Dux Casino, GetSlots, HeySpin, Pino Casino, NineCasino, CryptoLeo Casino, OctoCasino Support and Complaints Thread

Hi!

My name is Niclas Johansson and I represent Dux Casino and Get Slots brands from Chillipartners.

If you have any questions or need any assistance I will be glad to reply and take care of you.

Our dedicated Customer Support Team is also available for you 24/7 via Online Chat, Email.

Hello LCB-ers!

We are happy to announce that our thriving online casino is live now. 

Chillipartners offer you:

- Over 5000 slots on each brand 

- MGA,UK and Curacao Licence 

- Wealth of payment options and currencies

- Fast withdrawals and top security

- 24/7 Customer Support

Get in contact with me and I will be here and help u with everything.

Take care and talk soon 

Updated 26th November 2020 - HeySpin added to LCB.

Updated 21st April 2021 - Pino Casino added to LCB.

Updated 16th August 2021 - NineCasino added to LCB.

Updated 12th July 2022 - CryptoLeo Casino added to LCB. 

Updated 14th February 2024 - BDM BET Casino added to LCB. 

Welcome to LCB forum Niclas! Thank you for being available to assist our members! 

Hi Niclas! Welcome to our forum 

Welcome to LCB Niclas 

Welcome to the best forum, Chillipartners. 

Welcome, nice to have you here :)

Welcome to our forum Niclas! 

Welcome to LCB forum Niclas!  

Hi Niclas! Welcome to our forum 

Hi Niclas, welcome to LCB forum! 

Hello Niclas, welcome to LCB community! 

Hi Niclas, a warm welcome to the LCB forum

Thanks a lot 

Thanks 

Hello i was use the Welcome Bonus and i doesnt get the Last freespins the Support are Not bei statisfied and able to Credit the Last 20 freespins 

Hello Metz1013,

At which casino did you claim the welcome bonus? If you want us to get in touch with the Casino Representative please send me your casino username to PM inbox.

IT IS the Same Like Here. But i was contact the support again and was find an statisfied once which was able to give me the freespins and they give me a secound Set of freespins which ive already was use but i was See that AS an little Present for the Problems which ive was have

Hello Metz1013,

If you want us to contact the Casino Representative, please send me your casino username to PM inbox.

I have problem with Pino casino.I created account yesterday and asked support after upload documents is everything ok.He said yesterday ok only i i need to deposit.I do that and today when i trying to withdraw they reject my proof of address which was good yesterday.They said that is older than 90 days,but this my last which i got in June.

My email is [email protected]

Hi perobet,

The casino rep will be notified. Keep you posted. 

I went today in Telenor to get newest bill , upload there on Pino casino profile and again not approved.I don't know what they want.

We just heard from the casino rep. They are going to reply to you here shortly with the explanation. 

Hello!

Sorry to hear about this situation. Looks like proof-of-residence was rejected by mistake :(
We have approved it now and your withdrawal is also confirmed.

Best regards

I receive money now,tnx Lcb ;)

Thanks for letting us know. Glad we could help. 

I deposit before 2 days in Getslots casino and yesterday i should receive automatic last 50 freespins but didn't.I contact support but nothing they resolved.

Hello perobet,

Thanks for providing us with your casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello!

The player's problem has already been solved :)

Best regards

My name is ran drori

I leave in Canada on Friday I have made. Deposit if 1800$ to cryptoleo played throw till I hit 1300$ I tried to buy a bonus on a slot machine and it wouldn’t let me it said there is a bonus issue so I went in to the bonus page which the bonus that I have received in the amount of 2.75$ and cancelled it that way I could keep on playing WITH MY OWN MONEY so as soon as I cancelled the bonus all my funds disappeared I have contacted the support team but they were so rude and unhelpful so I wrote to the Curacao gambling commission for help. That was a scam on there site

another issue that I had is that I deposited 1200$ in to the account played throw a couple of hundred dollars and I saw that I am loosing so I wanted to withdraw the funds all of a sudden I get an email back saying to me that I can’t withdraw my money cause I haven’t played throw the whole funds and it’s like I am doing money laundering that pissed me off cause then I lost all of my funds

please help me get the word out that way other people won’t get scammed by this big shot cooperations won’t take Advantage of the “small people

Hello Rand slot Channel,

Thank you for providing your username. We'll contact the casino representative and update you as soon as we get a response about what happened with your case. Keep an eye on this thread. 

