FortuneJack Casino Support and Complaints Thread

Seriously?
1. match by IP address - Fortunejack, please tell me, my account had one permanent IP address throughout the entire use of my account??? I’m sure that you can’t know that I have a VPN service running on my computer because of the constantly different IP addresses, but for some reason you paid attention to one that someone else had previously used! How convenient!
2. As a deposit, I sent money that was stored in my wallets of the cryptocurrency exchange, I didn’t tell you this, but you found out this yourself. What claims can be made against me? Millions of users store their cryptocurrency on a crypto exchange! This cannot even be called a coincidence, especially since you point to the same nationality, which is typical that people from the same region tend to do the same things!
3. I have only two bets on my account! What idiot wouldn't use the welcome bonus? 100% of players use it, how can this even be called a coincidence?

Fortunejack, everything you wrote cannot be a reason to cancel your winnings!!!
You requested my documents!
I ask you to check the documents on another second account! This is direct evidence for confiscation of money!

What you write is simply theft!
You allowed me to place bets, you allowed me to make as many as two deposits! I lost my entire first deposit! And I could continue to lose everything! But I was lucky, I was able to win and as soon as I tried to withdraw money, suddenly you discovered something! THIS IS AN ABUSE OF THE FACT THAT MY MONEY IS IN YOUR WALLET!

I ask the moderators on the forum to assess the current situation more objectively, and not just trust such subjective assessments!
  You can't close my dispute so quickly!

My complaint is not resolved!
The casino uses double standards to assess the situation in its favor! on the one hand, they allow you to make a deposit as many times as you like and lose money, on the other hand, they find convenient subjective matches when the client asks to withdraw money!

Try right now in the support chat and ask a question - “can I get my identity verified right now? I don’t want to risk my winnings later” and they will answer you that “there is no such possibility, such a check is carried out only if Fortunejack wants it”! This is where the deception begins!

Ask fortunejack which of the "matches" you wrote that you couldn't check before??? before requesting a withdrawal???
the answer is none! They could check each of the described “matches” even before my second deposit! But they allowed me to continue betting! This is a CASINO SCAM!

I demand payment of my winnings of 1200 USDT, since you allowed me to play and accepted as many as 2 deposits, which means you must pay for the bets made! And then you can close my account as you wish.

Hello Asisasin,

We have informed the casino representative about your latest forum posts. However, as their decision is final, we regret to inform you that we cannot offer further assistance in this matter.

Let me explain to you why we have gathered here.
Your forum and you moderators were called as an independent judge for this situation.
You must take responsibility and make a decision regarding our dispute! This is not just a conversation about what the casino did. Right now the casino has allowed itself the most flagrant violation - CONFISCATION OF MONEY FROM THE CLIENT'S ACCOUNT!!!
Such a violation can put an end to the future of the casino forever!

You listened to the arguments that the casino makes, and you also listened to the arguments that I made. Next, you must decide whether you have any other questions for us!?
For example - “casino, tell us whether documents were checked on each account? And what was the result?”
If you have no more questions, then you draw a conclusion on the current dispute - “THE CASINO IS COMMITTING A GROSS VIOLATION - CONFISCATION OF CLIENT FUNDS, WITHOUT OBJECTIVE REASONS FOR IT” or you agree with the casino (but in this case I would not advise you to do this because the reputation of your site also develops over the years)
Next, on your forum you greatly lower the rating of the casino and leave a link to this dispute, where the casino confiscated the money for no objective reason!

This is how public complaint proceedings work!
I really hope you agree with me!

To close my complaint, I ask you to pay me my fair winnings of 1200 USDT!!! My screenshots show how my bet won!

Hello Asisasin,

We're not judges but mediators in disputes between casinos and players. We do our best to ensure that the player receives feedback on their issue or concern and to be able to get in touch with the casino representative.

In your case, the casino's decision is final, so we cannot offer further assistance. 

Hello namtab_26,

Please be informed that we've sent a reminder to the casino representative. As soon as we receive a response, we'll update you on this thread.

Hello namtab_26,

We received a response from the casino rep stating that they cannot reopen your old account. However, they will make an exception from their policies for your case and allow you to create a new account. We'll mark your complaint as resolved.