Konung Casino Support and Complaints Thread

Hello Everyone!

My name is Andrey and I'm happy to represent Konung Casino at LCB forum.

Besides, don't forget you can always drop me a line if you need assistance.

Best regards,

Joo Casino Team

Brand added 3 July 2017 - Konung Casino (CLOSED - 15 March 2023)

Welcome Andrey, happy to have you here assisting our members  

Welcome to our forum Andrey! 

We're happy to have you here with us. 

Welcome on board Andrey. We are happy you have joined to LCB forum. 

Welcome to the best casino forum Andrey! It's great to have you here! 

Hi Andrey,

Welcome to the forum 

hello,

welcome home at lcb.

Hello sir Andrey,

Welcome to the LCB Community 

Welcome Andrey! 

I just love when casino reps come on board at LCB..Even thought I can't play at this casino, I see quite a few rep on LCB that I do play at

Welcome Andrey! It is very kind of you to become a Joe Casino Support Rep and to formally introduce yourself.  Although, I am from the USA and not allowed, but maybe one day USA Players will be noticed, and given a chance to be accepted. All we want to do is be accepted in anyway necessary without causing any legal issues.

Thank you!

Hi. I've got the worst casino experience in Konung Casino. I won 550$, after that I succesfully verified my account and recieved email that my withdraw on it's way. Then after 1 hour after email I tried to enter my account and it was first surprise: my account was closed. I tried to reach lievchat. First operator just close chat on my question withiut any naswers and close livechat for my IP. I changed IP and tried again. Supports told me that my account was closed because of manager disicion withiot any explanation. My deposit and winning money were confiscated. And it looks like a real fraud. Here is my chat:




And the last chat:

I want to know why I was banned? And why I didn't recive money that I won? bI didn't violate any rules and manager of Konung Casino knows it. If there is no answer Konung Casino must be blacklisted like a frauds. 

Hi sezik77,

Sorry to hear that. Could you please PM me your casino username and we're going to contact the casino rep to look into it?

Hi Sydney. Ofcourse, tnx. My login: sezik77

Dear player,

There was suspicious activity on your account, in connection with this you were paid your winnings and the account was closed by the decision of the administration. This decision is final and can not be revised.

Konung Casino Team

Hi joe.

I..am also experiencing problems with konung casino.

Verification taking a very longtime...getting worried.

Support told me on sat/sunday documents would be verified "today"..clearly they havent.

Can u tell me what's going on??

Lorraine

Hello Lorraine,

Could you please PM me your casino username and we'll notify the casino rep?

Can u tell me how to pm?

Here's the link where you can send it to my PM inbox: https://jswqzs.com/onlinecasinobonusforum/personal_messages/new?to=98293

Link not working on my phone.

Lollys20 is my user name on there.

Just to make clear i enjoyed playing in konung casino..just customer service seems very poor

Well, thanks for your feedback. I'll write here when the money that I've won comes to my bank account. I hope it will be soon.

Maybe you could help me out??? How long did it take for your documents to be verified?

Welcome Andrey

Konung Casino payed my winning. Thanks a lot to everybody who helped me. 

It was very strange situation and I didn't understand what could be suspicious with my account with 2 deposits and full verification. Also I didn't understand why support wrote about confiscation. But still this story has a happy end. 

That's great! Thanks for letting us know sezik77.

Hello everyone!
I am an official representative of Konung Casino and Joo Casino.

I'll be happy to assist you in case any matter occurs.

Leave me a note, and you'll get a reply asap.

Welcome to LCB Konung/Joo Casino Representative! Thank you for being available to assist our members! 

Welcome! Thanks very much for joining our forum. 

