Crypto Loko/Punt Crypto Support and Complaints Thread

Hi There!!I was trying to get my first withdrawal from crypto loko...it was approved on the 21st but still haven't received anything and the live chat informed me that all of a sudden my country is not eligible to receive winnings from free spins but when I deposited to confirm wallet no issues to get that money back..

any winnings as long as it is from deposits should be also ok allegedly somehow...funny enough previous communication not once mentioned any possible issues...

i do have email proof of my withdrawal being approved and that i should receive my withdrawal "crazy fast" and my transaction list says "manager approved withdrawal" and being processed...

Please advise how to proceed!!

regards Florian

Hello Flodemarco,

First of all, welcome to LCB! Glad to have you here. 

Can you be more specific, are you saying your country was not restricted by their terms and conditions before you won?

Thanks in advance for your answer.

Hello Flodemarco,

Any update?

Hello Flodemarco,

We will close this complaint due to the inactivity of the submitter. 

Hi!!Thats what i was told by live chat...thats why they don't want to pay me 

Hello Flodemarco,

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks.

Hello Flodemarco,

Can you please send us your casino username/id via private message?

Hello Flodemarco,

We will close this complaint due to the inactivity of the submitter.

I began playing at Crypto loko this week. I was ecstatic to see the platform had games I like , awesome incentives and instant payout,... When you say too goo to be true? You better believe it!! My first withdrawal from straight cash deposit was for $347 which I received in a matter of 45 mind. I never take promotional only straight deposits so my next withdrawal was for $70 which I still haven't received 2 days later. I spoke with customer service whom advised me it would be within 72 hrs. I contacted support again to be told this time that it would be 3 to 7 days!!!!  I questioned why 1st withdrawal was expedited so quickly and was told that casino uses a ALGORITHM that determines how funds are distributed? I used a rewards coupon today. Requested withdrawal of $55 and it is pending as well. Crypto loko has drivene LOCO!

Hello Queenbee68,

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hello Queenbee68,

Can you please send us your casino username/id via private message?

Hello Queenbee68,

We will close this complaint due to the inactivity of the submitter.

I joined crypto loko last year redeemed a promotion. I am active in the military so Im just coming back on leave after death of my mother so I got comfortable made verification deposit since my identity was verified last year I received confirmation my withdrawal was approved and on the way to my wallet. I was ecstatic. It left $11 . I got a cup of coffee sat back down and started navigating through the website. My $11 disappeared, my account was changed to free mode. There's no chat button and transaction history show no deposit, withdrawal nor balance.. I looked for contact us which was help @cryptoloko.com I received I suppose is a default mail give. To any who is looking for the 24/7 customer service support they so proudly announce!! I then sent I must say a aggressive and vulgar rely requesting explanation to speak with pit boss, manager anyone because thry said it would be about 72 hours to confer with me about this because of high volume!!! Please help because this is unprofessionally deceiving. I really liked this platform and their great incentives for players I couldn't wait until I was able to take a leave and sit back and relax playing now,? They've given me a nasty impression of honesty. My username Angela Lawrence  will look in casino for other and send this privately thanks.

Hello darealmrsfulton,

First of all, welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks.

Hello darealmrsfulton,

Can you please send us your casino username/id via private message?

Hello darealmrsfulton,

We will close this complaint due to the inactivity of the submitter.

How the hell do y'all get off taking 100 dollars off my withdrawal? Did I charge you the fees when I sent you my money? No. I paid them. That is bullshit.

Secondly, I been waiting on this brc withdrawal all weekend. So let's get this show on the road. 

Username is ******

Hi Yorkiechels,

Can you please advise whether you're referring to Crypto Loko or Punto Crypto Casino?

In most cases, the withdrawal fees vary and depend on the payment method.

Greetings all,

Due to the use of 3rd party payment providers we as an organization are subject to fees on funds coming and going, however it is only on withdrawal that a processing fee of 5% is charged per the terms and conditions of the casino. In this case on a withdrawal of $2000 the processing fee would be $100 thus $1900 has been paid in full. Hopefully this clarifies things.

Best wishes,

Crypto Loko

Since we've got the clarification from the casino rep, we will mark this complaint as RESOLVED.

Hello! 

I placed two withdrawal request with crypto loko casino on May 5th & 6th using bitcoin. Once you complete the bitcoin withdrawal request it states, it can take up to five days to receive a response. Its past the 5 days & still no response. I've contacted support several times and my vip host and they all say there is no update & I should hear something soon. They can't give me a  definite answer on when I should receive an update. Which i find unacceptable.  My account is fully verified and from my understanding there are no other issues. So I should have received both payouts earlier this week. 

Hi nhaley39,

We regret to hear you've experienced the withdrawals delay at Crypto Loko Casino.

Please provide us with your casino username via private message so that we could get in touch with the casino rep and try to help you.

Thank you.

Hi nhaley39,

We have received your casino credentials and we will get in touch with the casino rep. As soon as we receive any feedback, we will let you know here on the thread,

Hello!

Thank you!

Greetings all,

We have reviewed the situation and will see what can be done to assist, if anything else is required we will inform you here nhaley39.

Best wishes,

Crypto Loko

Hello! 

I would like to provide an update on my withdrawal request. The first withdrawal request that I placed on the may 5th, was approved on the 21st.  The second one is still pending which both should have been approved at the same time. I contacted support about this issue & I was informed all withdrawal request are processed one by one & I must wait for the first payout to receive an update on the second one. Which i find unacceptable due to the fact its past the 5 days. 

