GoWild Casino | WildJackpots | AstralBet

Hi Everybody,

My name is Diana and I`m GoWild Casino and WildJackpots representative.
Please feel free to contact me anytime, if you have any questions or issues and I`ll be more than glad to assist you with everything in the shortest time.
I remain at your disposal on email: [email protected] or you can also send me PM.
Wish you- good luck at the casino!

Update 16th Nov 2016: AstralBet added to the casino group.

Welcome Diana.  Glad you are here.

blue

Welcome Diana! Glad to have you on board as a casino rep!

I wrote a nice story about my big win from gowild this week, the only problem is my winnings dont seem to be forthcoming.
Having cashed out here before it has always been 48 hours and it was processed however over 4 days later i still havent received my money. I have emailed finance and i get the same standard reply it is being processed as soon as possible.
I sent a message the the rep above and got no reply. 4 days might not seem a lot but when your used to getting ur winnings from the same casino in 2 days it starts to get very worrying, i even cashed out already this week on a smaller win with no problems.
If there is a problem why cant they email me and tell me instead of leaving me in limbo, they claim to have one of the fastest cashouts around and i used to think so til this week 

Have you ever been asked to provide your documents as I note that documentation is required when withdrawals exceed  a total of 2330 (lifetime withdrawals).  Just wondering if that might be the problem. 

I have already given my documents last week when I made the other withdrawal and they were accepted by the finance team, they haven't even responded to my email I'm really starting to feel very frustrated

hiya xbornluckyx,

please PM me your gowild user name and I will contact them regarding your cashout.

cheers
Zuga

Finally got my money thanks all for your help 

Yes they just confirmed that too.

Enjoy your winnings !

Zuga

I have complaint against new  casino WildJackpots Casino.

So yesterday i sign up here ,which i got personal email from WildJackpots Afilattie site with a banner ,if i sign up i will get  12 euros free chip,I will provide the banner and the email i got .

I did opened my account and right away talk to chat ,which she refused to give me the  12 euro free chip and instead of that offered me deposit bonus first and then after she talked to her manager she offered me  20 free spins on Jurassic slot ,which i refused,when i asked why i cant get that bonus the chat told me there is NOTHING FREE AVAILABLE????

What does it means and also told me that depends of the account so they will give the bonus or not How can depend on account ?? should i have some special account ,its brand new account !

When i asked to talk to their manager i was told that she was not available for chat talks or not in the mood,still dont understand.At the end i asked for transcript of the chat ,which was not send to my email address.The question is why you are offering something ,that you are not giving ,to  players,so practically you are lying to your customers ,you offer something but you dont honor it >:(

Was this personal email from the casino or from another website like LCB?

Also please PM me your username.

This is the reply we got from the Rep :

"

"

Hi All,


My name is Loredana and I am the new representative for GoWild Casino and WildJackpots.

For any issues or questions, please do not hesitate to contact me via e-mail on loredanad[at]gowildgaming.com or send me a PM.

Wish you a lovely day and the best of luck 

Loredana

Hello everyone!

My name is Gia and I will now be the player support representative for GoWild Casino and Wild Jackpots Casino.

I wanted to take this chance to introduce myself and say hi to all the LCB members! 

In case any of you have questions or concerns regarding your casino accounts, please do not hesitate to send me a private message or send me an email to gia[at]gowildgaming.com. I would be more than happy to assist you.

Have an amazing day and good luck!

Regards,
Gia

Welcome to LCB forum Gia! 

Watch out everyone, wild jackpots runs a bonus shop on their casino where they promise 100% bonus and such in exchange of purchasing it with your cash balance. In their shop they offer 100% for 15$ which is a complete fraud they simply take 15$ of your balance, give you a 100% bonus equivalent (15$ of bonus funds) so yeah, you turn cash balance 15$ into  15$ bonus funds that must be wagered.It's complete fraud as you don't have 100% bonus, your cash balance disappear.. so they give you 15$ 100% bonus.. that leaves you with 15$. On top they have a "improved" offer where if you spend 20$ you get 100% too but 30 free spins on top! So i purchased it thinking it's not just 30 spins since they also have 15$ for just 100%. Well no! They gave me 20$ bonus funds and 30 spins on 10 cents all turning bonus funds. With a usual complete useless suppor telling me i didnt select a bonus on my deposit... are they are all retarded or the casinos hire retarded people?

