Warning List - EypoBet Casino

Hi All,

I'm Sebastien and I'll be EypoBet rep on the forum.

To give you a short description of EypoBet and his products, we offer 300+ Casino and Live Casino games powered by world leader casino providers: Net-Ent, Microgaming and Betsoft Gaming.

We offer a large selection of different payment methods and the customer care team can be reached 24/7 either by live chat or email.

Looking forward to some good discussions with all LCB members

Sebastien

Welcome to our wonderful forum!

Hi,

I am posting here since I am unable to reach Eypobet reps and support in any other manner. I haven't been able to get them on live chat in over a month, and they haven't been replying to emails.

Last year in November I won a little bit over 6000 eur. I completed all account verifications and requested the first withdrawal (1000€). I got it after a while.
Then a long break happened.

A few weeks go by, I speak to them on live chat frequently, then the emailing begins.

t;">I just wanted to keep you in the loop as I promised you that I will get back to you this afternoon.

My colleague from finance is not yet online so i was not able to speak to him yet. I just wanted you to know I will speak to him as soon as he is online. Obviously I am not working 24/7 so this might take until tomorrow morning when I will be able to speak to him. But I promise you I will not forget you and I will let you know as soon as I spoke to him.

Kind Regards
Fiona

and

my colleague from finance will get back to you tomorrow personally and discuss the issue with you. Unfortunately there is nothing I can do about this right now.
We will have to wait until tomorrow when he speaks to you.

I wish you a nice christmas today

and

....this has taken much longer than it should.
I will personally prioritize your withdrawals to make sure they get processed as soon as possible.
I hope your Christmas celebrations continues well!
Kind regards,
Stefan

And it's been like that for a month and a half now.
In total I've gotten 2108, 9. 12. 1000€ and 2. 1. 1108€.

They still have 4000 to pay me. Since then I have not been able to contact them, and I have sent emails on 29.12., 16. 1., 28. 1. to inquire about the status (to the same adresses that I spoke with them on earlier). They were not responding to them.

I am contacting you here now, in hopes that you will complete and pay out the rest of what is owed.
I will also send you my username via PM.

Hi,

Still no news here. I sent my username via PM, the rep was online since then, still no resolution.

The latest update is that they are currently looking into your account. Hopefully it won't take much longer.

We will send them a chaser soon in case of more delay.

Thank you very much for the update. It is always good to hear things have gotten rolling.

update:

I wish I had better news, but we still havent heard back from the Rep. I just sent them the 3rd and last chaser and advised them how it took way too much time ( month and a half ) since the complaint was published, and absolutely nothing has been done.
Hopefully they will take this seriously, as so far everything is raising a serious suspicions and red flags.

Lets see what happens in the next 24hrs.

New update:

So it turns out this casino cannot be trusted. They do not answer our emails and obviously have no intention to pay their players. The Rep was active yesterday and yet did not bother to address this topic.

They are now placed on our warning list and we advise our visitors to avoid this casino at all cost.

Zuga
LCB Admin

Hello,

I got an email from them today.
They claim they will proceed the payout to my card (instead of Skrill).

I have placed the new requests, and I will update here when something happens.
It is quite possible they do intend to pay.
I'll make sure to let you all know how it went promptly.

I also think it would certainly be wise of them (and useful all around) to keep the communication with Zuga as open as possible....

Thanks for the update. I really hope you do get paid.

We actually have received an email from the Rep , just moments after we issued the warning ( how convenient ).

For now I will not disclose the content of the email, but they did not address anything from the complaint, so that part is not encouraging.

I hope too Eagle7 gets paid.. But no matter what this still leaves a rather bitter taste the way this casino behaved.
I sure won't be playing here seeing this and that other issue at the complaints section.

Another update:

Okay so I have some good news actually. We were notified by the Rep that the player was paid €1000 today and the rest will follow.

This is definitely a good sign and I am glad that the casino is doing the right thing. I just wish this was handled better, without delays and a warning issued.