I forgot to mention this. If all withdrawals are processed one by one & I must wait until I receive the first payout to receive an update on the second one; I should've received an update on the withdrawal request placed on May 05th on the 7th. Due to the fact,  I received a payment through coindraw on May 06th. So that means I should have received an update on the bitcoin withdrawal request on May 7th. 

As I mentioned before, I should have received an update on both withdrawals over a week ago. I never had to wait this long for a payout when using bitcoin as a payment method. I receive my payout within 4 business days. 

I contacted support to make sure the rules has not changed & I was informed it takes 1 to 3 business days for a approval & up to 72 hours to receive payout. I attached proof of the chat conversation. 

Hello! 

All documents didn't upload. Here is the rest. 

The rest of chat 

Hi nhaley39,

Thanks for detailed update, we will forward all these data to the casino rep. The casino rep already advised they would review both cases and try to assist. Let's wait for the feedback.

Thank you!

Hello LCB Team and others, so first off id like to say I have had great luck with this site in the past, multiple payouts, multiple freeroll tournament payouts, no issues, however the past 6 months, I have been denied withdraw requests multiple times and I was wrong about the terms and conditions a few of those times, i will admit that... however this time i cannot see how its an issue when the support agent says i could withdraw a freeroll tournament winnings if I make a deposit before hand to ensure no multiple freerolls or bonus, which I did. so long story short..   I deposited via bitcoin lightning went straight to the freeroll tournament played and won 1st. the 5usd deposit was for the addon incase i needed it. I was in first so i did not use the addon, left played the 5 on some slots lost it all, ended up 2 hours later finishing 2nd.

1st prize 50usd

2nd prize 30usd

3rd prize 20usd

I placed 2nd, got the popup notification that I had placed 2nd won 30usd, I chose to withdraw only 20usd and left 10usd in my casino account... Shortly afterwards my account said 0.00 and the withdraw wwas cancelled.. contacted support was told I claimed more than 1 freeroll or bonus after depositing the bitcoin via lightning.. 

Here are some screenshots, and My info. thank you LCB in advance

Username - **********

email - *********

prior account history incase you need

Hello Galahad,

Sorry to hear you experienced issues when playing at Crypto Loko.

We have forwarded your complaint to the casino rep. As soon as we hear from them, we will update you here on the thread.

Greetings nhaley39,

We have sent your most recent approval for payment and asked that the final requested withdrawal to be reviewed for approval as soon as possible. Hopefully we see some movement shortly.

Best wishes,

Crypto Loko

Greetings all,

We have reviewed the situation and the requested withdrawal was denied as the free roll tournament was began before the deposit was made making it ineligible for withdrawal Galahad. We submitted the situation for further review by our approvals department and asked that an exception be made in this case on your behalf. We are happy to report that the head of approvals agreed with our assessment and the funds were re-deposited into your account and requested as a Coindraw withdrawal (our automated Bitcoin payout method). We should see the transaction go through in the not too distant future but if you have further issues with this withdrawal please let us know. 

Please note that this is a one time exception and you will be required to fulfill ALL of the terms of the casino moving forward.

Best wishes,

Crypto Loko

Thank you very much, I am sorry for the inconvenience and crypto loko will continue to have my loyalty

thank you LCB. I can confirm the money was back in my casino account, I have since requested a payout,

again thank you guys

You're most welcome Galahad, happy to assist you. 

Glad you got yout money. 

Hello! 

Thanks for the response. I received both payouts & I consider my complaint solved. Thank you! 

Hi nhaley39,

You're most welcome, pleasure helping you.

Great news, happy you got your money 

Cryptoloko will make u run around hoops to not pay you your winnings. I've sent in multiple documents to verify I even had to send 10$ to verify my crypto wallet and they said they would send my withdrawal plus my 10 back to me. I was going to write good reviews until they cashout process is horrible and they claim to be instant withdrawal casino which is a bunch of lies. Anyone trying to play at cryptoLOKO " DONT LOSE YOUR MONEY PLAYING HERE, THEY MAKE EVERY EXCUSE ON WHY NOT TO CASHOUT YOUR WINNINGS. 

Hi Loyalty011988,

Sorry to hear you experienced issues when playing at Crypto Loko.

Please send us your casino username via PM so that we could get in touch with the rep to look into your account and check what has happened here.

Hi Loyalty011988,

We are still waiting for your account details. Please send us your casino username via PM so that we could get in touch with the rep to look into your account and check.

Hello!

I placed a withdrawal request with crypto loko 7 days ago and still no update. I used bitcoin as cashout method and it states I should receive an update within 5 days but no update. 

Hi nhaley39,

Sorry to hear you have experienced with withdrawal at Crypto Loko Casino.

Is your account verified? Is this your first withdawal?

Hello! 

I received my withdrawal request from the casino yesterday. So I consider my complaint resolved. Thank you! 

Great news nhaley39, thanks for letting us know.

They advertise EVERYWHERE that withdrawals will take less than 20 minutes. I NEVER would have deposited my money at this casino if they didn't guarantee that I could receive my winnings in less than 20 minutes. When I make a request for a withdrawal I am suddenly told that it will take 3-5 business days to process my withdrawal. I am still waiting for my withdrawal of my winngs from my bonus FREE deposit. CLEARLY states as you can see that I can expect my cashout in less than 20 minutes, but stilll I am met with excuses from support with reasons that are unnacaptable! They need to be blacklisted for this!! I need my money NOW! I NEVER NEVER NEVER would have deposited my money had I known that waiting like this would be possible.