I have enough of these frauds... These days you ain't lucky if you win, you lucky if you are just not cheated right up from the start lol then you try to win hehe.

I have won 1.40$ from the spins and have a 21.40$ balance that is completly bonus funds from a 20$ deposit where i was promised 100% bonus and the 30 spins. I didn't play nothing after contacting hopeless on purpose chat.

These cheat need to take down their bonus shop asap and should be sued for all the people that got caught in that fraudulent trap. Nowhere in the world any people that exist on this planet would change 1$ cash for 1 bonus fund with wager... this entire bs is a fraudulent scheme.

I want to specify that the shop promise a 100% bonus and 30 free spin for 20$. What they don't say is that it's not 100% more... they just turn your 20$ into 20$ bonus funds and remove your cash balance which let you with 20$ bonus funds only for a price of 20$ raw. So a person that purchase 15$ 100% offer will receive 15$ bonus funds but the cash balance will dissapear so it's not a bonus it's a fraudulent scheme that promise you 100% more but just add wager to your cash balance and nothing else.

I had previously got caught by their lies with their shop promising 200% for 10$ which was in fact 100% (10$ turned into 20$ bonus) so when i saw 100% i thought they just fixed their shop, i never expected them to just have gone full fraud intensive like they did. Wow... really tho.. a casino had to go that deep lol.

Hello fredos386,

Please note that WildJackpots is placed on our warning list due to predatory and player unfriendly terms and conditions. You can read the full report HERE.

I tried to reach out  to the last representive Gia and received an E-Mail back that the user is unknown. So this casino seems not to want to be contacted from lcb members anymore.

I hardly can recommend not to take part in the survey which is promoted in the todays e-mail. They don't give you freespins like they worte in the mail if you fill out the survey. They just add it to your next deposit and that's it. Perfect way to create some trust from customers, isn't it? If I could I would get my data back as they can use them now for free and I should pay something for them for freespins I need to wager?  NO WAY!!! 

Why did you close my account?

My account email adddress is [email protected]

Hello blume20,

Which casino has closed your account? GoWild, Wild Jackpots or Astral Bet?

wildjackpots

Hello blume20,

Ok, thanks. We're going to send them an email, however please note that this group of casinos is on our Warning list due to predatory and player unfriendly terms and conditions. You can find the full report HERE.

Hi blume20,

We heard back from the casino regarding your case. Namely, they advised us that your account was closed due to some breach of casino T&C. They also advised us that you were informed by email about the closure of your account. 

However, we'll ask them to provide us with the specific reasons and the exact T&C you broke. 

Hi blume20,

The casino provided us with the T&C based on which their department took the decision to close your account:

"6.1. By using our Services you declare that the source of funds used by you for gambling on the Sites is not illegal and that you will not use the Services in any way as a money transfer system. You will not use the Services for any unlawful or fraudulent activity or prohibited transaction (including money laundering) under the laws of any jurisdiction that applies to you. If we have a reasonable suspicion that you may be engaging in or have engaged in fraudulent, unlawful or improper activity, including, without limitation, money laundering activities, or conduct otherwise in violation of the Terms of Service, your access to the Services may be terminated immediately and/or blocked. If your Player Account is terminated or blocked in such circumstances, we are under no obligation to refund to you any funds that may be in your Player Account. In addition to terminating your access to the Services and/or blocking your Player Account, we reserve the right to prevent you from accessing any of our other websites or servers, or accessing any other services offered by us.

6.2. Without derogation from the generality of the foregoing, the following activities are not allowed and constitute a material breach of these Terms of Service: i) colluding with third parties; ii) using unfair advantage or influence (commonly known as cheating), including the exploitation of a fault, loophole or error in our software, the use of automated players (sometimes known as 'bots'); iii) undertaking fraudulent activities to your advantage, including the use of a stolen, cloned or otherwise unauthorized credit or debit card, as a source of funds, or taking part in any criminal activities including money laundering and any offence with criminal repercussions iv) using a VPN or masking IP address.

6.3. We will take all reasonable steps to: i) prevent such fraudulent activities; ii) detect them and the relevant players; and iii) deal with the relevant players appropriately. We will not be liable for any loss or damage which you or any other player may incur as a result of collusive, fraudulent or otherwise illegal activity, or cheating, and any action we take in respect of the same will be at our sole discretion."