Hello Rand slot Channel,

We were informed by a casino representative that they are not at liberty of sharing any information about your case since you started the complaint with CEG. All further communication about your case will now need to go through CEG.

We're forced to close this complaint as we cannot assist you further. 

On the 09th of April I won 4064€ with Nine Casino. When I went to verify my account the Casino informed me that I had not completed the wagering and confiscated the full 4064€ in my Casino account and will not budge. They say I completed 99.9%. 100% wagering was completed. They are wrong to do this. I attach documents to support this.

Can you help me?

Is the rep here?

Hello VictoNo1,

Could you please send us your Casino Username via private message so we can inquire about your concerns with Casino Rep?

Thank you in advance.

Hello VictoNo1,

Thank you for sharing your account details with us. We will reach out to Casino Rep in order to help you with this matter.

Keep you posted.

Hello VictoNo1,

Casino Rep got back to us and forwarded the message that they got from a finance department where it states that you didn't finish the wagering requirements and that your bonus expired. You've made bets for the total amount of 21013.40 while wager requirement was 21034.65. Also said that you've played on 9th of April last time and the bonus expired on 16th od April.

With that being said we will close this complaint and mark it as Resolved.

Thank you for understanding.

Sorry you not seen the screenshot how can you close the case the wager says 100% done. 

The site was down a couple I mean if the wager wasn't finished it should say 99,99%  

100% means finished. Could you please ask the rep. Why it says 100%. There site is also very glitchy. 

Hello VictoNo1,

We will reach out to Casino Rep again in order to clarify this matter for you.

Keep you posted.

Thank you.

Hello VictoNo1,

We are still waiting for their clarification regarding this matter. Once they updates us we will let you know.

Keep you posted.

Thank you.

Hello VictoNo1,

Casino Rep provided us with the clarification regarding this issue and said that your wagering requirements are not finished, and also said that it was a little issue with the percentages, but you are still missing $20 to complete rollover. This decision is final and can not be changed.

Do you think that is my mistake?

I mean it does say 100%. Where else can I relay on . Do they get less credit score now? Horrible experience!

Hello VictoNo1,

Unfortunately, we cannot say that anyone is to blame. The casino claims that there was an error in the graphics related to the percentages, and when you realized that you didn't finish wagering, you should have immediately contacted Support to give you information on how much you still have left to finish wagering. At this stage, unfortunately, we cannot help further because we have received information from the Casino about how much you need to wager. If you are still able, finish those $20 wagering and request a payout. We hope that you will successfully solve the case.

Thank you for understanding.

Hi Berks. Are you the rep for cryptoleo?

Hello mcbrisko,

Our dear colleague Berks was LCB's PR and Complaints Manager, but he embarked on new business ventures!

How can we be of assistance?

P.S. Welcome to LCB! Glad to have you here. 

Hi there, its been 4-5 days and crpytoleo arent paying me my cashout. They are sister site of Bruno casino..and a couple of others.

Support is saying same thing over and over for many days.

Id like to file a complaint against them and ask the Admins here to speak to them and make a site wide warning about them

Thanks

Hello JennJennca,

First of all welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hello JennJennca,

We're still waiting for your username, if you would like us to try to assist you with your issue please send your username via private message. 

Hello JennJennca,

Since we never received your username we're going to close this complaint. 

I have an account with nine casino. I deposited on 23rd January and won €1073. Ive been trying to get my account verified ever since. I tried to complete the online verification but for some reason it failed and im unable to try again as the system won't let me. Ive been in constant contact with Nine casino since trying to get them to reset verification so that I can try again and everytime I contact them they say they will ask the relevant team to reset the verification process but nothing is done. I have been on live chat no less than 20 times and its still not sorted. Ive sent my ID by email but they say they can't accept it by email. They have made it impossible for me to verify myself when I am more than willing to do so. Im just going round in circles and no one seems to be able to help me. Please can you help, this has been beyond fustrating

Hello squashbecs,

First of all, welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!