iNetBet Euro

I should have more than "five" accounts with inetbet.eu ? Never ever I will have these accounts created - like before I mentioned, I do play for over 15 years, I worked for over 10 years as  a pokerdealer at international tournements around the world (ept, irish open,...)and do know the business very well and got a good reputation - everybody is free to ask some other casino reps. (bet365, videoslots, pokerstars, slotocash, buzzluck, clubworld,...)also I do know some personally (Brian from paddypower, Henrik from interpoker, robin from sunpoker,..).
.If there are evidences against me I want to get some elucidation - I never broke rules against a casino and I never had  bad intentions!!
And I do not understand, that the casino doesn´t pay me but keep all my lost money of the last months and not to forget: I was invited to become a VIP player three months ago.

You can post all other five accounts with the usernames/emailaddresses and stated home addresses here at the forum, I have a pure conscience!
cheers
Thomas
schnuggi

I just made a complaint at Curaçao eGaming and spoke to a lawyer - maybe I will have a chance, because at their site is a british - and GB is still in - address posted.

hello

If it is not the good place fr this post  ty to moving  it

I have an account at Inetbet euro as clarie

It is not a complaint for now i just would like understerstand your rules or your intentions with players like me (no often deposit)

AT begening and more all was ok- I know that i played with free bonus often but i never asked a cash out because i never won with a freebie and because i know that rule : a freebie between 2 deposits( at inetbet usa they said me 2 freebies between 2 deposits)


But why when i deposit now (in april) and since severals months free bonus are denied ?

The live help responded me : because i used more freebies that deposit  (it is the true i played for the fun)

                          but i had other reasons in others times : because i am  not a vip

                      and also because i have not deposited more that $1000


i did not see that on the rules but i did not insist only i said that it seems me that inetbet usa dont have these conditions. the live help said me no they are same.

..in february at inetbet euro, i deposited  without use deposit bonus and i made a request of pay out because i won. i was very happy  and they paid me without any problem.And i get  was able to play  with 2 freebies.


then no more freebies  normal i have not deposited  again...  since in april  i deposited $26  and freebies  again denied  why ?

i Dont remember if i asked again t the live help  but  i remember  that  i could get a bonus  from LCB SHOP  i make the request  for $18  it was accepted  but

the other question :

the wagering is normally in the site here at x 25
AND mine was at 125          
why please - i know that you can change your  rules
but i would like understand please

-  thank you for your  response

Hi claralie,

The casino rep has been notified. Hope he'll get back to us shortly with the answers to your questions.

Thank you for your patience.

Best regards.

Thank you Melissa !

Hello claralie,

I've heard from the casino rep.
He says that the reason you've been excluded from claiming free chips is that you haven't made any deposits more than 3,5 months. Then you've tried to claim free chips again and that's the reason why you've been refused. He advised you to make a few deposits and then contact their support team and you will be allowed to claim them again.

As for the wagering requirements there has been no rule changes, their bonuses run at 25x the bonus amount.

Hope you got the answers to your questions.

Best regards.

thank you very much Melyssa and also the manager

i am sastisfy if i am allowed tp get free  bonus again  after deposit because $1000 is too much forme

but about the wagering i dont agree  when i see that i sent a message at Blue it is the true

here the copy of the transaction  into my account  i can send a screenshot also :

4/14/2016 06:22 PM Coupon 'SLOTS_1000WAGER.125' redeemed €18.00
04/14/2016 06:22 PM Coupon 'SLOTS_1000WAGER.125' requested

i am not a liyer (sorry for the fault)

Great to hear  that you are allowed to claim free bonuses again! 

Regarding the wagering of course we do not consider you a liar just it was not quite clear to the casino rep when the standard WR are 25 x bonus amount.

Fortunately, everything is OK now. Good luck and have fun! 

i try to post the screenshot

ah ty ok  Mellisa if you think that all is good for you

I'll forward the screenshot to the casino rep don't worry. There might be some explanation.

Thank you Melissa It is just i want : an explanation

It is too funny  or i am paranoiaque

i went into my account Inebet euro to talk with the live help- he was online- I wanted see with Martin to tell about my status  for free bonus-   as soon as  i give my username no more chat in my account  suddenly  the chat window disappeared.
A technical problem ? May be

As it is the same chat at inetbet usa : i think because he speaks french and also his name is Martin
I logged me into my account at Inebet usa : i go on the chat "online" i said hello ! and  same technical problem  no more chat live help in my account:blank window then i checked in all sections
i did not find the live help nowhere..


