Crypto Loko/Punt Crypto Support and Complaints Thread

I've had numerous issues trying to withdraw funds from cryptoloko. This is a new issue as I have had a few successful transactions with them. Now there is no link to live chat, my emails go ignored except for the auto reply. I've supplied documentation far beyond what is necessary. They take days with no contact to return the money to the account. They removed other ways to withdraw and added a line in about deposit requirements to use the only method of withdrawal. Which contradicts the no rules bonus and minimum deposit requirements of bitcoin. I let the one time slide that they burned me on over $600. This time I made sure I read every statement triple time, and want my winnings that I am entitled to. I think they figure if they take long enough and deny it enough people will give up and re-donate the funds. User email is *******@gmail.com

Hello Hope Cavagnaro,

Thank you for bringing to us this issue. We will reach out to Casino Rep to inquire about this matter in your behalf. 

Please keep an eye on this thread for any updates.

Thank you.

Hello Hope Cavagnaro,

Casino Rep got back to us after checking your account and said that you will be paid when you complete proof of address.

Please provide them with those requirements and let us know when it's finished.

Thank you for understanding.

Hello Hope Cavagnaro,

Do you have any news regarding this matter?

Thank you.

Hello Hope Cavagnaro,

We will be closing this complaint due to inactivity of submitter.

I made a withdrawal request last Tuesday for $1,689 and it is now a week later and I have yet to receive my winnings. I don't have multiple accounts either. I won that money fair and square from free spins. I sent emails and get no response back 

Hello msr5pw1039,

Welcome to LCB.

Sorry to hear that you are facing this kind of issue.

May we ask if your account has been verified? Is this the first withdrawal with this brand?

Thank you for your cooperation.

Yes my account has been verified and this is my first withdrawal

Hello msr5pw1039,

Could you please send us your casino username via private message so we can reach out to the casino rep?

I won on crypto Loko I've been trying to cash out! I repeatedly send emails and no response well finally they said it was approved but I still haven't gotten anything and no response! I was just wondering if it was approved how they sent it to me! I didn't get it on my Bitcoin! I can't find a number for them for live chat! Can u help please! My email is

[email protected]

701-317-8953

Hi Shelym, 

Thanks for bringing this to our attention. We'll get in touch with them. Keep you posted. 

I still haven't got mine either

Thanks for letting us know. We'll send them a reminder. 

Greetings all,

We had a chance to look at the situation and it appears there are many accounts which used the same telephone number for account signup (among other identical details). According to the terms and conditions of the casino only one account per player or household is allowed. Please contact our service department Shellym74 and explain your relationship with the other 3 parties and inform me here when things are resolved, we should be able to assist from there.

Best wishes,

Crypto Loko

Greetings msr5pw1039,

We still have not received account details sufficient to locate your casino account. Once those are provided we are happy to review your account and see what can be done to assist.

Best wishes,

Crypto Loko

I won free slot tournament on Aug 5 2023 and on Aug 12 2023 I was told had play through 1x 50 so I played and I asked live support chat if I met the play through and was told yes do I requested withdrawal of 50 on the 12th but denied on 13th said play through wasn’t met so on august 14,2023 I talked to live chat again and again told they saw that I had met the play through to request withdrawal again and today the 18th of Aug they denied it again and said play through wasn’t met and I had not played through at all and had to play the 50x1 again . But I have copies es of chats with support and they saw I met play through 

Hello Landl73,

Could you please send us your Casino Username via private message so we can inquire about your payout?

Thank you in advance.

Hello Landl73,

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Thank you.

Hello Landl73,

We will be closing this complaint due to inactivity of submitter.

   Bro I'm sorry. Your screwd 

Hi there. Specific to Punt Casino South Africa, how long to process a withdrawal transaction 

This place is a crack shack. I beat a wager fair and square and the declined to pay me and banned my account 

Hello ApexPredator93,

According to their T&C:

1. All withdrawal requests must first be reviewed and approved by Punt Casino before being sent for payment.
2. To the best of our abilities, all withdrawal requests made by depositing customers shall be reviewed within 1 business day from the date of the request.
3. Payments will, in most cases, be made instantly following approval, but while Punt Casino endeavors to pay out withdrawals instantly, in some cases a withdrawal may take up to 72 hours or longer to process.
4. A maximum of $2,500 will be approved per 24-hour period. A maximum of $10,000 will be approved per 168-hour period. Ineligible requests will be denied within that time frame. Exceptions may apply based on the customer’s standing and activities with Punt Casino.

Hope this will help.

Thank you.

Hello Leeroy JENKINS,

May we ask has your account been verified before you requested the withdrawal?

Is this your first withdrawal with this brand?

Thank you in advance.

Hello Leeroy JENKINS,

Do you have any updates regarding above mentioned matter?

Thank you.

I'm prefacing by saying it's only been a day. But after reading all these complaints I'm already counting the minutes so this is just to get the ball rolling. 

Punt casino withdrawal around 1200 bucks. [email protected] is the email address. Clean deposit. Can we get this done before the weekend? Thanks. 

Hello James,

We will notify Casino Rep regarding this matter, and we are sure that he will update you as soon as possible. 