My ENTIRE chat history with these guys. Please excuse the hostile remarks made when I was made extremely upset by their unacceptable answers at various times......,

[2024-06-27 23:17:01] [I'm a bot] Welcome to Live Support! How can we help you today?
[button]Free Spins[button] [button]Loyalty Bonus[button] [button]Deposit[button] [button]Withdrawal[button] [button]Other[button]
[2024-06-27 23:17:01] [syvn7rkb19] Withdrawal
[2024-06-27 23:17:02] [I'm a bot] Don't forget to check out our latest offers on the Promos page from the casino menu.
[2024-06-27 23:17:02] [I'm a bot] Welcome to Live Support. Before finding the best agent to assist you, please help us expedite things by typing your request or question here:
[2024-06-27 23:17:14] [syvn7rkb19] i have already filed complaints
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[2024-06-27 23:17:16] [I'm a bot] One of our representatives will be with you shortly.
[2024-06-27 23:17:24] [syvn7rkb19] you guys need to process my withdrawal
[2024-06-27 23:18:08] [syvn7rkb19] i was promised my winnings in less than 20 minutes. I made a bonus free deposit and my withdrawal request is still pending
[2024-06-27 23:18:17] [syvn7rkb19] that is UNACCEPTABLE
[2024-06-27 23:18:52] [syvn7rkb19] You advertise EVERYWHERE That cash outs will be less than 20 minutes EVERYWHERE!!
[2024-06-27 23:19:10] [syvn7rkb19] I NEVER WOULD HAVE DEPOSITED MY MONEY IF I KNEW A WAIT LIKE THIS WOULD BE POSSIBLE
[2024-06-27 23:20:22] [Live Support] Thanks for holding, in the meanwhile, you can play this mini-game:
[2024-06-27 23:20:23] [Live Support] <iframe src="https://chat.stackq.com/casinogames/ufo/" style="width:280px;height:255px;-webkit-user-select: none;-ms-user-select: none;user-select: none;"  frameborder="0" ></iframe>
[2024-06-27 23:21:32] [Zachary Miller] Welcome and thank you for contacting Casino Support Center. You are chatting with Zachary Miller from our Live Chat support.
[2024-06-27 23:23:29] [Zachary Miller] May I know what deposit amount are you contacting us in reference to?
[2024-06-27 23:23:46] [Zachary Miller] I mean withdrawal amount*
[2024-06-27 23:24:14] [syvn7rkb19] my deposit was $52 and i am waiting for my withdrawal of $180
[2024-06-27 23:24:37] [syvn7rkb19] Completely 100% bonus FREE
[2024-06-27 23:25:20] [syvn7rkb19] You guys have told me time and time again that only bonus FREE deposits are eligible for instant withdrawals
[2024-06-27 23:25:53] [syvn7rkb19] and now that i have requested one, i still get excuses for why i have to wait for my money
[2024-06-27 23:27:20] [Zachary Miller] Alright, look, I know you were told this earlier: The Coindraw withdrawal time frames are based on an algorithm that assesses customer activity. Currently, the system shows that your transaction is queued will be getting processed within the following 3-7 calendar days.

But it's the way policies work, they're all stated in our terms and condition that can be read while creating the account.
[2024-06-27 23:28:09] [syvn7rkb19] send me my entire chat history transcript please
[2024-06-27 23:29:05] [syvn7rkb19] I don't care what it says in your terms. you guys tell lies
[2024-06-27 23:29:34] [syvn7rkb19] and then you try to hide behind your terms later as a way to justify your lies
[2024-06-27 23:30:36] [Zachary Miller] Are you able to scroll through your chat history?
[2024-06-27 23:30:46] [syvn7rkb19] no
[2024-06-27 23:31:05] [syvn7rkb19] i want every chat i have ever had with you guys since i opened my account
[2024-06-27 23:33:20] [Zachary Miller] Allow me. I'm working on it.
[2024-06-27 23:34:32] [Zachary Miller] Live Support
2024-03-06 23:58:09
Welcome to Live Support! How can we help you today?
I'm a bot
2024-03-06 23:58:09
Already Loko for our big-bucks rewards? Get even MORE, Amigo! Deposit $49+ with code LOKOBUCKS211 to get a 211% BONUS, and you'll get a free spin on the Loko Wheel for a chance to win up to $6,867 each time you do - every spin GUARANTEES a win!
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 Anthony Moccia
2024-03-06 23:59:04
Hey. i'm just wondering when will my withdrawal be processed? It was approved like 13 hours ago but I still haven't received it yet
I'm a bot
2024-03-06 23:59:05
Thank you for contacting us.
2024-03-06 23:59:05
One of our representatives will be with you shortly.
System assistant2024-03-07 00:01:06
Chat was automatically transferred to "All Brands CS_Chat (Backup Routing)" from "CryptoLoko CS_Chat"
Live Support
2024-03-07 00:02:09
Thanks for holding, in the meanwhile, you can play this mini-game:
2024-03-07 00:02:10
2024-03-07 00:04:08
quizInline survey - Did you know we have over 100 games in our casino lobby?
System assistant2024-03-07 00:10:18
Chat was assigned to [958] Tess Mercer
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Tess Mercer
2024-03-07 00:10:42
Welcome and thank you for contacting Casino Support Center. You are chatting with Tess Mercer from our Live Chat support.
2024-03-07 00:10:46
HI, Anthony!
 Anthony Moccia
2024-03-07 00:10:49
hi
Tess Mercer
2024-03-07 00:10:52
Please allow me a few minutes to check that for you.
 Anthony Moccia
2024-03-07 00:10:56
ok
Tess Mercer
2024-03-07 00:13:15
I'm very sorry for the delay. Thanks for bearing with me!
 Anthony Moccia
2024-03-07 00:13:27
no problem
Tess Mercer
2024-03-07 00:13:58
As I can see your $50 BTC request approved on 3/6/2024 and it's still on the time frame.

