Fastpay Casino, InstantPay Casino, Casino4u, Cobber Casino Support and Complaints Thread

That’s fine but my Issue is THEM NOT CLOSING MY ACCOUNT AT THE TIME OF BREACH HOW COME THEY KEPT STEALING MY MONEY FOR 3 Months After the initial BREACH WHICH WAS ON THE 31/1/2020 THATs An INSULT THAT YOU ALSO are turning a blind eye this forum must be on the CAsIno’S payroll ,,CLOSE THE account down on or a few days after the breach not 3 MONTHS Later And keep taking 1000’s of my dollars this is my problem they have STOLEN MY MONEY IF THE ACCOUNT WAS INValiD FROM 31/1/2020 ???? 

Not stopping until I get my deposits back from 31/1/2020 until 28/4/2020 because my money was dead money going in to that casino Account I want it back 

You would be as pissed off as I am if you were being robbed for 3 months on the sly THIEVES THATS All they are

NOBODY Will address this u all keep turning a blind eye to it ,,

Please acknowledge that they robbed me by keeping allowing me to deposit for 3 months after that IP breach ???????????????????????????

Hello it’s so simple I breached unknowingly due to the fact the girl I was sleeping with was using my phone but this is a different issue I’m trying you to look up CLOSE THE ACCOUNT STRAIGHT AWAY NOT 3 MONTHS Later KEEP LETTING ME DEPOSIT INTO A DEAD HOLE 

Refund of my stolen money is all  I am asking for not my wi

We've asked the casino to refund your money but their policy says that they do not refund players' deposits since this money is spent. We did try our best but their decision is final. However, you breached their t&c registering twice from the same IP address and the same device, please note that this is a serious breach. The casino noticed that upon reviewing your account when you wanted to withdraw. This is casino's final decision, there's nothing we can do regarding your case. As we already advised you, you can file a complaint to their licensor and see what they are going to say. 

Ok thanks Mel 

Hi I received email which has caused me distress, can you please review it??

Is there a actual fastpay employe present here ?

because , umm theres still this kinda unsolved issue i have with u people at fastpay...

Well , i'll just go ahead :

Sooooo isnt it a little bit ultra petty 2 completly close my level 400+ VIP Account for no other reason but me refusing to write articles for the actual managers CASINO BLOG after a short conversation with him on telegram. (...VLAD , that guy was named vlad)

After he been baiting me with ''freespins'' (what was basically all i was trying to get...fuq your blog vlad u crazy lol) , i left the conversation at one point (not without making screenshots of the entire telegram chat tho ^^) and told the chat support on the fastpay website that Vlad/the manager told me i'll receive freespins etc blawblaw..

Well , to validate that , i uploaded one screenshot where he's talking about those freespins as well as offering me a Job writing for his blog(...i guess , the casino wasnt supposed 2 know about that part lol). After 2min , he joined the chat all of a sudden & told me since he's the manager and the terms and conditions allow him 2 do so , he will close down my account now.

That whole stuff happend about 6 months ago btw.

3-4 weeks ago i contacted the manager on his telegram account , asking him if all this ''stuff'' was/is really necesarry etc....

Read , no reply.

Aight , funny funny and whatever..

It wont/cant get more shady and unlegit than this.

Worst casino experience ever , no contest possible.

Dear BULLNMRDR1312, sure we are here, same as telegram, skype and live chat. According to terms and conditions (3.6), we can close any account with the full payment of the balance to a player. This statement is like refuse in service to the exact client. Not sure why you didn't get a reply in the telegram. Such actions are final and cannot be reversed. Your account had the VIP lvl6, so I do not see any issue here. Choose any other casino and try to get (as you said) "promotions and rewards that are not existing" there. 

Hello, Chrisking2535. 3.2. means that you have duplicate via one device and 14.4 means that you have got welcome bonuses from both of these accounts. Please pm me your email in Fastpay casino to double-check it. Thank you.

I said that I'm quite 'skilled' when it comes to demanding/getting promised promotional offers like freespins etc , that's how this was meant. was That was also refering to the conversation I had with the manager after reading a part of his "blog" which includes Tips and tricks and so on(...buuut you probably know that already since that petty reply really sounds quite familiar).

