CLOSED: SlotoCash, Desert Nights, Miami Club, Box24, Black Diamond, Spartan Slots, Uptown Aces, Fair Go, Uptown Pokies

Hi Michal Kaczmarek,

I've checked and sent you a private message with more details.

Mr. Sloto

hello Sr Sloto

I'm trying to almost 15 days verify my account in slotocash casino, they always ask for a different document, they seem to be playing with me, I'm very sad with that story.

you can help me please?

thanks

Mr Sloto has been notified. Keep you posted. 

so it just happened to me again but not at uptown but at sloto this time
i get a 10$ loyalty bonus in my email

i go to play it on the software, I'm playing bears and bulls and as always the balance is a little bit laggy so I'm taking that into consideration

my balance is sitting at 12$ and i'm placing 75 cent bets

then i stopped to answer the phone, and my balance was still at 12$
and i wasnt spinning for a couple minutes because im on the phone
and then i come back and do two 75 cent spins
and it jumps down to like 3 dollars or something
i understand that I lost and it's wagers I placed etc etc, but there is such a delay in the balance getting updated that it puts me at an unfair disadvantage
if I knew i was down to 3 dollars I wouldnt be making 75 cent bets and I thought surely the balance would be up to date if i havent done any spins in a couple of minutes

i feel like i got cheated out of that 10$ bonus

and i was playing with the software too not flash

livechat was not very helpful she thanked me for my feedback

:/ what the heck.

hello

My account has been verified today

thanks

Great. Thanks for letting us know. 

Hi penderhippy,

There was a similar complaint on the forum. Namely, there was a technical issue at FairGo casino, which is now resolved. It was affecting the loading time for account balance in the lobby to be reflected. The casino rep explained that it had no effect on game play, only the delay of balance information.

However, please PM me your casino username we're going to inform them and ask them to check your account. 

Hi penderhippy,

I can confirm with MelissaN wrote, there was previously a delay in loading time for the balance, however it was not affecting game play. I checked on it further and see it has been resolved and shouldn't be happening anymore.

Mr. Sloto

Hello, I have  a problem at Sloto Cash with my payout because ;they say I didn't follow the rule about

max bet. I didn't know there was a rule until today, and I didn't see it in the terms. 

Here is the email I received:

Dear MISTY,
 
Thank you for your patience regarding your payout of $200.00 via Bitcoin.
Unfortunately, this payout was denied as you have not upheld our max bet rule: Max bet rule for all bonuses = $10.00. Any winnings plus bonus amounts derived from such bets will be voided.

We have noticed you wagered 81x over max bet rule (average bet: $15.00) on game Polar Explore with coupon PACMANGHOST
We have denied your payout and voided your winnings and your bonus. 
Should you require any further information or assistance, please feel free to contact us.
 

Yours sincerely,

Nicole 

Slotocash Financial Services

I read the rules and didn't see anything about a max bet.  I would always follow the rules if I knew them,

I wouldn't want to void my winnings.  Why does the software allow bet to be made if it is not allowed?

Please show me in the terms where the max bet rule is.  At the very least I would like to retry my free spins I got for PACMANGHOST, since the software allowed the bets and it wasn't in the terms.  Please help.

Thank you ,

Misty username HACKSHINS

Hi hackshins,

Sorry to hear about that. The casino is right. It is stated in their Bonus T&C that the max bet is $10 and all the bets that exceed this amount will be voided. 

In the interests of fair gaming, there are limits on the maximum bet sizes you can place during the playthrough of any bonus including cashback offers (10 being the maximum unless SPECIFICALLY stated otherwise). Betting above $10 during a bonus playthrough will result in any promotion winnings voided.

The case is that just a few casinos have this feature that blocks you if you exceed the bet limit. It means that you need to check terms & conds before you start to play in order to avoid situations like this. 

Slots Capital payout check returned after bank deposit:

Cashing Out does not work in the United States! I claimed the $10 bonus and don't know if I used the link but I think I did and they gave me the $10 with $180 max cash out. Unfortunately, after meeting the playthrough and having the full $180 to cash out, the check did not clear. I had to deposit $25 to get the check sent and when I got it I had to pay my bank $25 and wait 25 days for it to clear and it was returned. Hopefully you guys can help me resolve the issue?

