DozenSpins Casino, AllReels Casino, Stelario, BurningBet Casino, Winstoria Casino, Icebet Casino, WinLegends Casino, SmokAce Casino Support and Complaints Thread

burningbet

I played in this casino for almost 3 months, I lost a lot of money in this casino ,  i played footbal casino slots played volleybal , basketball ...yesterday i made a withdrawal of 459 euros and today i found out that i was in the block , i received a massage that i had violated something in their opinion and they refuse to pay me my money , I want to ask your community for help ,, I am writing from a translator , there may be mistakes , sorry in advance for bad English 

Hello Arman009,

First of all welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hello Arman009,

Thanks for sharing your casino credentials with us!

We will reach out to casino representative to inquire about your case.

Keep you posted.

I look forward to hearing from you, you're my hope for justice.

Hello, are you working or are you still on holidays? Is there any news for me?

We'll send a reminder to the casino rep and see what's going on with your case. Keep you posted. 

I'll wait for news thanks

We still haven't heard from the casino rep. We sent another reminder. Keep you posted.

Dear Arman009,

We provide information regarding your complaint.

During the check of your gaming session, it turned out that you used almost the entire amount of your deposits for sports betting and applied the Value bets strategy, which is a violation of the rules of the project.

On 2024-01-04 you were informed by email ([email protected]) that your account was closed due to violations of the project rules:

3.34 Burningbet reserves the right to invalidate the concluded betting agreement (including the one concluded before or after the event), to refuse to fulfill the obligations under such agreement (including refusal to pay any winnings), or to return any paid bet in case:

- The Gaming Account is used for playing in arbitrage situations;

The BurningBet administration has the right to declare such bets invalid and block the Client's account.

Due to a violation of Rule 3.34, your winnings have been forfeited and your account has been closed and cannot be reopened.

The Casino is not responsible for your opening a new account or for any losses you may incur after opening a new account. We reserve the right to terminate any account created in violation of these rules at any time.

Sincerely, Risk Department BurningBet Casino.

Hello, I have no idea what arbitrage betting is, but I’ve already read a lot of reviews and complaints about how Burningbet casino blames everyone for this just so as not to give the money back... And everyone who had this at least 400-500 $ I wonder why that I won a little money, don’t such problems happen? and I know why, because a lot of those who won don’t want to and don’t give them the money, and in order not to give it back, the winners make up a fairy tale about the fact that the player made arbitrage bets or he has a gambling addiction,,, now I’m wondering, dear, this is the end or can you still help me with this issue?

Hello Arman009,

Since the casino's terms state that their administration has the right to declare such bets invalid and block the client's account, our hands are tied here as their decision is final.

We advise you to carefully check any casino's terms and conditions before depositing funds.

We will mark this complaint as resolved.

I understand you, I read the rules,,, the fact is that this didn’t happen and they say that so as not to pay, I bet randomly at high odds

Thank you

Hello all

My question is with Winlegends. I have waited now over 10 days now my withdraw to process. I got 500€ and 250€ euros stuck there. I have earlier made withdraws with no problem. Now that 500€ has waited since 19.1. They say something about more KYC check but I think its too slow.

Im verry worried about my money because there are dozens of complaints open for all Altacore NV sites on different forums atm. I dont know what it is but it is very concerning.

Hello hemmula,

First of all, welcome to LCB! Glad to have you here. 

Sorry, you are experiencing this issue.

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Thank you! 😊

I sent you a message

Hello hemmula,

Thanks for sharing your casino credentials with us!

We will reach out to a casino representative to inquire about your case.

Keep you posted.
 

Dear hemmula,

We inform you that your account is being checked by the risk department of our casino, of which you were notified via the email associated with your casino account on 2024-01-30 07:56:47 UTC+0.

You will receive a notification once your account has been reviewed by the Risk Department.

Thank you for your understanding.

Sincerely,
Winlegends Casino Risk Department.

Hello hemmula,

Could you please follow up with us when the casino provides you with a resolution?

Thanks!

Yes, i will, thank you.

Im just worried about my money because there is lots of payment complaints for this casino group everywhere.

Hello hemmula,

Thanks!

I didn't actually realise all these casinos were affiliated, thats really helpful for a start haha, great to have help in one place too!

Hello hemmula,

Any updates?

No. Nothing. Also just remembered that I have also small 41€ withdraw waiting on their other casino Stelario. It has also waited weeks now. And they dont say anything. And they dont even contact me. There is something really wrong with these casinos and payments.

Hello hemmula,

We have reached out to the casino again.

Keep you posted.

29th of january Winlegends asked my selfie with Winlegends.com site background for this extra KYC. I sent it but after that nothing has happened

Hello hemmula,

Thanks for the update. We are still waiting on their response, and we are reminding them regularly about your case.

Keep you posted.

