CLOSED: Freespin Casino, CherryGold, Exclusive, Planet Casino

Hello Members,

This is CherryMarie and I will be your casino rep for Freespin Casino, Cherry gold, Planet Casino, Exclusive Casino

It will be a pleasure to assist you with any questions, concerns and suggestions.

Hope you get a great experience in any of the casinos you decide to play in.

Regards,

CherryMarie 

Welcome to the forum CherryMarie and thanks for being here for us all.

blue

Thanks for joining the direct casino support section and for the intro:)

Welcome to the forum Marie.
I do have a question, if you have valid documents on file with Free Spin, do those transfer over to Planet Casino?  I know you guys pay rather quickly with Free Spin, which is what intrigues me on playing with Planet.

Hi,

If your account has been successfully verified in one of the casino you will not be requested to send documents again. The cashier might ask you to send the copy of the new card (in case it was never used before) and to sign an authorization report for security reasons.

Inform the cashier that your account is verified in another casino in the group.

Let me know if you have any other questions or if you need any further information.

CherryMarie

16221567 Authorized 100.00 USD NETeller **** 7/9/2012
12:42:32 PM



Mario also said something like this passed in peace with

I wrote did not respond to mario


Mario: Thank you for using Live Chat. My name is Mario how can I help you?
ashess: payment will be made today, said that
Mario: yes
ashess: have not paid
ashess: I wanted to get information on this topic
Mario: you will be paid today
Mario: and get the money in 3-10 business days counting from today
ashess: i use neteller
Mario: then up to 5 business days from today
ashess: understand what you've been waiting for 5 more days
ashess: Waiting for a week already
Mario: you going to be paid today
Mario: means you have to wait from today
Mario: 5 business days
ashess: Will not my neteller account to pay you
ashess: today
ashess: Will not my neteller account to pay you?
ashess: mario
ashess: Why do not you answer
ashess: If you pay your neteller account today
ashess: the money reaches me today
ashess: Understand what is 5 business days
Mario: yes we will pay today as I said
ashess: you said 5 day wait
ashess: I wait for five days to pay who
ashess: that I did not do a bank transfer
ashess: waiting for 5 days, some tell me mario
ashess: too busy
ashess: Are explanations will do


Why wait five business days.Why wait five business days
English is not good, but I talk to constantly live help
I lived for the first time such a thing

  Hi CherryMarie, I like your name sounds like a new flavor of ice cream. I look forward every month to seeing "Don't you miss the thrill of the Action?" e-mails. Thank you for making my online gambling a fun sport. I usually don't use bonus with my deposits, and apologize for not making many lately. I don't know if this is from the casino or someone else, it looks like yours.
    Maybe its a mistake, or maybe someone is trying to tell me something. I'm not sure. Here it is:    CherryGold casino

Hello Helena,
Your account number: helwin

You made the right move joining Cherry Gold! Now it's time to let the fun begin!

You are still entitled to 0 out of our 10 amazing 100% match bonuses up to $222 each!



Whether you’re into slots, cards or the luck of the dice, we have it all! And with amazing bonuses and promotions on offer, you’re in for a world of action and entertainment!. Visit our promotion page to find out all details and coupon codes.

Should you require any further assistance please do not hesitate to contact us via email, via chat or on our toll free numbers.


The fun awaits you at Cherry Gold!

Kindest regards,

The Cherry Gold Team




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Says I'm entitled to Zero out of Ten of your amazing bonuses. Thats okay cause I don't use match bonuses, just pointing it out. and making sure down the line I won't take it to heart. and others won't feel they've been bad.

I was a deposit player with Cherry Gold casino in the past.  Recently, I played with the $25 no deposit bonus and won $100.  I tried to make a withdraw, but had no luck because the minimum to make a withdraw is $100 plus $30 processing fee.  I submitted documents and everything, but let the money sitting in the account for a bout a week.  Today, I plan to make a $30 deposit to the account so I can make the withdrawal, but I was shocked to find out my account was blocked.  I contacted their live chat and found out that  my account was locked or blocked by the risk team.  I do not know why because I have not done anything wrong.  I feel like Cherry Gold casino purposely doing this so they can avoid paying, this type of practice is for ROUGE casinos.  I've never thought Cherry Gold casino would do this.  I'm eager to find out and please help.
username is riceman

thank you

I've messaged the rep and hopefully she will see the message in her normal email inbox.  Cherrymarie hasn't been on since November 2012.

blue

Whats with all of the match bonuses having a max cashout of 10 times my original deposit?  Then to top it off you guys are requiring a 50 times play thru on top of a max cashout.  I'm just curious if you folks are only going for no bonus players or what?  Just wondering

Wow this hasn' ever happened to me before I haveven't played at Planet Casino for a long time. I finally got enough to make a minimum deposit, down to $6 or so and tried to switch to mobile version because it was too slow in instant  and I couldnt login after several attempts  and no luck I went to live chat Was told I was locked because I was bad risk! What does that mean? Also was told someone would be in on Monday to talk to or look into it.  It's bad enough to see my credits take a nose dive after looking forward to play all day, but to hear this news and to have to wait til Monday just really takes any fun out of whatever fun I thought was gonna have. Can you please find out what is up? I hate waiting to find out what the problem is. I haven't done anything wrong My username is helwin there appreciate anything you can shed light on.
My username is my e-mail not helwin there, but it is helwin at Cherry Gold and I had trouble login in there earlier

The last time the rep was active was back in November of 2012.  So I'm going to guess that they'll probably not see your message.  Hopefully the admins can raise someone from the dead to look at this thread?

