iGame Casino

Hey everyone,

Some of you might remember me from Nordicbet a few years back. I am now the rep for the iGame group and I am really excited to be active here on the forum.

If you have any questions or something to share feel free to leave a post here or send me a pm. 

Hope you all have a great week

Cheers
Robin

Thanks for the intro Robin:) Welcome to our fantastic forum.

Welcome to the forum, Robin. I hope, you will like us with fresh promos from your casino.

Thanks Igame for a terrible costumer service ...

Not 1 of my 2 problems were taken serious or getting answers.

Failure for Isabel! 

Hi Allstarmikey,

Did you have any issues with the casino? 

Yeah they werent willing to add the 20 cash spins that were send out to members ...

And now they blocked my account after I posted this

Please provide me with your casino username. We're going to get in touch with them. 

Its StarMike

But Im kinda done with them ... always rude live chat etc ... its sad.

Well ... lets see if u can accomplish something 

I can login again I noticed ... Just gave it another try ,,,

But still not very impressed with the costumer service though 

Seems the support also let you down Melissa?! ... has been 2 weeks ago right ;)

Ah well I didnt expect anything good anyways sadly enough

It seems like that. Another reminder has been sent to them. Let's see if they get back to us.

And if not ... its not worth your valuable time :) 

Thanks anyways Melissa ! Ur the best

I too had an issue with iGame while back, I requested a withdrawal of €700 and I waited about 24 hours and got an email stating that my withdrawal was declined because my account was not verified which actually was but I had no choice but to contact them regarding this and uploaded my documents, again I had to wait up to 48 hours for the verification of my documents. Two days have passed and no email about my document so I contacted them again and they again requested my documents, I told them I already uploaded them but they were persistent and again I had no choice but to send them the documents. The next day I received an email that they need a picture of me holding my ID, disappointed but I sent it and another 2 days waited but no email. At that moment I just had it and did not bother contacting them, I filed a complaint to their license holder and they contacted iGame regarding this, the very next day I got my money.

Live chat agent seemed irritated and that's not a behaviour of a pro, reminds me of an live chat agent from a Direx nv casino a few years ago. Probably they have a lot of players complaining and this could be very stressful.

Thanks for sharing your experience with us. We'll keep in trying to get in touch with the casino. If they don't reply back, then the player can contact the casino's licensor. 

Today, out of the blue, I got this email;

Dear ,

You contacted us 10.5.2018 about an offer of 20 cash spins to the game Starburst.

Upon investigation there was no trace of the mentioned offer on your iGame account and unfortunately without the original email you received we are unable to investigate this further.

We do apologize for any confusion and hope you enjoy our site and offers in the future. Exceptionally we have added 200 free spins to the game Starburst as a gesture of good will. These spins are already waiting for you in the game and the possible winnings of the free spins can be wagered in NetEnt games (e.g. Gonzo’s Quest, Copy Cats, Pyramid, Planet of the Apes to name a few) exclusively. The spins are valid for the next 30 days.

Hopefully you will have a good time with the added free spins! Please do contact us again if you need any further assistance.

So instead of cashspins I got 200 freespins ... That was a nice thing to do though.

Still not very amazed with costumer service though ... Took them over a month to reply to this matter at all ... But ok ... They did in the end !

Thanks MelissaN for also sending them messages

Glad we could help. That's good news.