Hallmark Casino, VegasRush Casino Support and Complaints Thread

Hello Josh Neumayer,

We're glad to hear that. Please keep us updated.

Ok just received a call from vegasrush confirming my Bitcoin address and letting me know I'll have my withdrawal within the next 24 hours. It ended up being 13 hundred an some change after bonus amount was subtracted so I'm pretty happy. Took awhile but that's ok. I'll let you know when it's in my wallet

Glad to hear that Josh Neumayer. Please let us know once you receive your payment.

Update everyone I received my payout all is well and my continued business they will get. 

Hello Josh Neumayer,

We're glad to hear it's been sorted out. Thanks for the update!

Has anybodyhad trouble collecting from vegasrush casino They owe me $440 ive mailed them my id my CC and a bill with my address and name on it 3 times i have sent it  they keep giving me the run around telling me they did get all my documents  Now they wont answer me I Deposited used thier coupon and went way over the play though which is still on my account Can anyone help me collect my money

Hello Anthony Blazek,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative.

MY VEGASRUSH CASINO USERS NAME IS BTTONYBLAZE

Hello Anthony Blazek,

Thanks for providing us with your casino username. We've sent them an email and asked them to check what's going on with your withdrawal. Please keep an eye on this thread for the updates.

THANK YOU!I WILL WAIT FOR YOUR REPLY

Nice

Hello Anthony Blazek,

We've received a reply from the Casino  Representative regarding your withdrawal issue. 

Here's what he says:

"The player made a deposit on Feb 7th 2020 and took a standard bonus 300%. He played on the amount (deposit + bonus) and completed the playthrough of 20X on deposit+bonus.

But he never raised a withdrawal request.

Please suggest the player to raise a withdrawal request and send the following documents:

1. Selfie with Photo ID proof (Driver's License/Passport), ensure that the details in ID should be visible enough to read and validate.
2. Front & Back coloured copy/clicked picture of his visa card ending with 8151.

Please suggest him to feel free to get in touch with us for any help required and once he is done raising the withdrawal and sending the email, just ask him to get in touch with us to expedite the process."

YES THEY TOLD METHE SAME AND I HAVE DONE THAT 3 SEPERATE TIMES NOW EVERY TIME  I CALL OR EMAIL THEM THERE A DIFFERENT REPRESENTATIVE THAT TELLS ME TO DO WHAT I HAVE ALREADY DONE. I WILL SEND MY ID MY CC AND A SELFIE TO THEM AGAIN. AND SEE WHAT WILL HAPPEN.THIS IS REALLY FRUSTRATING 7 MONTHES OF GETTING  NOWHERE. WHEN I DEPOSITED MONEY TO PLAY IT TOOK 5 MINUTES FOR MY CC PAYMENT TO CLEAR.I REALLY APPRECIATE YOU TAKING THE TIME TO HELP ME COLLECT MY WINNINGS THANKS I WILL LET YOU KNOW WHAT HAPPENS 

Hello Anthony Blazek,

Please send them an email again and I'll notify the Casino Representative that you've requested the withdrawal and sent them the documents.

I have emailed the casino the documents  they requested Thanks

Hello Anthony Blazek,

Thanks for letting us know. We've notified the Casino Representative that you requested a withdrawal and sent them the documents. Please keep us updated.

Hello Anthony Blazek,

We've just received the following reply from the Casino Representative:

"Just to inform you that the withdrawal is never raised on his account. Please tell the player to call/chat and ask for Elwin or Shane and we will guide him through."

Could you please contact their chat and ask for Elwin or Shane, so they can explain to you how you need to request a withdrawal.

Ihave not been able to get a hld of them left messages  for them hopefully tomorrow they will call. l tried live suport i enter all info  and it disconnects.i will keep you posted Thanks

Hello Anthony Blazek,

Thanks for letting us know. Please keep us updated. 

