Hallmark Casino, VegasRush Casino Support and Complaints Thread

Hey Everybody,

I'm Carmen the Casino Rep for Hallmark Casino.

If you have any questions or need any assistance feel free to contact me and I will take care of you.

Thanks,

Carmen 

VegasRush Casino - brand added to LCB 6th March 2018

Welcome to the forum Carmen. Glad to have you here to assist our wonderful members.

Welcome Carmen 

Welcome on board Carmen. Hope you'll have a great time here with us.

Thanks so much for the warm welcome!! It's good to be on LCB! 

  Dear Hallmark Casino, can you please inform whomever to please stop the twice daily calls to my cell phone and text massage's about the casino bonuses. This has been occurring for the past month since I took the free one hundred dollar sign up offer and have been receiving calls every day since.

This is one of the phone numbers that I have received calls from; 1888 480 7999.

Please stop with the calls, thanks.

.

Have you tried to contact them directly and tell them to delete your contact from their mailer? We've forwarded your message to the casino rep. 

Dear Perkypoo,

We do apologize for the inconvenience these phone calls and emails my have caused. Please email us to [email protected], will be more than glad to help you remove your number from our call list.

Regards,

Hallmark Casino

Dear Hallmark Casino,

THank you for responding.  I will make that call to support to remove me from the list.

THanks

hi Carmen... I dont know what else write... I sent so many emails... I spoke so many times in chat... is 2 weeks I waiting my cashout.... support just ignore me. (allways same questions and allways same answer lol) sent 3 times my docs and been approved 3 times... is coming really ridicoulos.. no answer on emails....

Hi omissimo,

I've already asked you to send me your casino username and we're going to forward it to the casino rep. 

Hi Omissimo,

We are happy to report that your payout is being processed today.

We apologize for any concern or confusion.

Kind regards,

Hallmark Support

well the day is gone and nothing happened... difficoult to trust you anymore sorry..

We've asked them to inform us about your withdrawal. Let's wait and see that they are going to say.

is near 3 weeks I'm waiting... they are just kidding!! what e say??? today in payout??? lolll is not time to put on black list? just for help who want to really play and deposit?

We understand your frustration and we are really sorry you have to wait for so long to get your winnings. We do agree it's a not fair and right. We've notified them and still waiting for their reply. We're doing our best to get this thing sorted. Keep you posted.

Hi Carmen!

I'm still waiting for my withdraw even if they said the last couple of days that I will have my money that day.

Can you please ask them again what is the hold up?

ty

Your message was forwarded to the casino as soon as you sent me a PM. We are still waiting for the casino rep to address you here on the thread. We're going to remind him again.

they will never payout... they just making fun of us... but thanks alot for the work you doing.. :-)

We'll see. Hope they will pay you. We'll keep on contacting them until we get an answer. 

well melissa.. they have even bitcoin address (confermed to theire banck section yesterday...

This is the message we got from them:  We are dealing with each case on a timely basis. Our standard approval time is 48 to 72 business day hours. After approval, our processing time is generally an additional 48-72 business day hours. We are happy to report that the following cases have already been completed.

I know you are waiting longer than their processing time frame, but hope this time you will get your money. Please keep us updated.

Terrible payout methods they will delay your payout or not even payout. If you finally get paid they will short you the full amount. Do not play here

you are so right... 

I did not sign up yet. I wanted to see other players experience. Glad i did not waste my time .

I dont know what to tell you CAT50... I dont know what to think me ether... I started to chat with theme for my cash out on first days of march... and then I receved this email from banking section that I post down... from that date everyday they told "today your payout is being processed" I havent seen 1 dollar

[email protected]>A'simone randazzo'
Mar 8 alle 12:21 AM
Thank you for providing the required payout information, all docs has been received and your payout request has been preapproved, we consider via Bitcoin to be the fastest option to send you money as it could take 48-78 hours to get to Bitcoin Wallet.  If you wish to use this option we will need you to reply with the following information

Not saying you won't be paid omissimo, i really hope you do. As for me i just like to wait to see how things go for everyone else. It did not start that way lol. When i was a newbie i jumped on every free chip that was being offered . I had to learn the hard way to be patient to read reviews and see if the casino is paying players. Patience is not one of my strong suits. I read some reviews on this casino, not good i am afraid. I want to be proven wrong and this casino steps up to be one of the best. The USA is long over due for a good casino .

Hi1

I have recived my withdraw last friday MelissaN but I didn't know because they blockchain site din't sent me a confirmation email.Ty for your help

That's good news. Congrats. Thanks for letting us know. 

good for you.. to me still telling today... today... today you will payout... but nothing...

You haven't got your money yet, have you? 

finally!!! yes!!! I did have!! thanks melissa I'm really sure that if thi casino didnt mess up with many clients would be a nice casino... but I cant raccomanded for my experience...

I see! I'm glad you finally received your money. Thanks for letting us know. 

Could you please provide me with your casino username and we're going to notify them? 

