iNetBet US | Kudos Casino Support and Complaints Thread

Hello carlos34i,

Thank you for providing your casino username. We'll contact the casino representative and ask for additional details regarding your failed account verification. Keep you posted on this thread. 

Hello carlos34i,

We've got a response from the casino representative stating that your activity and documents followed the same pattern as a group of Brazilian players who were suspected of Fraud. Therefore you failed the security checks and your deposit was returned to you.

Since your deposit is rightfully returned to you and considering the fact that the casino reserved a right to suspend any account at their sole discretion we'll consider your complaint resolved. 

Hi..they made a mistake, I have nothing to do with that group of people mentioned by them, however I don't care, there are many good casinos that I can play without being disrespected.. regarding the return of my deposit this is not true. .nothing was returned..

Hello carlos34i,

We'll contact the casino representative once again and ask to provide us with proof that your deposit was refunded. Once we hear back we'll update you on this thread. 

Hello carlos34i,

We have sent them a reminder email in hopes that we can get a quick response. Once we get a more detailed information we will let you know. 

Keep an eye on this thread.

Hello

my deposit was refunded.

Thanks

Hi Carlos,

We are so happy to hear such a great news. Thank you for letting us know.

On 4/19 I was approved Kudos cash of $130. -see screenshot.  After wagering it 10 times I was able to reach the max cash out limit of $2600.  I submitted my withdrawal request and it was approved- see screenshot. Then on 4/20 I received an email from Kudos stating that the $130 was given to me because of a system error and that my payout was declined. This is totally unfair.  

H****** is my user name

Hello Karen195860,

Thank you for reaching out to us and explaining your issue. We will try to reach out to Casino Rep in order to help you with this matter.

Keep you posted.

Thank you.

LCB- thank you 

Hi Karen195860,

We are still without any response from their side. We will send them a reminder email in hopes that we can get any updates regarding this matter.

Keep you posted.

Thank you.

Thank you very much Lcb

They probably won’t reply because they know they are wrong

Hi Karen195860,

Casino Rep got back to us and said that you have closed your account, and they can not re-open it without your consent. If you reach out to them and ask to open back your account they will be happy to give you extra 15% Kudos. The withdrawal was voided because system had issues and Kudos was paid twice, which has been explained to the player. 

Please let us know when you do that and inform when it's finished.

Thank you.

Hi Karen195860,

Has your case been resolved?

Do you have any updates?

Hi LCB,

I'm having some delays with my withdrawal with Kudos. It's been a long time coming since I've won anything there and now that I'm actually won something, (a small amount) I having issues with my current withdrawal. I keep putting a withdrawal request in the first time I got a declined back from the cashier. I thought that was strange there are no rules, wagering etc on the coupon. 10-15% deposit bonus, why would I possibly be declined. I checked my email and come to find out they said I needed to do a identity verification and sent me a link. I am not a new player I have been with them for years, and I did the ID verification when I first signed up and I have been with their since sister casino, Inetbet since the beginning in the early 2000's. Anyway, so I uploaded my id and also did the video selfie as requested. Today I get an email back that they couldn't read the type on my id image. Bear in mind, I've had no problems with this jpeg when sent to other establishments, they accepted it and could read it just fine. So I ended up complying with the request and do the process yet again and here I am still waiting on my withdrawal. 

Could you please check on this:  

Kudos ID: divaluck2

Hello groovechild,

Sorry to hear that you're having such problem with this casino. Could you please send us all documents via private message that you provided them with, so we can review them and give you the feedback?

If everything's fine with it we'll reach out to casino rep in order to help you with this matter.

Thank you in advance.

Hi Berks,

I contacted support today. They said the cashier won't be in until Monday. I'll see what happens then, hopefully my last submission will be acceptable to them. If not I'll proceed with submitting my documents for review via private message as you suggested. Thanks so much for the help in this situation. 

Groovechild

Hello groovechild,

Thank you for keeping us informed. Really hope that it will be resolved in shortest possible time. Wish you luck.

Hi Berks,  

Update: Finally, it's been processed it,  so it's now resolved. Thanks so much for the support.

Groovechild

Hello groovechild,

So happy to hear that you've been paid. 

Enjoy your winnings! 

We will mark this case as Resolved.

I received a check I withdrew from inetbet casino and my bank would not cash it. They said it's not a valid check. Can someone help me resolve this issue

Hello 0cdjpp,

Could you please send us your Casino Username via private message so we can check this issue with Casino Rep?

Thank you in advance.

Hello 0cdjpp,

We are still waiting for your credentials. Please send us via private message so we can help you.

Thank you.

Hello 0cdjpp,

We will be closing this complaint due to the inactivity of the submitter.

So after I completed a playthrough for my first withdrawal I go through the verification process and then I'm told that it's going to have to be manually verified but it won't be mainly verified until after the holidays because you guys don't do that on the weekends at kudos which is a joke if you asked me. The fact that the customer service guy on the chat told me that I need to make a deposit before it gets verified and I send my last $20 to that fucking casino for them to turn around and be like oh no you got to wait till Tuesday until somebody comes in..

Total garbage

Hello The skylar bros,

First of all, welcome to LCB! Glad to have you here!

Could you please send us your casino username or ID via private message so that we may contact a casino representative and see if they can issue your winnings sooner? But, given that it is now Saturday and they have said that they cannot issue payments on weekends or holidays, we doubt we will be able to amend their policy so that they will make an exception, but we can try.

Thank you.

