Crypto Loko/Punt Crypto Support and Complaints Thread

Hello Haunt928,

Hello cajunmama,

We regularly remind them about your complaints, even though we have not heard back from them yet.

You will be notified as soon as we have an answer on this forum thread, as well if we don't hear back from them, which regrettably does happen occasionally but, hopefully, not this time.

We appreciate your understanding and patience.

Keep you posted.

STILL no update or withdrawal received from Crypto Loko. This is getting really out of hand with them. It's been well I over their "72 hour waiting period". 

I went back to chat support and was told the following: 

"Thank you for your patience, should be done soon Katherine, appreciate the patience"

I questioned the reason for the delay and advised that the casino was outside their time frame, which I received the following response:

"A delay may accrue Katherine, you will get your winnings but we need to wait, it will be completed soon"

and 

"I understand your point but at this moment there's no other options but wait, if there's no other request I will need to close the interactions".

So at this point I'm not convinced the winnings have been sent. For the life of me, I cannot understand why a casino would use delay tactics & think that NOT paying out in a reasonable time will keep them in business. Alongside not following their own T&C's. The only thing that's instant at Crypto Loko is their casino accepting player deposits. 🙄

I have not one but TWO withdrawals that were approved but still have not been paid out to me! The first one is for $201.96 and that was approved on 12/14. As I have been told over and over again that payments can take up to 72 hours to process following approval, it has now been well over 72 hours today 12/18. So now when i ask support why it hasn't been paid still, now they tell me "it can take more than 72 hours". The only thing i have received from them have been several email promotional offers for deposit bonuses. They want me to deposit more money but they won't pay me my winnings!! 

UPDATE: I was finally received my winnings this morning. I will be closing my Cryptoloko account today. 

Hello cajunmama,

We are so glad to hear that! Enjoy your winnings! 

We will consider this complaint Resolved.

Hello Tonymoach4,

Firstly, welcome to LCB, glad to have you here! 

Can you please send us your casino username/id via private message so we can reach out to the casino representative to inquire about your case?

Thanks!

Hello Haunt928,

We have just sent them another reminder about your case, as we regularly remind the casino about it, and we are hoping they will reply.

Keep you posted.

they finally sent my payment but use an RBF enabled wallet for sending payments and every single payment i've received from them has had unconfirmed inputs. So basically the payments will remain unconfirmed in the pending status for ever unless the player is willing to speed up the transaction with an RBF tx. That wouldn't be a huge deal if it wasn't for one very important detail.. I have made every single one of my deposits using LITECOIN and for some reason the only crypto they allow for making withdrawals is bitcoin! My current cashout has been pending with unconfirmed inputs for over 17 hours now!! They're paying people with money they don't even have yet!!

Hello Tonymoach4,

Can you please send us your casino username/id via private message so we can reach out to the casino representative to inquire about your case?

Thanks!

Hello Haunt928,

We have sent the reminder to the casino once again, hopefully they will respond.

Keep you posted.

Hello Tonymoach4,

We will close this complaint, as you haven't provided us with your casino credentials.

Hello Haunt928,

Since we haven't heard back from the casino in a while, we must mark this complaint as Unresolved.

Given that it's the holidays, we'll reopen this complaint if they reply and let you know.

We appreciate your understanding.

I'm dealing with the same. Bitcoin withdrawal request of 3k and only received 1k and can't get a hold of anyone. I have the deposit tracked via blockchain and 2k was sent to a completely different wallet that was not mine. It should not take 3 weeks for crypto when crypto is even the name. I sent them pics and proof as well but only got one response saying they have sent it. No way to contact but I did leave a message in the live chat just in case. Just registered here after I searched for some type of help. 

Hi Drewski224,

Could you please private message me your casino username so we can notify the casino rep. 

I sent a message yesterday please let me know if not receiving 

We received your account details and notified the casino. Keep an eye on this topic. We'll keep you posted.

