CLOSED: SlotoCash, Desert Nights, Miami Club, Box24, Black Diamond, Spartan Slots, Uptown Aces, Fair Go, Uptown Pokies

Hm. I guess you can have an account at each of their brands. As far as you can see from my post the casino days you have two accounts at one casino. 

I assume that for some reason they want me to only play on one of the three casinos. It would be nice if they let me know the real reason.

Sure. We're going to find out. The casino rep has already been notified. 

Hi BlackjackLover,

We just got the info from the casino rep saying that your account was unlocked manually. They are not sure what happened since some auto lock took place. They probably got in touch with you. Please let us know if you can access your account. 

Thank you very much for following this up. Now I can access my accounts on Black Diamond Casio and Box 24 Casino. This is strange. I'm quite sure that I didn't breach the terms and conditions. I asked a representative on Box 24 Casino about this, and he seemed clueless. I hope that this won't happen again in the future.

Great. You are very welcome. Glad we could help you out. Yes, hope it won't happen again.

Good luck and have fun! 

Regarding Desert Nights Casino:

The following is my review based on how my good fortune and winnings were handled:

RATING: Terrible - .1/5.0

"Accepted a 10 FREE SPINS BONUS on King Winalot. It was looking like a bust, because by spin 8 I had only won 2 or 3 dollars. Spin 10 hit for $33 and some change. I then managed to turn that $33 into $2000, met the playthrough and had my balance trimmed to the MAX WITHDRAW of $180. I then turned that into another $2000+!!! Set up for withdrawl, ID and documents sent and I get an email stating my accout had been deleted and could NEVER sign up again!!! I did all the required steps and got ZILCH!!! That is why I `am giving this casino such a poor rating."

I met the requirements, provided all documents requested. Believe me I would love to rewrite this review and give y'all 5.0/5.0... If I only had a reason...

kvdgg777

Hi Kvdgg777,

Thanks for sending your casino username. We'll ask the Casino Rep to look into your account. Keep an eye on this thread for the updates. 

Hi kvdgg777,

As you didn't pass the security checks for the casino, the account has been closed as a result. The decision made by the security department is final and cannot be reversed.

Mr. Sloto

hi all 

it's about miami club casino

username : abuzmaster : MI0824221086
i request bitcoin  withdraw  since 15 feb still pending under my account  today 21 feb ? why it take so long this time ? 

thanks 

Hi abuzmaster,

We will ask the Casino Rep to look into your account. Keep you posted. 

my last meeting with them 

Thank you for holding 
It seems you will not be able to withdraw using Bitcoin since you have never deposit with it. You can still request your withdrawal via Neteller.
Me
bitcoin don't have to be registred as payment method i guess because you always get new adress
account_boxAndrew
You would need to deposit using Bitcoin before the method can become available to you.
Me
but my account is verifed for long time why would you refuse me this kind of payment method
account_boxAndrew
For the payment method to become available to you, a deposit is required via Bitcoin first.
Me
i don't see this rule under terms & conditions can you show it to me
account_boxMarlon
Please allow me a moment.
I am still looking into your query. Thank you for your patience.
We are asking for your continued patience. Your query is taking longer than expected.
Me
thanks 
account_boxAndrew
Thank you for holding.
You can view this information on the following link:
https://miamiclubcasino.im/pages/support-faq

It states: Please be aware that before the first withdrawal there needs to be at least one deposit with the chosen withdrawal method.
You can locate it under the section "How do I cash out my winnings?"
Me
already read this faq this is not my 1st deposit or 1st withdrawal
and i ask support before making the bitcoin withdraw they told me it's okay go ehead and make you withdraw
now it's a diffrent story
i cannot view all transcation deposit history but am pretty sure i deposit before with crypto 2017-2018
account_boxAndrew
Thank you for that information 
Let me check on that for you.

and of course lost every agents i chat with 

now they reversed my balance and  they push me to play again becasue the minimum withdraw for neteller is 150 and my withdraw request was 100usd  bitcoin thank you miami really good strategy  

@abuzmaster - Thank you for the details.
We have emailed the casino regarding your case and we are waiting for their response. We'll keep you posted. 

Much appreciated, Tania

thank you 

update : i just got the money 

thank you Lcb again & agin & again

" i feel the power   of this community & i know someone was behind this so  A LOTS OF thankS and gratitude especially for " Tania Melissan Bleuday "   wish you the best dears .

