BetOnline, Sports Betting, Wild Casino, Super Slots, TigerGaming, HighRoller, PayDay Casino Support and Complaints Thread

Dear Greg,

The reason why bonuses are only granted on certain games is because operationally we are are only able to grant bonuses on games from 2 game providers, namely Nucleus Gaming for Wild Casino and Super Slots and Betsoft for BetOnline and SportsBetting. It's good to know that each game provider gives the operators using its games, a back office system with specific functionalities that may or may now allow crediting bonuses.

Regards

Yvette @ CommissionKings

Well... if anyone would likes getting just barely beat with amazing hands being dealt to them, I highly recomend playing the game Triple Edge Poker on any of the .AG casinos. For the person who loves losing with an A-K-J to a pair of 2's 8 hands in row and then finally getting a flush and getting beat by a straight on hand 9 and then finally getting a pair of better on hand 10 and the dealer not qualifying... this is the game for you! This is what happens every 10 hands in my experience over the last 5 days straight on this game. So if you've got a big bank roll and dont like big bank rolls, play Triple Edge Poker. The algorithmn for this game needs to be adjusted for sure. Its a bad look for the casinos. 

PS.. If you want to lose faster, keep increasing your bets. The game beats you even worse by dealing you hands like J-2-3 and getting triple 10's dealt to the dealer LOL. The play in that game would NEVER happen with a human dealing a real deck of cards. The software for most of these games has definitely been adjusted for the casinos benefit in a major way. I write code for video games and I can see how the software has been manipulated. If you get dealt a 5-7-8 for example.. the dealer will not qualify most of the time. The people that accuse some of thee casinos are very right about the cheating or manipulation going on with these online casinos. I see all kinds of ways its definitely been manipulated. On Single Deck Blackjack, how can the there be the same card coming up in my hand after 6 or 7 hands? I considered that the computer may have shuffled the cards, so I played 10 more hands and I saw the same card come up two times in two different hands again. The ONLY explanation for that is that these games have changable settings and theyre adjusted in favor of the house. Im writing me thesis on  online casions and their software. This should make for an intresting read. Ill be sure to post all of my research on here and the inner workings of these programs when I get done playing around with some of the table and slot programs a buddy sent me that designed. 

Stay tuned!

Betonline.ag

This casino has potential- they have a lot of good games, pay extremely fast and big but seem to neglect casino players- very little bonus and cashback. I was going to close account but they started a vip program for players and said I was now a vip I was excited to actually be treated right as a player but really the only difference between a vip and a player that makes one deposit is a vip get free spins one time a week and a 100% deposit bonus but huge playthru. They still restrict vips to only two withdraws a week same as a one time player, their vip support is not very competent and it usually takes multiple emails and calls to get anything done and they can’t give bonuses at will, also even though I have played here for a long time thousands of dollars and am a “VIP” they are holding my cashout for 7 days because I made a small echeck deposit. I have made them before without issue and have an excellent track record. If you are going to have a vip program and want to attract more high roller business then start actually treating your vip players like vips and not standard players. More withdraws per week and no ridiculous withdraw delays. You could really increase business if you take care of the players that actually play and deposit

Yeah and you have to deposit $1000 or more at least twice a week to get the free spins and ridiculous rollover bonus once a week LOL! If you're depositing that much twice a week, what's 50 free spins at .30 a spin gonna do for you? The only things good about this and SportsBetting .ag is the lightning fast payouts and if you manage it right, you can figure out the one day of the week that they let their customers have a chance at winning is. The other 6 days, the algorithms are on crush mode and take you out fast! 

Yes I finally closed my account as the vip reps are totally inept and they don't treat big depositors right at all. I gave them months to fix this and they still hold vips to the same Bs terms as regular players. They must not really want casino players at all 

It seems betonline.ag rep really doesn't care about players either the same feeling I got from their vip customer service

Hello Mws813p45,

Please send me your casino username to private message inbox and we'll ask the Casino Representative to look into this.

Hello Mws813p45,

Thanks for providing us with your casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

They don't seem to care about responding. Unfortunately this is the same type treatment I received at casino while depositing and playing thousands. They could be awesome if they valued their players and provided better vip services

