BetOnline, Sports Betting, Wild Casino, Super Slots, TigerGaming, HighRoller, PayDay Casino Support and Complaints Thread

Hello Vonzzzilla,

The casino informed us that your case has been resolved. Could you please confirm this? 

Hello Vonzzzilla,

Can you please provide us with an update regarding your case?

Thank you.

Hello Luxich Bastards,

We will close your complaint due to the inactivity of the submitter.

Hello Vonzzzilla,

We will close this complaint due to inactivity of the submitter.

Basically, i agreed to accept a couple hundred dollars in exchange for the lost bonus rounds. Obviously I hit something big with those bonus spins and rhe casino would know that because the win is calculated instantly during the base game. If i didn't hit big i wouldn't not have been offered $200 and they would never have tried to bait and switch me with the original $60 that was supposed to just be some free play to tithe me over while i wait in support to get back to me on the Gemhalla bonus rounds i never got to play or benefit from. So likely hit. Im not pleased with the outcome because why did Betonline.ag keep it a secret from me? Why not disclose the game log so i could personally verify?. It just doesn't add up. So why did i choose to settle with them for a few $100 ??? Because they have all the leverage and they obviously were not playing fair from the beginning...so why would they own up and pay me a huge win (if that is what it was) when they were doing just fine denying me of it? They wouldn't, of course. I think their web traffic has diminished substantially over then past year or two and my incident adds to the narrative. They also told me, when i was up $5,000 that i would have to wait 2 weeks to cash out. My true honest opinion, don't play here. 

Hello Vonzzzilla,

Thanks a lot for sharing your thoughts with us.

We're relieved that this has been resolved somehow.

Regards,

I thought I would provide some update regarding my ongoing experience with Betonline.ag. I had a complaint a while back regarding the game Gemhalla and a $20 bet triggered bonus that I lost due to being bumped from the game. I was quite unhappy with the resolution they offered; however, in spite of my frustrating experience I did continue to play on the site. Since that mess back in early January I have had two really big winning days at Betonline.ag. The first was for +$5,000 and today I just hit for +$2,000. The first post debacle win was virtually all on the game Gemhalla, and for the record, they paid me out in less than 2 hours (In the withdrawal section it said "up to 24 hours", so that was a pleasant surprise. Today, I hit on Merge Up an d Gemhalla with a little The Titans. Just submitted my withdrawal.

What I want to convey from my experience is that its probably worth giving a large, reputable online casino with a 15 or 20 year history, the benefit of the doubt. I have immensely enjoyed playing at Betonline.ag and I will continue to play there into the future. I recommend you do as well. Thanks.

Von Zzzilla

P.S. This post was the my own thoughts and motivated by my own desire to post. Plain and simple. If your tired of wondering will you get paid, etc. STOP playing at Cookie_The_Clown_Casino.BFE and play a site you can have some confidence in, like Betonline.ag.

Welcome I know that wild casino and super slots lack on player appreciation I stop playing on those to web sights simply cause I not longer receive bonuses or free spins even after depositing and loosing 500$ +

Hello Vonzzzilla,

Thanks for the update!

We appreciate your feedback.

a friend of mine sent me a forwarded email today with a promo code for blackjack on the poker side of BoL..... i make 10x as many deposits as he does, my vip level is diamond 2..... his is platinum 1 or 2.....

Just curious, not that big of a deal, why did he get the code and not me? in fact, he got the same one on sportsbetting.ag and bol

Hi CrimsonX,

Have you tried contacting their support team? Have they provided you with any explanation?

Please advise which casino you're referring to?

Hi Hi CrimsonX,

Any update? Thank you.

Hi CrimsonX,

As we received no response from your side, we will close the complaint due to the submitter inactivity.

Hello,

I tried to login to Betonline and it said that my account has been disabled.

I contacted live chat, they said that there has been 5 new accounts created using my phone number and because of this security breach, my account has been permanently banned.

I did not create any new accounts, but support doesn't care.

I tried to get more information about these new accounts but they couldn't tell me because of privacy issues, well then figure it out and help me??

These live chat supports had 0 empathy and just wanted me to suck it up and leave them alone. All they said is that they can't do anything about it.

So I called with hope of someone else may be able to help me with this, but same thing, they couldn't do anything and transferred me to manager upon my request, but I was put on hold forever.

If I can't get my account restored, that's fine, but I better get the remaining balance that I still had in the account which is more than a grand.

Hello hye,

Welcome to LCB.

Sorry to hear that you are facing this kind of issue.

Please send us your casino username via private message to reach out to the casino rep and try to assist you.

Our complaint managers and casino representatives are currently attending the IGB conference in Amsterdam. We will address all complaints promptly after the conference concludes.

Thank you for your patience.

Hello hye.

We're still waiting on your casino username/ID, if you would like us to contact the casino representative and inquire about your case please send it via private message.

Hello hye,

Since we never received your username we'll consider this complaint CLOSED due to the submitter's inactivity.

Hi, I just saw the replies. I sent private message

Hello hye,

Thank you for providing us with your casino credentials, we reopened your complaint now and we're going to contact the casino rep to inquire further about your case. Keep you updated on this thread. 

Hello hye,

We got a response from the casino rep:

According to notes in the account, it was disabled due to multiple accounts created. Player will be given the option to withdraw, needs to contact us first in order to reopen and it will be then closed as soon as PO request is placed.

They advise you to contact their customer support. Please keep updating us on your case.

Thank you.

Hi, got my funds back!!

Thanks so much!!!

You are most welcome, hye! Thank you for letting us know, glad to hear that you got your funds back. 

We will now mark this complaint as RESOLVED.