iWild Casino, Snatch Casino Support and Complaints Thread

Hi LCBers,

It is the official topic of iWild Casino.
If you have any questions or concerns please leave them here on this topic or email to [email protected]. We are happy to assist. 

Updated 21 October 2022: Snatch Casino added to LCB 

Hi iWildCasino,

Thanks for joining our forum. We are happy to have you here with us. 

Welcome to the LCB forum iWildCasino Representative! Thank you for being available to assist our members! 

Glad to have you here iWildCasino Representative! Welcome to our forum!

Welcome to our forum iWildCasino Representative! 

Welcome to the LCB forum, iWildCasino Representative! Thanks for being available to assist our members! 

Hi iWildCasino,

Welcome to LCB! 

Welcome to LCB, nice to have you here 

Welcome to the LCB forum! 

Welcome to LCB

Hi iWildCasino, Welcome to LCB :)

Welcome to our community 

Hello everyone again, friends!

Thank you for your wishes! We are very pleased to be part of such a large and friendly community!

We are new here, and we will slowly look around, and we will be grateful for your feedback and wishes about our activities

And in return, we promise a quick response and regular updates!

1. iWildCasino wrote:
   
   

   Hello everyone again, friends!

   Thank you for your wishes! We are very pleased to be part of such a large and friendly community!

   We are new here, and we will slowly look around, and we will be grateful for your feedback and wishes about our activities

   And in return, we promise a quick response and regular updates!

   Hi, I promised you that I would test your casino for withdrawal and verification speed. So it happened). I have put 2 applications for withdrawal now. By the way, verification was initially refused to be done beforehand and only after persuasion was given an email kyc. I hope that nothing will overshadow our acquaintance with you. I have sent all the documents to you by email kyc.

Hello Yakov!
Great, we are very happy about that) and congratulations on your win!
Our KYC department works from 10 am to 18 pm (GMT + 3), so tomorrow in the morning your documents will be checked and your request processed.
As for the verification of documents in advance, we do not do such a procedure so as not to overload our KYC service. We only do this when requesting a withdrawal.
We will be very grateful for your feedback after passing the KYC procedure and withdrawing funds.
Good luck!

Brought out about an hour ago. Requested a selfie with the name of the casino

Dear Yakov,

thank you very much for your feedback.

We hope you enjoyed playing with us. We will always be glad to see you in the future.

Have a nice day!

IWILD CASINO - more than a month they do not verify the account and do not withdraw money,why is the representative silent This casino is a scammer,I sent all the documents on the second day No answer mail casino [email protected]

Hello pozark77,

Sorry to hear about your withdrawal issues and the lack of communication on their part. Could you please notify us with your iWild Casino Username via private message so that we can contact casino rep for assistance. Thanks. 

user name ZARAS44

Hi pozark77,

Thanks for providing us with your iWild Casino username. We have contacted Casino Rep and they are aware of your complaint. They will respond to you as soon as possible on this forum thread. Keep posted. 

Hello!
We see that you used the no deposit bonus from jswqzs.com and you had a win :)
You need to send a request to withdraw the winnings and then the KYC service will consider your documents for verification. Without withdrawing money  KYC doesn’t review documents for verification due to high workload.

The review states that we have been processing documents for more than a month, which is not reliable information. The first verification request was on April 11 and April 15 the KYC  sent a request for documents, it was also necessary to send a request for withdrawal.

You need to send a withdrawal request in order for the service to contact you.

I hope I helped you solve your problem :)

One lie,verification of documents takes 24 hours,please blacklist the casino

withdraw money to bitcoin and close my account

Dear player! on what grounds should our casino be blacklisted?
You didn't make any deposits, wagered the bonus and won!
Just withdraw your winnings :)

Submit a withdrawal request and we will process it in due course.

Verify your account first,then I will put money on the withdrawal

Hello!
Submit your documents along with the withdrawal request :)

all documents were sent to you back in 2021,and were duplicated two weeks ago

and how do i withdraw money?requires a deposit to confirm the payment method,I'm from Belarus I can't make a deposit with cards since we turned off swift,I can't make a deposit with skrill and neteller because they blocked the accounts of Belarusians and Russians and how do i withdraw money?

Hello!
We have a way to withdraw to the crypto. You don't need to make a deposit for this :)

What is it?since you wrote that the deposit is not required and i can't withdraw money to bitcoin please withdraw money manually

here is my bitcoin wallet

>btc wallet address removed due to privacy reasons<

error withdraw bitcoin

respected forum,the representative will respond once every 24 hours,what kind of attitude to the players

respected forum received a response from the casino I need to make a deposit with bitcoin although their representative wrote that a deposit is not required to withdraw to bitcoin and we were all witnesses to this or the representative is responsible for his words or we regard it as a deceit and lies on his part.And he also asks why to blacklist his casino,dear forum they all lie and deceive,please take action on this casino

Hello pozark77,

We will be in touch with iWild Casino Rep tomorrow and see if there is a solution to your problem. Keep posted for any updates. 

Dear Customer,
You have been registered on 2021-11-19.
And also you received a no deposit bonus for registration from our partner. You successfully release on 2021-11-30.
According to the rules of the project:
1. Withdrawals of winnings from welcome bonuses given without deposit are limited to: €50.
Your balance was adjusted to that amount.

