Goodman Casino Support and Complaints Thread

Welcome to the Goodman Casino: perfectly designed both gaming and product. World’s top providers, achievements and promos to suit any player’s request. We've got over 5,000 games from the top game providers.

Experience some of the highest quality gaming alongside customer support round the clock. Goodman Casino is owned and operated by Dama N.V., a company registered and established under the laws of Curaçao.

Welcome to the LCB forum Goodman Casino Representative! Thank you for being available to assist our members! 

Welcome to LCB! We're glad to have you here! 

Hi Goodman Casino Representative! Welcome to LCB forum 

Welcome to LCB Glad you're here with us to help the members

Welcome to our community Goodman Casino Representative! 

Welcome to LCB, Goodman Casino!

Welcome to our forum Goodman Casino Representative 

Hi Goodman Casino Representative! We're glad to have you here! 

Welcome on board! 

Hi Goodman, Welcome to LCB :)

Welcome to LCB! 

Hi there, 

I made a deposit via EcoPayz on July 18th - the transaction is still showing as pending and my money has not been added to the casino for almost two weeks.  Ecopayz has contacted DAMA on multiple occasions advising them that this issue is on their end and the funds left my account and will not be returned. 

Although both live chat and e-mail support are courteous and speedy - at this point I keep getting the same answer.  

That the issue is with the relevent department.  I'm hopeful that the casino rep can help speed up this process.

Thank you!

Hi helafast,

Please private message me your casino username. We'll notify the casino rep. 

Hi helafast,

Thank you for providing us with your account details. The Casino Representative has been notified. Please keep an eye on this thread for updates.

Thanks Sydney, hopefully this will be sorted soon.

Hi. I am fully verified in goodmancasino.com and made withdrawal on the 01.08.21 its been pending since. I have emailed them multiple times and they keep repeating same answers be patient and wait. I have more balance to withdraw so i would like to speed it up somehow. 

Dear helafast,

We are really sorry, the situation is extraordinary, but we work regarding this case 24/7 and hope it will be resolved soon. We will back with the answer from the payment provider.

Thank you for understanding!

Kindest regards,

Goodman Casino Team

Dear Cukurs200,

Could you, please, provide us with your email address that you use in our casino?

Thank you in advance!

Warmest regards,

Goodman Casino Team

Hello Cukurs200,

Please private message me your casino username and we'll get in touch with the Casino Representative.

I private messaged to Sidney all my details. 

Thanks

Hello Cukurs200,

Could you please try to send me your  username to private message inbox again. I haven't received it.

Thank you.

Just sent again. Let me know if you received it.

Thanks Cukurs200! I've received it. I've sent an email to the Casino Representative. Please keep an eye on this thread for updates.

Hello. Its day 5 and withdrawal still pending. Your terms and conditions states bank transfers take up to 3 days. I have been told multiple times that my withdrawal is being processed by the financial team. I would like to withdraw all my winnings asap.

Hello Cukurs200,

Thanks for the update! We'll send a reminder email to the Casino Representative.

Hello Cukurs200,

The Casino Representative says that their team is working on this and trying to solve the issue ASAP.

Hope you will receive your payment soon.

Little update. First withdrawal has been approved. Hopefully the rest will be approved on daily basis too and i wont have to wait 5 days for each withdrawal:) 

Hello Cukurs200,

Thanks for letting us know! Please keep us updated.

This Casino is a joke. I made 5 deposits there, Everything felt just fine while I was playing (except I haven't won anything there yet) until my last deposit, I was offered with 150 FS from their Saturday Brawl Spins promotions. I made the qualified deposit and got the Free spins package in my account. But somehow, the bonus was not playable anyhow. I contact the live support and they asked me for screen shots and told me to wait, they needed to pass the case to tech team to fix. I waited 3 days and when I contacted them again, they asked me for same docs I provided already 3 days ago. Well, I sent them the pics again without any complain nor negative attitues at all. But I was told to wait patiently and I would not be disappointed. It's 21 days already, I never got any updates nor any free spins in my account at all. How silly is that? 

