Cool Cat Casino, Club Player Casino, Prism Casino, Cirrus Casino, Wild Vegas Casino, Palace of Chance Casino, VIP Lounge Casino, Slots of Vegas Casino, Ruby Slots Casino, The Virtual Casino, Vegas Strip Casino, Dreams Casino Support and Complaints Thread

Hello mplaster,
Hello Gipper24,

The casino representative responded by saying they would respond to you here on the forum as soon as possible.

Regards,

Greetings mplaster,

I have had your requested withdrawal approved for you however I noticed you have not updated your Bitcoin address since November of last year. If you could kindly send the Complaints Moderator your updated Bitcoin address they can forward it to me and I'll see what I can do to get the funds out the door for you.

Best wishes,

Nick and Ruby Slots

Hello mplaster,

Upon the casino representative's response, can you please share with me via private message your updated BTC?

Thanks!

Greetings Gipper24,

I have made a special request to see if it is possible to get you an exception to withdraw via Bitcoin, in the meantime do you have another bank account that may be eligible to receive the withdrawals? The shared Chase bank account you had submitted cannot be transferred to per our 3rd party payment providers.

Thanks in advance.

Best wishes,

Nick and Slots of Vegas

I sent it to you just now! Thanks!

The Chase account is not shared. How is this so hard to understand? It was LITERALLY created with Chase as an individual account because Slots of Vegas said I needed it. Then Slots of Vegas somehow claims it's "shared". It is not. I am the only one on the account. I will not create another one just to be told some other BS lie.

Hello mplaster,

Thank you, we have notified the casino representative.

Hello Gipper24,

We will notify the rep.

Furthermore, I still can not understand how a bitcoin withdraw is a "special request". NOWHERE in slots of Vegas Terms and Conditions (https://www.slotsofvegas.com/terms.php) does it state that a Card deposit REQUIRES a wire withdrawal. I did not agree to such rules, Slots of Vegas does not have any such rule, but the casino refuses to payout via bitcoin because I used a Card deposit. Getting a bitcoin withdrawal is not a "special request", it is REQUIRED by the casino because there is no rule in the terms and conditions that states a player can't. 

Still nothing! Come on Ruby, you have been in business longer than most of the others out there yet when it comes to payouts you're the worst. I'm sorry! Really I am because really you're my favorite casino but I rarely play there anymore because it takes weeks or more to get paid. And I can't figure out your reasoning. Because I'm sure I'm no different than other players in that when I receive a payout I turn around and deposit right back into the casino. You're only hurting yourself! 

I think i've joined pretty many casinos till i'm about tired of registering into more.. What makes your casino different from the rest? As in what major offers/promos do have?

Hello mplaster,

Hello Gipper24,

We have notified the casino representative.

Hello Fred28350,

Please visit this page to see a list of casinos where you can play, as our website is geo-targeted. In addition, the casinos will be ranked in hierarchical order based on their ratings, from highest to lowest.

You know, what really makes me mad in regards to Ruby Slots is my payout has been sitting there approved since Monday and is "queued" to b sent. We all know that just means it's sitting there until they feel like sending it. Cause once it's sent u receive it very fast. Why does it have to b like this? Urghh

Been 2 weeks today and still nothing. It was approved on Monday. But not sent. Absolutely ridiculous!

Greetings mplaster,

Apologies, it's never happen previously but when I presented the payment for express disbursal the finance department requested I have you confirm your Bitcoin address via "official" channels. Could you kindly contact customer service and give them your updated address? It appears they need a ticket number for confirmation and the quickest way to accomplish this would be through the service department.

Best wishes and thanks for your cooperation,

Nick and Ruby 

Greetings Gipper24,

I certainly appreciate your feelings on the matter, my job is (sometimes not so) simply to research the situation thoroughly and assist you in whatever way I can. That said it is policy directly related to our finance department, I am attempting to circumnavigate this on your behalf however your patience and understanding in the matter are appreciated.

Best wishes,

Nick

I went to live chat and they updated my bitcoin address, they told me to check back in an hour. I waited a couple hours and was just told it would probly b the end of next week. This is ridiculous,  can u please help. Hell, they'll need another update by then. Thank you!