I TALKED  TO SHANE TODAY AND HE HELP ME GET MY WITHDRAWAL REQUEST IN I ASKED HIM TO CHECK OUT THE DOCUMENTATIONS I SENT TO SEE IF IT WAS ALL GOOD.HE SAID MY SELFIE HAD TO HAVE ME HOLDING MY ID UP THEN HE STATED THAT MY ID WAS NO GOOD I LIVE IN MINNESOTA I HAVE A MINNESOTA STATE ISSIUD ID I DONT HAVE DRIVERS LICENSE BUT IT THE SAME IDENTIFICATION CARD. THEY ARE BOTH ISSUED BY THE STATE .SHANE SAID IT HAS TO BE A FEDERAL ID AND THAT ALL DRIVERS LICENSE ARE FEDERAL THATS NOT TRUE YOU HAVE TO APPLY FOR ONE THERE IS A BACKGROUND CHECK AND A WAITING PERIOD VERY FEW PEOPLE HAVE THEM DRIVERS LICENSE ARE STATE ISSUED NOT FEDERAL JUST LIKE MY MINNESOTA ID.SO NOW THEY WANT A PASSPORT I DONT HAVE I DONT TRAVEL OUTSIDE THE USA ALL THIS BULL#@%^ JUST TO GET MY WINNINGS REALLY SO KNOW I HAVE TO WAIT AND SEE IF THEY DENY MY WITHDRAWAL WHICH SHANE SAYS THEY WILL I THOUGHT THIS CASINO WAS A LEGITIMATE ONE

Hello Anthony Blazek,

Ok, thanks for the update. We're going to contact them again to check if your documents will be accepted.

 I LOGGED INTO MY VR ACCOUNT MY WITHDRAWAL WAS REJECTED BECAUSE I NEVER MADE THE PLAYTHROUGH REQUIREMENTS  WHICH 4 DIFFERENTS  HOST STATED EARLIER  THAT I DID THEY AISO TOLD YOU THAT I DID/ SO WHAT NOW[??

Hello Anthony Blazek,

We've sent an email to the Casino Representative to check what's going on. We'll keep you posted.

okay what is up it seems like they are running me around 

Hello Anthony Blazek,

We've received a reply from the casino:

"Player has duplicate accounts & as per casino terms: Only one account per user/player, per household, phone number and IP is permitted. The creation of multiple accounts will result in the suspension, closure and/or auditing of the account (s)."

We've also received the evidence from the casino showing that you created multiple accounts at the casino, therefore, there's nothing more we can do to help you with this case.

THE MULTIPLE ACCOUNT WERE WIPED OUT BEFORE I DEPOSITED I TALKED TO THE HOST  I HAVE 2EMAIL ADDRESSES ONE IS A BACK UPINCASE I GET LOCKED UP BUT THEY ARE SYNCED AS ONE ACCOUNT THEY KNEW ABOUT IT AND OKAYED IT NOW THEY SAY ITS NOT ACCEPTED  WHAT A JOKE THESE GUYS ARE GYPSIES OR SWINDLERS ?THEY HAVE NO INTENTIONS OF PAYING FROM DAY ONE 7 MONTHES OF EXCUSES EXCUSES HOW MANY OTHERS HAVETHEY SCAMMED

Hello Anthony Blazek,

Their Banking department rejected your withdrawal due to multiple accounts. There's nothing more we can do to help you here, since having more than one account at the same casino is not allowed at any casino.

before i made the deposits i talked to the casino i told them about it and it was taken care off why would make a deposit  if  i didnt get that fixed i would be throwing my money away ha ha i guess i did by swindle  vegsrush that bad buissness bad karma

Can you trust the Vegas Rush site? because I got a no deposit bonus and playing it has reached the limit of betting requirements. the requirement for withdrawal is to deposit $ 35 in order to make a withdrawal of $ 100. and is this site safe? is it proven to pay? I'm afraid to make a deposit.

when I deposit $ 35 can I withdraw $ 100?

Hi Izuy,

There were lots of complaints in the past regarding slow payout with both of the brands. However, you can check players' complaints on this topic to see what they were about. You should check if the verification deposit of 35$ is wager free and you get that with your winnings. 

