BetOnline, Sports Betting, Wild Casino, Super Slots, TigerGaming, HighRoller, PayDay Casino Support and Complaints Thread

I really hope they do the right thing.  This would be life changing for me!

Still patently waiting.

im sorry, i dont ever see your post till after i put my post.  im not sure why.  i dont mean to be redundant.

hopefully they can conclude their internal investigation.  I found a lawyer to take the case.  I know this is all very time sensitive so i just want to make sure im protected, get what im owed, and hopefully they can get fixed what they need to on their end.  I look forward to their findings.  I thought maybe we could just do the right thing and pay me what they owe me.  But it seems to be dragging out.  I know it doesnt take this long to do some very simple math.  I spent hrs doing it myself but i had to o it through pictures of my history.  It shouldnt take this long.  

Hello countryluvin,

We'll ping the casino representative again to check the status of your case. Please keep an eye on this thread for any updates.

Sounds good. Thank u

I just don't get this. It's pretty simple math. What is taking so long?  It's a lot of money. But it should be my money and u would think it would be of somewhat important to get me my money. I couldn't imagine any casino wants it to be known their software is either faulty or fraudulent. Should I start uploading videos, my numbers, and my history.  All of which show I'm telling the truth here!  Just look at the 24 hr total winnings on my account history page.  Over $800000.00.  And my total while playing never even broke $100000.00. And 190 wins! #paytheguy!

Hello countryluvin,

The administration of the casino is still investigating your case internally. When this is finished, they will provide us with an update. Please be a little more patient as we await their decision.

I apologize if I seem inpatient.  It's not easy knowing u won this amount of money and may have nothing to show for it....  very hard. I guess it doesn't seem as it should take so long.  But I'm sure they want to hang on to those money as long as possible.  I just pray they do the right thing at whatever point they decide they are ready to do so. I've been sick and extremely broke. So it's been a hard pill to swallow.  Work just isn't keeping up with bills.  Like I say this will be life changing for me.  But I will try my best to wait as patiently as possible. 

Hello countryluvin,

We'll ping the casino representative again to check the status of your case. We'll update you on this thread with any news. 

Can I ask u what your thoughts are on all this?  Do u think I will see any of this money? I'm trying to be patient. But my hopes of them doing the right thing are starting to fade.  With all the evidence I have , a person would think they would do what's right.  But decency seems to be lacking in the world today. Seems greed has replaced it. But sometimes this world surprises me. There's still a lot of good if we look.  This really just feels like an emotional roller coaster.  And not feeling well hasn't helped either.  I just need a break so bad and really thought this was it.  Maybe it still is.  But I was just curious what your feelings were towards this?  

Hello countryluvin,

We at LCB are trying to mediate between players and the casino without being biased. I cannot tell you if you will be paid out but I can say that casino's internal problem-solving process can take some time. We sent a reminder email yesterday inquiring about the status of your case and we'll update you with any news on this thread as soon as Casino Representative gets back to us.

I can respect that.  And thank you.  That makes me feel a lil better. 

Nothing...............?

I don't understand how it takes two weeks to do simple math. They need to pay what they owe. I'm not sure what the time frame is on the legal side as far as the window. But it feels to me as if they are just riding out the time.  I did the math in 24 hrs and I'm sure there are smarter people then me working on this. I can't believe they haven't paid me yet.  They have had no problem taking thousands and thousands from me.  If they aren't gonna pay they just need to say it. I'm trying to be be patient.   But this is a lot of money being stolen from me.  Maybe I'm wrong but this is how it feels to me.  This is a criminal scam they have going. This is messing with my life. I don't know how I can go on if they don't pay me.  This is the break I've been needing and they are stealing it from me.  This isn't right. 

@countryluvin, as per the last email we received from the representative, the person who is in charge of your issue will be back on Thursday. 

I was contacted by the casino today. Thank u. 

Thanks for letting us know countryluvin.

