Das ist Casino Support and Complaints Thread

Hello INTERPOL7771,

Dasist Casino has provided us with evidence regarding the multiple accounts you have at this casino. As you already know, having multiple accounts at the casino to abuse no-deposit bonuses is not allowed and as per T&C's your account was disabled and all the winnings were confiscated. 

Therefore, there's nothing more we can do to help you here. We consider this case closed.

Can you please provide me with the evidence or post it on this forum as I am certain that I do no have any duplicate accounts.

Please post the evidence here.

Hello INTERPOL7771,

We can't post any private details publicly on the forum due to Privacy Act.  We've asked the Casino Representative to provide you with the evidence if they are willing to do that.

Please note: If you're not happy with our decision, you can always file a complaint at their regulatory body HERE.

Hi Sydney,

I have seen posts relating to account details on this forum by many casinos when players ask for more detail.

The privacy act would only be applicable if the player hasnt consented for the info to be made public.

In this case I would like everyone to see the evidence as to what casinos look for when duplicate accounts are created as I was not aware that I had any.

Thanks

Hi Sydney,

I still havent received the evidence on email and I cannot see anything here as well.

Kindly assist.

Hello INTERPOL7771,

We can not post the evidence provided to us by the casino.We do our best to help our members, however, there are no further steps that we can take to assist you.

Please note that we are not a gambling regulatory body and in case you disagree with this decision, you can make a further complaint HERE.

Hello and glad to see you INTERPOL7771

Due to GDPR regulations we are not allowed to post any information which is connected with other accounts. 

By the way we can clearly see that this was a duplicate one. 
As I have already told you we always withdraw the money if the player is fair.

Dear Dassist casino,

I do not agree with this. I am entitled to my own personal data:

The law around the identifiers on the so called account that is associated to me is as follows:

I draw you to the point on the ICO guideline that it is not personal data unless it relates specifically to an individual and that individual is identifiable.

I suggest you draw a report from the system that shows a duplicate account associated to mine...its simple as that.

Dear, INTERPOL7771

Point #3 in the first screenshot you have sent: 

"What indentifies an individual could be a number / IP address / cookie indentifier".

We are not allowed to tell you this info and this decision is a final one. 

Dear LCB members,

I cannot just accept this response as I firmly believe that I do not have any duplicates.

Do not harp on the IP address point.  If it's the same IP than it should be the same person or household which is your assumption then there should not be a problem as we are referring to one individual.

Should I contact ICO and I can post the screenshot of their email here clearly indicating that because this is my account and I am not enquiring about another person this info must be provided especially after my winnings were stolen due to this.

THIS decision is by no way final. It is against the law should a casino that takes peoples money think it's at their sole discretion to decide....its NOT!

I request this info either via email or on this forum as I believe that you have unjustly stolen from me.

INTERPOL7771  rizk casino cheated and robbed me and in the end their decisions was "FINAL" still i provided proof and won my case then suddenly their final descision wasn't so final. Casinos lie all they can and will make up anything without proof trying to make you give up as many usually do at this point. I saw your multiple posts i know you might not be the kind to give up, just wanted to throw in my 2 cents as to not let yourself be cheated by their lies. I'm leaving all their casinos, direx, they cheaters, liars and they play with their provably fair system changing seeds when you are winning  etc. There's nothing to do with them, i lost so much in the end that i tried crazy live roulette stuff to end up noticing too quickly how slots compensate roulette wins to the point i'd get nuked on all their sites non-stop. Last one fastrip casinos (fastpay) where i could play for weeks their nuked slots i would never have a cash out from slots... just always ending up all in on roulette to get obliterated all over. Direx really destroyed my fun to play casinos. They ruined it and proved me how they cheat sooo many times i ended up almost throwing up as when you know how it works you then clearly see their manipulations and how they cheat you. There is a difference between bad luck and controled manipulation of results=fraud.

I always loved gambling but past year just completly killed it. I don't hype gambling no more, i don't want to play. I think about casinos online and just want to puke all over. But it's most likely a good thing to be set free from gambling. They are killing their own industry. We don't even have to do anything, they will blow up themselves so bad the damage is already obvious. They are struggling and casinos closing... RIP online gambling, wish you were not manipulated.

Hi Fredos,

Thank you for taking the time in providing your experience with online casinos, much appreciated.

Just a question:

Did you provide evidence to this forum moderators or another forum to get your case resolved?

Dear members,

We've been provided with the evidence which clearly shows multiple accounts opened by INTERPOL7771 at DasistCasino.

Furthermore, we've just discovered that INTERPOL7771 and BATMAN007 account (who also had few complaints on our direct support forum) have the same IP address. So, the owner of these accounts was also creating multiple accounts on LCB forum.

Creating multiple accounts at any online casino or here on LCB forum is not allowed and can lead to termination/ closure of all accounts.

