awfull support of tradacasino,uneducated manager treat me like shit for asking about cashback of the money i loose
Hi there xxxx! Please start by confirming your date of birth and postcode.
and how manage the cashbacks
?
Cole 08:54
One moment, I'm just taking a look at your account :)
With every deposit, you can add 'pending cashback' to your balance.
On your first deposit it is 100% by using the code CB100 (so £50) and on all subsequent deposits, it is 25% using the code CB25.
You unlock this pending cashback as you play.
Every time you wager £70, we drop £2 in cash into your balance,
If you didn't get to earn all the cashback this time, it carries over to your next deposit.
So when you're on a good run, you keep getting cash drops.
xxxxx 08:56
i did it
first time ive lost the whole
1 first deposit
usin
cb cododes
lcb
xxxx 08:58
and never return me
the 100 deposit
casback
Cole 08:58
I can see you received cashback once
oscar 08:58
nope
Cole 08:58
You need to enter the code everytime you deposit
xxxx 08:59
there no place for codes
and ithough
i was getting casback
for my looses
xxxx 09:01
There is before you deposit
On the deposit page
oscar 09:01
nobody
tell me
and first deposit yes i do it
now
i deposited a lot
xxxx 09:02
Yes but you need to enter the code with every deposit
So it will count up
oscar 09:02
i want cashback
please
xxxx 09:03
I have added all I can
oscar 09:03
you know is more
xxx 09:03
No there is not unfortunately
xxxx 09:03
my casbacks
from 300
looses how much is
?
how do you paid cashback porcentage
?
?
???
Cole 09:06
Your have not lost 300
xxxxx 09:06
n?
Cole 09:06
You are down $101
xxxx 09:06
no
all deposits count
that i made
Cole 09:07
Total deposits - $392, total win - $290
xxxx 09:08
no win
Cole 09:08
You are down $101.63
Not 300
oscar 09:08
deposit
again here
Cole 09:08
xxxx I cannot help any further
xxxx 09:08
call casino rep
im confuse
u dont tell me
Cole 09:09
You can email [email protected]
xxxx 09:09
how much of cashback u paid
no
why
?
answer my questions please
whats the exact number of my casback
Cole 09:11
You must let me check Oscar.
xxxx 09:11
for my deposit
looses
Cole 09:11
I have to look before I can answer, please be patient
xxxx 09:11
ok go and check
i hold on here
Cole 09:12
xxxxx I am checking.
xxxxx 09:12
k
Cole 09:14
You tried to use the cashback code one time, but you did not receive it because the transaction was rejected by your bank
xxxx09:14
no
Cole 09:14
You are not due any cashback Oscar, you did not enter the necessary codes and you ahve recevied all the bonuses you are due
xxxxx 09:xx14
coz i deposited
Cole 09:14
I cannot help you any further, I will not repeat myself all day
xxxxx 09:15
what?
i ask u
what the sum
of all casback
with all my deposits
Cole 09:16
You have not received cashback, only bonuses
xxxxx 09:17
what bonuses
i dont take bonus
when i deposited
i want a phone call from casino rep
xxxxx 09:19
please
Cole 09:20
We cannot call you unfortunately, we only call under certain circumstances. I am going to transfer you to my supervisor now
You have been transferred to: Nikki
xxxxx 09:20
ok
hello nikki
Nikki 09:21
You are not entitled to any cashback
xxxxx 09:21
i why not
?
Nikki 09:21
Because we don't give cashback on losses
xxxxx 09:22
thats what cashback does
when an user looses
Nikki 09:22
We don't offer it here. you are not entitled to any bonuses right now
xxxxx09:22
yes you offered
Nikki 09:22
No, we've given you bonuses before, and we dont give them everytime a player loses
xxxx 09:23
is in my account
says pending cashbacks
Nikki 09:23
How much does it say is pending?
oscar 09:23
0
Nikki 09:23
Yes exactly
There is no pending cashback in your account, it is 0
xxxx 09:24
how can be that
Nikki 09:24
I am going to end this conversation
You are not owed any cashback
xxxx 09:24
if i deposit and loose
Nikki 09:24
We have told you this over and over again
xxxx 09:25
u r
Nikki 09:25
You got a bonus already since your last deposit
There are no more
xxxx 09:25
talking in bad manners
i dont ask
Nikki 09:25
You are not listening to what I'm telling you
xxxx 09:25
bonus
Nikki 09:25
There is no cashback, you're not owed any cashback on your account, you are not owed any % back on losses
xxxxr 09:25
only
ok explain me why?7
Nikki 09:26
I do not need to explain why
xxxxx 09:26
omg
Nikki 09:26
We dont offer % cashback on losses and that is my final comment on the matter
xxxxx 09:26
how unrespctfull
fine
im gonna call neteller
Nikki 09:27
Ok
xxxxx 09:27
so you
explain them
how trada casino
manage
cashbacks
hope
you dont
talk to them like
u talk to me
Nikki 09:29
Neteller have nothing to do with us, they are a payment provider, they do not care how our promotions work
Nikki 09:29
Unfortunately there is no cashback owed on your account. If there is nothing else I can help with I will close the chat now xxxx ok?
xxxxx 09:29
well im gonna ask them
Nikki 09:29
Ok ask Neteller if that is what you would like to do
xxxxx 09:30
yes sure
Nikki 09:30
I'm going to go now xxxx
Have a nice day
oscar 09:30
have a nice day
Read
please
Nikki closed the chat.
all i want was my cashback for loses,then they said i dont use a code for the cashback(good trick to dont paid player cashback)and for last manager nikki talk to me very abusive.hope casino rep here can clear this issue and hire good client support,not like nikki....
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