Desert Nights, Slots Capital, Box24, Black Diamond, Spartan Slots, Uptown Aces, Red Stag Casino, Fair Go, Uptown Pokies Support and Complaints Thread

respected forum and respected representative I put money on the withdrawal as you wrote I hope you will process it not in 72 hours as you say in the rules given the current situation It's not my fault you canceled my first withdrawal namely, your financial department made a mistake and waited long enough for you to correct your mistake

Hi volum99, I will put in a request to fast track your cashout if possible.

thank you very much dear representative

respected forum at the moment the casino has not withdrawn money yet

please invite a representative of the casino find out from him why the money has not yet been withdrawn

Hello volum99, 

Please allow a couple of business days to pass. The Casino Representative is working on fast tracking your cashout. If nothing happens by next week Tuesday/Wednesday we will ping Casino Representative. Please be a little patient and respect the mediation process. 

please tell me why i have to wait through their fault my first withdrawal was canceled and my winnings confiscated if not for your forum they would never have returned the money I am sure that next week they will not withdraw the money write more documents or something else and again wait a week,I repeat it's not mine but their fault now let them correct their mistake

and you trusted the casino representative that he will speed up the withdrawal process? he didn't even try to do it since the operators and finance department hear about it for the first time

Hi volum99, 

We are here for you and we will see this case through. The issue will most likely be resolved so please be a little more patient. Thank you. 

documents confirmed for the second time I'm shocked no money yet invite a representative again

Hi volum99, 

We have contacted Casino Representative again to see what is going on with your case. Keep you posted on this forum thread. 

Uptown aces

This has got to be the most ridiculous process i have ever been a part of. I have had to resubmit my documents 3 different times now because they are saying the pictures arent clear, when they for sure are clear and legible. The worst part is, every time i resubmit the documents, it takes like 3 or 4 days to even get a response. Just to tell me my account verification was declined once again. Already been waiting 3 weeks now just for a simple account verification. Sounds to me like they just dont want to pay me the $6500 i have sitting in my account.

Hello Bj55phs,

Please send us your casino username via private message if you would like us to get in touch with the casino on your behalf.

Please help. I started my cash out process on Tuesday 10/04/22 at 4:30 p.m.  so when Friday 10/07/22 (which is 72 hours) came and went,   I came to chat to find out if there was a problem.  I am attaching proof that I was lied to.  I was told with no misunderstanding that they already sent it out.  I am attaching a screen shot that shows todays date and it still says pending and strangely I can still redeposit  (which is very strange if they made a check already)  I went to chat again last night and just got a runaround saying there is a misunderstanding and they will check into it.  I appreciate any help you can me. Thank you so much.     username   mommy16

Hi Mommy16,

Thank you for reaching out to us. We will send Casino Representative an email regarding your issue and will back to you once we get the update. Keep an eye on this thread.

Thank you Berks

Hi Mommy16,

We are still waiting for the response from the Casino. We have sent a reminder email in hopes that we will get a quick update. Keep you posted.

Hi Mommy16,

Your approved documents were received on the 7th and the payouts on the same date.
Because the Payments Department doesn't work during the weekend, it was processed on the 10th.

I hope you can understand my frustration about this.  I started worrying when I was lied to about "Payment being sent out"  and then having the ability to redeposit all weekend (after waiting 72 hours)    Thank you for checking into this matter for me.  I will update when received.

Hi Mommy16,

Please let us know when you receive your funds, so we can mark this case as RESOLVED. 

It looks like I am not alone when I surprisingly find out that I can no longer log into my account. I read many comments in various places on this same thing happening. I just think the casino should email people a notice or warning first, because many folks are going to want to play your free roll tournaments not meaning any harm or know they are about to get banned. And a few people, such as myself, find out we're shut out when we try to log in to deposit and play.

Hi Ra2377ven,

Can you please send us your Casino username via private message,  so that we can help you and to notify Casino Representative about your issue.

Hi Mommy16,

Any updates about your payout? Have you received the funds?

Yes I did late today!  I am sorry but I've been so busy this is my first moment on here.  I wish to thank the casino rep (not sure of his name)  and Berks and LCB.  You guys are the bomb!!   Tiffany

Hi Mommy16,

We are so happy that you got your money. Congrats again on your win. 

 

Hi Ra2377ven,

We are still waiting for your credentials, please PM me, to be able to help you.

Hi Ra2377ven,

We need your credentials to reach out to Casino Representative. Please PM me so we can help you.

Hello Ra2377ven,

We will consider this case as CLOSED due to inactivity of submitter.

I have an account in FairGo casino, All requested Documents i have sent to them and verified, i have a winning of 180 AUD and there's no problem about max bet rules or anything, today i want login and request my winning but i have discover that they have closed my account!! talking with live support they told me maybe "this is a result of an issue with another online merchant" !! I can have a problem or misunderstand with another casino but its strange that they close my fully verified account with winning and they also its clear that its a big lie when they told our information and documents are safe because in this case they exchange our information and documents between them...Account Verified, all terms are respected, bonus wagered and i have 200AUD withdrawable so no way they need have some Fairplay and pay me.