Love being told that I don't qualify after w8nning off free spins intially 50. Then being told I need to deposit 20 to verify then told after I did that it's gonna be an hr to Tuesday they dunno. Wtf. Then I get an email about getting kudos for depositing nope don't get that cuz I won.  Before I deposited so that win shouldnotbe a factor. Scammers for sure I want to withdraw my kiney and never return. 

Obviously, Inetbet reserves the right to restrict use of bonuses of a player without formally notifying their loyal players, like me; or like I was.  I'm done with gaming at this venue.  "Anna" accused me of having "multiple accounts (I only had and used one account), using both those accounts for "bonus play." Anna didn't have her facts straight, obviously.  But Tom the manager informed me that I use too many of their "free bonuses" and so the casino restricted my account. I only discovered this after I deposited and lost and the "free bonus" wasn't honored so I wrote and questioned them.  So, uniformed of the restriction, the casino didn't allow me bonuses but gladly took my money to play.

The communication between employees reveals discrepancies between one employee and another.  I had issues with the casino in the past over employee communication discrepancies regarding policies and game play.  The answer one receives depends on the employee one converses with.

Consider this casino less than average overall in my experience with them. 

Hello Kristlyn,

First of all, welcome to LCB, glad to have you here! 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hello Kristlyn,

Can you please send us your casino username/id via private message?

Hello, The skylar bros,

Thanks for sharing your casino credentials with us!

We will reach out to the casino representative to inquire about your case.

Keep in mind that there could be a delay in response, considering the holiday season.

Hello Kristlyn,

We will close your complaint due to the inactivity of the submitter.

Hello The skylar bros,

The casino got back to us and stated that they had identified an error in crediting First Day Kudos.

The calculation for First Day Kudos is based on the player's net position, and in this case, the player in question cashed out an amount exceeding their initial deposit.

We must also note that they mentioned that you created another account on December 22.

We are in touch with them about your case, and we'll update you here as soon as they get back to us.

We just wanted to send you the information we have so far received from them.

Hello The skylar bros,

We have reached out to the casino once again to inquire about your case.

Keep you posted.

Hello The skylar bros,

The casino representative contacted us back, providing documentation of your multiple accounts with the casino as well as a thorough explanation of the circumstances surrounding Kudos promotion. If the player loses, they receive First Day Kudos. They have paid you the winnings because you won. They accidentally gave you credit for this promotion, and as soon as they realized their error, they took it down.

Only players who lose at the casino are eligible for the First Day Kudos promotion.

Taking everything into account, we will declare this complaint as Resolved.

We appreciate your understanding.

Inetbet posted a fake ass flash sale through email. Is there any way to get ahold of a casino representative? Support lied about the wager so I buy

I'm showing ya the email I got and the responses i got from Support. Takes 2 post so rest be in reply

I'm having issue with support lieing to me about a flash sale they offer viva email. I clearly ask what wager was on each part of the deal and was told 20x when in reality they are 40x. He literally Said sorry for mix up when there was no mix up. I ask 3 times for a reason. Here is one example and I have the full chat log if needed. Can you please get ahold of a casino representative because I would of never bought at 40x

Hello James Brassfield,

Please send us your casino username/ID via private message and we'll contact the casino representative to check your case. 

Hello James Brassfield,

We haven't received your username yet, if you would like us to contact the casino representative and inquire about your issue please send us your casino username via private message.

Hello James Brassfield,

Since we never received your username we'll close this complaint due to the submitter's inactivity.

Inetbet isn't a fair casino, don't waste anymore of your time playing there.  I've gone back and forh with them a few times regarding their rules, withdrawl processes and bonus money they've applied to my account.  They are scammers and shouldn't be trusted.

Hello WACKEY13,

Thank you for sharing your feedback with us.

I have never had a problem with withdrawing from this casino, as long as you follow the rules, and they always pay in 24 hours (except on weekends).

Kudos casino won't pay me my winnings from free spins stating that the terms and conditions state a deposit is required in between each use but this coupon is worded very differently then all others and not only does it not say a deposit is required before redeeming it says that it can be used 1 time each day for 7 days. Also pay attention to how bad the terms are for this coupon... Its clearly something that they were allowing redemption of without a deposit but thought nobody would actually win off of it.

Kudos casino won't pay me my winnings from free spins stating that the terms and conditions state a deposit is required in between each use but this coupon is worded very differently then all others and not only does it not say a deposit is required before redeeming it says that it can be used 1 time each day for 7 days. Also pay attention to how bad the terms are for this coupon... Its clearly something that they were allowing redemption of without a deposit but thought nobody would actually win off of it. I want Kudos Casino to pay me the $100 that I won and give me my ability to use promo codes back which they took away from me the second I started complaining to them after they denied my payment.

Hello Misty Richardson,

Thank you for bringing this matter to our attention. We will contact the casino rep and inquire further about this. Please keep an eye on this thread for further updates.

Dear Misty Richardson,

We've received the following response from the casino rep:

Prior to claiming the 50 free spins, they received 5 free bonuses. We only allow 1 free bonus in between deposits. They claimed our free spin for 7 days promotion, however before they claimed too many of free spins. After last deposit they claimed free spins for PayDirt and they got Kudos credits which counts as a free bonus as well. "Unless stated otherwise you are only permitted to claim one non-deposit bonus before your first purchase of at least $20 or between any subsequent purchases of at least $20".

Since we have an explanation from the casino rep, we will consider this RESOLVED.