I dont think CherryMarie is around anymore but I have forwarded the thread to our contact.

Thanks for trying to help but Planet Casino and family are a real piece of work. Why can other places straighten out IP issues. They won't work with me at all. I can't get my deposit refunded either
They are "dangerous" not me And I'm the one who needs security from them.I can go on but what good would it do. They might realize one day why their empire fell.

To be honest Helwin, I'm surprised a place that started out so great has fallen like it has.

Between the 10 times max cashout of your deposit with a bonus taken.  The once a week payment processing.  I'm not impressed at all with the new structure.

I get it, match bonuses carry a risk to the casino.  There fronting up "free" money for the customer to play with.  So with the "extra free" cash, the patron could either loose because of the wagering requirement eating them alive, win a little, or in the worst case scenario win a lot.  Yet this seems like a lot of hoopla over a measly 25 and 50% match bonus.

To me at that point, the player is still playing mostly with their money.  So really the risk is very little to the  casino, and to have such pitiful max cashout amount on such a horrible bonus anyways.  Seems a bit unreal.

Now if the casino was offering me a 100% match or better.  Then sure their fronting me more money and I could understand the risk.  Then wanting to cap the win.

Yet as a gambler, our natural instinct is to of course go for the big win.  So therefore when it's capped the thrill of the big win is squashed, because you can't cash the whole thing out.

That's my reason why I don't play with them any longer.  I can't stand a place that has such a horrible rule in effect anyways.  Especially for them only fronting such small amounts of cash.

cheetahwind I don't use deposit bonuses It's too hard to win and
/or do the right thing without  over commiting myself to a playthrough that most likely will go not in your favor right at the end. I loved these places at first and now I am amazed they turn out being cheap rotten scoundrels  They should have not let me deposit and this wS after asking support to delete one registered card and then another so I could register and deposit with a different one They had plenty of opportunity to speak up before I got down from $20.01  to $6 something and knowing my dep. never had potential  never got over that and wouldn't even give me my $6 anyway I am thankful that there are wonderful people and places to play and know how to treat you right really hurts when you scrape up enough to make one deposit and lose, but have it happen like this grrrr

I am a depositor (JAYENCIN) at Exclusive Casino and have sent everything requested to verify my account. Yet, they still have not. I have sent thesdocuments 4 times over, and its ridiculous how a customer is treated. Perhaps its because I have a large balance in my account.Someone needs to respond, this is poor service.

Sorry to hear that. Please confirm that JAYENCIN is your casino username and we're going to notify them on your behalf and ask for an explanation. 

Thank you, I appreciate it very much. Yes my username at Exclusive Casino is JAYENCIN. My last deposit was for 250.00, I'm a regular big depositor at club world casinos but thought I would try a different casino, not happy so far.

Thanks again for your assistance 

Your username and the message will be forwarded to the casino. We'll let you know as soon as we hear from them. Hope, it will be resolved soon. 

1. Thanks so much, greatly appreciated.

After several days of trying to get in touch with them, we finally got a reply that your case has been forwarded to the relevant department and we'd be informed about it. We'll keep you posted. Thank you for your patience. 

Just a quick update, jayencin. We heard back from the casino rep and she will address you here shortly. 

Acct: JAYENCIN I have spoken to our CS team regarding your last inquiry and they kindly have made a list of everything that happened on your account, each entry is an email sent previously by either you our team. Communication with you was never interrupted, we replied to all your emails in a timely manner and the last one was from 17th March, as out team was trying to explain you that there was still one pending document from you. As part of our cash out requirements and for security reasons you should send a legible copy of our credit card authorization form. Unfortunately yours came our blurry as the the picture you sent is not legible. Brief detail of previous communication: email from client - March 10th - you provided some of the document requested email from us - March 13th - we requested documents that were still missing (i.e. Copy of the back of the ID, The credit card authorisation form, Copy of the credit card used to make the deposits (front and back)) email from client - March 13th - you provided more documents email from us - March 15th - We confirmed that almost all your documents were approved and the only thing missing was the credit card authorization form as the one you sent is blurry and we cannot read the information on it email from client - March 15th - ATTACHED SIGNED CREDIT CARD AUTHORIZATION FARM.PLEASE UPDATE ACCOUNT email from us - March 17th - We made a reminder informing once again That the authorization form needs be completed by hand so you can sign it like the first copy you sent to us, the first copy was not accepted because it was blurry. As you can see we are just waiting for one legible document before we can process any payment. Once you do that and doc is approved payment will be processed Hope this clarifies the situation

As of 1 Jan 2017 a rep is no longer available for this group of brands.

Why not? ... They are gonna stop existing? Or is there something else?

The casinos have been sold to other operations. Free spins and Cherry Gold now form part of the same group as BoVegas and Golden Lion and have been added to this support thread and we are uncertain about the new ownership for Planet casino.

Mmm ... Doesnt sound to good I think ...

People should be aware of possible problems out there ...

Thanks for the update !!!