We are doing our best to help all our members with their complaints. Our complaints service is free, neither party pays us as we're only helping in the mediation process here. However, we won't have any tolerance towards players who are giving us misleading information and trying to abuse our complaints service. 

Due to violation and abuse of our complaints service for the purpose of pushing personal agenda and putting pressure on the casino on a public forum to pursue personal goals, this account and all other potential multiple accounts will be banned from LCB forum and such comments deleted.

Last night i deposited to das ist casino using e-interac. After receiving confirmation from gigadat (payment provider) that my deposit was succesful nothing happens. I ask das ist support and provide them with bank statement showing the payment and the gigadat confirmation email including the reference code for them in case of issue. They took their sweet time to reply me that it was on my end and they never got the money. The thing is they had the reference number from the payment provider, they could just contact them and verify which they did not! They just got rid of me lying and telling me it's my payment that failed. You need to have serious balls to tell a customer he failed to deposit while having all the proof of payment and not even contact the payment provider. This is fraudulent and enough is enough, this better be solved quick because at this point i'm at the lawyer stage. This is illegal and criminal and it's not exageration. Email of my account is same as my email on jswqzs.com.

Hello fredos386,

We've sent an email to the Casino Representative. Please keep an eye on this thread for the updates.

Hello, Fredos!
As we see your deposit was failed. It can happen when there are some mistakes in the payment details. In this case your funds going to be return to your bank account, but, unfortunately, we can't say how soon. It's depend of your bank and payment system. Also, we sent you e-mail that provide more detailed info.

Hi, i provided the first time the proof of payment from my bank account along with gigadat proof that the payment was accepted. Gigadat claims that they transfered and is just an intermediate and to refer to you. It happened in the past with casinochan and 2-3 days later the money appeared. It was meant to be for the promotion but i deposited a second time to benefit of it. If/when it shows up i'd appreciate if i could cash out without wager as it was not my fault and i deposited a second time to play. ty

Hi There, :)

In the Netherlands there was change of licensing. I got tons of mails that casino's will be stopping offering there services in the Netherlands. I went through my old casino accounts and found an old voiding (end 2018) of Dasist casino. In that time they stopped providing services to the Netherlands, I couldn't enter my account anymore because there was " IP restriction page" , after mailing with support they answered the following.

"
"Sorry, but you can't make withdrawal. Your account was closed per administration decision due the law of your country."

"It is law of your country, xxxx

The website accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.

Users from the following countries are not allowed to deposit and play real money games including bitcoins: France, Spain, UK, Israel, Netherlands, Australia, US and its territories. "

Last week I saw Dasist casino was back providing there services to the Netherlands the reinstated account and my funds, when I asked about these funds Dasist locked me out again. :mad:

This decision is at sole discretion of the company and the player will not be notified or informed about the reasons of such actions

You can read it in our Terms and Conditions here - 

I think they voided my funds because I have been dormant on my account. There is no clear answer from the casino I keep sending e-mails but Dasist is unresponsive. Can they void my funds because I have been to long inactive in my account? The Dasist site was unreachable for me for years and the support was unresponsive it seems under new management now.

Even if they have the legal right to void my winnings. (dormant account) due my current situation, there could be some remorse in the way my case has been handled in the past, when I played at there casino it was fully operational in the Netherlands after stopping there services in the Netherlands they void my winnings.

Many players get help on this platform, I thought I would give it a try!! :)

Any help is appreciated big time! TY TY :cool:

Hello clydester1,

Could you please send me your casino username to private message inbox and we'll ask the Casino Representative to look into this.

Just sent you my username in your inbox.

I hope it can get resolved I was threated really poorly by this casino under the old managment.

They did the good thing and returned my funds. After non accesing the site I thought it was impossible to get my funds.

I am just playing for fun but with casino's not paying out the fun is a bit lost :((

Hello clydester1,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative and asked him to look into this. Keep you updated.

I tried to talk in the chat support yesterday

First they say: 

1.PLease request a new withdraw to a international bank. (was not possible due my funds were removed)
2. Money was confiscated due to no phone call. ( I had phonecall back in the day my acount was verified).

3.The amount is subtracted due inactive account sorry. ( I was never allowed to enter my account for 1 year as there was IP location restriction.) Also the only way to reach them was by email  There were unresponsive never responded to any of my mails.

It is a really weird situation which I hope to get resolved.

Hello clydester1,

I am a representative of DasIst Casino, LCB reached out to me to look into your issue.

After ordering your winnings withdrawal you were asked to complete the account verification. While the casino never received your selfie with ID and a note saying “Hi, DasIst Casino”, which was requested as a part of verification, the casino still allowed you to withdraw the winnings. Unfortunately, for some reason, you were not able to do so. In the meantime, your country of residence was removed from the list of territories accepted under Direx N.V. – the license DasIst Casino operated under at the time. This restriction was the reason why you could no longer access the site. As the result the funds were retained by the casino as your account was deemed dormant.

However, even in such a case when a player can no longer access the site, they can still reach the casino via email (or seek help via forums, like in this case) and arrange the withdrawal of funds.