Could you please PM me your casino username? We'll get in touch with the casino and ask them to look into your account. 

Hi jonnypags,

The casino financial team has been reviewing your case. As soon as we get the info we'll update you.

Hi jonnypags,

The casino has sent you an email with information needed from you, before we can take further action with a check issue. Please let me know if you didn't receive the email and I can private message you the details. 

Mr. Sloto

I went to deposit today with Bitcoin but I see that it is No-Longer can be used as a Withdrawel Method so I could not play there!! Why do you only accept as deposit but not to withdraw?

Acct. - quball

I do not need an answer to the above because I just now found out why on my own - I went to make a $25 deposit somewhere else and my Bitcoin Wallet needed a $15 Miners Fee!!!! WOW!!  Guess I won't be using Bitcoin Again!!

I never thought i would see the day i would be in this thread posting for help but here i am. I got an email for my bday from red stag casino for a birthday freebie that i claimed. Well i won 300 and since i have not deposited in over 3 months it was cut to 160. Ok cool i thought, i tried to do money gram. I got an email 7 days later saying the min was too low for money gram, try bitcoin or check. I tried bitcoin and it said invalid address which i know the address is correct. Really mad right now. The casino is red stag casino...what gives. 160 bucks....taking this long. Plus my tourneys were cut because i did not deposit enough...how about tight and gone in seconds when i did deposit. 

ank you for choosing Red Stag Casino.Second email postecd below...

This e-mail is to advise you that your withdrawal for US$160 via Money Gram has been declined as once the processing fee of US$85 is deducted,  the remaining will be below the minimum amount of US$100 which can be sent via this option.

It is recommended that a new withdrawal be submitted via Bitcoin, Check or Bank Wire Transfer.

Should you require further assistance,  please do not hesitate to contact us.

Sincerely,

Niekola

Payments Team

I won't play it back so pay me because this is crap.

Just got a msg that they are trying a manual withdraw. If all goes well i will let you know.

Hi Cat,

Thanks for letting us know. We can get in touch with the casino rep and see what can be done if you provide me with your casino username. 

RS0896692356     I am hoping the with draw will be processed soon. I did read where it said bitcoin withdraws are supposed to be instant but nothing yet. Thanks 

Thanks. The casino is going to be notified. 

Can you please contact the Sloto rep and ask them why recently I have been experiencing a casino that is not deserving of the ratings it has previously held?

The end of Sloto's great reputation has came for me.

Longtime player here that loved playing here every week for a few years now. But, emails to support that were once replied in a few hours at most, are now at 4 days counting with STILL no reply, payouts sitting in "under review" status for days when they were once processed in 24 hours, live support agents that are not even somewhat helpful or knowledgeable of Sloto's offers, are sadly the signs of another casino going bad like so many others.

Or maybe it's just my experience... 

Also, I have screenshots of my recent experience with Live Support (today), and screenshots of my most recent email that still I have not received a reply for over 4 days and still counting. I can submit if you would like me to. 

Thanks for your help in advance, LCB!

Well the casino contacted me yesterday via email saying it will be today i get paid.

[email protected]
4:59 AM (22 hours ago)
 


to me, RS0896692356

 
 
 
 
Dear xxx,

Thank you for responding to our e-mail.

Please note that the payout was manually requested and not processed as there is a 48hrs pending period for payouts.

Your withdrawal is slated to be processed on Thursday 12th April, 2018.

Should you require further assistance,  please do not hesitate to contact us.

Sincerely,

Niekola

Payments T

I am happy for the email response and glad i have been told i would be paid today. The only thing that does not sit well with me is the fact that the rep has not contacted me. I posted on CM and pm'd the rep there also here at LCB. I had questions about the tournaments being locked for me even after i made 2 deposits. I thought they were only locked if you had not deposited at all. Also i wanted to be reassured that if i win and run into problems the rep would be avaliable to help. I do play a lot at another casino and do want to add a casino to become a loyal depositer and player at but i am reconsidering my stance. I like the games and support seems to be nice and respond quickly. I do miss sloto cash and uptown aces but since paste and pay went bye bye i am afraid to deposit via bitcoin and the cc deposits are high. I have heard players having their bitcoin accounts closed for casino deposits. Maybe i will be paid today and will update this when and if i do. Thanks LCB for the help.