Is someone had also same "technical problem" with the live help please ?

Hi claralie,

Oh, sorry to hear that.

I've contacted the casino rep earlier today and I'm still waiting for his answer. As soon as I find something out I'll let you know. I'll try it again for sure.

Best regards.

Thank you Melissa- i am sorry to give you so much work for something without a big importance

this wager of 125 to the place of 25 is really strange  i am just a big curious 

and dont worry for the chat ghost he is  just afraid by me even without to see my real photography

Melissa no yet response ?

Hi claralie,

I've messaged them again. Still waiting for the response.

  Hello Melissa  again me- I think that this casino dont like me . i want just inform you about my last try

i tried to redeem the code for returning players  DM7MR    as i did not play in the last 30 days but i  deposited the last time in april

this code was denied again .May be it is normal .I dont know
look :
In may i get a $5 bonus manager, it was cool-  my last  transaction was the bonus  from the LCB SHOP  with the wagering  of 125- then nothing else-- so 2 freebies.....

I did not see in the rules  something  about a new  deposit to make if i want redeem the DM7RM  code.

I believe t that the problem with the freebies denied is not arranged  in plus  i have not the live help
to have an explanation about that

and  about the no deposit  bonuses i used :  it is the true they are in a big  amount asked  but ........ all denied    . but  i know may be i have not deposited enought (in plus after my last deposit  i won)  so the manager have certainly his  reason that i would like to  hear if he has the time sure....


.thank you Melissa

Hi claralie,

As far as I can remember and see from previous posts, the rep said you had to make several deposits in order to qualify again for no deposit bonuses. It's probably the reason why you are not allowed to claim any free bonuses now. Please do as he said the last time. Make several deposits and after that contact their live help. I'm sure it will be ok. 

HA OK thank you Melissa - i will do that  !

Hi,

 

I signed up with iNetBet Euro last week and received the 10 euro bonus (NEW16) which I played through and ended up in profit. I tried withdrawing it and got a declined message back because of ID verification which is fair enough.

So I promptly provided the required documents and after a few back and forth live chats went to withdraw again, and failed. So a few live chats later I was told it was because I hadn't deposited 26 euro's (which I didn't spot in the t&c's of the sign up) so off I went and deposited 26 euro's via entropay because the cashier wouldn't accept my card and that seemed like the easiest way to deposit.

So I went for a withdrawal again with Skrill assuming I'd satisfied all conditions that had been laid out to me via live chat, and failed only to then be told by live chat that I then had to wager that 26 deposit (yeah, thanks for telling me that earlier!).

So I disgruntledly wagered it and ended up with 60 euro's in total that I've gone to withdraw via Skrill and I'm being told that it probably won't get sorted until Monday and that there might or might not be an issue because I've withdrawn with Skrill when I didn't deposit with them.

 

As you can hopefully appreciate I'm pretty frustrated by this whole thing and why the deposit and withdrawal isn't simpler in terms of being able to use my card instead of messing around with different money bookers (using entropay actually cost me money on top of the deposit I was trying to pay!). I'm frustrated why the terms and conditions aren't clearer and I'm most frustrated in the runaround I've been given by live chat instead of them being more forthcoming with the hoops I'm feeling like I'm having to jump through.

Hi Craig Christ McNamee,

Sorry to hear that. We're going to notify the casino rep to look into it and we'll keep you posted. No worries.

@Robby811, thanks for your kind words. You know that the LCB team is always doing its best to help the members. 

I got an email back saying that my withdrawal had been authorized so just a case of sitting and waiting now. So fingers crossed this is nearly finally resolved. 

Thanks for your help, also loving this site and wish I'd come across it sooner! :) 

 

Also does anyone know how long it generally takes from the point of authorization to getting the money transferred?

Hi Craig Christ McNamee,

That's good to hear. Hope you'll have your winnings soon. Please let us know when the money hit your account.

Cashout time: Pending time: 24 hours
E-wallets: 24 hours
Bank Transfer/Check: 5-7 business days ( you can see it on our review page HERE.)

 

It's been nearly 48 hours now since that email and I've still not heard anything back. Sent them an email and tried talking to them on the live chat a few times and nobody answers even though they're apparently online.

