BetOnline, Sports Betting, Wild Casino, Super Slots, TigerGaming, HighRoller, PayDay Casino Support and Complaints Thread

Hi everyone,

My name is Yvette and I am the official casino rep for Commission Kings - the group behind US facing multi-product brands : BetOnline.ag and Sports Betting. We also have 2 standalone casino brands, Wild Casino and Super Slots. Finally we also have a non-US international multi-product brand, TigerGaming Casino. I will be taking care of any matter related to the brands I represent, including any complaints, brand reviews and feedback.

Best regards,

Yvette Grima

Commission Kings

Updated 7 Sept 2023: HighRoller Casino added to LCB

Updated 28 Nov 2023: PayDay casino added to LCB

Welcome to LCB forum Yvette! Thank you for being available to assist our members! 

Thanks for signing up Yvette! Welcome to our forum! 

Welcome to LCB forum! 

Hi Yvette,

Welcome to LCB, glad to have you here with us 

Hi Yvette,

Welcome to LCB forum! 

Welcome to our forum Yvette!

Welcome on board. Thanks for signing up. 

Welcome to LCB forum Yvette 

Welcome to our LCB forum Yvette 

Hi Yvette, welcome to our forum

Welcome, Yvette  Glad to have you here! 

That's what I call a proper warm welcome :) thank you all!

yesterday morning I played live dealer black through "superslots" site 

I wagered on two hands one for $20.00 and the other $15.00 and my account had $20.00 left in it

first hand hit 17..... second hand what do you know 17 also, I stand on both.

there is 7 seats and all of them are filled .

the dealer hits 17 , so a push is better than a lose so I log out on that note with 55.00 dollars in my account after the refund from the push..so I log out and go back to work feeling ok about the push

several hours go by i log back in to play another hand.

my account has .50 cents in it!

I contacted customer support and they stated a manager or boss would email me what happened ...

I have not received that email yet

i went at looked at my player history and the cards that are in the history are not the cards we had during the game 

in the history the cards show dealer had 19 I had 15 on one hand and on the other I had 16.

it seems to me that the cards were adjusted to steal my money while i was logged out

player beware

Hello Levi Harrington,

Could you please send me your casino username in PM inbox and we're going to notify the Casino Representative.

Dear Levi Harrington,

As soon as you provide us with your account details, I will personally look into your issue & try understand what happened & will do whatever I can to try resolve it as quickly as possible.

Regards,

Yvette @ Commission Kings

Hello Levi Harrington,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative and asked her to check what happened here. Please keep an eye on this thread for updates.

TigerGaming don't pay me out for quite a while. They cancelled my withdrawal asking about my connection to some other players, whom I am not linked to. I explained it and they kept silence since then. This is not to mention their Christmas bonuses which were total swindle and customer service messages which are total bosh.

Curasaolicensing do not reply to my email, so I am not sure if Tigergaming is actually regulated by anyone. Is there anything that can be done about them?

Hello eternalidol,

Could you please send me your casino username in a private message inbox and we're going to contact the Casino Representative regarding your withdrawal.

Hello eternalidol,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative and asked her to check what happened here. Please keep an eye on this thread for updates.

Dear eternalidol,

I am currently investigating your issue internally with our Customer Support. I will get back to you as soon as I have a reply.

Regards

Yvette @ Commission Kings

Dear eternalidol,

It seems our Finance Team has tried to get in touch with you to resolve the matter but the phone number on your account does not work.

They have also sent you an email to confirm a number and convenient time in which to give you a call, once we receive that information from you, our Finance team will proceed to give you a call and resolve the matter, therefore please answer the email received so you can have this matter resolved.

Regards

Yvette @ Commission Kings

I provided the phone number immediately, 4 days ago and haven't been contacted since then. This is another good example of how TigerGaming and their CS works.

Hello eternalidol,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

.

Dear Levi,

Our customer support have informed me that after further review of the 8 rounds during the time frame provided, only 2 rounds resulted in a win and side bet actually qualified. Rest played out without any issues and played hands and side bets resulted in loss and did not qualify for side bets.

The game round: 19026231
• You bet: 10.00 USD initial bet on seat1. 5.00 USD side bet - perfect pair.
• Your hand resulted with a 20 and house on 19, side bet of perfect pair.