All that aside, looking at WHY you folks/The so called Manager closed my Account , that childish reply plus the fact that these kind of practices seem to be pretty common at fastpay...

Anyway , guess thats the perfect point 2 just leave this conversation posted here 4 everyone to see and hopefully think twice before spending a single penny at this ol' shady casino ^^ :) 

Thank you for your feedback.

Hi I seen you have a similar situations on here so I'm asking for help my > partner an I both made accounts on fastpay using our home WiFi we have both > played an deposited an won well I won 14.5k an tried to withdraw an now > they have disabled my account

If you used the same wifi connection then there were two accounts on one IP address which is a breach of casino T&C. However, we notified the casino rep. Could you please private message me your casino username? 

Hello, I will answer the same as I answered on other websites:

One account is per one physical address and one IP. As I see, both accounts have triggered welcome pack and stating the same physical address. Here is nothing we can help with.

This isn't fair how can you take all my deposits no problem then when I win you close my account yet my partners account still works just fine why hasn't hers been closed because she hasn't one any money if I did the wrong thing the I would like all the deposits back that you accepted after I breached your rules

This isn't fair how can you take all my deposits no problem then when I win you close my account yet my partners account still works just fine why hasn't hers been closed because she hasn't one any money if I did the wrong thing the I would like all the deposits back that you accepted after I breached your rules

In this case, there will be no refunding. Please do not open new accounts in Fastpay casino. All of them will be closed with the confiscation of any active balance.

Yea of course your stealing my money ok to take my money but not ok to pay me when. I win the fact you told me about my partners account being the problem but you only closing mine just proves that it's rubbish an use just don't want to pay happy to take my money but because I use my home wifi you won't pay me when I win why did you take my money then if use aren't willing to pay me what you owe me I will make sure everyone know what use did how you stole from me 

Hi Jcsmith882185,

You breached casino T&C and there is nothing we could do to help you. It is also your responsibility to read T&C carefully before you make a deposit at any casino:

The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the gambling age specified by the jurisdiction of player’s residence. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling. Only one account in Fastpay casino can be opened per one person, one IP address, one physical address, one device, one payment wallet or bank card owner. The violation of this rule will lead to the blocking of the account and confiscation of active balance.

Please be careful next time. This article is very helpful to understand that reading T&C is very important. 

Yes I have read your rules but I didn't make a duplicate account my missis made her account an I made mine the accounts are on to different devices

So I did not create multiple accounts I never even signed into my account on my partners device all I did was made a fast pay account deposited my money an played the  for at least 3 months or more with out a problem my phone is set so when I'm at home it automatically connects to my home internet provider an because of this you are saying I have duplicate accounts clearly you can see my imei number an hers or that it's to different devices 

I have been playing at Fastpay-casino for a long time. And now in Instantpay. No problem happened. I am very pleased especially with the speed of payments.

the bethard group? i played in most of your casinos but please dont reject the winning bets wich happens alot and complaining about it will get you a bann like they did with me ,besides the Netherlands is restricted why you offer your games .one plus the payments are oke .

Hi damasq1963,

Could you please be more specific and tell us what the issue was? I'm not sure I understand your post. 

if you winning to much they begin to reject your winning bets on roulette and claim that the internet is the cause .my internet is fine i dont see losing or small bets get rejected only the big ones .i complaint many times to casinos and provider but no result.as  i get pretty frustrate and getting harsh and calling them names they profile you as problem gambler and bann you.it is not fair i would not do this if everything was as it should be.i can handle gambling doing it for 40 years now.

I see. Thanks for explaining. Can you please provide me with your casino username? We can get in touch with them and hear their opinion. 

sardapoor1963.since i mainly deposit with trustly were you dont need an username .pretty sure they can track me with the email adress previously provided for emoijno casino complain.

thanks for your effort!

Here you can send me your email address. 

