Crashino Support and Complaints Thread

This is the answer I am getting when I ask for documentation.

Me: Please provide documentation of your accusations. You can't confiscate 55.000 USD without providing anything!

Charlotte: I'm sorry. This desicion is final and can't be amended. Can I help you with anything else?

Me: So you can't provide any documentation?

Charlotte: Excuse me, I have already provided you with the final desicion regarding your account.

This is criminal.

Every casino has access to a players wager history. If I did in fact cheat I would assume they would happily share the documentation?

Hello DeAndreHop,

We have sent them a reminder once again about this matter. When we hear back we will let you know.

Keep you posted.

Any reply yet? I don't understand why the refuse to answer.

We'll try to reach them again and see what's going on.

I see that the casino rep recently has been active. Is there a reason for the unwillingness to provide documentation/answers? 

I'm not sure to be honest. We've emailed them today again but we got no answer yet. 

I appreciate the help. The fact that these people are allowed to run a business is scary. Hopefully people understand that depositing money into this site is equal to flushing them down the toilet.

We'll do our best to get through to them. Hope they'll reply. 

We still haven't heard from the casino. We sent them a reminder. Keep you posted. 

Thanks. I have involved my legal team, and we are working with different authorities. I appreciate the help so far. Let's hope this ends soon.

Please also keep us posted. We hope it will be resolved soon. :) 

Hi DeAndreHop,

Unfortunately due to Casino unresponsiveness we are forced to close this complaint temporary until we hear back from their end.

Thank you for your understanding and patience.

Hi. The casino in question has acquired a license today. Surely, there is something we can do now? 

Hello DeAndreHop,

Unfortunately, we have to inform you that we checked the Casino and came to the conclusion that they still do not officially have a license, because they have no proof or paper that can confirm it. On the website, it says that they have, but it is not linked, so we cannot treat it as if it is official. We will try to get in touch with them to send us the license confirmation if they already say they have it.

We will keep you informed.

Still no update?

they refuse to provide me with my wager history.

Hello DeAndreHop,

Unfortunately we didn't get any new information regarding this matter. 

Their license is now verified it seems.

anything we can do now?

Hello DeAndreHop,

We still haven't received any proof directly from them but we see that license is on their site officially. Only thing that we can advice is to contact their licensor HERE in hopes that You can get any updates regarding your issue.

Hope this will help.

Hi Berks. I hope all is well. Crashino has seemingly hired a new staff after they got their license. Can you please reach out one final time, just to see if they respond this time? The new team seems a lot more co-operative than the last. Thanks in advance. PS: I have reached out to the license holder, but that will take quite some time. Hopefully we can solve this if a new team is in place.

Hello DeAndreHop,

We will try once again to reach out to them. If we get any response we will let you know.

Hello DeAndreHop,

We've got the update from the Casino and they said that this case will be sent to appropriate department. It should be reviewed within the 7 working days. Once we get a response we will inform you immediately.

Keep you posted.

Thank you.

Thanks Berks. I just received this reply;

"We have investigated your case however there is nothing we can do for you at that time as we have no data of your account or activity."

Unbelievable. I actually have proof of my account with the site, and my communication with them. I cant understand how these people are allowed to operate.

Hello DeAndreHop,

Could you please send us all the proofs that you have via private message so we can review.

Thank you in advance.

Hi. I sent you yesterday 👍

Hello DeAndreHop,

Please check your inbox for further information. Thank you.

I sent you another message, Berks.

Just sent the email, Berks.

Hello DeAndreHop,

Thank you. We will check and let you know.

Just sent you another email, Berks.

Hello DeAndreHop,

Thank you for sending us the evidence. We will inquire about this matter with Casino Rep in order to find the resolution.

Keep you posted.

Any update, Berks? Casino still claims I never had an account there. Waiting for regulator.

Hello DeAndreHop,

Unfortunately we still haven't received any response from them. We have sent them a reminder once again. We have forwarded your proofs that you provided us with, Once we get any feedback we will let you know.

Thank you for patience and understanding.

Crashino and myself agreed to a settlement. Thanks for the help along the way.

Hello DeAndreHop,

Happy to hear that. 

We will mark this case as Resolved.