Hello,

Konung casino team just cheated with me,blocked my account during enquiry and kept my very fair winning $100 which I gained from my deposit only but no bonus taken.Here is the story I am tring to summerise shortly.Last week I deposited 2nd time from my Neteller account but got no bonus.I went live chat,got David,Adam where they informed me my account found linked with another account but I could carry on my play without bonus.So,I agreed play without bonus and after couple of hours I made withdraw request of $100.Then went to live chat and found Sara who was helpfull and requested me to send them too many extra kyc documents..Well,I had to managed to send them all up to date kyc documents and finally verified my account successfully. After that I was waiting for my payment but not processed  my payment next 2 hours.So,I again went to chat and this time I found the rudest ever agent "Andy" who had blocked my account during chat without any explanations!I went chat after 10 hours and got same insane and rudest ever Andy who replied me very harsly then closed chat,strange!!After that incident now nobody wants me to process my payment $100 and was told me same story I am bonus abuser,multi account holder,bla bla bla...I had explained them many times that I was agreed to play without bonus after David and Adam had allowed me to play and more over I was well verified player.But now they ignore me which makes no sense.Could you please help me for fair justice?Thank you.

Hello chomok,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your issue at the casino.

My login id is [email protected] . Thank you.

Thank you.

Hello chomok,

Thanks for providing us with your username. We've sent it to the Casino Representative to check what happened.

Hello konung casino,

Where is my fair and squire winning $100 which I gained from my deposit only?when you will pay me where I have waited around a month?

Hello chomok,

The Casino Representative replied to us. He is away from the office, but he said he would look into your account on Monday and reply in this thread.

Casino didn't reply till today Saturday where they said they would reply on last Monday!what's going on Mr?when you will process my $100 withdrawal only? Hello...I know you can see us everyday here...

Hi chomok,

We'll send them a reminder email. Keep you posted. 

Hello chomok,

We've received a reply from the casino regarding your issue. The Casino Representative advised us that they've paid your winnings and closed your account since you had duplicate account at the casino.

Dear Sydney,

Yes, kounung casino paid me my winning but closed my account.Thank you very much.

Hello chomok,

Thanks for letting us know.

I made a deposit with the code stay50, but there is no bonus, in the chat for half an hour already and no one answers!

Hello Streenger,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative. 

Thank you, the issue was resolved

We're glad to hear that. Thanks for letting us know.

Hello, Dear Konung casino.

i have quick question.

I got really great promotion - 

66 freespins in the fresh slot are waiting!
GO FOR IT!

Bonus code: K66
Min. deposit: 1,700 RUB, 0.003 BTC, 20 EUR/USD, 200 NOK, 0.13 ETH, 0.07 BCH, 0.4 LTC, 9,800 DOG
Available once on April, 28 (UTC)

Of course i will use it, great promotion, right?

And then come the best part of promotion, yes, yes u can say that i can ask in live chat and so on.

free spins are worth 0.02 cent each. REALLY? 1.32 for 20 euro deposit? i never thought that so do you value your customers! 

Direx NV for me is one of the best, but this something ridiculous!!!

p.s. in live chat they told me that i just have bad luck :D 

Hello sanchya,

We've asked the Casino Representative to reply to your question regarding the bonus you've mentioned. Please keep an eye on this thread for the updates.

Konung casino did not find any words to say in 5 days?

Hello sanchya,

No, we still haven't received a reply from the casino. We've sent them a reminder email. Keep you posted.

Hey sanchya, I'm Daniil, the Representative for Konung Casino, forgive us the late response!

Most free spin bonuses are offered with the low bet value and that is common practice for most of casinos. However, sometimes we offer spins with a high bet value and we clearly state that in a promotion email.

I'm sorry for you feeling upset, about winning just 1,45€, but there isn't anything we can do about that, the bonus was issued correct.. Besides that, you have a total net win in our casino and used a variety of different promotions to achieve this winnings. Back then you won 1,45€ with 66 free spins, but you also had bigger winnings. I hope you'll still be able to enjoy our casino and earn winnings here, as you did before!

Kind regards,
Daniil

Konung Casino

Hey, did i asked u what i won or what i lose? Who asked u to post my private information about my wins ? What are u doing? Maybe also post my deposit methods and amounts what i deposit? 
it was called player safety? 

Here we are talking about something completely different!

NOT HOW AND HOW MUCH I WON! But how u value ur customers asking for 20 euro deposit and give them 66 free spins - each worth 0.02 cent!!!!!!!

it is actually shameful from reputable casino!