Also, according to the rules of the project:
9.3. withdrawal can only be made using the exact same method that you used to add funds to your account. Therefore, you must ensure that payment details meet the requirements of a respective payment system. If a payment system is not available for withdrawal for any reason, the Casino has the right to choose a withdrawal method in its sole discretion;

Accordingly, you will be required to make a minimum amount of payment details so that your payment method will be recorded by the KYC Department for withdrawal. 
We notify you that in this case, you will not need to make a turnover of your deposit x3. I.e. you will be able to request the withdrawal of your winnings from the no deposit bonus and the amount of your deposit. 

Also notify you that the verification procedure of the account and payment method, this is a mandatory procedure and can only be made when filing a withdrawal request. 

Thus, you need:
1. to make a deposit for a minimum amount from the method you have in the "Withdrawal of funds".
2. submit a request for withdrawal of the entire amount at once (including the amount of your deposit).
3. follow the instructions and requests of KYC department to pass the verification procedure.
4. Successfully receive the withdrawal of funds. 

All actions with your account are made strictly according to the project regulations which you agreed with at registration. These regulations are available to every client at any time. 

This decision is final and will not be reconsidered. To withdraw funds, please follow the rules of the project.

what did you write to me and the forum before?may remind?Hello!
We have a way to withdraw to the crypto. You don't need to make a deposit for this :)

your words?so be kind enough to answer for your words.Dear forum, do not close the complaint until the representative answers for his words that he wrote to us

Hello pozark77,

Seems there was a misunderstanding in communication. However, iWild Casino has given their official statement right now. Please follow the instructions to successfully withdraw your money. 

respected forum,this is not a misunderstanding this is a lie and a scam it's one thing when casino support writes this,another thing when the representative of the casino writes,let him answer for the words, if not close complaint as unresolved,I am not going to make a deposit of 50 euros in this casino since they have already deceived me and you.I emphasize again this is not a misunderstanding this is a lie and a scam ,I insist and will insist on the execution of the words of the representative of the casino ,and this is my final decision,please do not close the complaint until the casino representative answers for his words

the representative is going to answer or he needs to be reminded again

Hello pozark77,

Casino Rep has been pinged. You can expect a response soon. 

Hello dear player!
There can be no talk about scam :)
You need to follow the rules - deposit and withdrawal.
It was pointed out to you above.

First of all, distinguished representative you need to be responsible for your words that you write here

if you first write one thing and actually do another.You wrote to me here that a deposit is not required to withdraw money to bitcoin ,these are your words? if you are not responsible for your words, I regard it as a deceit and fraud ,the complaint will be open until you begin to answer for what you wrote to us here namely (Hello!
We have a way to withdraw to the crypto. You don't need to make a deposit for this :) )

this is a serious forum if posted here learn to be responsible

again for you dear representative I will not make a deposit until you learn to be responsible for what you wrote here

respected forum time to end this circus,please write to the casino representative again let him answer, he will do what he wrote here on the forum namely (Hello!
We have a way to withdraw to the crypto. You don't need to make a deposit for this :) ) if not, close the complaint as unresolved

dear forum you understand me correctly if a casino representative deceived once, he will deceive both the second and third.I don't care how he will withdraw money manually or something else

respected forum the casino representative is silent for 14 days this is arrogance on his part and no respect. blacklist the casino and close this topic

Hello pozark77,

We understand you are frustrated and feel deceived from the start with the following quote:

"Hello!
We have a way to withdraw to the crypto. You don't need to make a deposit for this :)"

Although iWild Casino Rep initially did provide misinformation, they did cover their tracks with a step by step official statement on how to withdraw successfully. As noted:

"Thus, you need:
1. To make a deposit for a minimum amount from the method you have in the "Withdrawal of funds".
2. Submit a request for withdrawal of the entire amount at once (including the amount of your deposit).
3. Follow the instructions and requests of KYC department to pass the verification procedure.
4. Successfully receive the withdrawal of funds."

Maybe an apology is due or a small compensation for providing false hope from the start. Either way we will contact Casino Rep and hopefully put an end to this complaint.

Hello dear forum as we all see casino representative not responding ,as I wrote to you before This casino does not pay money to players they deliberately lure deposits from players and then steal their money

please blacklist this casino

Hello, dear player!

We're sorry you got the impression that we're stealing someone's deposits. We would like to say that the rules of our casino are observed without fail. It is this reason that is the impeccable reputation of our project.

We have carefully studied your problem in detail.

Unfortunately, our representative initially, without consulting KYC, gave incorrect information about the withdrawal of the deposit through crypto.

There is a solution to your problem:

1. To make a cashout, you need to confirm the cashout method and make a deposit from it.

2. We can also offer to remove the wager from the deposit.

And of course, we offer another nice bonus: 100 free spins at the game "The Dog House" by PragmaticPlay.

I'm sorry for the long answer,now let's put everything on the shelves

Firstly your casino representative is responsible for what he writes this is not a chat operator

Secondly I tried to make a deposit with crypto and always wrote me the wrong address of the recipient I reported this to your operator in the chat and gave him screenshots,I will not try to make deposits anymore because it's pointless

here is my bitcoin wallet

<REMOVED>

withdraw money manually and we close this topic you can't solve a simple problem for half a year

Hello pozark77, 

We believe that iWild Casino has been reasonable with their most recent response. They have certain terms and conditions that need to be fulfilled in order to withdraw money. "To make a cashout, you need to confirm the cashout method and make a deposit from it."

Additionally, as an apology for the misunderstanding and misguidance they have offered to remove the wager from the deposit AND offered another nice bonus: 100 free spins for the game "The Dog House" by PragmaticPlay.

Even though you may not be entirely satisfied with the outcome, we consider this case as closed and resolved given the circumstances..