From the date of your withdrawal request, there is a one-business day review period for approval. Most payments will be sent on the same day of approval, but it may also take up to 72 hours. We encourage you to wait out this period before reporting any delays. Thank you for understanding.
2024-03-07 00:14:02
Is there anything else I may help you with?
 Anthony Moccia
2024-03-07 00:14:21
no thanks
Tess Mercer
2024-03-07 00:14:37
You are welcome.
2024-03-07 00:14:40
Thank you so much for playing at Casino Support Center. We really appreciate your loyalty. Have fun, good luck and don't hesitate to come back anytime, we're here for you 24/7.
At the end of our chat, you will see a short survey, we would greatly appreciate a minute of your time to rate the service I provided. Thank you.
System assistant2024-03-07 00:14:42
Tess Mercer has closed the chat!
 End of the chat - query_builder2024-03-06 23:58:09 - 7852316 - homeAll Brands CS_Chat (Backup Routing)

Live Support
2024-03-08 05:31:42
Welcome to Live Support! How can we help you today?
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2024-03-08 05:31:42
Already Loko for our big-bucks rewards? Get even MORE, Amigo! Deposit $49+ with code LOKOBUCKS211 to get a 211% BONUS, and you'll get a free spin on the Loko Wheel for a chance to win up to $6,867 each time you do - every spin GUARANTEES a win!
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 Anthony Moccia
2024-03-08 05:32:29
Does the next batch of payments get sent out soon? i'm just wondering if i'll get my withdrawal soon because it's been 48 hours since it was approved
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2024-03-08 05:32:30
Thank you for contacting us.
2024-03-08 05:32:30
One of our representatives will be with you shortly.
System assistant2024-03-08 05:32:35
Chat was assigned to [982] Sean Snow
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Sean Snow
2024-03-08 05:32:51
Welcome and thank you for contacting Crypto Loko. You are chatting with Sean Snow from our Live Chat support.
2024-03-08 05:32:54
Hi Anthony.
2024-03-08 05:32:58
Allow me a moment to check your account. Thank you for bearing with me.
 Anthony Moccia
2024-03-08 05:33:02
k
Sean Snow
2024-03-08 05:36:11
Thanks for holding.
2024-03-08 05:36:52
Your withdrawal for $50 has been approved on 03/06. Unfortunately, we don't have access to such information. However, It should be processed very soon.
 Anthony Moccia
2024-03-08 05:37:16
ok
2024-03-08 05:37:39
how soon do you think? ballpark
Sean Snow
2024-03-08 05:38:12
Our finance team only works on business days, so I'd recommend you to check back with us on Monday if there's no update today.
 Anthony Moccia
2024-03-08 05:38:26
ok
Sean Snow
2024-03-08 05:38:54
If you have any other questions, please feel free to let me know. I will be happy to help.
 Anthony Moccia
2024-03-08 05:39:04
no thanks
Sean Snow
2024-03-08 05:41:40
Thank you so much for playing at Crypto Loko. We really appreciate your loyalty. Have fun, good luck and don't hesitate to come back anytime, we're here for you 24/7.
2024-03-08 05:41:43
At the end of our chat, you will see a short survey, we would greatly appreciate a minute of your time to rate the service I provided. Thank you.
System assistant2024-03-08 05:41:51
Sean Snow has closed the chat!
 End of the chat - query_builder2024-03-08 05:31:42 - 7859128 - homeCryptoLoko CS_Chat