Greetings all,

We have reviewed the situation Drewski224 and the $1000 withdrawal request was based on a cash deposit and was approved and paid out shortly after request, the other withdrawal request in question was based on a $20 win from a freeroll slot tournament. Per the terms and conditions of the casino wins from freeroll tournaments come with a 1x maximum cashout which was paid at the minimum withdrawal amount of $50 together with the $1000 withdrawal request. Unfortunately everything above the $50 minimum/maximum withdrawal cap was removed as these were non-cashable funds.

We hope this clarifies things.

Best wishes,

Crypto Loko

Thank you for your feedback LuckyPartners.

Drewski224, could you please confirm and understand what the casino rep has just explained so we can close this case? 

Yes even though their terms state differently. And never received the 50$. Only received the 1k. Which was 997.00

Did my 1st withdrawal from Crypto Loko, and emailed them to please clarify what this meant. It seems the chat function they have available for 24/7 support, never works. 🤔 Just wanted to know what's going on. Thank you! :D

Thanks for your feedback, Drewski224. We're going to double check with the casino rep what's why you stil haven't received $50 from freeroll tournement. 

I did get the funds sent to my Crypto wallet, but they are still pending after 3 days. Is this normal?

Hm. Have you contacted the casino support to check that transaction? 

Greetings all,

The amount would be correct Drewski224 as it is minus the transaction fee, the $50 winnings were included in the payment as mentioned.

Best wishes,

Crypto Loko 

Hey guys, I just wanted to let you guys know about my bad experience at Crypto Loko. It's pretty messed up because I have made deposits there and have been playing there. I won once and they payed me out which was cool but it really bothers me how they offer a feature where you can earn stars by completing objectives. And the more stars you earn, the more freebies you can purchase with those stars. Well it turns out that when you purchase any free spins/chips with the stars and redeem them, they consider that to be a freebie even though you earned them by completing objectives. I just won one of their tournaments which was exciting and so I contacted them via Live Chat to ask them if everything on my account is legit since I haven't claimed any coupons since my last deposit. I just wanted to make sure that everything is good so that way I didn't have any unexpected issues later after getting my hopes up. And they told me that I redeemed a coupon so my winnings will be voided. That's really frustrating cause I made sure not to redeem any codes that way if I ever happen to win down the road, they wouldn't have any reason to disqualify me

Who would have thought that the stupid free spins that I purchased using the stars that I earned by completing tasks on their site would count as a redeeming a coupon. If I would have known that it would disqualify me from playing with my tournament winnings, I would have never redeemed it. It has a ridiculous playthrough and the tournament wins only have a 1x playthrough. I suspect that probably is the reason that they offer that feature in their casino so that way people will redeem them and then later if they win a tournament or something, then they have a reason to not pay them out. Im definitely not going to be playing there anymore. 

Hello Bonzeno85,

First of all welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

I sent an email on December 30, 2023 asking which network I should make a USDT deposit on.

It's the day they NEVER answered me!

Case: 153456583

Username: 5nqak0gmud

Hello laun77, 

First of all welcome to LCB! Glad to have you here.

Thanks for sharing your casino credentials with us!

We will reach out to casino representative to inquire about your case.

Keep you posted.
 

I just need clarification on which network to deposit USDT (ETH, BSC, POLYGON...?), because it is not specified on the site.

Hello laun77, 

Read more here.

• Currencies:

        

• Cashout Times:

  Pending time: within 1 business day
  Processing time: Up to 72 hours

• Email:
  [email protected]
  
  We will close this case and mark it as Resolved; if you happen to have further assistance or issues with the casino, feel free to contact us again, and we will reopen the complaint.

Regards,

I think I was not clear enough: USDT can be deposited on the TRX network, ETH, BSC, POLYGON, AMONG OTHERS. That is, I can't know which network to deposit in if they don't clarify it, is that understood?

That's why I sent the screenshot, so they can tell me what red corresponds to.

USDT IS NOT LIKE DOGE, LTC, BTC, ETH, which have native networks, do you understand?!

And I repeat, I sent an email on December 30, 2023 and today, 25 days after that, I NEVER received a response to such a simple query!

