Ok they are continuing to send me sam mails on my simple request
Send me my full account and game history
Thank you for contacting our iWild Support Service.
You can see part of your betting history in your personal account in the "History" section and some games also have a history of the game within the game in the "History" section. This information includes the ID of each round, the exact date and time.
We want to help you, but we need more information to be able to understand the situation. Please describe in more detail the difficulties you have encountered, at what stage you are having difficulties.
In order for us to check the information, please provide at least approximate information about your round, time, game name and describe in detail how and under what circumstances you encountered difficulties.
This information is necessary so that we can transfer it to the appropriate department for checking.
Now, in this mail they are confirming that not full game and account history is available on their website. They are pumping their payout percentages by taking player's winnings, and not showing them on their account under their so called Bonus policy. My winnings are recorded in their game history for payout percentage, but they have taken my money under their so called Bonus policy so no actual win for players, just pumping they percentages for gambling commissions.
This is my response to them, asking again to give me my full game and account history
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