@abuzmaster - Glad we could help! 

Uptown Aces related issue 

Screen name U2SLIMSHADY 

Deposited $50 used bonus for 150%

Account credited with $125 

Loaded Stardust on PC and adjusted bet to $2.00. Hit spin button. Thought I hit spin button three more times but somewhere in there I hit max bet which is right next to spin button so I did 4 spins totaling $44 which I only caught because I noticed my balance was $81.00. Immediately contacted support. Was told sorry you dont get the $40 back and the remaining balance is worthless. Any winnings will be void. 

So I have $81 that I cant do anything with. Any help here? Seems pretty brutal for this to be the ruling. 

@U2SLIMSHADY -  We've asked them to look into your account. Keep you posted. 

Thanks for your help. Havent done a single spin since I realized my misclick. For what it's worth the screen was glitching when this happened as well not sure if it was the game or my graphics card not handling that game very well. First time playing on PC. Didnt go very well. 

Playing on sloto til this gets resolved. 

Hello,

I have a problem with a withdrawal request in Uptown Aces Casino. I firstly sent the documents to verify my account, and then I made a 100$ withdrawal request. But I spent one week in Spain in vacations. The support asks me an explanation why I did connect from another country, and I explained I was in vacations in Sevilla. But my withdrawal was denied and the support asks me again an explanation about this. I answered again I was in vacations and I sent this time my airplane and appartment booking for these vacations. But I am a bit surprised of this, because I already verified my ID and my adress in Paris. Should a player send documents each time he spent vacations in a foreign country? Is this forbiden for a player to play from another adress than his usual adress in his country? I hope sending my airplane and appartment bookings will solve the problem. If not, can you please tell me which documents do you require for this, because I don't know what else I can do...

Regards,

Laurent

Hi laurentr3865,

please private message me your casino username and we will ask the Casino Rep to look into your account. 

Thanks for sending your casino username. We have emailed the Casino Rep regarding your case. Keep you posted. 

Thank you for your help!

Hello, I still didn't received any email from Uptown Aces support, but there wasn't any problem with my withdrawal in Slotocash, and I made it in the same days than the one which was denied by Uptown Aces casino. So the fact I did play from another country during my vacations wasn't a problem for Sloto Cash and I hope it will be the same with Uptown Aces after my explanations and the documents I sent to prove I was in vacations in Spain for one week...

@laurentr3865 - We are still waiting for their response. Please have in mind that Casino Reps usually do not work on the weekends. Keep you posted. 

Hello,

I received this morning an answer from the Uptown verification service saying I can make my withdrawal request and my account has been updated after I sent documents to explain my "IP discrepancy". So I think everything is OK now, but I hope I won't have to send them my airplane and appartment booking each time I travel and play from another country... 

Regards

@laurentr3865 - Glad to hear that you received an update on your case. Please keep us informed on the outcome. 

Hi laurentr3865,

I had a look at your account and I can confirm that everything is okay.  There are some necessary security checks that are being done to protect our players.

Mr. Sloto

Deposited on slotocash via bitcoin 19 hours ago. Still not credited to my account. Support told me to give them 48 hours. If you want to gamble Thursday you should deposit today. FYI. 

SN U2SLIMSHADY

Hi U2SLIMSHADY,

We will ask the Casino Rep to provide an info on your account status.  

Hello U2SLIMSHADY,

Please note the relevant department is looking into this and we’ll get back to you with an update within the next 24 hours.

Mr. Sloto

Hello U2SLIMSHADY,

I can see your deposit was credited.  We thank you for your patience and  apologies for the delay of your deposit. 

Mr. Sloto

Hello,

It seems I can no more play tournaments in Sloto Cash Casino and I would like to know if I made something wrong? I am fond of tournaments, so I only play tournaments. I am a french player and there are not many casinos offering tournaments in which I can play. So I am very disappointed. I deposited several times, then I won in tournaments so I didn't deposit since 2 months: is it the reason why I can no more play tournaments? Should I cash out my winnings and then make a new deposit to be able playing tournaments again?

Today, I also see I can no more play the private freeroll tournaments in Uptown Aces casino. I also deposited in this casino, then I won in tournaments so I didn't deposit again. It's a very similar situation. Should I make a new deposit to be able playing private tournaments again? Is it because I play all the private tournaments in the both casinos? But I don't think it's forbiden in the terms and conditions (?), and I played like this because I saw other players playing the tournaments in the both casinos, so I don't think it's the reason.