Keep you posted.

Thank you. 

Greetings all,

We reviewed the account prepared to assist James Heusser however the withdrawal had already been approved and paid out via Bitcoin. We love a happy ending. :) 

Best wishes,

Punt Crypto 

Indeed. I came here to write resolved but they already informed you. 

I knew it would be quick either way. 

..... now I get to throw my money away all weekend 😂😂😂 thanks LP! 

Hi James,

We are so happy to hear that you've been paid so quick. 

We will mark this case sa Resolved.

I currently did a withdraw for $400 and it said I have $371 that went through and $45 and then I only received $28 and have not received any other form of payment which my withdrawal was $400 I don't understand why I only received $28 I didn't currently use no bonuses when I played can somebody explain

Hello Jeese Phelps,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you with this issue?

Thank you in advance.

Hello Jeese Phelps,

We are still waiting for your account details. Please send us  via private message to be able to help you.

Thank you.

When they first came out. Crypto loko was fire. They had welcome bonus that were unlike any other site I've played at. When they said instant withdrawal... maybe the fastest I've ever seen. BTC hit my wallet 20 minutes after I placed withdrawal request.  But none of that is the case. Expect a 24-48 hr pending period and then up to 72 hours for your payment to be sent then just 1 more hour for it to hit your wallet. So Realisticly 48hrs-6days time. As for bonuses. They offered me a free chip bonus for my birthday.  But because my last transaction was a bonus a minimum deposit was needed. That's understandable, but here's the thing.. Their sites min deposit for BTC is $10. I did that. Customer support tells me it needed to be min of $20. Ok did that,  Customer rep tell me minimum for any bonus is $30. After taken time to think for a bit, I started a new convo asking about the terms for a free birthday chip. They stated a $50 deposit was needed to receive the $50 "free" birthday chip. And that it came with 60x WR and a max cash of..... $50!!!! SMDH.    i'm not an idiot, but they were playing me all along.  I would have made 4 separate deposit by time they were done. So I could get a birthday bonus that required me to play $3000 before I could get only the same amount to cash out. This the last time I waste money here.  Player be ware

Hello Jeese Phelps,

We will be closing this complaint due to inactivity of submitter.

I've been waiting over two weeks for my cashout from crypto loko and have sent numerous amounts of emails and they won't respond to me. 

Hello - I recently signed up for Cryptoloko and have spent a ton of money there. I chose this casino because it was advertised as "anonymous"/no kyc. I have had my identity stolen by casinos in the past so I only use crypto at sites with no document requests. 
 

This casino is not at all anonymous. After taking tons of my money, when I attempted a withdrawal, I was asked for passport, bank statement, etc. And I am not willing to give my private personal info. 
 

i would like to be refunded the deposits I've made since there was never any chance of me getting a payout under these circumstances. Please assist asap. 

Hello Jmcclain1392,

May we ask if your account has been verified?

Is this your first Payout with this brand?

Hello athdress,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to clarify this issue?

Thank you in advance.

Hello athdress,

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Thank you.

Why is my withdrawl taking so long?? 

Can you help me with my withdrawal plz

Hello athdress,

We will be closing this complaint due to inactivity of submitter.

Hello Richard Adams,

May we ask if your account has been verified thus far?

Is this your first withdrawal with this brand?

Has anyone else been scammed by this casino? Lured in with promises and even guarantees but find out hard way all they don't payout like they claim? I'm 6 days into there "instant cash out" procedure and still not received money starting to think I'm not going to curious if a lot of other people ran into same issue. Just to clarify my cash out has been approved by them just not paid out so it's nothing to do with play through requirements they just flat out are dragging there feet not paying me and having there non existent customer service lip service me on chat saying give it another 7-10 days. Lol have no answer for these advertiser of Instant cash outs all over their site and marketing emails they just say ignore that we use that to get ya here no accountability just hurry up and wait.. 6 days and counting they could of had someone from there office walk to my house on foot all the way to Missouri and hand me an envelope with cash personally faster than this... CRYPTO LOKO IS A JOKE STAY AWAY!!

Username: ******

Hello BIGCHIEF22,

We will notify Casino Rep in order to help you with this matter. Hope that we will get a quick clarification for your case.

Keep you posted.

I won a tournament and I still have you yet to see the money?  It states it was manager approved but nothing

Yeah I am having same issue 

Hello C Malicdem,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you with this issue?

Thank you in advance.

Hey all,

We had the opportunity to review the situation and we can see that you've already cashed out for (many) thousand of dollars previously BIGCHIEF22, including a previous cashout with standard Bitcoin which is a manual process and doesn't happen nearly as quickly as our Coindraw automated system. We can at least confirm however that payment was made in full yesterday and is marked delivered in Blockchain Explorer, we will also mention it is best to always request a withdrawal using Coindraw if at all possible. Manual withdrawals involve several teams who need to review the withdrawal request at various stages then issue payment manually, Coindraw eliminates much of this manual process and gets things out much faster. Nonetheless we apologize for the delay and hope you enjoy that cash!

Best wishes,

Crypto Loko