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2024-03-08 17:39:27
Welcome to Live Support! How can we help you today?
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2024-03-08 17:39:27
Already Loko for our big-bucks rewards? Get even MORE, Amigo! Deposit $49+ with code LOKOBUCKS211 to get a 211% BONUS, and you'll get a free spin on the Loko Wheel for a chance to win up to $6,867 each time you do - every spin GUARANTEES a win!
2024-03-08 17:39:27
Welcome to Live Support. Before finding the best agent to assist you, please help us expedite things by typing your request or question here:
 Anthony Moccia
2024-03-08 17:39:59
So the finance team isn't going to process my withdrawal until next week by the looks of it?
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2024-03-08 17:40:00
Thank you for contacting us.
2024-03-08 17:40:00
One of our representatives will be with you shortly.
System assistant2024-03-08 17:42:02
Chat was automatically transferred to "All Brands CS_Chat (Backup Routing)" from "CryptoLoko CS_Chat"
Live Support
2024-03-08 17:43:03
Thanks for holding, in the meanwhile, you can play this mini-game:
2024-03-08 17:43:04
2024-03-08 17:45:02
quizInline survey - Did you know we have over 100 games in our casino lobby?
System assistant2024-03-08 17:49:53
Chat was assigned to [159] Roseanna Crowe
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Roseanna Crowe
2024-03-08 17:50:13
Welcome and thank you for contacting Casino Support Center. You are chatting with Roseanna Crowe from our Live Chat support.
2024-03-08 17:52:37
Hi Anthony,
2024-03-08 17:52:45
Please give me few minutes while I check your account. I'll get back to you shortly.
 Anthony Moccia
2024-03-08 17:52:47
hi
2024-03-08 17:52:49
k
Roseanna Crowe
2024-03-08 17:53:50
I'm back. Thanks for bearing with me!
2024-03-08 17:54:23
Upon checking, I can see here that your withdrawal of $50 has been approved on the exact date and time 3/6/2024 8:23:40 AM EST.
2024-03-08 17:54:30
Be advised that once approved, payment will be made in 7 to 10 business days after approval.
2024-03-08 17:54:38
Congratulations on your winnings!
2024-03-08 17:55:00
Do you have any other question that I might be able to help you with?
 Anthony Moccia
2024-03-08 17:55:15
how come the last guy said 24 to 72 hours?
Roseanna Crowe
2024-03-08 17:56:25
This is the general time frame for Bitcoin not Coindraw, Anthony.
 Anthony Moccia
2024-03-08 17:56:35
why did it change to 7 to 10 business days all of a sudden?
Roseanna Crowe
2024-03-08 17:56:39
We can assure you that our withdrawal team are doing their most to process all request as soon as possible.
2024-03-08 17:56:43
Once processed you usually receive email confirmation from our Finance Team.
 Anthony Moccia
2024-03-08 17:57:13
l read the conversation I had with the last agent I spoke to
2024-03-08 17:57:21
please
2024-03-08 17:57:49
they told me 72 hours hours max and now you tell me 7-10business days
Roseanna Crowe
2024-03-08 18:00:55
I am just advising you the general time frame for Bitcoin since this is not a Coindraw ewithdrawal.
 Anthony Moccia
2024-03-08 18:01:17
I know and you're saying something different than the other people. That's what I'm not understanding. Why do you guys give different answers?
Roseanna Crowe
2024-03-08 18:01:21
Should you wish to take this further, please feel free to send an email to  [email protected].
2024-03-08 18:01:36
We hope you can still extend your patience for now, Anthony.
2024-03-08 18:02:03
We can assure you that your approved withdrawal will be process accordingly and you just have to wait.
2024-03-08 18:02:17
Is there anything else I can assist you with aside formt his please?
2024-03-08 18:05:09
At the end of our chat, you will see a short survey, we would greatly appreciate a minute of your time to rate the service I provided. Thank you.
2024-03-08 18:05:14
Since I am not receiving any response from you, this chat will be closed. Thank you for contacting Casino Support Center. If you have any other questions please contact us anytime via our Live Chat. Thank you for your time and have a great day.
System assistant2024-03-08 18:05:17
Roseanna Crowe has closed the chat!
 End of the chat - query_builder2024-03-08 17:39:27 - 7862036 - homeAll Brands CS_Chat (Backup Routing)

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2024-03-11 07:05:20
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 Anthony Moccia
2024-03-11 07:06:48
hello, so my withdrawal was approved on the 6th and I was told on friday by one of your agents to check back on monday if I still haven't received anything and today is monday and still no payment
I'm a bot
2024-03-11 07:06:49
Thank you for contacting us.
2024-03-11 07:06:49
One of our representatives will be with you shortly.
System assistant2024-03-11 07:06:50
Chat was assigned to [1062] Claudia Martens
loginClaudia Martens has accepted the chat!
Claudia Martens
2024-03-11 07:10:31
Welcome and thank you for contacting Crypto Loko. You are chatting with Claudia Martens from our Live Chat support.
2024-03-11 07:10:45
I really hope you are having an amazing day Anthony! Please allow me a moment to check your account
 Anthony Moccia
2024-03-11 07:11:43
k
Claudia Martens
2024-03-11 07:14:00
Thank you so much for your patience
 Anthony Moccia
2024-03-11 07:14:11
sure
Claudia Martens
2024-03-11 07:15:02
In this case if by the end of the day you do not receive it please come back tomorrow and we will be more than happy to check further
2024-03-11 07:17:30
Is there anything else I may help you with?
2024-03-11 07:19:06
Since I am not receiving any response from you, this chat will be closed. Thank you for contacting Crypto Loko. If you have any other questions please contact us anytime via our Live Chat. Thank you for your time and have a great day.
System assistant2024-03-11 07:19:12
Claudia Martens has closed the chat!
 End of the chat - query_builder2024-03-11 07:05:20 - 7874765 - homeCryptoLoko CS_Chat

Live Support
2024-03-11 17:10:56
Welcome to Live Support! How can we help you today?
I'm a bot
2024-03-11 17:10:56
While you wait, just stop waiting! Your next big win awaits with a 189% Bonus + 41 Free Spins on the classic Vegas Lux so jump on it! Claim code VEGASPASION189 on a deposit of only $49+ in the Cashier and this 2-for-1 combo is yours!
2024-03-11 17:10:56
Welcome to Live Support. Before finding the best agent to assist you, please help us expedite things by typing your request or question here:
 Anthony Moccia
2024-03-11 17:11:50
so they approved my withdrawal on the 6th and then what? They changed their minds or something? because I still have received any payments and today is the 11th
I'm a bot
2024-03-11 17:11:51
Thank you for contacting us.
2024-03-11 17:11:51
One of our representatives will be with you shortly.
System assistant2024-03-11 17:13:08
Chat was assigned to [1007] Edilson Wood
loginEdilson Wood has accepted the chat!
Edilson Wood
2024-03-11 17:13:16
Welcome and thank you for contacting Crypto Loko. You are chatting with Edilson Wood from our Live Chat support.
2024-03-11 17:13:54
Hello Anthony, checking your account.
 Anthony Moccia
2024-03-11 17:14:06
ok
Edilson Wood
2024-03-11 17:16:00
Can you confirm to me your bitcoin wallet address?
 Anthony Moccia
2024-03-11 17:16:40
ummm one sec
2024-03-11 17:17:36
how do l find it on my account here?
2024-03-11 17:17:40
bc1qdmw5rrc3ufx25pxapvmakgxz58y08nsyh03tmy
Edilson Wood
2024-03-11 17:18:05
Thanks
 Anthony Moccia
2024-03-11 17:20:17
if possible i'd like to actually give you a different address if you're working on sending me the payment now?
Edilson Wood
2024-03-11 17:22:04
I already sent the escalation, Anthony. My apologies, however, once you get the funds, you can contact us to update the information.
 Anthony Moccia
2024-03-11 17:22:18
ok thanks
2024-03-11 17:22:36
so what does that mean you sent the escalation? Does that mean they'll send it soon?
Edilson Wood
2024-03-11 17:23:24
The finance department will check the case and proceed accordingly.
 Anthony Moccia
2024-03-11 17:23:50
ok
Edilson Wood
2024-03-11 17:24:20
Yes, Is there anything else I can assist you with?
 Anthony Moccia
2024-03-11 17:24:47
no thanks. unless you have a new time frame to tell me I might have to wait?
Edilson Wood
2024-03-11 17:25:28
Yes, it should take 24 to 48 hours.
 Anthony Moccia
2024-03-11 17:25:41
ok
Edilson Wood
2024-03-11 17:26:01
It was a pleasure to assist you.
2024-03-11 17:26:04
At the end of our chat, you will see a short survey, we would greatly appreciate a minute of your time to rate the service I provided. Thank you.
2024-03-11 17:26:08
Thank you so much for playing at Crypto Loko. We really appreciate your loyalty. Have fun, good luck and don't hesitate to come back anytime, we're here for you 24/7.
System assistant2024-03-11 17:26:11
Edilson Wood has closed the chat!
 End of the chat - query_builder2024-03-11 17:10:56 - 7877411 - homeCryptoLoko CS_Chat