Regards,

Laurent

Hello laurentr3865,

Please private message me your casino username and we will ask the Casino Rep to look into your account. 

@laurentr3865

Thanks for providing your account info. We've asked the Casino Rep for an update on your case. 

Thank you!

Hi laurentr3865, 

We will send a reminder to the casino regarding your SlotoCash account inquiry.

As for the exclusive LCB tournaments, this month there is a SlotoCash Casino - Exclusive $200 LCB April 2019 Freeroll Tournament available. There is no exclusive Uptown Aces tournament this month. Please see the details HERE. 

Hello,

The exclusive LCB tournament doesn't appear in the tournaments in my account. The tournament section is all empty... It does begin last month in Slotocash casino, I could still play theexclusive tournaments but not all the other regular tournaments. This month, no exclusive tournaments and no regular tournaments in Slotocash...

Thank you for your help!

Hello Laurentr3865,

Our Free Tournaments are designed to enhance player’s chances of winning. The casino offer free Tournaments to players that are having a hard time getting wins. Accounts are being reviewed on a regular basis and the availability of free tournaments are determined by one’s account activities.

Let me know if this is clear for you.

Mr. Sloto

Pretty good casino once you deposit then you get news letters in the mail to with free bonus codes. 

Hello,

Thank you for your answer, but it's not really clear for me... Perhaps it's because of my english speaking which is a bit better since I try reading and writing in the LCB forum, but not perfect. I clearly understand that availability of free tournaments are determined by account activity, it seems to me completly normal. But I don't see what's wrong with my activity, I always respect casinos terms and conditions and if I don't, I do it by mistake, because I didn't know or understand something. 

Or the problem is that I am not a player "having a hard time getting wins"? I only play tournaments and I am curious to know what is the difference between "having a hard time getting wins" or not? Each tournament has its own rules, they are the same for all the players and the goal of the game is to be the first playing with these rules. That's what I like in the tournaments, the competition with other players, and the strategy, going on or stopping add-on, reacting or not to other players actions... And I don't understand what's wrong with that...

I am very disappointed because there are no many casinos offering tournaments for a french player, but I would like to know if I will be able to play tournaments again if I make a new deposit? I stopped depositing when I began winning in tournaments, but I cashed out my winnings to be ready for a new deposit if the problem is I didn't deposit since 2 months. If not, can you please close my account because I am not interested anymore in playing "regular" games, it seems to me very boring since I play tournaments.

Regards,

Laurent

Hello again,

I checked my account and saw the withdrawal request I made the 6th of April is still pending so please wait for the transaction is processed before closing my account if I won't be able playing tournaments anymore in Sloto cash casino,

Regards

Hello Mr Sloto,

I post today for 2 reasons:

- fristly the Bitcoin withdrawal I requested the 6th of April is "in progress" since 2 complete days (it is said "process on the 11th", I contacted the livechat yesterday and they told me it will be porcessed on the 12th... but still nothing...). 2 complete days is pretty long for a bitcoin payment: is there any other problem with my withdrawal?

- my situation in Uptown Aces is very similar than my situation with Sloto (no more private freeroll tournaments): so I also decided to cashout my winnings in this casino. 

And I won't have any use of these 2 accounts if I can't play all the tournaments in the future, because I only play tournaments, so can you please close these 2 accounts after my withdrawals are completed? Or let me know if I have to redeposit to be able playing all the tournaments again in Sloto and Uptown (or if I have to do something else... if it's not playing regular games because I am not interested in anymore)

Regards,

Laurent

Hello laurentr3865,

We've notified the Casino Representative and they're looking into it. They will post a reply in this thread.

My uptownaces.eu username is octolimb
Why is my account closed??
You can close my account if you like.
I do not know why you would do that.
But you still owe me 734.12 that was pending payout.
When will you send that?

Hi gtamps_04,

We'll ask the Casino Rep to look into your account and advise. Keep you posted. 

Hi gtamps_04, 

Thanks for getting in touch. I will investigate and get back to you as soon as possible. 

Mr Sloto

Hi gtamps_04, 

PM'd you! 

Mr Sloto

Hi gtamps_04, Your account was closed due to affiliate and player fraud. If you would like more information, please contact: [email protected] Mr Sloto

Big depositor at sloto cash and they denied my 500 cash out a free chip of 20, my mistake betting  over 10 bucks bet to complete my playthrough. 

Elim