GreenSpinBet Support and Complaints Thread

Hello everybody!
My name is Nika. I am an official representative of the freshest online casino GreenSpin.Bet
We work with all the best game providers that we personally adore: NetEnt, Microgaming, Amatic, Yggdrasil, EGT, Booongo, Pragmatic Play, Endorphina and others.
We are offering different payment methods, including cryptocurrency, for depositing and withdrawing funds, so you can choose the one that is most convenient for you!
We promise:
1. Fast payouts of your winnings
2. Skilled customer support speaking several languages
3. Multiple VIP privileges: a personal manager, special gifts and increased cash back, private tournaments and events, and much more
4. An atmosphere of openness and trust
5. And, of course, more than 1500 best slot machines, roulettes, games with Live Dealers and the hottest new releases every day!

Besides, we are a socially responsible company. Playing in our online casino, you contribute to such charitable foundations as Doctors Without Borders, WWF and others. So by playing on our website, you also help those in need!
We are always open for your feedback, suggestions and complaints - we promise to take care of them instantly, so you can feel satisfied and relaxed.
And now the fun part:
Your bonuses of $1100 + 100 Free Spins for the first 3 deposits are ready, welcome aboard! If you have any questions or concerns, please contact me anytime.

hi Nika, welcome to our forum! 

Welcome to our forum Nika! Glad to have you! 

Welcome to LCB forum Nika! Thank you for being available to assist our members! 

Hello Nika, welcome to LCB forum!

Welcome on board Nika! Hope you'll have a great time with us and our members. 

Welcome on borad. Happy to have you here with us. 

Welcome to the most awesome forum/site around !

Too bad I wont be able to play at ur site, but I do hope others will have a great time there :)

[email protected]

Hi i recently joined with GreenSpin after getting a win i had decided to make withdrawl of 2 separate payments of $1500 via a bank transfer , your website states that they do fast withdrawls it took over 24 hours for you guys to look at it just to discard and put it back to my casino balance , I am sure i havent filled in any banking details wrong because i have done this many times for different casinos? can you please help me as chat support is not very helpful and always say the same things over and over without a direct answer.

Hi Mobin23,

Sure, we'll notify the casino rep about your issue. Keep an eye on this topic. 

They have now cancelled my withdrawl and after asking on live chat what the issue was they said i didnt choose ''International Bank Transfer''  which is bizarre because when i clicked on it again a different Bank Transfer option came up for me which also stated 7.5% fee , prior to this i asked a person on live chat if they charge bank transfer fees and they said no they do not charge anything which is interesting

Thanks for letting us know. The casino rep has been informed. Hope we'll soon get the answer. 

Thankyou for your help after your response i checked my history on my account and it looks like they have processed it to the bank , I once again thankyou for your help which seemed to help the situation , I will notify when i have recieved the money.

Great. Hope they will sort it out soon.  Sure, please keep us posted. 

Hi just wanted to update that i recieved my money in the account once again many thanks

Great. Thanks very much for letting us know. Glad it was sorted. 

My withdrawal on Skrill pending 4 days .I verified before and this is my second withdrawal.In T&c write that payout is much faster.

Username peroni

It's probably because of the New Year holidays most of the casino staff was on holiday. However, we'll notify the casino rep. 

Hi perobet,

The casino rep has just confirmed that your withdrawal has been processed. Could you please confirm once you get the money? 

Yes,I got money.Thank you

Great. Happy to hear that. 

greencasino.bet does not pay. The casino is delaying payments. There is no clear indication of the withdrawal in the rules. After 2 days, they requested verification via Skype. Nobody sent letters to the email, I learned this information from the operator. It is impossible to agree on the time of the call. I say call now - they receive information, no one calls. I do not recommend the casino to play. Does not want to pay, is looking for reasons for non-payment

Sorry to hear about your experience, templar. If you private message me your casino username and email address you used for the registration we can get in touch with the casino rep and see what's going on. 

got it!

thx

Thanks. The casino rep will be notified. Keep you posted. 

Hi templar,

The casino rep is looking into your account. Hope they will come back to us soon. 