Hi Carmen,

Hallmark casino will not pay me the withdrawal request that I made (and that their system allowed) and gave me some crazy excuse that I don't even understand. My username is faithmerry and I can send you the chat transcript and confirmation emails of my withdrawal. I think they are just pissed that I didn't have a playthrough wager or anything attached to my money. It's been over a week now and still haven't gotten my money or response aside from the chat where they asked me to cancel my withdrawal of my winnings. I'm filing a formal complaint against them if they won't pay. 

Hi Feithmery, 

Sorry to hear that. The casino rep will be notified. We'll ask for more details regarding your withdrawal. Keep you posted. 

I just put in for a withdrawal for $700 off of a $35 deposit. Vegas Rush casino I will update as things progress

Please keep us posted. 

Hello I checked in on my withdrawal today was told it's been forwarded to withdraw team and they are looking into it.

Username: leviathan82

Email: elys********@gmail.com

okay could you please look into my withdrawal they have sent me an email saying they canceled it I'm having trouble finding out why I did not use a bonus associated with my deposit I have also withdrawn in the last 3 months so I don't see what the problem is

Hi Josh Neumayer,

We're going to send your account details to the casino rep. Hope we'll get the answers soon. 

Keep you posted. 

Ok I am super pissed off atm I was just emailed from them saying nothing more then what this email says. How are you not gonna tell me anymore details then that especially when I've withdrawn before. What they just don't wanna pay me 

I'm gonna blast them all over the internet!  They won't have any new signups for a year. I'm gonna raise hell about this

And they dropped my account back down to zero

So the official answer I got was that their system runs on an algorithm and it automatically flags account and cancels withdrawals and they can't manually change that that seems awfully convenient for them if they don't want to pay somebody I am going to blast this casino all over I have spent so much money here and never had any problem this is ridiculous I just made it withdrawal of $1,500 last month and have no issues

Goodluck on collecting your winnings They will give you excuse after excuse why they cant pay

They didnt pay me either tried for 7 monthes to collect.  They shouldnt be in business because you cant win they cheat you out of it.

I just don't understand why they paid metwice as much with no issue last time. Cuz I started making a stink about it immediately after I made my withdrawal. This is not ok 

Thanks for your feedback, Josh Neumayer. Please wait until they get back to us with the explanation. We already emailed them your account details. We'll let you know as soon as we hear from them. 

Hi Faithmerry,

We finally heard from the casino rep regarding your case. Namely, you made a deposit of $30 thrice (accidentally we supposed) as you got the refund on two of the transactions but when the initial deposit was made, you already had $32 balance in your account (which is according to their T&C violation of terms as you cannot mix funds and should only deposit or take free chips once your account balance is less than $5).

They also stated that you took $300 free chips and played on it so the mixing of funds happened twice and so your withdrawal request was cancelled.

We are going to double-check on their t&c regarding mixing funds and see if they can do anything about your withdrawal. 

That is absolutely not true I never mixed my funds because I know how they are about that I make sure my account is always depleted past zero. And as far as depositing three times that did not occur either I have the history

okay well I have banking sending me in an exact copy of what my balance was at when I made a deposit and I was informed your threshold needs to be below $5 to make a deposit so I know where a 100% fact I did not mix my funds because I have a rule of not depositing any money unless my account is below a dollar. and that is whether I deposit with money on top of money or money on top of a bonus chip so it's not possible I mixed my funds so I'll guess they're going to have to come up with another excuse. 

Be prepared I'm a man of my word I will make sure but I have smeared your name on every form possible if you try to screw me it's something that I know I carefully pay attention to

don't double check on their terms and conditions double-check on their accuracy of what they're saying cuz it's b******* I have my bank statements and I have the transaction history on their thing and then nothing was ever charged twice and I never deposited three times. That was all bulshit

Hi Josh, 

Please hold on. I didn't address you in my last post but the other player. It is not your case it's a case of the other player that posted a complaint before you.