Dear Pilonek, As confirmed, it takes 2-3 business days from the date all identification documentation is received and verified for payout approval, and up to 72 hours from that time to process the transaction. In your case, there was an error in your initial request, and we were unable to proceed until you corrected the error. Since the error has since been corrected, you will receive your payout as promised. Kind regards. Hallmark Support We apologize for any confusion. Regards, Hallmark Support

hi ive been playing at hallmark for some time now and finially got to make a withdrawl got a tracking number only to be told by fedex that they dont have a package to be delivered to me that hallmark only created a lable so wheres is the package that is coming to me ive been waiting for a month now will i ever recieve my withdrawl

hi carmen, i think i made a long term huge mistake pretty much on a daily basis by playing at hallmark ive been waiting almost a month to recieve my payout and then i finially get a tracking number for the check to be delivered by fedex so i try to track it well fedex doesnt have a package hallmark only created a lable and thats all so where is my payout and when if ever will fedex or me recieve it i really enjoy playing there but the run around is bull sh**

Could you please PM me your casino username? We're going to get in touch with them and ask about your withdrawal. 

hi my user name is mgaspers45

Just to let you know that your casino username has been forwarded to the casino. As soon as we hear back from them, we'll let you know. 

thanks for your help i got my check thanks

Awesome! That's great news. Thanks for letting us know. 

My user name on Hallmark Casino is wmratliff. I won 100.00 dollars using free chip and attempted to request withdrawal but after 4 days was told it wouldn't process because I had yet to verify my email. I verified my email before I could use the chip. 

So, a week ago today I submitted my 6th request, confirmed with support it was received and began waiting out the 48-72 hour processing time for approval. To date I am still waiting for approval. Support offers no assistance other than saying wait it will be in the next day or so. 

I've waited 5 days for a 48-72 hour approval process which appears is not coming. I even agreed to redeposit the 100.00 dollars and still nothing. ???

Enough already !!!! I won, Now pay over the money !!!

Hi wmratliff,

Sorry to hear about the issue with Hallmark casino. Thanks for providing the casino username. We're going to notify the casino rep and get back to you as soon as we hear from them.

Keep you posted. 

We're still waiting for the casino to reply our emails. Let you know as soon as we hear back from them. Thanks for your patience.

PLEASE STOP TEXTING ME YOUR CASINO PROMOS! (xxxxxx )

I'm not interested!

-------------------------

Admin note:  We removed your number for privacy reasons. You can try sending them private message here at the forum instead .

Hi Richard F Jacquin,

You need to contact the casino support and tell them to block this option for you if you don't want to receive their promos. 

Hi guys,

After weeks of sending reminders, we finally got through to the casino. They changed their management that's the reason why no one replied our messages. So,

@mgaspers45 - They said the following: Great VIP customer that has been playing with us for a while and paid in full and on time. She is actively playing with us.

@ wmratliff - player payout requested: 29/11/2017 14:31:12 approved on 2017-12-05 18:41:49 (on time on 3th business day) and paid on 12/12/2017 18:52:21 (on 5th business day)

Could you guys please confirm you got your money?

Hi all, John here. I just wanted everyone to know that we have made some major improvements to the Hallmark Casino / Vegash Rush Casino (newly launched) in the last 4 months. There is a completely new management team which I'm proud to be a part of. We have many new staff members and we have upgraded our systems and processes. I know that when people from companies post on forums it can come across shill like if they can't back it up so I have refrained from announcing to this board that we are fixed and ready to go until we actually were. But now, I'm happy to say that the problems of the past are behind us. All players are paid up and all the past slowness problems have been taken care of months ago. I realize that proof is in the pudding but hopefully as a few new players try out Hallmark or our new brand Vegas Rush they will post and everyone will see that things are running smoothly and you will get paid when you win. Please feel free to post here or send an email to [email protected] or [email protected]. 

Thanks,

J

Yes, I did in fact receive payment. I would argue the time frame but payment has been made. I thought I had gone on and developed a working relationship with Hallmark Casino but once again I find myself right back in a situation regarding payout and cash-out amount. 

I really like this Casino, I enjoy the variety of games and for the most part support has been nothing but helpful. It appears Hallmark does fine until time to pay over users winnings, then it appears the wheels fall off. 

I attempt to resolve the issue with management but that's impossible when management is unwilling to honor the published terms and conditions associated with the bonuses published and appearing not only on Hallmark's site but all sites promoting online casinos. 

If you receive a confirmation/ approval to a request for withdrawal, thereon states the amount to be paid over, then the day you are supposed to be paid, you receive another email changing the payout amount by 1269.00 dollars wouldn't you be concerned ??? 

Hallmark would have me believe, granted this is after support and I have discussion  regarding terms and conditions associated with bonus, therein George states: " 20 X play-through with a 10 X max cash-out cash-out based on Bonus plus Deposit amount, now Casino says cash-out is based on deposit amount only.. WHAT ???? 

What idiot would ever take a damn bonus if that were the case, Let's see, I am going to accept 175.00 dollar bonus on my 50.00 dollar deposit, saddle myself with a 20 x play-through so I can cash-out 500.00 dollars. Not In a Million Years Buddy !!! 

No, as everyone can see by the attached publication the cash-out amount is 10 x the bonus amount which is how Banking arrived at the 1769.00 dollar payout amount, ( see attached email approving my request ).

Is this some stall tactic  or is the casino for real ??? The Casino would even have you believe there is a max cash-out on deposits without bonuses of 10 X the deposit amount. I am owed 1769.00 dollars by Hallmark Casino, it is due and owing me NOW and I will not accept anything less than the full amount of my winnings. 

The Casino owes me 1769.00 dollars and I expect to be paid and on time . PERIOD !!! That Time Is NOW !!!!!