Live Support
2024-03-12 16:32:27
Welcome to Live Support! How can we help you today?
I'm a bot
2024-03-12 16:32:27
While you wait, just stop waiting! Your next big win awaits with a 189% Bonus + 41 Free Spins on the classic Vegas Lux so jump on it! Claim code VEGASPASION189 on a deposit of only $49+ in the Cashier and this 2-for-1 combo is yours!
2024-03-12 16:32:27
Welcome to Live Support. Before finding the best agent to assist you, please help us expedite things by typing your request or question here:
 Anthony Moccia
2024-03-12 16:33:07 I don't understand, Why did they approve my withdrawal if they never planned on actually paying it out!?!???
I'm a bot
2024-03-12 16:33:08
Thank you for contacting us.
2024-03-12 16:33:08
One of our representatives will be with you shortly.
System assistant2024-03-12 16:35:10
Chat was automatically transferred to "All Brands CS_Chat (Backup Routing)" from "CryptoLoko CS_Chat"
Live Support
2024-03-12 16:36:09
Thanks for holding, in the meanwhile, you can play this mini-game:
2024-03-12 16:36:10
 Anthony Moccia
2024-03-12 16:37:20
You guys make it so incredibly unappealing to want to make deposits here. You have no idea how much more often I would be making deposits here if you actually made me feel like you had your shit together
Live Support
2024-03-12 16:38:09
quizInline survey - Did you know we have over 100 games in our casino lobby?
System assistant2024-03-12 16:43:00
Chat was assigned to [159] Roseanna Crowe
loginRoseanna Crowe has accepted the chat!
Roseanna Crowe
2024-03-12 16:44:50
Welcome and thank you for contacting Casino Support Center. You are chatting with Roseanna Crowe from our Live Chat support.
2024-03-12 16:45:07
Hi Anthony,
 Anthony Moccia
2024-03-12 16:45:13
hello
2024-03-12 16:45:47
still waiting and wondering if they'll ever payout my withdrawal that was approved on march 6th
Roseanna Crowe
2024-03-12 16:46:54
I can see here that your withdrawal of $50 has been approved on the exact date and time 3/6/2024 8:23:40 AM EST.
2024-03-12 16:47:04
Be advised that once approved, payment will be made in 7 to 10 business days after approval.
 Anthony Moccia
2024-03-12 16:47:04
yes
2024-03-12 16:47:21
see you tell me something COMPLETELY different from what the last agent told me
Roseanna Crowe
2024-03-12 16:47:22
This is still under time frame for processing, Anthony.
2024-03-12 16:47:45
The 10th business days will beon 20h of this month.
2024-03-12 16:47:52
We can assure you that our withdrawal team are doing their most to process all request as soon as possible.
 Anthony Moccia
2024-03-12 16:47:56
what a joke that is not what the last agent told me, or the one before that
2024-03-12 16:48:02
you were telling me something completely different
2024-03-12 16:48:13
why on God's fucking green earth what I ever wanna fucking put anymore of my money into this fucking joke of a fucking Casino?
2024-03-12 16:48:19
you guys don't have a clue what you're doing
Roseanna Crowe
2024-03-12 16:50:20
I would like to continue this conversation and assist you with your concern, would you like to continue in a respectful manner? Or would you prefer to contact us at a different time?
2024-03-12 16:50:52
I totally understand your frustration but this is the general time frame that applies to all players.
2024-03-12 16:51:00
Rest assured that our withdrawal team are doing their most to process all request as possible as they could.
 Anthony Moccia
2024-03-12 16:51:02
No I prefer to never contact you idiots ever again for any reason. I don't even care anymore at this point if you pay me my withdrawal or not.
2024-03-12 16:51:13
you guys are too much of a pain in the ass for me to deal with
2024-03-12 16:51:19
ever again
Roseanna Crowe
2024-03-12 16:51:23
I believe I already provided you the information that you needed.
2024-03-12 16:51:23
Please excuse me but I need to end this chat now. I sincerely apologize for cutting this off.
2024-03-12 16:51:27
At the end of our chat, you will see a short survey, we would greatly appreciate a minute of your time to rate the service I provided. Thank you.
2024-03-12 16:51:30
Thank you so much for playing at Casino Support Center. We really appreciate your loyalty. Have fun, good luck and don't hesitate to come back anytime, we're here for you 24/7.
System assistant2024-03-12 16:51:33
Roseanna Crowe has closed the chat!
syvn7rkb19 has closed the chat explicitly!
 End of the chat - query_builder2024-03-12 16:32:27 - 7882746 - homeAll Brands CS_Chat (Backup Routing)