Dear uraforever,

We would like to apologize for your recent experience. Could you, please, provide us with your email address that you use in our casino?

Thank you in advance!

Best regards,

Goodman Casino Team

I know, you guys always talk very nicely. Yes, most people will buy that but without any result at all. 

My E-mail:

[email protected]

Dear uraforever,

We would like to share with you great news. The issue with your bonus was successfully fixed.
Your free spins have been reissued to your account and waiting for you.
Also, please take into account, you should contact us tomorrow to get your next 50 free spins.

Have a good one, uraforever :)

Best regards,
Goodman Casino Team

Hi,

    Yes, I received your E-mail, and will take a look right-the-way.

I've been waiting 3 weeks for the free spins, I am glad I finally started to get them, but why can't I receive them together? You can provide them in 3 packages with different expire dates.  Well, shouldn't complain too much I guess... Thanks so much to LCB.org that made this happened. :)

Dear uraforever,

Unfortunately, there are bonus specifics which do not allow to issue all free spins together.
So, we are waiting for you tomorrow ;)

In case of any additional questions feel free to contact our support team - we work 24/7 and will be more than happy to help you.

Best regards,
Goodman Casino Team

A very bad Casino!

Has deposit via Sofort and want to withdraw over them...

I dont have these Option only Banktransfer min 500€ (has 230€ in my Acc)

Then i try via Crypto it was cancel and they say i must make an Wallet Mifinity!

Mifinity is the worst E wallet on the Market!Read this

https://de.trustpilot.com/review/mifinity.com

I had try to reach anyone in the last 2 Days and what a Wonder no reply at all

So i had in the next Time Money in a Bullshit Wallet and can wait until next Year for the veri!

When the Withdraw was done i will delete my Acc this was the badest Experience i had ever in an Casino

Username CaNna09

Hello Fabi84,

Thanks for providing us with your casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

Dear Fabi84,

We appreciate your taking time to share feedback!
We keep an eye on each and every cashout request and go all out to prevent delays in payments processing. However, the withdrawal process may be affected by numerous factors.

First of all, a Sofort payment option does not support withdrawal feature, therefore, you were advised to choose an alternative one. Besides, according to our Withdrawal Policy (paragraph 12 of T&C), the Company reserves the right to check player’s identity prior to processing payouts and to hold withdrawals for the time needed to check the player’s identity.

Having checked the information in your account attentively, we can surely state that your first withdrawal via Mifinity has been already approved from the side of the casino successfully! You may check the status of your transaction in your casino account, namely the tab "Wallet">"Transactions History."

You are to note that date of receipt of money on the Gambler's accounts outside of the Casino depends exclusively on banks and payment systems, to accounts of which the funds are withdrawn.

So, after the withdrawal is approved from our side, the speed of the payment only depends on which of the payment methods you selected.

In case of any information or help on the matter of your withdrawal or account still required, feel free to contact our support team via live chat or e-mail [email protected] at any time.

Best regards,
Goodman casino team

Hello Kryeziu Viktor,

We've sent an email to the Casino Representative and asked him to look into this. Keep you updated.

You're very welcome, Kryeziu Viktor. Wishing you a nice day, too!

Dear Kryeziu Viktor,

We would like to inform you that the withdrawal for the amount of 4000 EUR has been successfully approved at April 04, 2022 14:51 UTC.

We wish you a pleasant game and winnings in our casino! May good luck and fortune always be on your side!

Have a good one, Kryeziu Viktor:)

Best regards,
Goodman Casino Team

I just tried to withdraw 750 from goodman and they are asking for a document from payment provider, i have sent the document in and they are saying its no good because my name is not visible, but my email, date time,and amount clearly are, its an etrasfer from payper inc, and payper inc does not display the name because they dont have my name, i have screens of documents i have sent in but dont want to post publicly. Please help

Hello Pritch66,

First of all, welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks.

Hello Pritch66,

Can you please send us your casino username/id via private message?

Hello Pritch66,

We will close this complaint due to the inactivity of the submitter.