Eagle7 please confirm when you receive the funds.

cheers
Zuga

Glad to see some positive movement. But its interesting how some of these casinos think it is okay to drag an issue for weeks without answering to anyone.

And what is funny Eypobet representavie has been watching this topic like a hawk since the complaint was published weeks ago, but yet does not get involved. Not a word. It doesnt speak highly of them, that i know.

Then what is the purpose of them being here as a representative? I mean how can anyone trust them knowing that you have to chase after your own winnings for months at the same time running into the wall of silence?
Either the rep is not the best person for this job, or them as a whole operation need to consider some serious changes.
I think both.

Great thing would be to see the OP paid. so lets wait and see if he receives the money.

Still the main question remains why it took so long...

We shall see, but lets hope it all goes smooth.

I did PM Eagle7 to notify us when he receives the payment(s).

This player has waited for his full winnings since last November are you kidding?? And its always the same old BS "looking into it" story. I am glad to see a payment was recently sent but why not the entire amount due? Hasn't this player waited long enough my GOD it's been FOUR months. At least Zuga got the ball rolling and got something out of these jokers. Unless there is a damn good excuse they should stay on the warning list.

We were just informed that 2nd €1000 was made today.

Eagle7 please let us know once received on your end.

cheers
Zuga

did u get the money yet eagle?

I have good news. I am happy to say that I've gotten the first two parts.

I am still awaiting on the 3rd and the 4th one.

Great news Eagle

However I still do not understand why they are sending these 1K installments instead of the whole amount. Especially knowing how long you have waited....

But at least they are paying...

Glad you are receiving your money. It is always good when i see an issue is resolved Continued good luck to you.

Glad to hear these good news.

But i must make an observation... Any casino that takes over 4 months to pay is no good in my book. In addition it is clear that the Rep here is hiding and does not care to adress any raised and imo legit questions.

Further more not sure how they can justify having these stupid rules :

Update:

we were informed on Thursday that the remaining balance was paid to Eagle.

We will wait for the confirmation from the player.

I also feel I owe everyone an update in regard to the position of EypoBet on LCB.

We have decided to remove them from the approved representative list, due to the fact they were not willing to co-operate and that the exchanged correspondence was not what we deem as professional.

I will not go into too much detail, however we firmly believe that the issued warning was warranted given the months long delay with this cash-out, and the lack of communication from the Rep.
Not to mention the player was ignored for months which actually made him go public and post at LCB.

It was only after we were forced to issue the warning was when we finally got the reply. The reply itself was not what we hoped for and it was made clear that they do not have time to communicate with us with complaint related issues...

To be honest I did not expect to get any updates as to this complaint, but the common sense has prevailed. So props to them for that.

I did ask them to make a public statement and reply at this very topic, in case they feel LCB was bias and wrong to place them on warning list.

The offer still stands and they can present their side of the story.

I do believe that some of this could of been avoided only if the Rep was more professional. I also believe that if someone else was in charge of communication with LCB things would of been handled differently.
Of course there is no excuse for not paying player for months. Period.

This is also a public invite for EypoBet upper management to email me if they want to discuss how this cash-out and complaint was handled and also a possibility of removing the warning  ( I did mention them 90 days probation period ).

However I will no longer indulge any email correspondence with the aforementioned Rep.

Cheers
Zuga

I can now confirm that I've received the following two installments. 
There is only 110€ left there for them to pay now. I seem to have reached some kind of a limit, so I'll request that in a few days.


I am very happy with how the crew here handled it, both with their efforts and with their approach.  From what I picked up, in their talks with the casinos they were courteous, fair, yet firm.
There is no doubt in my mind that Zuga and Mel played a huge role in having this successfully resolved.


Also, in my opinion the casino should make an effort to make this a win-win situation. I didn't want to talk about that too much myself earlier, but I believe it is all for their own good, too. This can (and there is no reason that it doesn't) benefit everyone.
If they come across as reputable and professional, if they make an honest effort to fix everything they handled poorly before, people will want to play there, and vice versa.. It is that simple.