Golden Lady Casino Support and Complaints Thread

WOW, request on 07/07, paid by August 2. Wow

been waiting over 6 months.

waiting on player to confirm deposit so I can really be p!$$3d 077

Hello Mayfieldjr6,

We understand your frustration, 6 months is indeed too long. The Casino Representative updated us that your case is forwarded to their finance team. Please keep an eye on this thread for any updates.  

Hello Mayfieldjr6,

The Casino Representative just notified us that your winnings have been paid out. Please confirm that you've received your funds.

I can confirm that Golden Lady site has updated to APPROVED, but I have not received a deposit into my bitcoin account as of now.

I received the $784 payout from them today.  Still have $1000 left but I guess it's a start . Both of these were from March.  So I guess I still have to wait for the $1000 to be paid. 

Hello Mayfieldjr6 & Frogurt9120,

Thank you for letting us know, hopefully you'll get your remaining winnings soon. Please keep us updated.

That's awesome!!

I am getting an error message 

I see where it was attempted, but not in my funds. Called Coinbase, chatted with Golden Lady, they said they informed the finance department.

so is my deposit in cyber crypto space limbo? 

I have had many payme tsdeon casinos come in as a double spend attempt error .  It just comes down to the way the process it.  I stopped checking unless it was like a day or two after it was supposedly sent because it always wnda up going through with a secondary transaction hash.  Not sure the reason for this but if you're seeing that now wait 6 hpurs before you panic.  You should get an email from Coinbase saying your funds are available by then.

It has been almost 24 hours, transaction time was 2:46pm. Called Coinbase and chat with GLC. And no change yet.

I was thinking that I was crypto jacked.

Still not in my account, 28 hours still went through blockchain 

Hello Mayfieldjr6,

We'll double-check the case on your behalf with the Casino. Please keep an eye on this thread for any updates. 

I reached out to a bitcoin.com representative, they said to get the hash for the transaction. The hash I can see is invalid. 

Hello Mayfieldjr6,

The Casino Representative is referred to your latest post on our Forum, we'll update you as soon as they respond to us.

At my wallet  ive received nothing till now...

I have to ask them what address they should have sent to.

Hello Killerspiel3,

We'll contact the Casino as well on your behalf and inquire about your payout. Please keep an eye on this thread for any news. 

Hello Mayfieldjr6 & Frogurt9120

We'll ask for the status of your payouts as well. 

Hello Mayfieldjr6 & Killerspiel3,

Please check your PM inbox, We've sent the latest screenshots and information that we received regarding your cases. It's sent to your inboxes due to privacy reasons, please take a look and confirm if the data we received is correct and if there is anything else that we can do to help you.

Hello Frogurt9120,

The Casino representative updated us regarding your pending payout as well and told us that it will be processed this week so please let us know if you received the payment by the end of the week and if you would need any further assistance from us.

I received $784 last week and my final $1000 today.  I've officially been completely paid out by Golden Lady now.  Took nearly 5 months but ultimately did get it all.  Thank you to all the mods here and I hope Mayfield receives their full payment soon. 

Hello Frogurt9120,

We're glad to hear that you've finally received your winnings. Thank you for updating us

Hello Killerspiel3,

Thank you for contacting us via private message, please provide the screenshots of your wallet (via PM) that you've sent to the Casino for your payout and we will check with the Casino if that wallet is used for your payout since they claim that they have paid you out but you still haven't received the funds.

Hello Mayfieldjr6,

We haven't heard back from you in a private message, could you please update us if you received your winnings and if you need any further assistance from us? 

Hello Killerspiel3,

Thank you for sending your wallet details via PM. We'll pass all the screenshots to the casino representative and update you on this thread as soon as he responds. 

Congratulations 🥳🥳🎉🎉💵💵🤑🤑🎰🎰

Hello Mayfieldjr6,

Thank you for confirming via PM that you've received your winnings 

Hello Killerspiel3,

We'll contact the casino regarding your case today and we will update you with any news on this thread. 

Finally I have been paid out. Of Course the greatest work from tough_nut.

I want to thanks a lot to Tough_Nut for the very nice Support!

Great, glad you didn't have to wait for months! Maybe golden Lady finally got their.,., together!

Hello Killerspiel3,

Thank you for updating us, we're glad to hear that you received your winnings. Enjoy!

My user name at the Golden Lady Casino is Erikv74.