Hello mplaster,

We ask for your patience in your case, and while we understand your concerns, let us wait for the casino's final response.

Thanks for your understanding.

I know, it's just so disappointing. I'm so broke and Sunday's my granddaughters birthday and I figured I'd have it within 2 weeks. Oh well, not much I can do. 

Hello mplaster,

We hope they will respond soon.

Happy birthday to your granddaughter! 

Still no money! It was approved a week ago today!

My payout was approved a week ago today and still no money 

Hello mplaster,

We have reached out to the casino representative again.

Keep you posted. 

Greetings mplaster,

Thanks so much for your cooperation, all the necessaries are in place and the funds should be sent out shortly via Bitcoin. Let us know when they arrive!

Best wishes,

Nick and Ruby Slots

Hello mplaster,

Please update us when you receive your winnings!

Thank you.

Will do, thanks

Should I expect it today?

Hello mplaster,

We will check again.

Keep you posted.

Still nothing

Hi Nick, still haven't received payment 

Greetings mplaster,

I handed it directly to the payouts department for express payout, a soon as Bitcoin payments are being disbursed you are in the front of the line however once again, this is a standard Bitcoin payment and thus subject to human limitations. Your patience and understanding are greatly appreciated..

Best wishes,

Nick and Ruby

Got it! Thank you so much for your help. Appreciate it!

Marilyn

Hello mplaster,

We are so glad to hear that!

Thanks for the update. Enjoy your winnings  We will mark this complaint Resolved.

Can we kindly ask you to share with us the information about the winning amount via private message? (How much money have you managed to withdraw?) We collect this data solely to create yearly complaint-related statistics. Thank you!

No resolution on this payout of more than $3,800.00 for nearly three months. I have officially filed all previous deposits to Slots of Vegas as fraud to my credit card company, due to the casino's unwillingness to follow their own Terms and Conditions and unwillingness to release the payout funds.

Hello Gipper24,

We have notified the rep about your case.

Keep you posted.

Hello Gipper24,

The casino rep got back to us, asking us for some more time regarding your case.

Keep you posted.

Hello Gipper24,

We have reached out to the casino rep again.

I made a withdrawal to club player casino via Litecoin around 16 hrs ago, n said was approved n sent. very aggravating that i don't even see the payout on blockchain or anything yet as said sent around 16 hrs ago. Somebody please pls help me out, I'd b so very grateful, thx 🤞🤞🤞🤞❤️❤️❤️🤞🤞🤞

Hello Berent13,

First of all, welcome to LCB! Glad to have you here. 

See our review of the casino here.

Please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case.

Thanks.

Hello Berent13,

Thanks for sharing your casino credentials with us!

We will reach out to a casino representative to inquire about your case.

Keep you posted.

Hello Berent13,

The casino got back to us stating your casino credentials are wrong. Can you please double-check?

Thanks.

Hello Gipper24,

The casino rep got back to us, claiming their team has thoroughly reviewed your case.

In response to your concerns, we want to notify you that they said their final decision to refund your deposits, including the winning deposit, was made to uphold their commitment to the integrity of the platform and to ensure compliance with their third-party payment providers' policies. Unfortunately, as the winning deposit is no longer within the casino, it renders the associated win invalid as well.

Considering their response and as it is their final statement regarding your case, we will close this complaint and mark it Resolved as we did everything in our power.

Thanks for your understaning.

Hello Berent13,

The casino got back to us stating your casino credentials are wrong. Can you please double-check?

Hello Berent13,

We will close this complaint due to the inactivity of the submitter.

Cool cat casino does not pay, They will not pay. I email them and everytine i get the same generic email in return. Do not play at this casino

I was wondering if there are any updated No Deposit Bonus codes, Please and thank you.

Hello dinocow,

Hello GmaShorty76,

First of all, welcome to LCB! Glad to have you here. 

dinocow, can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

GmaShorty76- No Deposit Codes are updated daily and can be found here.

Ive messaged them ive emailed them no response, or the same generic response. I made a deposit i sent in my verification. 

Hello dinocow,

First of all, welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hello dinocow,

We have reached out to the casino rep.

Keep you posted.

Hi. Dumb question but is Planet7 not available in the US anymore?