Since then, DasIst Casino has changed its owner, becoming a part of N1 Partners Group brand, and has also changed its license from Direx N.V. to N1 Interactive Ltd. As DasIst Casino was not a part of N1 Partners Group brand at the time and operated under a different license, currently it cannot be liable for any past financial damages you may have suffered. I regret to inform you, but due to this your winnings will not be reimbursed and your casino account will remain closed.

Hello N1 Partners,

Thank you for finally responding, it was been really hard to get a hold of anybody from support. I supposed to get back by email. I sent over 6 emails in the last 2 months. Never got any responds it was really frustrating!

About your responds it is just not correct in your time line I did the full verification procedure on the das is casino site I was fully verified you have giving me 3 different reasons why not to pay me.

1. The amount is subtracted due inactive account.
2. My account is closed due non Skype call
3. While the casino never received your selfie with ID and a note saying “Hi, DasIst Casino”  ( YOUR OWN PUBLIC RESPONDS)

As you locked me out of my account for non valid reason, I can't show this public forum that this HAS BEEN verified. Instead I will show an email from Das ist casino was unresponsive to all my emails( email 2017). Not anything different than the current situation:at your casino I must say :)

I quote from email ( you must see  this in your own database) " I have uploaded a picture of me holding a paper saying Hi Dasist. Can you please verify those pictures and process my withdrawal. I have send you so many documentation... " 

Never te less I tried to use a mediator against das ist casino  in 2018 there RE INSTALLED my funds! I attach another screen shot (re installed funds). That is why my funds where showing in your software when I logged in recently.

So basically the story what das ist casino is telling me is conflicting for everybody. As it kind of shows I have been really mistreated by the old das ist brand. When a casino is transfer it's license its still branded the same name. also when transferring casino accounts and funds it was taken into to account. I hope the new Das ist casino brand can recognize I have miss treated and make correct on up the mistake. No player should be going through what I went through. This just looks like you withholding the funds without any legit reason and not want to pay me.

I hope you can follow through on what your casino brand Das ist casino has become and re install my funds for a pay out! 

Regards

clydester1

p..s the none territory  list was there for a long time I never notified I could play again nor any responds from your email that  I have sent to the current das ist casino. Non responsive, non entering the website. I just gave up hope after a while...

Hello clydester1,

Please note that your attachment which had info from another gambling forum has been removed as it's not allowed to post other gambling forum's correspondence (emails or any other info) on this site. You can discuss these emails on those sites that have been handling your issue at that time (in 2018).

The Casino Representative has been notified about your post here. Please keep an eye on this thread for updates.

Hello clydester1,

Thank you for the provided information. While the winnings were indeed reinstated after you turning to the abovementioned mediator for help, you never contacted the casino regarding the withdrawal afterwards. The casino did not hear from you for some time and retained the balance, deeming your account dormant.

Also, the said mediator has already provided you a comprehensive answer on this matter. While the situation is unfortunate, the casino acted within its Terms at the time. Thus, our initial decision stands - your winnings will not be reinstated and your account will remain closed.

As I provided this forum with the information, that it was impossible to enter the site and there were no responsiveniss. It was a chanceless matter for me to think that I would ever get paid.

At least you are exposing your own casino behaviour publicly, your support has trying to give me 3 diffrent reason not to pay me (including yourself). Now after discussing ,we are founding out you just not want to pay out on dormant behaviour which you as a casino could find a reasonable reason, but me as a casino player and the whole casino community we dissgust these situations. Also mention that The Netherlands asked the MGA not to maintain dormant fee's for casino players as it unreasonable. As the N1 casino group will apply for this license you have to comply with these rules eventually.

I still hope you can see this as an unfortnate situation also you NEVER sent out a email to provide me with information that the license was taken over or that I could login again. I hope we can still find a way to come mutual ground in the matter...

Hello clydester1,

The Casino Representative has already explained everything twice. You came to us with a complaint from 2017/ 2018 which was handled by another gambling forum at that time and while this casino was under different management. 

We don't know what they've done at that time and how that gambling forum was handling your case. Therefore, we consider this case closed.

There was nothing handled my funds were returned to my account, as I want to withdraw them 2021 September. They unjustified forfeit my winnings and my funds which is not legally justified in court. If N1 interactive applies for a dtuch license.  I could hold them liable as a company!

Its more about common sense and representing your casino in the right way!

Hello clydester,

Everything has already been explained. If you are not happy with our decision, you can complain to the casino's licensor. We consider this case closed. 

As you can see on my attachment. This was the page I was looking up against when they returned my money. Thats why I couldn't reach the funds. There still liable as the company as they hide behind the fact that there changed licenses. I didn't even get my orginal deposit back. It is just stealing!

When you apply for the Dutch license you are still respondsible for this funds and I will hold you liable as a company and find the publicity again!

Thank you lcb forum for doing a incredible job helping the customers!