Live Support
2024-03-13 05:32:01
Welcome to Live Support! How can we help you today?
I'm a bot
2024-03-13 05:32:01
While you wait, wanna make some money magic? The NEW Magic Forest: Spellbound is finally out, and you can spin your spells with a 192% Bonus using code LOKOMAGIC192 on a deposit of only $50 or more. PLUS, you'll also get 42 FREE SPINS after each time with code LOKOMAGIC42 - and just like that, magic is made.
2024-03-13 05:32:01
Welcome to Live Support. Before finding the best agent to assist you, please help us expedite things by typing your request or question here:
 Anthony Moccia
2024-03-13 05:33:07
hello, can somebody please find out if they're actually going to payout my withdrawal that was approved on the 6th of this month?
I'm a bot
2024-03-13 05:33:08
Thank you for contacting us.
2024-03-13 05:33:08
One of our representatives will be with you shortly.
System assistant2024-03-13 05:33:08
Chat was assigned to [940] Bianca Rose
loginBianca Rose has accepted the chat!
Bianca Rose
2024-03-13 05:33:54
Welcome and thank you for contacting Crypto Loko. You are chatting with Bianca Rose from our Live Chat support.
2024-03-13 05:33:58
Hello Anthony.
2024-03-13 05:34:02
Allow me a moment to check your account. Thank you for bearing with me.
 Anthony Moccia
2024-03-13 05:36:08
ok
Bianca Rose
2024-03-13 05:38:27
Escalation has been made recently to speed up the process of your payout. We are very sorry for the delayed but our Payout Team is on working on your request.
 Anthony Moccia
2024-03-13 05:38:57
ok thanks
Bianca Rose
2024-03-13 05:39:45
Please check back on us here for sometimes for the update of this request. Thank you for your patience.
Is there anything else I may help you with?
2024-03-13 05:41:45
Since I am not receiving any response from you, this chat will be closed. Thank you for contacting Crypto Loko. If you have any other questions please contact us anytime via our Live Chat. Thank you for your time and have a great day.
2024-03-13 05:41:49
At the end of our chat, you will see a short survey, we would greatly appreciate a minute of your time to rate the service I provided. Thank you.
System assistant2024-03-13 05:41:52
Bianca Rose has closed the chat!
 End of the chat - query_builder2024-03-13 05:32:01 - 7885546 - homeCryptoLoko CS_Chat

I'm a bot
10:11:39
Welcome to Live Support! How can we help you today?
 Anthony Moccia
10:11:39
Withdrawal
I'm a bot
10:11:40
Don't forget to check out our latest offers on the Promos page from the casino menu.
10:11:40
Welcome to Live Support. Before finding the best agent to assist you, please help us expedite things by typing your request or question here:
 Anthony Moccia
10:12:04
Can I give a new crypto wallet address for my withdrawal?
I'm a bot
10:12:05
Thank you for coming into contact with us.
10:12:05
One of our representatives will be with you shortly.
System assistant10:12:12
Chat was assigned to [1030] Maggie Nicholson
loginMaggie Nicholson has accepted the chat!
Maggie Nicholson
10:12:23
Welcome and thank you for contacting Casino Support Center. You are chatting with Maggie Nicholson from our Live Chat support.
10:12:25
Let me look into that right away!
10:13:05
 Can I give a new crypto wallet address for my withdrawal?

Gop ahead 
10:13:09
Go*
 Anthony Moccia
10:13:20
can I use lite coin?
Maggie Nicholson
10:13:38
Afraid not, just Bitcoin.
 Anthony Moccia
10:14:20
That makes no sense. I deposited with lite coin so I should be able to withdraw with ltc. BTc is so incredibly expensive right now
10:14:28
one sec i'll give you my address
Maggie Nicholson
10:14:33
Thank you!
 Anthony Moccia
10:15:02
bc1q5ztsk7yt3pqcnurestctldc8m7rnee0jr7wqz5
10:15:45
So now if I use coindraw, it will go to that address correct?
Maggie Nicholson
10:16:54
Yes, the address you input at the moment of the request.
 Anthony Moccia
10:17:09
oh ok thanks
Maggie Nicholson
10:18:56
My pleasure! Are we all set for today?
 Anthony Moccia
10:19:17
umm
10:20:03
so I just requested my withdrawal and it's telling me that it could take up to 72 hours when everything I read leading up to my request said that it will take less than 20 minutes
10:20:41
IMG_0317.png
10:20:56
that's not accurate I hope right? in the green
Maggie Nicholson
10:21:04
The Coindraw withdrawal time frames are based on an algorithm that assesses customer activity. Currently, the system shows that your transaction is queued will be getting processed within the following 3-7 calendar days.
 Anthony Moccia
10:21:23
You guys are liars!!
Maggie Nicholson
10:21:26
Some requests are near instant, but the average are the timeframes above.
 Anthony Moccia
10:21:47
why do you have it written all over your site that it takes less than 20 minutes!?!?!?
Maggie Nicholson
10:22:25
Turbo's availability to players is determined automatically by our system. When you don't see it available, I'm afraid we can't activate it for you.
 Anthony Moccia
10:22:56
WOW if I don't have my money in 20 minutes then I am filing complaints because you guys are falsely advertising
10:24:01 I will never deposit another penny with you guys if I don't have my money in 20 minutes
10:24:44
IMG_0319.png
10:24:48
you see??
10:24:57
right at the top of that screenshot
10:25:20
I better get my money in 20 minutes
System assistant10:25:46
Maggie Nicholson: !player_threat || "Player Threat" was executed
 Anthony Moccia
10:26:21
if I don't then this entire conversation will be made public.
Maggie Nicholson
10:26:33
That'd be for Turbopay.
 Anthony Moccia
10:26:55
how do I use turbo pay?
Maggie Nicholson
10:27:18
 Turbo's availability to players is determined automatically by our system. When you don't see it available, I'm afraid we can't activate it for you.

