@maiwen63 - We've sent an email reminder to the casino. We'll let you know as soon as we receive an update from them.
TradaCasino, ApuestaMos Support and Complaints Thread
- Started by
- TradaCasino
- Casino Rep 65
- last active 4 years ago
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3 1.23 K2 months ago
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- Replied by
- Jame
- at Dec 09, 19, 03:11:33 AM
- Sr. Newbie 25
- last active 9 days ago
I dont like Tradacasino promotion emails, its ridiculous.
This unsubscribe link on bottom of email not work and no one answer when i try to contact support ask them remove me from promotionlist or fix that link.
Rated:0.3/ 5
-
- Replied by
- Conor@Trada
- at Dec 18, 19, 08:17:39 AM
- Casino Rep 9
- last active 4 years ago
Hey everyone!
Long-time lurker, first-time poster.
My name is Conor, and I work for TradaCasino. I've joined LCB to give the members here another avenue to discuss anything TradaCasino related :)
I'll try to be as active as possible, so if anyone has any questions, feel free to drop me a message :)
Conor
3.8/ 5
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- Replied by
- Conor@Trada
- at Dec 18, 19, 08:27:11 AM
- Casino Rep 9
- last active 4 years ago
-
- Replied by
- marina_m575
- at Dec 18, 19, 08:49:38 AM
- Moderator 1290
- last active 4 hours ago
-
- Replied by
- Conor@Trada
- at Dec 23, 19, 03:58:26 AM
- Casino Rep 9
- last active 4 years ago
-
- Replied by
- maiwen63
- at Dec 24, 19, 02:26:23 AM
- Super Hero 2340
- last active 3 hours ago
-
- Replied by
- Tania
- at Dec 24, 19, 02:34:44 AM
- Mighty Member 2586
- last active 2 years ago
Hi maiwen63,
Please private message me your casino username and we'll ask the Casino Rep to assist you.
-
- Replied by
- Conor@Trada
- at Jan 22, 20, 12:28:07 PM
- Casino Rep 9
- last active 4 years ago
-
- Replied by
- Tania
- at Jan 23, 20, 01:28:11 AM
- Mighty Member 2586
- last active 2 years ago
Hi perobet,
Please private message me your casino username and we'll ask the Casino Rep to assist you.
-
- Replied by
- Kerob
- at Jan 23, 20, 02:23:54 AM
- Sr. Member 284
- last active 1 month ago
perobet wrote:
I still cant to login here.Chat support told me last week that they will contact me but nothing from them.She told me that my account not exist ,strange.They switched to a new platform and deleted some countries. For example, now you can’t play there from Russia. Therefore, they did not transfer my account.
Rated:3.1/ 5
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- Replied by
- Conor@Trada
- at Jan 23, 20, 05:31:10 AM
- Casino Rep 9
- last active 4 years ago
Hey all!
Thought it would be easier to reply here so all can see.
Since the migration, there have been a few updates to countries we can, and cannot accept.
Unfortunately, as one member has already mentioned, Russia is one of them.
I do not yet have my hands on the full list of newly excluded countries, however, some I do know off the top of my head is;
Morocco, Montenegro, Greece, Malta and Georgia.
Conor
-
- Replied by
- monteverde
- at Jan 28, 20, 07:13:48 PM
- Sr. Newbie 34
- last active 3 years ago
Hi I am from Argentina and I registered an account to tradacasino.com on July 23, 2019. And on a November 2019 I won a total of 18238 euros.
I withdrew 10000 euro to my neteller account. I emailed support but they did not reply when I tried to log on I go this error message - Access has been denied. Please check your login details and try again. (Error: 200)
I also emailed (email address removed by Moderator Tania) but they did not reply and live chat was currently offline. Later on on Live chat told me that they cannot cannot locate my account and told me that they will forward this to management and will contact me by email. I waited but I did not get any enmail back so I emailed (email address removed by Moderator Tania) and their reply was -
TradaCasino has now migrated over to another company and unfortunately players from Argentina cannot register with us.After 3 weeks they replied oon email -
We have got a response from Trada, and they have asked me to send you an email address that you can contact them directly, as they are missing some documents from you.