Please keep us posted on the progress. 

countryluvin do you have any updates, please? Is your case resolved or further assistance is needed? 

It has not been resolved. I am trying to figure out how to download videos on here. It says the files are too large.  
 

If you can't upload the video, please send it to us via email: [email protected]

We just sent one more update request to the casino representatives. 

Good afternoon, countryluvin. Last week our Casino team let us know about your case and this is the information we've got: "We have reached out player and broke down his play with him. He seems satisfied with our findings and was really happy that we reached out to him. He said he has some other hands he wants us to look at, we kindly asked him to send them over. He now knows to contact the VIP team directly if he needs anything." We would like to understand what seems not to be resolved on this matter. thank you Casino Representative

countryluvin please let us know if further assistance is needed. 

Since we haven't heard back from the submitter of the complaint, we consider this case resolved. 

Good afternoon countryluvin, as far as I understand , someone from Casino has been in contact with you, since they reached out before, provided a phone number and email  that you can reach, what is needed at this point ? were you able to send all documentation?

Thank you

Casino Representative

I could really use some help with an issue I am having with betonline. I have numerous screen shots showing where there no terms regarding their deosit bonus that mentions a max cash out!  They even state that it's not in their terms but just Bc it's not written in thei terms doesn't mean that it's unlimited. That's the entire point of having terms and conditions right?  So players know the rules. Yet I met the $3990 wagering requirement on my deposit bonus Friday night and they took $2800 from my balanace. I have talked to numerous people at this site and they won't even try to help me just keep saying the decision is final. if you can please help me I would greatly apparexiate it. I am not a newbie by any means. And they are making stuff up as they go!! It's not in the terms then can they really just do whatever they want to do?  That seems highly unfair and a disadvantage to us the players!!! 

Just curious if you ever got the money back you were owed?  The took $2800 from me Friday and refuse to even try to help me in any way! 

Hi Brittney Wolfe,

Can you please send me your Casino username via private message, so that we can contact Casino representative.

Sent. Thank you. And fingers crossed you get more help that I did! 

Just curious as I play at betonline , the issue with countryluvin, was his issue handle to his satisfaction? He was throwing out some staggering figures and posted many times and then poof, problem solved? I can only assume his math was wrong but there was no explanation as to what happened and how it was resolved. I'll still continue to play at betonline but his post and the one after it about bonuses and max cash outs hast me cautious. I've never had any issues with betonline, except losing. :)

Hi Brittney Wolfe,

Thanks for sharing your account username with us. We will try to get in touch with the Casino Representative regarding your issue. Keep you posted. 

Hello pd77,

Suppose that  the problem countryluvin has had is resolved, as we don't see any post by the player and the Representative regarding that case. 
If you have not encountered similar problems, there is no reason not to continue playing where you are satisfied.

Okay thanks, it's a strange phenomenon of online casino forums that players appear from nowhere, make very strong accusations and then disappear without any resolution being posted. I would think that the casino would at least like to set the record straight whether it's player error or casino error. I'm leaning player error on this one for a few reasons. 

Good afternoon Brittney Wolfe, we are going to escalate the issue to the BOL team and we are going to come back with the resolution.

Thank you!

Betonline Representative

Great. Thank you. I tried to resolve the issue numerous times through chat and email. And they wouldn't even help me. I was blown away that they were not even trying to make things right even a little bit. I don't run into issues often but when I do the site has always tried to at least meet me halfway. But not here! Hopefully you all can help!  I appreciate you trying. 

I didn't appear out of nowhere. Been a member here for a while. I tried to resolve the issue directly with the site several times and they refused. Kept saying their decision is final. So I had to come here and make a post.  

I had not any issues either until now. The fact that the site keeps saying that just Bc it doesn't say there is a max cash out in their terms doesn't mean it's unlimited really rubs me wrong. I thought that was the entire point of having terms and conditions so the player would know what to expect and what was expected of us. I was very upset when my $3100 balanace jumped to $300 as soon as my wagering was complete. And form past experience I know 100% it wasn't like this before. I suspect they are wanting to put a MCO on bonuses moving forward but my argument is that you have to put it where your players are informed.  

