JellyBean Casino, Casino Dingo, White Lion

Hi sydney,

this is my latest from the casino dingo after the letter apologizing to me about there mistake I recieve this 

Hi Adam,

First off I want to apologize because I was misinformed regarding the amount the casino is refunding you.

After confirming with the Financial Team we are giving you back your deposit of $35.

In order to do so we will need you to submit your bank statement so it will be done by wire transfer.

Please attach it to this email and in turn I will send it to the Financial Team for processing.

If you have any further questions please let me know.

Regards,

Jeremy,
Account Manager, Casino Dingo

Ticket Details
Ticket ID: OBG-632-63716
Department: CasinoDingo Support

Hello PADZY1,

I've sent another email to Lior to check this and asked him to reply on this thread.

Hey Sydney,

i have a new offer today from casino dingo they have offered me 700 dollars today after ringing me and telling me they were only putting in $700 out of my $1400 dollars I had won to then getting a email minutes later saying I’m only getting my deposit of $35 to now saying there was confusion and I was getting $700 dollars again but couldn’t tell me why I was only getting $700 not $1400!!!! They then asked me for a bank statement to process the money into! 

Adam,

I am very sorry. You will be receiving the amount of $700 for your winnings.

I truly did not mean this confusion.

Regards,

Jeremy,
Account Manager, Casino Dingo

====== Please reply above this line ====== Ticket History

Hi Adam,

First off I want to apologize because I was misinformed regarding the amount the casino is refunding you.

After confirming with the Financial Team we are giving you back your deposit of $35.

In order to do so we will need you to submit your bank statement so it will be done by wire transfer.

Please attach it to this email and in turn I will send it to the Financial Team for processing.

If you have any further questions please let me know.

Regards,

Jeremy,
Account Manager, Casino Dingo

So I get this one day and the letter below another, what is going on with
you casino dingo seriously!!!!!

Hello PADZY1,

I'm really sorry about my late respond - Lots going on over here.
Let me begin with - You are RIGHT!
I personally checked it, and what that happened to you was simply a MISTAKE.

You got 35$ back as a refund - your winnings you will get in the next few
days - my guarantee!!
I hope you will understand it, i was here the all time just wanted to check
everything and to be sure.
I'm happy that eventually you are getting your money back and i hope we
could put this behind us.

Best wishes,

Lior.
On Wed, Jun 27, 2018 at 5:54 PM CasinoDingo Support
[email protected]>
wrote:

> Hi Adam,
>
> First off I want to apologize because I was misinformed regarding the
> amount the casino is refunding you.
>
> After confirming with the Financial Team we are giving you back your
> deposit of $35.
>
> In order to do so we will need you to submit your bank statement so it
> will be done by wire transfer.
>
> Please attach it to this email and in turn I will send it to the Financial
> Team for processing.
>
> If you have any further questions please let me know.
>
> Regards,
>
> Jeremy,
> Account Manager, Casino Dingo
>
>
> Ticket Details
> ------------------------------
> Ticket ID: OBG-632-63716
> Department: CasinoDingo Support
>
>

Ticket Details
Ticket ID: OBG-632-63716
Department: CasinoDingo Support

Hello PADZY1,

Yes, I totally agree with you, this is very confusing. They still haven't explained why they don't want to pay your winnings. We've sent an email to Lior yesterday, but we still haven't heard back from him. We'll try to get in touch with him again today. 

Hey PADZY1, how are you ?

As i told you before - i'm handling it and i just spoke to jeremy again - you will get to your bank the exact amount of winings the you have won - On my guarantee.

Please , be patient, sometimes it takes few days.

I'm waiting for jeremy to come to the office today - he will see my email and will handle it.

The total of your winings - you will get - In just few more days.

Hope you understand - We are a really new casino , this is the first time something like that happend - but i'm here to help you with everything. 

Thank you,

Lior.

So here it is a week has gone by since the about was sent to me saying it may take a few days and now it’s been over a week and still no emails no phone calls no msgs about my promised winnings! How many weeks does this take casino dingo

Hello PADZY1,

We'll send them another reminder email to check what's going on with your payment. Keep you posted.

Hey Sydney I have finally heard from casino dingo they have pending in my account the sum of 700$ not 1400$ can u please find out why as the previous msgs from lior said he would pay all my winnings mark his word! 

Hello PADZY1,

Thanks for letting me know. We'll check with the casino why they paid you only $700.

So Sydney does this mean lior is lying about me recieving my whole winnings as I have only been subject to half of my winnings, I spoke to Jeremy last night on live chat he new nothing of me getting 1400 only 700? I also tried to ask him why my gaming history was deleted if they had nothing to hide after refusing my winnings as I void the rules and regs by playing roulette ( which I never played) and when I got off chat my gaming history was deleted so I couldn’t see if I had played roulette! Jeremy said that as far as he could see it wasn’t deleted so I asked him for a copy of my history and he replied with I was playing slots so I asked him for a copy and he replied with he couldn’t do so as he had no access to it( cause it wasn’t there)! Yes I’m happy that casino dingo are paying at least half but I want the full amount as promised to me in writting and because that’s my winnings from  lior, now they are trying to say I had bonus money and that it’s 20* the amount I deposited even though I got no bonus money! Why won’t they just pay what they owe! 