We'll contact them again to check what is going on. 

 

Got the funds added around 2 hours after I posted that so the issue's sorted now! 

Thank you for all of your help!

That's awesome. We are glad we helped you. Enjoy!  

Hi there !

I have an issue with the INetBet casino. The casino blocked my account and confiscated my win. I finished my wagering on the 17th of May and won 1 330 EUR, i had a bonus of 100. It was my first win in this casino, i played here a couple of times before. I had some serious family issues going on and could not deal with this. I wrote to the casino a lot of times trying to figure out the reason for what had happened. The casino responded there was an abuse of the bonus, that is all, no detail as to what they mean by this. I have an impression they just don't want to pay the wins to the players here.

Oscar

Hi Oscar,

Sorry to hear that. Please PM me your casino username and we'll get in touch with them and ask about your account. 

Hi all,

My name is Steven and I've recently started as the affiliate manager for income-network.com which is the affiliate program for the iNetBet casino group.

I'll be here to deal with all your queries/questions etc. you may have and resolve them in a quick and efficient manner, hopefully!

Speak soon,

Steven

Welcome to our forum. Happy to have you here. 

Welcome on board, Steven! Hope you'll have a great time with us and our members. 

Welcome to LCB Forum, Steven! Thanks for being here to assist our members! 

It took more than three years that representative would appear on this forum. I will never play in this casino

Hi ZuuKa,

I hope you are well? Unfortunately I cannot comment about what has gone on in the past as i have only recently started here in the past few weeks.

I'm sorry to hear that you don't like the casino, if you have any outstanding grievances please let me know and I will do my best to assist you.

Kindest regards,

Steven

Hello!
I made some deposits. After that I played tournaments mostly. Since the rules of the casino says: «All tournament winnings are cash prizes. They have no wagering requirement, game restrictions or withdrawal restrictions at all.» I couldn't assume that I was doing some wrong actions and just keep playing tournaments. From time to time I won some money in tournaments. I was in no hurry to make a withdrawal but just kept my money on the balance. Over time the sum of my winnings was €350. As I said I didn't worry about the safety of my money because I did not violate any written rules of the casino.
But one beautiful day their manager added me a bonus of €5 without any reasons. And this bonus was a 10x max cash out and 15x wagering. Under these conditions, it would mean that I can practically just lose a lot of my money if I accept this bonus. Of course I asked the support to remove this bonus because I never requested this bonus. After that they removed the bonus and also the account balance! That is they just stole my €350!!! Then I asked the for clarification of the situation. They said that I allegedly used some free money for the game and instantly blocked my chat with support and also simply ignored my emails!
Let me remind you once again that their rules do not say about any restrictions on winning in tournaments. From which it follows that the money won in tournaments are the property of the player who won them. So it turns out that the casino not wanting to pay me my winnings first tried to make me lose all the money and after I refused the useless bonus they simply reset my balance!
Links to casino rules that state that there are no restrictions on tournament winnings:
http://inetbet.eu/en_new/the-games/slot-tournaments/
http://www.inetbet.eu/the-games/slot-tournaments/info.asp
I also attach screenshots of pages in case the casino decides to suddenly change their rules:

Thanks for sharing this with us. We're going to notify the casino rep. Keep an eye on this topic.

Hello blmt,
Please can you provide me with your iNetBet Euro username so I can look in to this for you?
Kindest regards,
Steven

Hi Steven!

My username: blmt88

Cheers blmt,
I will need to speak to the Finance Team regarding this and I will get back to you when I have spoken to them.
Steven

Hello blmt88,

I have looked at your account with our finance team. The reason that your winnigns were voided is that the $350 you had made in tournament winnings had come from a Free Roll winning of $25 on July 16th. Free Roll winnings are classed as bonuses and as stated in the terms and conditions from the pages you have screen shot...

"Bonus monies cannot be used to take part in any tournaments. If this is the case any winnings will be void."

I appreciate this is not the answer you were looking for, but there was a clear violation of the casinos terms and conditions.

Kindest regards,
Steven

Can you show me where is exactly in your rules written that freeroll winnings are classed as bonuses? I can only see that the "all tournament winnings are cash prizes". What is more the word "tournament" is written without any specifics. From which it logically follows that "tournament" means not only Buy-in tournaments but also a Freeroll tournaments too! Isn't it?