I redeemed a no deposit casino bonus and ended up being able to meet the wagering requirements and still be able to request a withdrawal. I requested the withdrawal of $115 and contacted customer service via live chat right away to get clear instructions on the next steps. The verification form instructions were not at all in line with what the customer service person told me I needed to do so I made sure I went above and beyond. I provided them with everything and sent it to both the email address on the form and the one given to me by live chat. I have still never received an email confirming receipt of my verification packet, but customer service assures me that my withdrawal request has been escalated and that it will be paid on various promised deadlines that have come and gone.

Customer service has been very unprofessional telling me that customers who make regular deposits are given priority and that the more money u have the more likely you are to get paid out. I told her I have even made a verification deposit and why would I deposit more if I can't even get paid out what has owed me?

On several occasions I have been told I would be getting paid out asap. I even talked to a manager who assured me that I would be paid out for sure that coming Monday (this was a weekend when we talked) and that was over 2 weeks ago. He told me to contact him Monday at 3pm via chat and I have tried several times and each time I am told he is in a meeting with the Bitcoin partners and now I can't contact him or any other manager. A number of times they have ignored my live chat request completely. When they do answer I am given verbatim the exact same excuses that the previous person I chatted with gave me.

They have clearly violated their own terms and conditions and have told me several times that I will be receiving my payout, but it never comes. The status says "pending" still a month later. I have also confirmed my bitcoin wallet address at least a dozen times and it has not changed.

All I ask of this casino is to deposit the $115 I won into my bitcoin wallet as I have abided by their terms and conditions, so they need to do the same and stop telling me things that are not true.

Thanks for your help

Erik Siebenthal

@erikv74, we notified the representatives about your issue. Keep you updated. 

Thank you so much. I am so pissed and I really have no control over the situation and its infuriating getting flat out lied to and played. I deposited money to get this payout and this site is my only hope for justice. Thank again

The casino rep is looking into your case, as soon as we receive more details we will let you know. 

Patience! LCB will take great care of you and the issue. 
 

@erikv74, we were just informed the payment has been sent. May I please ask you to confirm you received it?

Thank you. 

Must be Ericv74 lucky 🍀 day! 

@erikv74, we are still waiting for your confirmation so that we can consider this case as resolved, or assist further if needed. 

Please provide updates. 

Thank you.

@erikv74, we received the proof of payment from the casino representative and consider this case resolved. 

HI I am attempting to cash out and keep getting an error message that says "Payout cancelled by external system validations" No response from [email protected] Anyone have any ideas?

I changed the amount from the maximum cash out of $40, to $30 and it went into pending status. Not sure why.

Hello Phaedra Lewis,

If you would like us to contact the Casino on your behalf and inquire about what happened, please send us your casino username via private message.

Hello Phaedra Lewis,

We haven't received your username thus far. Please let us know if your issue got resolved or please send your casino username via private message if you may need our further assistance.

Q cashflow7 here play at golden lady its bee around a month and a half I've been depositing and depositing i did my part but when i ask for an update of my withdraw they tell me the same to wait and sorry for the delay can you help me please 

Hello Lookmeetable,

May I ask for your Casino account credentials to send me via private message so that we can reach out to Casino Representative.

Hi Lookmeetable,

We are still waiting for your account username. Please PM us, so that we can inform Casino Representative.

Hi Lookmeetable,

We need your account details to be able to help you. Please PM me.

Lookmeetable must not need your help! You are awesome and appreciated!

Hi Lookmeetable,

We will consider this case as CLOSED due to submitter's inactivity.

Hi Juan, my name is Kevin Ferrier, [email protected], The Golden Lady Casino has owed me 700.00 dollars confirmed! For over 2 months now! I have been treated like crap, lied to and ignored! I just want my payout right now please! I like your casino, I still want to play here, here is my Bitcoin address, please deposit immediately via Bitcoin withdrawal right now, well you have my Bitcoin address anyway! 

<Removed by admin> this is my Bitcoin address Juan, please deposit my 700.00 dollars immediately please, it is verified already! Please just do the right thing! I have been through hell trying to collect! But I never had trouble losing it here! I'm counting on you being a straight shooting honest Big league casino! 

(crypto address removed) 700.00 dollars immediately please Juan! I'm counting on you sir! 

Send your user ID, to the moderators

tough_nut

berks

they are awesome 

edit you post, delete your bitcoin address!