Dear hemmula,

We inform you that your account is being checked by the risk department of our casino, of which you were notified via the email associated with your casino account on 2024-01-30 07:56:47 UTC+0.

Please note that checks may take up to 14 BUSINESS days.

Once the risk department checks, you will receive a notification via email associated with your casino account, after which your withdrawal requests will be processed by the casino's rules.

We inform you that all actions about your account have been and will be carried out strictly by the current rules of our casino, which you agreed to when registering your account.

Sincerely,
Winlegends Casino Risk Department.

Hello hemmula,

We will close this complaint and mark it as Resolved.

If you do not receive your winnings within the mentioned time period, get back to us, and we will reopen the complaint.

Keep us posted.

All right, I will

Hello hemmula,

Thanks!

Hi again LCB and Winlegends.

They still havent paid me. A month has gone when I made my withdraw!!!

And other additional check timeframes has also passed now. They should pay my money now!

Can you help me again to get my money?

Hello hemmula,

Okay, we will reopen the complaint and ask the casino about your case.

Keep you posted.

Hi LCB.

Now Winlegends asked Skrill pdf file for last 6 months. I sent it to them. I really hope they pay my withdraws now. Ive waited my money over a month now! Just unbelievable! I just dont understand why they are doing this 😞

@ Winlegends - Can I please now have my money?

Hello hemmula,

We have reached out to the casino again.

Keep you posted.

Dear hemmula,

We inform you that your account is being checked by the risk department of our casino, of which you were notified via the email associated with your casino account on 2024-02-21 08:26:43 UTC+0.

Once the risk department checks, you will receive a notification via email associated with your casino account, after which your withdrawal requests will be processed by the casino's rules.

We inform you that all actions about your account have been and will be carried out strictly by the current rules of our casino, which you agreed to when registering your account.

Sincerely,
Winlegends Casino Risk Department.

Hello MilaF,

Thanks for your assistance.

Hello hemmula,

We hope you receive your funds soon; we understand a long time has passed, but we believe it will be soon.

Regards,

Thank you!

I really hope Winlegends could pay me soon.

I dont understand anymore why they havent already...

Hello hemmula,

As 20 days have passed since you filed a complaint and we did not get any resolution, we must mark this complaint Unresolved.

If we get a resolution, we will Reopen it and hopefully mark it Resolved.

We will update you here as soon as we receive a response, and we encourage you to do the same if you receive any news.

Thank you for understanding.

Ok. Im very very sad about this. Winlegends doesnt really handle this fair 😞

Hello hemmula,

We hope they will respond to us soon. 

Hi again.

New week has started but Winlegends havent paid me 😞

I tried asking for update when they pay but Winlegends doesnt even answer anything 😞

Can somebody help how to file a complaint for their license holder? How is that done? I think I have to do that next because they dont follow their own terms and rules

Hello hemmula,

When you open the Winlegends site, at the bottom of the page, you will find which license they hold. Click on it and you will find all the relevant information you need.

Complaints should be sent to: certria(at)gaminglicences.com.

Regards,

Again new week has passed and still no money from Winlegends 😞😞😞

And no communications from their end whats going on...

I also sent them private message here on LCB but they dont even answer!

Im very sad 😞

Hello hemmula,

We understand you, hopefully they will respond soon.

Hello Im posting about my recent experice with smokeace casino I had won 2500 off of my 3rd deposit I had made followed all the step there was no bonus attached to it and sent the doucments they asked for and then they hit me with something Ive never seen before which I feel like is a low blow becuase it sounds so rediculious pretty sure they are insuating that im cheating somehow I guess so I just wanted to put this one out there for peopl to see cause I dont beleive it myself They said and I quote "

Hello Slotgod204,

Thanks for sharing your casino credentials with us.

We have just read their terms: 1. The Financial Department may delay the processing of a withdrawal request for up to 14 business days for additional verification of the account/checking of the gaming session of the account by the Casino Risk Department.

If this time period expires and you have not received a resolution, we will contact a casino representative.

Thank you for your understanding, but we cannot influence their terms, which you agreed to when you joined the casino, so we will mark this complaint as Resolved.

Thanks for your understanding.

did i spell it wrong i might off cause its this one right here i mighta spelt it wrong i apligize https://a1.jswqzs.com/system/forem/attach_files/attachments/000/421/981/converted/screenshot-726.png

I guess if its in there terms nottin can be done but dang thats a pretty low blow term to use lol I feel like im being called a cheater somehow with a slot machince of all things just because theres 2500 winning behind it from a 35 dollar deposit only. 

Hello Slotgod204,

It is not uncommon for casinos to take extra time for KYC when a situation like yours arises; however, if you played legitimately, you have nothing to worry about, just be more patient.

Regards,

I just got my 500€ cashout!

Thanks Winlegends, hope you pay also that waiting 250€ asap!

And thank you LCB 😊