The game round: 19026262
• You bet : 15.00 USD initial bet on seat1. You placed a bet on both side bets in a total amount of 10 USD.
• Your hand resulted in 20 and house on 19, you won initial bet and lost both side bets of $10 each as they had not qualified.
Based on the above, nothing is owed to you – our customer support will reach out to you again, as you had been informed of the outcome when you had contacted us. PS: you had also been granted with courtesy credits from us.

Regards
Super Slots Casino

Any updates from TigerGaming?

Hi eternaidol,

I have requested an update from our customer support following my notification that you have provided an updated phone number to finally resolve your case.

I will let you know as soon as they confirm to me.

Regards

Yvette @ Commission Kings

Hi @eternaidol,

Customer Support got back to me to say that they still don't have a functional telephone number for you. Let's try to resolve this quicker. Can you send me your current phone number via private message and the best times to call you?Maybe you can give me some tentative dates/times and the time zone you re located in so I can ask our Customer support to give you a call on the phone number you give me on one of the chosen slots.

Regards

Yvette @ Commission Kings

Okay I had an issue with the star x game. I also have a video showing a screen recording of a couple examples of the orobelem I took to support on wild casino. But it happens on wild super and SportsBetting with this particular game and I tried bringing it to their attention to get my money as well as to help them out because it's a bit of an issue if it is doing it to everyone. But every time I was awarded free spins my user is on all of them is msmari429 but it would give me the spins yes-and I would get the winnings from the spins but if you watch my balance I am charged for each individual spin of the free spins EVERY time. They escalated it brut I just received an email from someone who didn't take the time to even understand the problem and told me I was given my spins and my winnings and there is nothing further. I responded just to be ignored. 

Hi msmari429,

Sorry to hear about your problem. The casino rep will be notified. 

Still nothing back from them? I also checked the game to see if the error was still going with the free spins. It also has not been fixed on any of their sites. But it does not do it at other casino sites. This morning again I got ten free spins at $.10 a spin- won $.95 but my balance was $.05 less than when the free spins started. 

Hi msmari429,

We still haven't heard from the casino rep. We sent another reminder. Hope they'll get back to us soon. 

I'm thinking they aren't going to bother responding. 

Hello msmari429,

Could you please send me your casino user ID to private message inbox. The Casino Representative needs your user ID to be able to look into this.

Hello msmari429,

The Casino Representative advised us that they are looking into this issue and will reply to us once they have an answer.

Hello msmari429,

"We've received a reply from the Casino Representative:

This player reached out to us around July 12th with the same complaint stating that the game deducts real funds instead of free spins. The free spins she’s referring to, are those that are triggered by certain winning combinations within the game itself. Because this player has played 961 unique spins for that game, that day, we wanted more information from her to identify if there actually was a problem with any of those unique spins.

We asked for information to assist her, she became unresponsive and left the conversation. We reviewed her gameplay regardless, and noted that all triggered spins were not charged as she claims they were. Upon further review , of the 961 Spins, 130 of them were from free round triggers. Those were not debited, and the winnings were paid at the time as expected.

Total Wagered $714.90

Total Won $788.60

Net Winnings $73.70

We give players the benefit of the doubt in these situations – not only were there no clear issues with her play or software– she ended on a profit (and used the funds elsewhere). If it is possible for her to provide the video evidence she claims to have (but refuses to send us,) we’ll be happy to look into this again. But at this current time there is nothing further we can do for her."

I never refused to send them anything. I have the messages and email and I wrote several times. After so long of waiting the chat window with their support disconnects. I will gladly send the video if she can let me know where I can send it to. If I try to upload it on here it only allowed me to do pictures. The spins weren't deducted from my winnings that is correct. They were deducted from my balance. 

So I received the total winning amount from the spins however the bid amount that the free spins were won on would be deducted as the spins were taking place from my balance. For example. One of the times I won free spins on a ten cent bid. I clicked the box and it was for ten free spins. But it popped up that my balance was too low and I had to make a deposit to continue. Because it was still deducting the bid amount from my balance for the spin. I wish I could upload the video on here so everyone could actually see it... i feel like they're arguing with me about it and being rude when they are wrong. 