Hello Brittney Wolfe,

We completely understand your concerns, but we also received the update that your case will be given to the right department and that you will get reply as soon as possible. Keep an eye on this thread.

My apologies Brittney, I was referring to countryluvin and a host of other first time posters at other forums that usually come in with major issues involving staggering sums of money as their first post and we never find out what happens. It's almost like they have a nondisclosure clause with the casino and we just never know if the poster was scamming or if it was just a mixup. 

Good afternoon Brittney Wolfe,

I have spoken to the Casino Department and they have informed me that you were contacted by them on Sep 24th:

 Please advise the player that when playing with bonus money, any wins revolve until the rollover amount is met. Excess funds are then released to real money which can be withdrawn. Player has only $372.50 which was released to his balance from the bonus.

The bonuses for casino have a max win cap of 10X, her bonus was of $37.25 meaning she would only receive up to $372.50 in winnings, which was the case. 

Both messages were shared with you in the past days, meaning that this case has been resolved.

Thank you

Casino Representative

Why is that not in your terms though? And when did this go into effect?  Because it's not always been the case as I previously stated. I am shocked you all will not even attempt to meet me halfway on this matter. I okay here often and will not be depositing anymore of my money here. 

I completely understand. Just wanted to be sure your knew I don't take this lightly and will only post a complaint if it have tried all other resources. In which this happened to be the case. :) 

Good afternoon,

I have responded on the 28th on this matter. Casino already solved this issue with user Brittney Wolfe:

The bonuses for casino have a max win cap of 10X, her bonus was of $37.25 meaning she would only receive up to $372.50 in winnings, which was the case. I will be sending another email explaining the customer why this happened so she can have a better understanding. 

By now the player should have been contacted.

Casino Representative.

There is no better understanding needed!  If it's not listed in their terms and conditions how can they go by this rule?  it's nowhere listed on their site and it's not ever been the case before now!  What do they not get? 
 

I am aware that 372.50 was added to my balance but the issue is the $2800 that was immediately taken! 
 

Sydney 

can you please message me about an issue I am

having now with superslots very similar

to the issue I had with BetOnline a few months back that they refused to do anything about!  Thanks 

Hello Brittney Wolfe,

Can you tell us please what is your issue with Super Slots Casino? If you need any assistance please send us your Casino Username via private message so we can help you with this matter.

Hello Brittney Wolfe,

Any updates on this matter? Could you please specify your issue with this Casino?

So my previous issue is where BetOnline terms had nothing listed about 10x max cash out tied to the bonus. They screwed me outbof bonus winnings there. So I have just stopped accepting any bonuses for all three of their sites i deposit at daily. So last week, super slots I asked for a free chip they told me they could give me 200% bonus. For my last deposit. I mentioned that since I had been burned before(coincidentally I only win thousands whenever it's a bonus and they going to rip majority of it away from me) that I didn't accept bonuses anymore. The rep told me that not all bonuses have a max cash out and this particular bonus would not. I had him confirm yet again as I was hesitant to let them do the same thing to me again a second time. He confirmed that my bonus had no max cash out if/when I met the wagering requirement. Which I did, and as soon as I met the requirement immediately $6000 was taken from my balanace. It's so frustrating. We are always at their mercy and they never want to do right by us. I even said I would be super happy if they gave me back half my winnings!  It's so aggravating thinking you are about to cash out a decent amount and be hopeful just to have it all taken away. And for the record, I know for a fact that they have not always had max cash outs on their bonuses. Now they do which is fine but be consistent if ya going to have a max cash out and let your players know so there is minimal disappointment. I have asked a few times for this to make right by me, seeing as this has happened twice recently. And they just do not care at all