I am having problems with the casino betonline. On Friday march 13th i made a deposit of $101 via btc. I played until 6:55am and during that time hit a win of over $1000 i kept playing and $594 was my balance when i logged off. I didnt access the site til later that evening around 7pm when i logged in i only had $16.58 in my acct. I immediately contacted support via chat and was told to call and be  connected to the security team. When i called i was told that i needed to change my password and setup 2factor security and that there was an attack of some sort on my acct. After doing all that they credited my acct with only $172 so i contacted them again and then they put my balance up to $355. During this time nobody would tell me exactly what happened in my acct they said they couldnt see where my funds went and my transaction and betting history was unavailable for some reason. On may 11th i called back because they still didnt want to acknowledge my remaining missing funds, i asked to speak to a supervisor and was on the phone with him for over an hour and he ends up finding what happened to my acct to begin with. He asked me if i got on my acct at 3:18pm on friday and i told him no he then stated he didnt think so he then told me my acct was accessed at 3:18 and a live bet was placed on roulette for $500 and then 4 more $20 bets were placed. He said he didnt understand why the security team missed this but maybe it is because some bets show up and some dont. He thanked me for being so pursuant about my acct not being credited correctly and said he was going to get with his team and get it corrected by the morning. I checked my acct the following morning and the money wasnt credited so i called and was told that my acct was already reviewed and the claim was not gonna be reopened. I asked to speak to a supervisor and he said the same he also told me that the bets cane from my device which the first supervisor i talked to said they definitely did not come from my device. I told him i wanted to see proof of the ip address and i still wanted my betting history and he said he wasnt going to provide anything. That was the last phone call i had with them. Its been a week now and through all this time a have probably called them 25 times and left about 30 emails. I have been hung up on several times. If they are saying the bets came from my phone then why did they even credit my acct at all? They dont want to be held accountable for someone hacking their system. They still owe me around $250 and i want it.

Hello Jesschag,

Could you please private message me your casino username and we're going to notify the Casino Representative.

Hello Jesschag,

Thank you for providing us with your casino username. The Casino Representative has been notified. 

We'll keep you updated.

Thank you for introducing yourself.  I recently had an issue with super slots and trying to talk to their chat support about it has gotten me no where.  How can I discuss it with you?  I have chat logs and screenshots.

Thank you so much. This was my favorite casino to play at until all this happened

Hi.  I asked to speak with the super slots rep and haven't heard anything.  Do I just post my concern here?

Hello Ra2377ven,

Could you please private message me your casino username and we'll get in touch with the Casino Representative?

Good afternoon Jesschag, I have read your complaint and Im going to pass it to the Casino Department so they can review it. We apologize sincerely , for all that you have been through lately. I will come back with the response on next steps.

Betonline Representative.

Good afternoon Jesschag, as mentioned yesterday on my post, I got news from Casino Department  and I have been informed that they honored $234.56,  that you were informed about it.

Thank you for the patience, and have a wonderful day.

Betonline Rep

Has anyone won free bonus play at Wild Casino from one their free daily tourneys? If so, have you noticed that almost all of the games they provide for you to play with your bonus money are very loose until you get within $2000 of achieving the rollover requirement? Its all bad from there on out. I was up $2800 with $3000 to go on a $15000 rollover (ridiculous) and wouldnt ya know it, Everything I played after that took me to the cleaners. I mean I didnt hit anything except for some change that paid me less than I was wagering, but it cleaned me out with $1500 to go. This was the 5th straight time this has happened to me. I write code for Sony and I can tell you that this is the settings of their algorithmn. No way you go from being that hot to ice cold EVERY SINGLE TIME. Ive never seen anything like it. Has anyone else experienced this? They used to supply you with several jackpot slots because those dont count towards your rollover, but it doesnt matter if youre already a loser before you begin. Seeing this happen has made me decide to stop playing online casinos for good. THEY'RE ALL RIGGED whether you want to believe me or not. They contact the software companies that make the games and can have the games do pretty much whatever they want to. Mybcasino.ag is really the only online casino that I trust, and thats because if it were rigged, they wouldnt have let me hit for $9500 on a deposit bonus lol. I think i may be the reason they removed the "buy bonus" feature from their bonus play lol. But as a software engineer, I just wanted to warn everybody so you dont waste 6-10 hours of your life trying to achieve the ridiculouys rollovers, just to loose anyway, because you will lose.  

Hello Greg Poulin, 

Could you please PM me your casino username and we will contact the Casino Representative to check your case.

Thank you.

Good afternoon, on behalf of Wild Casino, could you please Greg Poulin, provide your player number and email please? Thank you very much! Wild Casino Representative.

This message was sent on the 17th of this month it contains my account number <email removed due to privacy reasons by Tough_nut>. The amount they owe me is $2,500. I'm sending you this to increase the odds that I get my money. "My account number is w744733. I requested a withdrawal from my account via bank transfer and it was confirmed to have been sent May 16th. I still don't have it. I've asked about it in previous emails and was told that it was on the way and I'll receive it by the 10th of June. I'd appreciate it if you didn't handle this email like a quick number to get through and actually look into what's going on. I'm also expecting a check withdrawal supposedly coming either today or tomorrow and would like to know if that's actually coming either. If there is still no action, I'll pursue legal options."

Hello Vohensor,

Thank you for providing us with your casino account number. Could you please advise which Casino are you referring to? 

Wild Casino

Update: I received the check, now I'm only looking for the $1,300 wire transfer.

