Konung Casino Support and Complaints Thread

p.s. Daniil just corrected the text and deleted several things I wrote about.

As already mentioned, it is absolutely common, that the most free spin bonuses are offered with the low bet value. You are not forced to use a bonus, if you don't like the terms. Feel free to read the conditions or ask the support, if you have specific questions about a bonus. We offer many different promotions and you are free to choose the one, you prefer.

Kind regards,

Daniil

ok, low, BUT 0.02 cent each spin ??? SHAME for casino. and btw, no rules is attached by promotional email - there are NEVER information about value of fs, but always how much u have to deposit is written in capital letters!

And im sure no player expected such a miserable offer. 

Thanks i got all info i need.. 

I wanted to know if there was a mistake or no and if you really value your players so much.

Hello :

I have deposit yesterday at 11 am in this casino, and the transactiongives an error,  the money disappears from my skrill account ,and the money wasnt credit in my casaino balance account ; I asked  in the casino and they tell me the skrill dont sent them the mail and i ask the skrill and they garanted me that the transaction was made and it should be found in the merchant.

When i ask the casino tells me to wait a litle more.. i have been wainting 2 days and once they told me that it could be 30 days.
They kept me waiting all this time retain or took my money. 

I need help to  make they give me or credit my money.

Hello engrsc1,

Please private message me your casino username and we're going to contact the Casino Representative.

This casino sent me an e-mail. 400% +50% freespin. +25 freespin if I sign up. 

When I saw it was at least $10, I registered. 

I'll have some fun. The easiest and most cost-free bitcoin and the like to send international money. The system I use does not send less than 0.0005 with bitcoin. That's why I'd send 0.01 with eth. And a surprise. Meanwhile, the bonuses I marked for changing pages were deleted. It's okay, I thought I'd have fun for my money. But when you get into the games, balanc 0.

I was hooked up to help, told I had to mark Eth after 20 minutes. But I've already done that. I tried again. The result is the same. I'm hooked on help again. Another lady said I couldn't play some games. So I can only play in some games, plus there is no bitcoin or eth in the withdrawal options. He didn't even answer that. I had to spend 10 euros on nonsense. Is one happy when you finish your money? yes, I feel a lot of comfort right now. Because I walked into the casino around 1:00 a.m. It's 3:23 now. 

A site with a limited range of slots. I don't know the experience of the two of them. But that's what I've been through. 

It will be much easier to show investments made with coin in euros or dollars. Some casinos don't do this, and that brings some problems together for me. In many games you are forced to play with very high bet. Confusing numbers are emerging.

It took me an hour to send money to a casino for the first time. The constant setbacks were a sign for me to give up, but I wanted to try this casino. 

I'm not sending money until I make more attempts with a bonus.

Hello Yusufyakup,

If you want us to get in touch with the Casino Representative regarding that bonus, please send me your casino username to PM inbox.

Hello. Is there active representative of Konug casino at LCB?

Hello kilabee,

Yes, there is. If you need assistance, could you please give us some more details and private message me your casino username? We're going to notify the Casino Representative. 

Hello, Sydney. Is there any repsonse from Konung casino representative about my problem since May 02? I see you do not read my PM.

Hello kilabee,

I was on annual leave. We still haven't received a reply from the Casino Representative. We've sent him another reminder email this morning.

Hello. Is there still no answer from Konung casino since May 02? Isnt it too long for reaction from representative?

Hello kilabee,

No, we still haven't received a reply regarding your complaint, but the Casino Representative said he would look into this. Hope he'll get back to us soon.

Hello, Sydney. Thank you again) Obviously, Konung casino has nothing to answer regarding my situation. Otherwise there should be even brief reply from them.

Hello kilabee,

as our support team already mentioned, the main version of our site is the english one and in case of doubt, the Terms & Conditions mentioned there, are representative. This point is stated on our T&C page. We added the rule about the win limitation for free spins to our russian site, to avoid this situation in the future, but neverthless, everything was done correctly and compliant. 

To show our sorrow for the current situation in your home country and as compensation for the late reply, we are offering you 200€ to withdraw from your gaming account.

I hope this helps to bring the situation to a fair conclusion!

Kind Regards,
Daniil

Konung Casino

Hello, Daniil. Many thanx for your answer, even it is so late. Please look again, that Konung casino has full-supported Russian version of casino with t&c and bonus t&c in Russian. And there were no link (or any mention) to English t&c in Russian version of rules. If you check, after my conversation with live support about my situation, next day Russians T&C were added by that rule of English is main version of site. I may provide screenshots of russian t&c wit date and time visible. So I still think that winnings were confiscated wrong.

And the most terrible thing that all my accounts at Dama nv casinos are blocked now after I tried to resolve this dispute via Antillephone nv. Even if you compensate 200 Euros i won't be able to log in to my account and withdraw or play them.

So I ask you to look again into my situation and influence Dama nv to unblock my accounts.

Finally, I got compensation from Konung casino, as Daniil had promised.

Many thanks to Daniil and to Sydney!

We're glad to hear that kilabee. Thanks for the update! 

I'm very glad we could fix everything and even unblock the accounts from all other projects! Have a good time and good Luck!

Kind Regards,
Daniil

Hello, Daniil.

How can I get my Dama nv (including Konung casino) accounts unblocked? I really really miss dama(

Hello kilabee,

Could you please send us your Casino Username via private message and we will reach out to Casino Rep to ask him if it's possible to unblock your account?

Hello. Thank you for fast reaction, Berks. My login is as nickname here at LCB.

Thanks for your response. Email has been sent to Casino Rep, once we get a response we will get back to you. Keep you posted.

Hello kilabee,

We still haven't got any response from Casino Rep. We will send them a reminder email in hopes that we will resolve this case as soon as possible. Keep you posted.

Hello, Berks.

Excuse me for off-topic, but does LCB have direct contact with dama nv management, not just with separate casinos from their group?

Hello kilabee,

Sorry but we can not be in direct contact with Dama management, only with Casino Representative's of their brands. If we can help you somehow please let us know. 

Thank you.

Oh, no, Berks,  I was just wondering as I know some gambling forums have such contacts with platform. Thank you.

You are welcome kilabee, we are sorry that we cannot help with that. Hope that you will find a solution to get what you are searching for. 

Best of luck!

Hello, Berks.
So you have negative answer from konung casino rep, right?

We haven't got any response from them. We will try once again to see if something can happen. We will keep you informed.

Hello.
I see they do not want to pay attention for my situation at all and this is not good for their reputation.

Hello kilabee,

Konung casino is completely unresponsive and obviously don't want to cooperate with the complaints.

Hi kilabee, 

The way things stand, we will be unable to help you..

However we will do our best to grab a hold of them and reignite our relationship with Konung Casino. Will be a work in progress..

Thank you very much for you trying! I see Konung casino attitude to communication with LCB is like waves. But I hope this will change for better.

For me Konung is a casino to avoid. they refused to pay me yet I made several deposits and some withdrawals, their customer support is not good. I closed my account.

Hi kilabee, 

We still haven't got any feedback from Konung's representative. Once we get a response we will get back to you.

Hi kilabee, 

Unfortunately Konung Casino is unresponsive thus far, so we are forced to close this complaint because we can not help since we get any proper information regarding this issue.

I see they become less user-friendly. But anyway, thanky so much for trying!

On March 15, 2023 Konung Casino closes its doors.

If you still have funds in Konung Casino, you must withdraw it by March 15, 2023.

Yes, finally they are closing. It's not good, not bad. Just forget about them)