Hello PADZY1,

Lior has just replied to us. He says that you made a deposit of $35 and used their First Deposit Bonus. This is what their General Bonus Terms and Conditions say: "Once you receive a bonus you will be eligible to cash out a maximum of x20 of your deposit".

In this case you can't be paid more than $700 ($35x20=$700). 

Lior has advised us that this is Casino Dingo's final decision. 

Hello.

On March 24, I beat off a no-deal bonus at this casino without breaking any rules. I was told to make a deposit with any method and then put to a conclusion. I asked the operator if it was possible to do with skrill and bring on it? They told me what I could.
I sent all the documents I was required to do. The finance department confirmed this on April 1. Underwent all verification. I waited 7 days for the withdrawal that the chat operator put on skrill.

After a lot of my chat requests on April 6 received a letter that the conclusion will be made within 24 hours.

After 24 hours, no withdrawal was made.

In a chat with me today asked the bank account data and again demand a statement, which I already sent them and which was approved by the finance department.
I explained to casino employees several times that I cannot get a transfer from the bank due to the coronovirus epidemic. We have quarantine, self-isolation. Read on the news, please, about the city of Vitebsk.

I ask you to look into this situation, so the casino has violated all the deadlines for withdrawal. I made a deposit with skrill, and by their rules, my conclusion had to come to the method from which the deposit was made.

I don 't understand what the problem is to conclude on skrill or a method other than bank transfer?

In the chat, I was asked yesterday to write a letter to the casino sapport and tell me about the problem. They promised they 'd figure it out. I did everything, wrote a letter to sapport and finance. No one answered me to the mail(

Nor did they answer previous letters.

Hello urbanjungle,

Please send me your casino username in PM inbox and we'll contact the Casino Representative to check what's going on with your withdrawal.

Hello urbanjungle,

Thanks for providing us with your casino username. We've sent an email to the Casino Represenative and asked him to check what's going on with your withdrawal. Please keep an eye on this thread for updates.

Casino representative, get in touch! Or in all forums you are silent!

Hello urbanjungle,

We appreciate you bringing this matter to our attention.

We see that on the 6th of April 2020, you have had been informed that the casino cannot pay through a Skrill account and that a Bank Statement shall be provided for wire transfer.

Your Bank statement was received on the 7th of April 2020. According to the withdrawal policy, "withdrawals are aimed to be processed within 5 business days after the verification of the account is completed". The verification was completed on the 10th of April 2020, therefore, the withdrawal is still well under the 5 business days,

Payment of the withdrawal request will be sent to the payment processor in the next available business days.

We appreciate your patience.

Kind regards

WhiteLion Bets Casino

5 days after approval. Called bank. They haven 't heard of any translation yet. Wrote you a chat. They said the transfer was ONLY sent 3 hours ago. Which one of you is cheating?

Hello urbanjungle,

We've sent an email to the Casino Representative to check what's going on with your withdrawal and why you still haven't been paid.

The problem is solved.

The money went into a bank account.

But still I don 't recommend playing in this casino!

Hello urbanjungle,

Glad to hear you've been paid. Thanks for the update!

Hello. My account on https:­//w­ww.w­hi­tel­ion­bet­s.com/ is godweles. I got 5 euro nodeposit and I won 53 euro. I can withdraw 50 euro - the support manager said about it. I sent them my driver license and proof of address. I ask them to verify account that I can withdraw money. They said to make deposit 20 euro and than withdraw 70 euro by method I choose. I noticed that I can withdraw my 50 euro by bank transfer - there I wrote my bank details and try to make withdraw-but I received error. In chat they said that I must make 20 euro deposit and than withdraw 70 euro to bank transfer. I played in many casino and withdraw by bank transfer on iban was without any deposits!!! why i must make deposit 20 euro to withdraw 70 euro to my bank iban??? Do I have to pay a transfer fee? by that. I agree if you want to withdraw to skrill you must make deposit and than withdraw money to skrill. but I want to withdraw by bank tranfer-iban without any deposits!!! all main casinos withdraw on iban without deposit!!! please help me verify my account and withdraw this joke 50 euros!!!

Hello godweles,

We've sent an email to the Casino Representative. Please keep an eye on this thread for the updates.

Hello godweles.

We've received a reply from the Casino Representative. Here's what he says:

"The winnings source is a free no deposit bonus. Not a single deposit was made at the casino.
Under the bonus terms, you are required to make a minimum deposit to be able to withdraw winnings from a free no deposit bonus.

Here is the extract of the bonus terms and conditions:

In order to withdraw winnings from a no deposit bonus, the player has to verify the account by depositing a minimum amount of €20 via credit card.
€70 can be cashed out (€50 in winnings plus €20 deposited). Any amount over the maximum cashout will be automatically removed upon cashout."