Good afternoon, I have read the details about your issue ( player number and email not been provided for security reasons). Just to confirm, as per last comment you made: you received a check and now you are waiting for a transfer?

Please confirm, anyway Im passing this information over, to Casino team.

 Wild Casino Representative

Good afternoon Vohensor:

I have received confirmation from Casino that  there is no issue with the wire. They sent over the swift confirmation and also an email to you but they havent received a response. Also they contacted you by phone, to the number on records.

Please let us know if questions/comments.

Hello Vohensor,

Could you please update us if you received your winnings? Do you need any further assistance from our side?

Josh Whittaker

w649073

[email protected]

8/13/2022

ACCOUNT HISTORY- 1657024

i have been playing wild casino for awhile now. Recently I won a considerable amount. But as I was winning I noticed that my balance wasn't going up. It was very simple math. So I started taking videos and pictures of my account history. My total showed i had a balance of $54000.  When I totaled my history. It showed over a $130000. I would win $20000 and it would give me $10000. I haven't went through and totaled the complete amounts yet. But it cheated me over a hundred grand total.  And I have proof. They would not answer any of my emails to customer service. I have tried numerous times. Probably five emails with all my info. This is not right. I have been cheated. I would like someone to please tell me what recourse I have and who to contact to get ahold of someone with wildcasino.ag. 

 

Hello countryluvin,

Thank you for sending your account details, we'll contact the casino representative and inquire about your case. Please keep an eye on this thread for any updates.

No I havent.  I would be happy to show you my history in which i should have had $130,00 and i only had like 54000.  Can u please review my history.  Or atleast look at the emails i sent customer service.  I was shorted an extensive amount.  I dont know if u watched the videos but it shows part of what i was shorted.  I have more videos but i also have pictures of my history.  

Thank you very much!

Hello countryluvin,

We've contacted the casino and inquired about your case, let's wait for their response and if any proof from your side is needed we'll let you know. 

i really appreciate that

I didnt wire any money and i never received a check.  It wouldnt let me cash out since i used a credit card for 7 business days.  My problem is in the tabulation of the numbers while i was playing.  Over $65,000 dollars it shorted me while i was playing.  I'm not sure if the messages above my complaint are for me or not.  I just wanted to make that clear.

I'm sure there is a detailed record of every hand played and slot played.  I would love to see that record.  I took pictures of the 24 hr account activity, but that was just for blackjack.  I was hitting big slots as well.  It would leave a thousand off here and then another there......  Sometimes as much as 5 grand.  When adding the winnings up on their program it made no since.  It was easy math.  If i could see my entire history I would be extremely greatful.  That would solve everything very quickly.  I can give u the pictures i have of the 24 hr history.  And show the time stamps comparable to amount shown on my screen for my total.  I might not have every single one.  but i do for the first couple days and can show i was not being pai in the entirety.  I havent added it all up yet but just that first day was $65,558.00.  If i could see the balance shhet on my history playing.  We could solve this really quick.  

Hopefully it was a mistake and they will let me see the balance sheet so i can see for the last week.  Id really like to see my yearly history to see how much this goes on.  But i really want the last week.  Hopefully i can get paidd and it was just a simple mistake to fix.

That $65558 doesnt include any of the big slots i hit either! Thats just my money i was shorted.   My total winnings were $118000 in blackjack and around $130,000 with slots included.  They only showed me having a little over $53,000.00

$118,558.00 to be exact in blackjack.

Well added up my totals and we are looking at over $800,000.00.  It even says it right there on the daily 24 hr total wining  one day.  I have a screenshot of it.  And it all adds up to $862,000.  And thats without the slots winnings.

Hello, countryluvin,

Thank you for sending additional details regarding your issue. The casino representative has not replied to our email that we sent yesterday, we've contacted them again and referred to your latest posts. Please keep an eye on this thread for any updates. 

Good afternoon countryluvin, we are going to revise your case and come back with more details , after checking whet happened. Thank you! Wild Casino representative.

Are they not saying anything?

Hello countryluvin,

The Casino Representative gave us an update that they are looking into your case and that they will update you and us on this thread with more details soon. Let's wait for them and see. Thank you for your patience.

Are they not saying anything?  They are gonna just stahl till they are no longer legally liable. I can't find a lawyer to take it. This is such a fraud. 

Thank you so much. 

Have you heard anything yet?

Hello countryluvin,

As the Casino Representative said in the post above they are looking into your account and they will get back to us with more details on this thread. However, we've just pinged them now again and reminded them about the case. Please keep an eye on this thread for any updates. 

Hello countryluvin,

We've just got the information from Casino Representative that they are still working internally on your case and they will update us as soon as this is done. 

Have you heard anything  from them.  I have become very ill this week.  So please bear with me.  I havent been on all barely.