GreenSpinBet Support and Complaints Thread

Thank you,

I chatted with live support and I got answer, that if i haven't Skrill withdrawal option available, then i need to make a withdrawal to card.

Hi Jayro2180, 

Thank you for letting us know. Hope that your case will be resolved as soon as possible. Keep us informed.

Hi,

my withdrawal request was accepted and I received money today. Thanks for helping to solve this issue.

Hi Jayro2180, 

We are so happy to hear that, and many thanks for letting us know.

Enjoy your winnings and further entertainment! 

Best of luck!

Hello, 

No deposit bonus maximum earnings are clearly stated as 0.012 BTC in the bonus rules. The site paid 0.0026 BTC.
"1.15 Max winnings on any no deposit bonuses that will be paid out are 50 USD, 50 EUR, 3500 RUB, 500 NOK, 80 AUD, 5000 JPY, 80 NZD, 70 CAD, 200 PLN, 0.012 BTC, 0.049 BCH, 0.01515 ETH, 0.19 LTC, 50 USDT. The wagering requirements for such bonuses are х50."

the casino says that the main currency is € and the maximum win can be 50 €, but there is no rule to support this.

Hello ademerek,

Thanks for reaching out to us and sharing your experience with all the LCB members.

As we can notice, you are complaining because there is no rule according to their T&C that proves that Euro is the main currency?

Can you be more specific about your concern please?

Thank you for your cooperation.

Hello ademerek,

We need those information to be able to help you.

Please provide us with an answers and we will reach out to Casino Rep immediately to inquire about this matter.

Thank you. 

Hello, 

The rules clearly state the max cashout is 0.012 Bitcoin but he paid me 0.0026 Bitcoin. that is, he underpaid me 0.0094 Bitcoin.

I will send the necessary conversations to you by message.

Hello ademerek,

What ND bonus did you claim?  What was your balance at the end? 
If the bonus is non-cashable, they took away the bonus you received at the beginning.

There should be 15 turns on jswqzs.com. no wagering and cashable bonus. 0.0179 btc end balance

Hello ademerek,

Please provide us with your casino username via PM.

Hello ademerek,

We received your account details. We are going to contact casino representative in order to resolve your issue.

 Keep you posted.

Hello ademerek,

You claimed our exclusive no deposit bonus. The maximum cashout for this bonus is $50. You can see the details here and on the review page.

We will mark this case as Resolved.

Hello Ademerek
We wanted to reach out and thank you for bringing your recent issue to our attention. We are sorry that you experienced any 
inconvenience or frustration during your gaming experience, and we appreciate your patience and understanding.

Hello LCB team
LCB team i wanted to take a moment to express my sincere gratitude for the exceptional service that you provided.
It is clear that you take great pride in your work and are committed to ensuring that all customers have a 
positive experience at the casino. Your efforts to resolve the issue in a timely and efficient manner 
demonstrated a level of care and commitment that is truly commendable.
I am grateful for the hard work and dedication that you put into your job each day, and I wanted to 
express my appreciation for all that you do. Thank you again for your outstanding service.

Best Regards
Greenspin.bet

Deposit theft. Account blocking. Insults from a support service employee.

10/26/2024 registered in this casino greenspinbet. 
Made the first deposit for a welcome bonus of 21 usd using the litecoin method. Then uploaded documents to the verification section and asked the agent in the chat to check the documents and confirm the account. After 5 minutes of waiting, an agent named Tony writes me an extremely unacceptable, inappropriate, offensive statement, quote "Rushists are not allowed to play here. Have a bad day". After that, they immediately block my account and rob my deposit. I regard the agent's behavior as extremism and demand that employee Tony be reprimanded. Political views should not affect gambling activities. 

Hello Andresyan,

We're sorry to hear about this. We will contact the casino rep and inquire about this matter. Please keep an eye on this thread for updates regarding your case.

Dear Andresyan,

We've sent a reminder to the casino rep and will update you as soon as we receive any feedback from them.

Thank you for your patience.

Hello Andresyan,

Still no response from the casino rep so we've sent them another reminder email. Hopefully, there will be some feedback from them this time.

Dear Andresyan,

There is still no feedback from the casino, so we have reached out to them again through their support email.

Thank you for your patience.

Dear Andresyan,

We’ve reached out to the casino once again and hope to receive at least some feedback from them.

Thank you for your patience.

Dear Andresyan,

We've received a response from the casino stating the following:

We're working on this request and will soon process the refund.
Once we do that, we'll reply to you and to the user.

Please update us once you receive your refund.

Thank you.

Dear Andresyan,

Any updates? Have you received your refund?

Thank you.

Dear Andresyan,

Since we haven't heard back from you and we have a response from the casino rep, we will consider this case RESOLVED.