Hi templar,

The casino rep informed us that your payment went through. Please confirm. 

yes. thay pay and blocked my account. lol

thank you

Morning, I tried claiming GREENLCB coupon on greenspin. Got not activated message. I sent a message via customer care and waiting on a response. My username is camnikky

Please note that this bonus has expired and it is closed. You can check this post. 

Hi,

I uploaded required documents for verification (ID, selfie photo with ID, bank account statement) on greenspin.bet on 23rd January, on the same day I received email from them, that they did not accept scanned documents. So I make a photo of ID from both sides and uploaded it again and also sent the copy of driver's license as a secondary document for verification. After few days I contacted live help on website and asked about documents that I sent, but I haven't received any response from them. Now I can't make deposit or withdrawal because the requests are always rejected.

Thanks for help
Jaroslav

Hello Jayro2180,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Hello Jayro2180,

We received your credentials. We will notify Casino Rep in order to help you with this issue, and once we get a response we will let you know. Keep you posted.

Hello Jayro2180,

Casino Rep got back to us and said that you are missing Payment method proof, because you deposited with Credit Card and uploaded a Skrill. 

Please do that, and we are sure that you will be verified as soon as possible.

Hope this will help.

Hello,

I deposited by Skrill Virtual Prepaid MasterCard. So I sent screenshot of this virtual card from my skrill account. I also sent a screenshot which shows the details of payment from that card to greenspin and screenshot of my account personal details.

Thanks

Please let us know when it's finished Jayro2180. 

Hope that you will be verified as soon as possible. 

Hi,

I hope so, but I sent them these documents even before you replied to me with the yesterday statement from Casino Rep where they said that I wasn't sent the Payment method proof. So they have these documents and they claim that these documents its for Skrill not for Credit Card payment. I don't know what else documents they want.  Its Skrill virtual card so its obvious that the proof of payment will be a screenshot of this card, payment details and account details from Skrill.

I made a withdrawal request to this card today morning and it was rejected again.

of course what they want?

Hello Jayro2180,

We will reach out to them again to ask for more detailed clarification. We will get back to you as soon as possible. Keep you posted.

Hello Jayro2180, 

Any updates on your verification and have you received your funds yet? 

Hi,

my latest attempt to withdraw money was 7th. February as I state in latest post, and it was rejected. No I haven't any respond from them.

Hi Jayro2180, 

Thanks for the update. We have contacted Casino Rep and awaiting their feedback on this. Keep you posted. 

Hello Jayro2180, 

We are still waiting for a response from the casino rep. Please keep an eye on this thread.

Hi Jayro2180, 

We have sent them a reminder email regarding your issue. Once we get a response we will get back to you immediately.

Hello there everyone, i'm Anthony representing Greenspin.bet

I checked with the compliance team and they updated me that you are missing just one document to get your account verified and that is Proof of payment ( Credit card in your case), please upload the document in both sides, leave visible 6 first digits and 4 last, cover the rest with a piece of letter, and also hide the 3 digit (CVV) with a piece of letter also.

Best Regards
Anthony Ron

Hi Jayro2180, 

Please follow the instruction that Casino Rep provided you with and we are sure that you will be fully verified after that. Let us know when it's finished.

Hi,

thank you for information. I understand that, but the card is not a physical card, it is a virtual card so it's impossible to take a photo of that card from both sides. The card is attached to my Skrill account. I already sent the screenshot of that card and screenshot of payment details. If that isn't a sufficient document to verify the payment is there any other option how to verify that payment?

Thank you for help.

Jaroslav

Yes, we will allow the withdrawal to go on Skrill, please make sure to use Skrill only for transactions in the future.

Regards, Greenspin

Thank you,

but i don't have available option to Skrill withdrawal in cashier. Skrill is listed there, but when I try to withdraw, there is a message "You can only withdraw using payment systems you made deposits with". So I have there only option to withdraw to card, crypto (bitcoin, litecoin, dogecoin...) and a few others options. 

Can you go to Greenspin.bet, log in with your account and go to chat support they will help and guide you through.