Hi Cat50,

That's good news. The casino rep also informed us that Bitcoin withdrawal should be processed today. Please let us know as soon as you get the money. 

just got the response on CM and ty. Will let u know when i get it.

I got my payment today ty.

Awesome. That's good news. Thanks for letting us know.

Cheers!  

I need help with 2 checks being returned from my bank (iam usa n these r from canda bank) but and iam still due these payouts and would like to have some help with these issue casue iam reallly starting to feel like am getting the run around by with the live chat n even over the phone :( :(which is sad because i am very active depositing memebr at both this place and up until recently i have always had good experinces with them so please help.......................(my old finacail isstuite that i had to close last year did cash check like these no real problems but it was bigger and a credit unionbut my new and only bank keeptrying and said that they are not able to complete these tractions and aploigzed for the inconveince)..................

I have both of these checks in my possession n would like to atleast be given have the checks cancelled and the funds /payouts deposited back in to my account asap so then there for i can choice another withdrawl method...............(like by opening a account that has offers internation check cashing and or wire transfering or proably moneygram will be my only choise which is costly but very quicker an deasy for my experince and worth the fees u know) .....................

...................

1st check is from slots capital from way back in feb for $220.25

2nd check is from uptown aces from early this month(april) for $3000

my log in id is dmnitdava

i hope to here from you soon LCB, Slotscapital & UptownAces and i thanku all for your help with this fixing isssue of trying to recevie my payouts asap so i can go back to playing /enjoying the games at these 2 enjoyable casinos :)

So sorry to hear that, dmnitdava. We're going to forward your message to the casino rep. Please, keep an eye on this topic for the updates. 

Hi dmnitdava,

I've checked this situation and I will send you a message with further details.

Mr. Sloto

thank u for this prompt reply & i hope to hear from u soon 

Could you please update us what's going on with your cheques? Is it sorted out? 

slots capital has sen tme the info n prepaid label to return to them and then credit my acount hey say so i ca nchoose diferent withdrawl method which wilhave to be wire transfer

& as for UPTOWN aces i have talked to several difernet people live phone etc and still no heard back from my request whic hi was told to make with with them about receveing a prepaid label and info to be able to return and get crdit back then withdrawl thur another differnt methodevery time i talk tohem it different told to send email with pics so idid but then on he iwas told i could make request thur onl live chat then on phone i was onhold for almost 20mins justso she could tell me the same thing as before that she dint no how long it would take by ask live vhat then live chat say now becasu i send in reust qustions bout his sutition already that i woul dhave to wait for them to respond from payouts department but i sent the emaill to support and you guy on here said to lt him know if i neee anymore help but he not reply back so i hope they will be gettingback to me with 24 to 48 with info then i can send n get credit onmy aconut n withdrawl differntly but i know dif know form thelast fewmonth of expericne of longer hold times basic bonuses denided and my vip level (whivch they lie about n say somehting diffeent i ask or worst just dont even answer me at all) myreward /level completly missing  & not helpful nesss when it come to requesting amount of depsoting during th ecourse of my membership i know iam just very furated and sad buot therelationship here at uptown aces i shouldnot have requestth check caus ei usauklly do moneygra and have no problem with fast n easy payouts but becasue of y payouts thats when there attudite started to change :( i just really was hoping that they would have try to make this process eas and not stressful like it been i am surethey evenually vredit me and pay but they way they handleing this process has not been at all like i though it would be and therefore has shaken my trust and made me feel like my membership is not neeede and or wanted :(

 i will keep up to date as things change k thanku for allowing me to have a place to request help in these matters so i can contonue to game oninean denjoy it while being treated fairly :)

sorry nout freaking out earlier over tis i am sure tht uptown aces will ake good on htis they have been good in th epass and i willjust have to wait i need to try nbe patient casue this will take longer then use to when cashout fromt here an dat my old bank but it not the end of the world

