Del Oro Casino Support and Complaints Thread

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Hello DelOroCasino,

Welcome to LCB! 

I am glad we will be working together to support players!

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Welcome to our forum. Thanks for signing up. 

I have been scammed bye deloro casino which I never expected this . I am since 06 January 2024 member of this casino.  I was deposit every week on this casino about 400- 500 euros.  When I bet I loss never hit big win until lost around 5k in 2 months.  I told the live chat support team which is very friendly but they are actually try to scaam people with friendly action and try that players make further deposits they don't care about lossing of players money. They just tell you make another deposit you can win big money and when I made new deposit they collect my money.  When asking them to give bonus they always asking me  befor bonus did you deposit or not . On Saturday and Sunday I made deposit about 40000 € via bank transfer on this casino IBAN 
I told the live chat agent in chatting that I mad my first deposit via bank transfer can you please check its arrived or not they asking me to send them bank statement. I send them bank statement they said the money is not arrived I told them that I deposit 5k and you saying its not arrived . They told me back the you send the bank statement.  Its oke maybe this is weekend and thats the reason that money not arrived maybe its arrived on Monday. And they said we wil credited you no problem I said okay.  I deposit 40k during this weekend and send them every deposit statement. They credited my  40k to my account. I have never withdrawal on this casino. And for check I withdrawal 600€ during the weekend which I want to check of it's for real instead or not I withdrawal 600€ and it wasn't instead they told me you wil get this money on Monday I said no problem I was just checking of its true that withdrawal is instant or not. In during weekend I played with 40k in the start I was down alot of money I lost big money but on my last deposit I won back my 40k which I deposit. They told me don't withdrawal please until your money not arrived I said oke no problem I wil not withdrawal my money. After the live chat agent Alison told me om Sunday that we received some money on our account which is around 30k I said oke I keep  playing with my mony in my account I lost back all my money. After lossing my money i was planning to deposit another 10k on Sunday 17_2024 they didn't want credited my 10k on my account which I deposit they said wait until Monday if we receive the money we wil credited they I said okay 
On Monday 18_2024 I asked to live chat did you received my 50k they told me we have not received the money I was in shocked.  I told them let's wait maybe its arrived tomorrow or after tomorrow. They told me to call my bank which is ING Belgium bank I called them they told me we have your money for security reasons because this is big money that you deposit I said oke no problem. I was every time every day in chat wil live chat agent to khow about my money arrived or not they keeping telling me we don't received the money. And they pushing me to call my bank where the money is . On Monday live chat agent Alison asked me can you deposit another 30k for check maybe it's arrived instead I told her I can't I did already 50k and its not arrived she was still telling me deposit another 30k please its gonna be arrived. I  told her I wil deposit 30k but I want to you take responsibility if my money not arrived like another 50k . She told me belive me it's not gonna happen just deposit 30k it's gonna be arrived I deposit 30k I trusted them . After deposit 30k I send them my transaction statement where everything is perfect the IBAN the name she told me we didn't received the money. I told them this is impossible I deposit 80k and not arrived.  After I deposit small money 10€ with the same bank transfer I asked them and they received the money I was shocked because of that they received my small deposit as wel and big deposit not. They asked me my bank card I send them asked transaction details I send them all .which is not allowed to share personal information with casino I did because I trusted them . I have write for them good reviews on many sites. Casino guru. Lcb.org askgamblers. Trustpilot. And now they are saying that we didn't received any mony from you which you deposit 80k .if they didn't received money where is my money than I deposit on delorocasino IBAN. And they have accepted that the transaction details are correct that you deposit 80k . What they are saying is that you cancel the money and the money is back in your account. I told them when someone deposit mony and the money left your bank account there is no chance to cancel your transaction and I have confirmed the 3 transaction with itsme app so there is no chance that I have this mony in my bank . And now I want my 40k back which I deposit extra and someone of deloro casino took my money I have every proof about transaction. They doing something illegal which is not allowed according international law I was afraid that they wil scaam my rest of money I reports to my bank that there is some fraud and they closed my bank card. So now I want my 40k mony back from delorocasino which they took my money and I need help about that . Its alot of mony that I missed

Hello Wali19,

First of all, welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks.

Hello Wali19,

Thanks for sharing your casino credentials with us.

We will reach out to a casino representative to inquire about your case.

Keep you posted.

Hello Wali19,

The casino got back to us.

Upon reviewing your case, we've received information from a casino representative regarding the recent transactions and interactions with your account. 

It appears there have been serious discrepancies that need clarification.

According to the information provided, you claimed to have sent €40,000 to the casino, but records show that no such transfer was received. Despite this, the casino credited your account with the funds. However, the money was never actually deposited, resulting in significant operational costs for the casino.

It's evident that there has been a misrepresentation of information on your part, which is unacceptable. We value transparency and honesty in all our interactions with players, and your actions have undermined the trust we aim to foster within our community.

We will close this complaint and mark it Resolved.