Please send an email to: (email address removed by Moderator Tania) , and she will assist you further.I emailed (email address removed by Moderator Tania) the document they need but it has been 2 weeks and they never replied to me. The casino owes me 18238 euros that I won.
I messaged the casino rep but did not responded.
3.8/ 5
-
- Replied by
- Tania
- at Jan 29, 20, 02:02:56 AM
- Mighty Member 2586
- last active 2 years ago
Hi monteverde,
We'll ask The Casino Rep to look into your account. Please private message me your casino username.
-
- Replied by
- Conor@Trada
- at Jan 29, 20, 04:28:41 AM
- Casino Rep 9
- last active 4 years ago
Hey,
AFAIK, at about 3 pm UK Time, having reviewed the documents and verified your account, the first €10k was sent via Neteller.
The remaining balance will be transferred at the same time next week.
Could you please confirm the receipt of these funds?
Apologize for the delay also. As your withdrawal was requested so close to the migration date, there was some confusion as to what team was to take care of the withdrawal. (Our banking team, or the new banking team).
Also, @Mods, could we please remove the above-mentioned email addresses? :)
-
- Replied by
- monteverde
- at Jan 30, 20, 09:43:04 PM
- Sr. Newbie 34
- last active 3 years ago
Conor@Trada wrote:
Hey,
AFAIK, at about 3 pm UK Time, having reviewed the documents and verified your account, the first €10k was sent via Neteller.
The remaining balance will be transferred at the same time next week.
Could you please confirm the receipt of these funds?
Apologize for the delay also. As your withdrawal was requested so close to the migration date, there was some confusion as to what team was to take care of the withdrawal. (Our banking team, or the new banking team).
Also, @Mods, could we please remove the above-mentioned email addresses? :)
Can you please tell me when did you send the payment?
And what about my casino balance?3.8/ 5
-
- Replied by
- Conor@Trada
- at Feb 03, 20, 04:17:48 AM
- Casino Rep 9
- last active 4 years ago
-
- Replied by
- Jame
- at Feb 19, 21, 02:37:54 PM
- Sr. Newbie 25
- last active 9 days ago
Hello Tradacasino rep.
I make withdrawal 3 days ago and ok i wait.. . you have this annoying 48 hours pending time. After 2 days when nothing happen i send email to support and they forward my request some financial department.
Next day, today i see my withdrawal not pending anymore, it just cancelled without any information.
Its ok if you need some more documents etc, but at least you can request me what i have to do. Now no one contact me or inform what happen to my cashout.
Rated:0.3/ 5
-
- Replied by
- Jame
- at Feb 22, 21, 03:21:14 PM
- Sr. Newbie 25
- last active 9 days ago
Thanks Melissa.
I finally get my winning from Tradacasino after 4 days waiting and one time cancelled.
No one ever say why it takes so long and why its cancelled, so i closed my account already after this poor experience.
Jame
Rated:0.3/ 5
-
- Replied by
- MelissaN
- at Feb 22, 21, 03:24:11 PM
- Almighty Member 15546
- last active 2 months ago
-
- Replied by
- RachelTrada
- at Feb 23, 21, 02:04:54 AM
- Casino Rep 2
- last active 3 years ago
Jame wrote:
Thanks Melissa.
I finally get my winning from Tradacasino after 4 days waiting and one time cancelled.
No one ever say why it takes so long and why its cancelled, so i closed my account already after this poor experience.
Jame
Hi Jame,
I'm so sorry you had a bad experience with your withdrawal. Even though you have already been paid, I will look into why it was cancelled in the first place and try to get some answers for you. Thanks for your patience and my apologies again. We strive to get players paid as soon as possible and this shouldn't have happened without an explanation.
Kind regards,
Rachel.
3.8/ 5
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