Hello msmari429,

We'll check with the Casino Representative to what email address you can send them that video to. Keep you posted.

Okay thank you. I appreciate your help and efforts. Otherwise I had another idea where I can look at the time stamps on the video but that could possibly be confusing from different time zones. I really wish I could upload it on here so that you could also see for yourself. I just don't know of another way to clarify what the issue is so that it's easier to understand. 

Hi Yvette, I have a question for the free roulette, black jack and Slot tourneys you have on all of the US sites. I play all on all four everyday and Ive noticed something. It seems that the same "usernames" seem to win these tournements everyday. dav1d, Gill, Machiavelli seem to be the ones that are always at the top of the tourneys. And when I say at the top, I mean they are winning by 10-15,000 or so each day. Theres NO WAY that 3 regular players could win at the same game every single day. Can you please let me know if Im missing something? If the game isnt cheating for the casino to keep people from winning the big payout, these players are. Theres just no way. Like I said, I play them everyday and the games have made it to where Ive not won a hand or on the slots, I lost every single spin. Which is not unheard of, bur for the same person to win first place everyday in their respective tournaments, the odds have to be in the trillions. In fact, as Im typing this, dav1d and Machiavelli are in first and second in one tourney and they are both in first in a few different ones. And theres "gill".. hes first in the same tourney "he's" always in. Could you please look into this? And also.. The tri-card poker needs some TLC as well. Theres no way someone or something could get dealt two 3 of a kinds and a straight flush within 4 hands. And no, unfortunatly it was the dealer,not me lol. Also.. it seems that you will lose every hand if you raise your bets on any table game. Ive played everyday on ".ag" sites and its the same on all of them. Below is a few screen shots showing you. 

Thanks in advance

Greg Poulin,

The Casino Representative has been notified. Could you also send me your casino username to private message inbox?

Hello Greg Poulin,

Thank you for providing us with your casino username. We've sent it to the Casino Representative. Keep you posted.

Dear Greg Poulin,

Thanks for your message. 

I will be investigating this case with our Casino Team.

Regards

Yvette

Good day,

As promised, I have escalated the case to our casino management team and they came back to me with the below, which I have pasted, split in 2 sections, to answer the two topics you have brought up in this post

 Casino Tournaments Leaderboards

 1.       Same players winning the tournaments, are also the players with the highest rebuys and what happens is that we do not have the functionality to limit a players rebuys into these tournaments. So what these players do is they keep on rebuying when they lose their credits and play until they get a good run. In often cases than not, these same players rebuys are higher than the actual prizes they win. All tournament winners, wins and high placings are checked and verified by relevant teams.

Tri-Card Poker

 2.       Tri-Card poker is a RNG game with a certified RNG engine thus we have no control over what the dealer or the player is dealt. It’s totally random and the frequency of the cards/hand dealt is 100% unpredictable for obvious reasons. This was just the way the cards were dealt for those hands, the cards could just as easily been dealt to the player. This is also one of our popular games and we never had any issues or complaints about it.

Regards

Yvette

I do not have any idea as to how super slots casino gets any positive rating.  I've deposited many times there never won s*** but, that's not why my disgruntled experiences.  Many technical problems with bonus match issues that where stuffed off and rude live chat that do not try for there players, atleast me anyway.  Phony tournament promos free?  Scam, because I tried and deposited and still couldn't actually play any free slot tournament.  Sorry the neg. Feedback but that's just a small portion of what I consider theft of services in exchange for cash deposits I've made to Super Slots Casino.  Yellow tape should be wrapped around the office building location of this illegitimate casino.  Beware

Hello Tim Wilcoxon,

If you have a complaint regarding Super Slots Casino, please let us know what exactly happened and send me your casino username to private message inbox. We'll ask the Casino Representative to check what happened.

Dear Tim 

Thanks for your message. 

If the player above had a positive experience with Super Slots, he has every right to share it, in the same way you have every right to complain. I kindly invite you to send us your username in  a private message and a detailed account of your experience at Super Slots so we can try to look at your case and look into finding a solution.

Regards

Yvette @ CommissionKings

I have another question. When you get a tournament bonus, why are you only allowed to play certain slots and/or table games?