    Could you please confirm if you've received your funds?

    Thank you.

  • kats_nfcaffiliates
    • Replied by
    • kats_nfcaffiliates
    • at Nov 25, 24, 11:53:49 AM
    • United States Casino Rep 68
    • last active 2 hours ago

    Hi,

    The payout request for Brad Shushman has been completed. The payment hash for the same has been shared with the player over email.

  • kats_nfcaffiliates
    • Replied by
    • kats_nfcaffiliates
    • at Nov 25, 24, 11:57:03 AM
    • United States Casino Rep 68
    • last active 2 hours ago

    Thanks for this post from:

    Hi  chefmnpatg,

    Thanks for sharing the correct address, I appreciate it.
    Let me check with the payout team and get back to you.

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