Hello, you should understand that the casino is not accepting and rejecting your bets. If you play live games by Evolution, you should redirect your complaint to them. Opening any live game - you are opening Evolution's server and from this moment all action is between your device and their server. We cannot influence accepting or rejecting any bets in any games. We are responsible for money withdrawals, bonuses, verification etc.

really?sorry you have to come with something better than this.first of all in your terms you claim that your games are auditted and fair and safe but few lines further you state if an error occurs in the games we are not responsible and we will not refund the winnings.!does this not smell lke fraud .i have experienced rejected bets for 11 years i missed more then 12000€ winnings .it happens always with bigger bets and never with small bets or if i am losing .proof,screenshots and gamelogs presenting you and the provider give the play a run around untill he gives up.it is a shame corrupt mga let you both get away with it .but as soon a player makes one mistake  with a bonus or opening a multi acount you are there to void and confiscate players winnings.criminal behavior.besides Evolution crap have no license they operate under your license so you are responsible and nit them.and why you block my acounts if i am telling them that they are scammers ?does this not mean you work along together to minimize players wins.we have a saying if the one you work and walk with is a criminal makes you a criminal too.

sorry for my english.have a nice day.

From my experience, not only winning bets can be cancelled. Players remember the situation if the winning bet was cancelled and forget very fast about losing ones. In my previous reply, I meant that in any online casino, by opening any live game by Evolution - you're connecting to the same server.

If you will send us your username, we can create an official case to Evolution, but in 99.9% of cases, the reply will be if the bet was cancelled and money were returned to the player - there is no way to refund the possible winning, as the bet was cancelled.

I understand your issue, but I afraid, there is nothing we can help here with.

Have a nice day.

you say you understand my frustration but on the otherhand as soon Evolution contacting the casino about my behavior in the chat you immidiatly block me from all casinos in the brand .this explains for me that you both are on it .the casino should stand with the player and not with the provider .i dont think you know how a player feels at that moment when his chance to recover some lost is taking away in seconds and how helpless he may become and then begin  calling names and cursing in the chat wich  is the only way to deal with at that moment..

overall i liked the brand especially the fast payouts and the friendlly support .unfortunatlly you chose to protect a criminal company like evolution instead the player who pay your food .

have a nice day!

Send me (or lcb) your email please to investigate the situation with blocking. Thank you.

[email protected]

fastpay is restricted in my country .busterbanks,cashmio,and turbo vegas and 2 more are the ones i was playing.

We do not have a single chat or tickets. Can you please specify from where you were banned?

Same as we do not have any player with a specified email in any casino of the Fasttpay group. Are you sure that you have provided it properly or if you were playing in our casinos?

Just to make it clear: you didn't play in our casinos but writing about the problems with Evolution and banning in other casinos in our thread? Frankly, I'm losing the point now.

you got it?

it is the same brand it happend in all casinos.

We have 3 casinos in the group: Fastpay, Instantpay and Casino4U. I suggest you write about problems with banning in other casinos in their threads.

this is the bethard group right?

No, this is the Fastpay group. We do not have other casinos except these three: Fastpay, Instantpay, Casino4U. I guess the lcb moderators can help you with the finding of the correct group to post your review and issue with banning. Ping them, please.

Have a nice day.

oke just replayed to the correct topic.sorry for the inconvient .thanks for your time.

have a nice day

I've sent you a private message. Please check this out. 

this site LCB is awesome.the best.it keeps casinos focused!

Happy to inform you that we have launched Cobber casino with 20% weekly cashback for all VIP levels.

First of all would like to said thanks for lcb team especially markotik,today is bday,and i got paid by Lcb team 25 usd to my neteller account. a nice Bday gift!my complaint is to fastpay casino.im from argentina you know,and is very hard economy here now.so i went with the 25 usd Lcb give me and tried to deposit in fastpay casino.the sistem in spanish said i have to many accounts and couldnt deposited... went to chat. i said in english and explain as i can im verified and depositor support ask me a screen shoot. and not pay too much attention,also sent via chat the emails in spanish i have when i deposited in fastpay casino.i dont have any more than 1 account in the casino or neteller.they said i have to wait an email coz of this problem.awfull support.

Hello indiana,

Can you please send us your account username via private message , and we will be willing to ping Casino Representative in order to help you.