Hello laun77,

Did you read their T&C in the deposit section? Were you able to find out more?

We will again reach out to the casino and hope they will reply.

Keep you posted.

Sorry for the confusion.

There is no information about deposit networks for USDT in any section of the Casino, nor in T&C (I already searched and searched again and nothing).

I hope the Casino can answer such a simple question! Otherwise I will cancel it and I will deposit somewhere else and stop waiting for them in vain.

Thank you very much for the help😊

Sorry for the insistence...

There is no response from Crypto Loko regarding the USDT deposit network, right?

Hello laun77,

We have reached out to the casino rep again.

It appears that they have changed the email address for complaints.

Keep you posted.

thank you so much! I will be waiting for some news!

Hello laun77,

We have reached out to the casino again.

Keep you posted.

Greetings all,

An excellent question laun77, sorry for the lag. We had a communications mismatch. :)  USDT transactions can only be done in Ethereum (ETH) as it's the only blockchain our 3rd party payment provider will accept USDT. Our 3rd party payment provider does not allow cross chain transactions. 

Hopefully this answers your question laun77.

Best wishes,

Crypto Loko

Hello Bonzeno85,

We will close this as we never received your username.

Hello laun77,

We will mark this complaint as Resolved.

Regards,

I thank you for the time and patience invested in my case.

I finally made the requested verification deposit and am waiting for the approval of my withdrawal request.

Thanks again!

Username: 5nqak0gmud

I made a withdrawal request of $99.85 (first withdrawal). They asked me for an initial verification deposit of $10. I did it like that. I deposited $11 in LTC.

In a few hours, the site appears to have approved the withdrawal, however they only credited me with the $11 of my initial deposit. I spoke to a live chat agent and they said the bonus is not available in my region.

However, I WAS able to redeem it and bet it, and they DID approve the withdrawal. They argued that "approved does not mean that I will receive the money." Imagine how fraudulent, lying and unserious they can be! By operating without a license, these practices place the site in the highest position of SCAM COMPANIES!

We all know that when the coupon is not available in a region it is not even possible to redeem it! And I was able to redeem it and I also met the wagering requirements! (a waste of time, by the way!)

And another very important point is that at the time of redeeming the coupon, my account was already verified, that is, I already sent my documents and they were approved, so the argument that the coupon is not available in my region falls apart!

Hello laun77,

Unfortunately, sometimes casinos do not manage their promotions properly, and that is why this can happen.

We understand your frustration, but the rules are set in such a way that when a bonus is not "available," you just can't receive the money.

We will contact the casino to see if they are willing to compensate for this misunderstanding in your case.

Keep you posted.

Greetings all,

We had the chance to review the situation laun77 and what you are referring to is a "Manager Withdrawal" showing as approved, this is non-cashable funds being removed from the secure closed system which can only be done at a managerial level. Per the terms and conditions of the casino and the free chips themselves only one free chip is valid between cash deposit/play sessions. In this case the win and requested withdrawal is the result of the 14th consecutive free chip without cash deposit or play thus the requested withdrawal was denied on these grounds. The account confirmation deposit was refunded, unfortunately there is little to be done to assist here.

Supporting documentation has been forwarded to the LCB team for review.

Best wishes,

Crypto Loko 

Hello laun77,

We must close this complaint and mark it as Resolved, as we have received proof of the casino's rep's response.

Thanks for your understanding.

I appreciate the time invested in mediating with the site.

I simply will not return to Crypto Loko. I play on many sites and this one is a complete fraud!

Thanks again!

Hello username wre57m**** I'm having trouble cashing out. Please help. Request gets denied and long wait time. 

Hello Kingin777,

First of all, welcome to LCB! Glad to have you here. 

Thanks for sharing your casino credentials with us!

When did you request a payout?

Crypto Loko Cashout Times:

• Pending time: within 1 business day
• Processing time: Up to 72 hours
   

Regards,

Hello Kingin777,

We will close this complaint and consider it Resolved.