TradaCasino, ApuestaMos Support and Complaints Thread

@maiwen63 - We've sent an email reminder to the casino. We'll let you know as soon as we receive an update from them. 

I dont like Tradacasino promotion emails, its ridiculous. 

This unsubscribe link on bottom of email not work and no one answer when i try to contact support ask them remove me from promotionlist or fix that link. 

Hi Jame,  please send me your casino username in PM inbox so that we can ask the Casino Rep to assist you.

@Jame - Your account info has been sent to the casino. Keep you posted. 

Hey everyone!

Long-time lurker, first-time poster.

My name is Conor, and I work for TradaCasino. I've joined LCB to give the members here another avenue to discuss anything TradaCasino related :)

I'll try to be as active as possible, so if anyone has any questions, feel free to drop me a message :)

Conor

Hello Conor! Welcome to LCB, glad to have you here! 

Hi Conor, 

Welcome to the forum! Glad to have you here to assist our members! 

Welcome to LCB forum Conor! Thank you for being available to assist our members!

Hey guys!

Thanks for the warm welcome, and thanks for moving the thread here (my bad, sorry!) :)

Conor

Welcome on board Conor! We are happy you have joined to LCB forum. 

hey Conor, welcome to our forum! 

Hi Conor and welcome to LCB forum! 

Hi Conor, welcome to LCB! 

Welcome Conor! Thanks for joining and being available to assist our members:)

Hi Conor, welcome to LCB forum!

Welcome to board. Please ask your support answer them emails and fix your email links. 

Hey @Jame,

Would you mind dropping me a message with some info regarding this? :)

Conor

Welcome to LCB Conor 

For several weeks when I want to connect to my account I receive this message: Access has been denied. Please check your login details and try again. Error: 200. I sent an email to Casino support but so far I haven't received a answer.

Hi maiwen63, 

Please private message me your casino username and we'll ask the Casino Rep to assist you. 

Private message sent, thank you 

Hey @Maiwen63,

Sorry, I'm only seeing this now, I don't think I have my alerts set up correctly.

Is this still occurring for you?

If so, please send me a screenshot in a PM and your account email address or username so I can get it checked out for you.

Conor

I still cant to login here.Chat support told me last week that they will contact me but nothing from them.She told me that my account not exist ,strange.

Hi perobet,

Please private message me your casino username and we'll ask the Casino Rep to assist you. 

They switched to a new platform and deleted some countries. For example, now you can’t play there from Russia. Therefore, they did not transfer my account.

Hi perobet, 

Thank you for sending your account info. It has been sent to The Casino Rep. Keep an eye on this thread for the updates. 

Hey all!

Thought it would be easier to reply here so all can see.

Since the migration, there have been a few updates to countries we can, and cannot accept.

Unfortunately, as one member has already mentioned, Russia is one of them.

I do not yet have my hands on the full list of newly excluded countries, however, some I do know off the top of my head is;

Morocco, Montenegro, Greece, Malta and Georgia.

Conor

Hi I am from Argentina and I registered an account to tradacasino.com on July 23, 2019. And on a November 2019 I won a total of 18238 euros.
I withdrew 10000 euro to my neteller account. I emailed support but they did not reply when I tried to log on I go this error message - Access has been denied. Please check your login details and try again. (Error: 200)
I also emailed (email address removed by Moderator Tania) but they did not reply and live chat was currently offline. Later on on Live chat told me that they cannot cannot locate my account and told me that they will forward this to management and will contact me by email. I waited but I did not get any enmail back so I emailed (email address removed by Moderator Tania) and their reply was -
TradaCasino has now migrated over to another company and unfortunately players from Argentina cannot register with us.

After 3 weeks they replied oon email -
We have got a response from Trada, and they have asked me to send you an email address that you can contact them directly, as they are missing some documents from you.
Please send an email to: (email address removed by Moderator Tania) , and she will assist you further.

I emailed (email address removed by Moderator Tania)  the document they need but it has been 2 weeks and they never replied to me. The casino owes me 18238 euros that I won. 

I messaged the casino rep but did not responded.

Hi monteverde, 

We'll ask The Casino Rep to look into your account. Please private message me your casino username. 

Hey,

AFAIK, at about 3 pm UK Time, having reviewed the documents and verified your account, the first €10k was sent via Neteller.

The remaining balance will be transferred at the same time next week.

Could you please confirm the receipt of these funds?

Apologize for the delay also. As your withdrawal was requested so close to the migration date, there was some confusion as to what team was to take care of the withdrawal. (Our banking team, or the new banking team).

Also, @Mods, could we please remove the above-mentioned email addresses? :)

Can you please tell me when did you send the payment?
And what about my casino balance?

Hi monteverde, 

We've asked The Casino Rep to provide an update regarding your case. Keep you posted. 

Hey there :)

As indicated in my previous message, the withdrawal was sent on the 28th at 3pm, and the remainder will be sent a week after that.:)

Conor

Hello Tradacasino rep. 

I make withdrawal 3 days ago and ok i wait.. . you have this annoying 48 hours pending time. After 2 days when nothing happen i send email to support and they forward my request some financial department.

Next day, today i see my withdrawal not pending anymore, it just cancelled without any information.

Its ok if you need some more documents etc, but at least you can request me what i have to do. Now no one contact me or inform what happen to my cashout. 

Hi Jame,

Thanks for posting your complaint here. Please private message me your casino username and we'll notify the casino rep. 

Hi Jame,

The casino rep has been notified. Keep an eye on this topic. 

Thanks Melissa. 

I finally get my winning from Tradacasino after 4 days waiting and one time cancelled.

No one ever say why it takes so long and why its cancelled, so i closed my account already after this poor experience.

Jame

Thanks a lot for letting us know, Jame. It's good you get your winnings. We already informed the casino rep about your case so I hope we'll get the answers why your withdrawal was initially closed. Keep you posted. 

Hi Jame,

I'm so sorry you had a bad experience with your withdrawal. Even though you have already been paid, I will look into why it was cancelled in the first place and try to get some answers for you. Thanks for your patience and my apologies again. We strive to get players paid as soon as possible and this shouldn't have happened without an explanation.

Kind regards,

Rachel.