To reiterate.
 Anthony Moccia
10:27:41
well what the hell is coindraw then?
Maggie Nicholson
10:27:43
I see you should be getting news on the pay-out tomorrow, by the end of the day.
 Anthony Moccia
10:27:50
you guys are a joke
10:27:57 I knew I shouldn't have played here
Maggie Nicholson
10:29:31
I assure you, none of our processes or policies are done in bad faith.
 Anthony Moccia
10:29:45
they're a joke
10:30:16 I NEVER would have put my money on here if it didn't make me think I could cash out in 20 minutss
10:30:22
that is fucking bullshit
10:30:48 I need the money today god fucking damnit you mother fuckers
Maggie Nicholson
10:30:55
I would like to continue this conversation and assist you with your concern, would you like to continue in a respectful manner? Or would you prefer to contact us at a different time?
 Anthony Moccia
10:31:02
fyck you faggot
Maggie Nicholson
10:31:09
Thank you so much for playing at Casino Support Center. We really appreciate your loyalty. Have fun, good luck and don't hesitate to come back anytime, we're here for you 24/7.
10:31:12
At the end of our chat, you will see a short survey, we would greatly appreciate a minute of your time to rate the service I provided. Thank you.
System assistant10:31:15
Maggie Nicholson has closed the chat!
syvn7rkb19 has closed the chat explicitly!
Continue of the chat - 8495880

I'm a bot
15:17:01
Welcome to Live Support! How can we help you today?
 Anthony Moccia
15:17:01
Withdrawal
I'm a bot
15:17:02
Don't forget to check out our latest offers on the Promos page from the casino menu.
15:17:02
Welcome to Live Support. Before finding the best agent to assist you, please help us expedite things by typing your request or question here:
 Anthony Moccia
15:17:14 I have already filed complaints
I'm a bot
15:17:15
Thank you for coming into contact with us.
15:17:16
One of our representatives will be with you shortly.
 Anthony Moccia
15:17:24
you guys need to process my withdrawal
15:18:08 I was promised my winnings in less than 20 minutes. I made a bonus free deposit and my withdrawal request is still pending
15:18:17
that is UNACCEPTABLE
15:18:52
You advertise EVERYWHERE That cash outs will be less than 20 minutes EVERYWHERE!!
15:19:10
I NEVER WOULD HAVE DEPOSITED MY MONEY IF I KNEW A WAIT LIKE THIS WOULD BE POSSIBLE
Live Support
15:20:22
Thanks for holding, in the meanwhile, you can play this mini-game:
15:20:23
System assistant15:20:56
Chat was assigned to [1140] Zachary Miller
loginZachary Miller has accepted the chat!
Zachary Miller
15:21:32
Welcome and thank you for contacting Casino Support Center. You are chatting with Zachary Miller from our Live Chat support.
15:23:29
May I know what deposit amount are you contacting us in reference to?
15:23:46
I mean withdrawal amount*
 Anthony Moccia
15:24:14
my deposit was $52 and I am waiting for my withdrawal of $180
15:24:37
Completely 100% bonus FREE
15:25:20
You guys have told me time and time again that only bonus FREE deposits are eligible for instant withdrawals
15:25:53
and now that I have requested one, I still get excuses for why I have to wait for my money
Zachary Miller
15:27:20
Alright, look, I know you were told this earlier: The Coindraw withdrawal time frames are based on an algorithm that assesses customer activity. Currently, the system shows that your transaction is queued will be getting processed within the following 3-7 calendar days.

But it's the way policies work, they're all stated in our terms and condition that can be read while creating the account.
 Anthony Moccia
15:28:09
send me my entire chat history transcript please
15:29:05
I don't care what it says in your terms. you guys tell lies
15:29:34
and then you try to hide behind your terms later as a way to justify your lies
Zachary Miller
15:30:36
Are you able to scroll through your chat history?
 Anthony Moccia
15:30:46
no
15:31:05 I want every chat I have ever had with you guys since I opened my account
[2024-06-27 23:34:39] [Zachary Miller] Is there anything else I may help you with?
[2024-06-27 23:36:00] [syvn7rkb19] Yes you can give me my my fuckimg money
[2024-06-27 23:36:59] [Zachary Miller] If everything looks fine, and it gets approved, we'll give you the money. Do you have any other requests for me at this moment?
[2024-06-27 23:37:22] [syvn7rkb19] it's been longer than 20 minutes
[2024-06-27 23:37:47] [syvn7rkb19] what do you mean if everything looks fine!?!?? I deposited money and i played with NO BONUSES
[2024-06-27 23:38:04] [syvn7rkb19] GIVE ME MY MONEY

Chat ID: 8497224

Hello Tonymoach4,

Please PM me your casino username and we will notify the rep about your case.

@Tonymoach4,

We are still waiting for your casino username to be able to assist you.