Hello samir0188,

Can you send us please your Casino Username via private message so we can get in touch with Casino Representative in order to help you.

Hello samir0188,

Thanks for sharing your credentials. We will notify Casino Representative about your concern. Once we get some response we will get back to you. Keep us posted.

Thank to you Berks, i have again talked with live support , they told me another reason now, my account doesnt passed security check, they are playing ping pong with me! Account verified, documents accepted and approvedm rules of bonus are respected and wager finished , 200 AUD of withdrawable winning so they have to pay me first because i have spend hours in play me too , they must have Fairplay like me or any player that make deposit and lose it in the same time they must pay players who win even its from free bonus not.

Hey samir0188,

We are still waiting for the response from the Casino, once we get some information regarding your case we will get back to you. Thank you for keeping us updated.

Ive had the same issue with several casinos and can't figure out what they're even talking about. They all say they can't tell me anything else. Lincoln casino closed my account after having it opened for about 6 months and said the same thing. I'm clueless but nothing can be done but hopefully you got your money back.

Hello JacobBlack,

We are really sorry that you are encountering  this issue with the Casinos, hope you will find the one that will make you more satisfied.

I see in some forums that Fairgo Casino do this strange thing with many players, also many depositors lose quickly their money in play, they surely will close the casino soon so they collect the maximum of money from players. If i didnt respect the rules of max betting or they didnt approved my account and documents i can understand the situation but in my case they have to pay me or they are scammers and must be in the blacklists casinos.

Hey samir0188,

We are still waiting for the update from the Casino. Unfortunately they are unresponsive thus far, but we will send them a reminder email in hopes that we will get a response. Please keep an eye on this thread.

Hey samir0188,

Casino Rep got back to us and told that your account is under investigation. Once he get any update we will get back to you with full clarification. Please keep an eye on this thread.

Ok Thank you for your intervention and help to return rights to casinos players. I hope that it's a technical mistake or misunderstand because it's very strange that my account is fully verified ( documents, ID, Selfie with ID...) and i have respected all rules of casino and max bets then when i want request my winning they closed my account and told that because i have a problem with another casino! in this case i can also ask every casino that i have made deposit with him to refund me my money when i see a bad review of players about it !!

Hey samir0188,

We are still waiting for an update about your case. We have sent a reminder email to check is everything under control regarding this matter. We will get back to you once we get clarification. Keep an eye on this thread.

Hey samir0188,

We are still without the update from the Casino. We will ping them again in hopes that we will get some feedback. Please keep us posted.

Hey Berks,

I think that they don't have any excuse or arguments to say because as you can see in the screenshots that i have uploaded to you my account is fully verified and their security team have sent to me an email about this and i'm sure that i have respected all their rules.. they have closed my account later to not pay me but i hope that they have some Fairplay and shame and reply to your reminder because if they don't do Fairgo casino must be in the blacklists of casinos that doesn't pay and they will have bad reputation.

Hey samir0188,

Casino Rep got back to us with clarification that your documents were approved by human error. He said that you didn't pass all of their security filters. After deep investigation they decided to ban your account due to fraud activities. 

Really sorry to hear that your are encountering this issue, but after this clarification there is nothing else that we can do. This is the final decision of the Casino.

I received an email from uptown aces on October 26th saying my documents were approved And I Was verified as well as my account being updated and able to withdraw. When I requested it withdrawal all the sudden my documents aren't good enough. They asked Me to send them a picture of me holding my ID but I included that in the 1st round of documents that were approved. I've sent photos of me holding my ID on 3 separate occasions subsequent to that and they keep saying they can't read it. So add uptown Ace as you are verified until you request a withdrawal.

Hello Cbutters,

Can you please send us the name of Casino and  your Casino Username via private message so we can get in touch with Casino Representative in order to help you?

Hello Cbutters,

Thanks for sharing your credentials. We will notify Casino Representative about this matter in order to help you. Please keep an eye on this thread for any updates.

Hi Cbutters,

The payments team have informed me they still require a valid photo of you holding your ID before they can release the payout. Please send this document at your earliest convenience. Please try to use a high-quality camera, ensure that nothing is cropped, and that the information is clearly visible.

Once recieved and deemed valid they can finish the cashout process.

Hello Cbutters,

Could you please inform us is your case finished?

We will mark this case as Resolved due to inactivity of submitter.

Please everybody stay away From uptown aces! They will say that you are verified and then when you request a withdraw they will all of a sudden say that you're not. FRom what I understand, tHEY used to be OK but they are now ROGUE without a license. They have abused me a senior citizen horribly over $500.

Hello Cbutters,

We have reached out to them regarding this matter and waiting for any update. Once we get a response we will let you know. Keep you posted.