so i apolgize for seeming rude but sometimesthing neeed to be said then u fee better and have at least ddress th esittutions i will def keep updaed info as it changes so far no news or reply fom uptown but hey aare still with in there time frame

and as for SLOTS CAPITAL tey are were great already reply n gave label i got ups pick up sshcdule for tomorrwo morning to tak chek /package to them so hopefullly in about 4 to5 day i will be given funds back into my accountthey have benn replying thur eial an dare very apologetic for the inconvenice and am very grateful fo there prompt ways and great communtications/ conversasion
 
 
 
 
 
 

The casino rep also informed us that they're going to sort it out. Hope you'll get your money soon. Please do let us know. 

Cheers.

i recieved info from both of them n pepaid labels to return thur ups so idid to that yesterday get thme sent off and they both said in about 3 or 4  days they shiuld eb able to replace the funds into my acounts (once they recived the checks i sent back)so i an then i choose another way to receive themoney....  we will see and i will def let u guys know

 I must have been put on the no-bonus play list at Uptown Aces and SlotoCash. None of the codes work anymore. I just tried ALLSTARS-1 from LCB's News page and it says must contact support then support says I'm not eligible for their bonuses with no reason why at Uptown and I have made quite a few deposits there in the last 4 months. The codes from their Blogs no longer work either for me!

 I guess they no longer want my deposits.

Uptown Aces and Slotocash  - accts.  quball

We're going to ask the casino rep to look into your account and tell us why you're not eligible for their bonuses. Have you checked the bonus T&C before you tried to claim them? 

I have not violated any of their Bonus rules that I am aware of unless rule 10.1 means Uptown Aces, Slotocash and Fairgo are considered the same Casino. I have accounts at all 3 and have deposited and withdrawn from all 3 numerus times in the last 4 to 6 months.

Okay. Let's see what the casino rep says after looking into your account. Hope we'll get the answer soon. 

Hi quball,

All accounts are reviewed on a monthly basis and the amount of bonuses and withdrawals determines what bonuses players are eligible for. The more you deposit the higher chance you have of qualifying for future bonuses. The bonuses are designed to enhance a player's chance of winning. Management reserves the right to offer promotions only to players that are having a hard time getting wins.

Mr. Sloto

hello

I'm having trouble verifying my account...I sent my driver's license and a picture holding my document,,now they are asking for the passport but I am without this document at the moment,,,please you can help me??   

I sent my username in a private message to you

thanks

amanda

Hello Amanda,

Can you PM your user name and the casino so I can check this.

Mr. Sloto

Hi Mr Sloto

I sent my username to you

the document that I sent is official and issued by the government and the images are very good, I do not understand the fact that I have to send more and more documents,,,my document has always been accepted and has never been denied by any other casino, I even sent my picture holding document requested by casino

Amanda

Dekmedia Group has been defaulting on the people of my country. Already happened to me and with 4 friends of mine ... we won and they simply say that we do not go through the "risk filter" and block the gains and close the account without any other satisfaction...

attachments that I and my friend received from them...

as we took the bonus without deposit, I believe that was the reason why we did not go through the "security filter"

We're going to get in touch with the casino and see what's going on. Keep you posted. 

Hi Genoveva,

I have checked both accounts for the casino and once the risk filters were not passed you will not be able to hold accounts with the casino and any winnings will be confiscated.

You will see this mentioned in the terms and conditions.

Mr. Sloto

I would just like to know why I did not go through the "risk terms" because I sent all my documents as requested. As I said the reason for this was I have won with a free bonus ... mediocre casino and scammer ... that's what you are. remembering that they are not the two accounts of mine and it was not only my account and my friend that you did not pay, they were of several people from my country ... that is a prejudice without size.

Hi Genoveva,

Please note that using offensive language on our forum is not allowed. We know it can be frustrating but you need to stay calm and don't offend anyone. The casino rep looked into your account and tried to help you. In order for them to verify your account, you need to provide valid documents so you can pass the security checks. Please read their T&C.