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Hello Brittney Wolfe,
Please send us your Casino Username via private message so we can get in touch with Casino Representative in order to help you.
Hello Brittney Wolfe,
We need your credentials to be able to help you. Please send us via private message.
Hello Brittney Wolfe,
We will be closing this complaint due to inactivity of submitter.
Hello theeverydayhodl,
Could you please tell us what is your ongoing issue with this brand, and we will try to reach out to Casino Rep in order to help you?
Please send us your Casino Username via private message so we can contact them.
Thank you.
I play the 4 casinos you are referring to in your post. I agree with what you said about the rollover being outrageous, but I look at it like what do you expect when it costs nothing to try and win that....but then they started saying you have to make at least a $20 deposit every 30 days. One time I had won and missed the "deposit within 30 days" by 1 day....they woudnt honor my winnings. Another time I actually won the tourney AND won the rollover for a total take home winnings of $2k through Sportsbetting Casino (they removed that game as a choice immediately after and made adjustments to it's min. bet / min win amounts). A few months ago I won $8k and played the "game of the week" .... I ended up giving the majority of the money back to them and somehow won zero on the "game of the week" promo. I figured it does no good to contact and complain so just moved on without asking them about it.
Hello Laurie Girard,
Could you please send us your Casino's Username via private message so we can get in touch with Casino Representative in hopes that we can find the best resolution for this issue?
Hello Laurie Girard,
We are still waiting for your credentials. Please send us via private message so we can reach out to Casino Rep.
Hello Laurie Girard,
We will be closing this complaint due to inactivity of submitter.
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There was an overwhelming amount of wins by the dealer and busts by the player. Time and time again the dealer would take a face up six card which is to be assumed is 16 and turn it into a 20 or 21. Meanwhile, I would be given bust cards repeatedly. I am no sore loser and have played blackjack my entire life. I routinely train on strategy apps and retain a 97% accuracy rating in regards to making the correct play. This casino is an absolute sham and robbed me of $1,000. This isn't right and shouldn't be allowed.
Username randy*****@gmail.com
2.6/ 5
Hello theeverydayhodl,
Moderator Berks who has requested you to send him additional information for you complaint and casino username is currently on vacation and I will be the one taking care of your complaint for the time being.
Could you please private message inbox me the details of your complaint, specify the casino you have an issue with and provide us with your casino username.
Thank you!
In November of 2022, I hit the progressive jackpot on the slot, “Slot Monsters” on Sportsbetting.ag casino section, for the amount of $26,108. I bounced around with the balance before submitting a payout request for $20,000. This was cancelled by them, and I was informed to contact support/security department via phone, where I answered basic account related questions. When I returned to my computer and opened my account, the $20,000 was no longer there, and my balance was left at $00.01
Since this occurred, I have had back and forth communication with them through email and their support lines, but communication broke down eventually. I opened complaint/disputes through AG Forums (they never responded) and also on CG Forums (they provided official player logs, but stopped responding all together once asked by the mediator for details on the irregularities of the data)
The slot I was playing has a max bet of $100. It is impossible to place a wager for more than this amount. The logs show that $20,000 was lost in less than 7-minutes, without a cent ever being won in any of the spins. The bets came hours after I had stopped playing the game, and they were in the amounts of $200|$2,000|$2,000|$2,000|$4,000|$4,000| $2,000|$1,000|$500. The rest were under the max bet amount, until my balance was at $00.01
The history I am able to access on my account, shows my deposit I made in bitcoin, the wins and loss of around $4,329 but there is virtually no history of the $20,000 being played or lost on my history. Since my deposit was only about $100, the $4,000+ in activity came from the progressive win.
Since the progressive jackpots build up as all players throughout the site who play that game add to the building amount, you can see how the progressive had been set back to the starting low number. So the money went somewhere, somehow.
I have been told numerous times that the chances of a BetOnline related sportsbook stiffing a player for $20,000 is virtually zero, but I do not know how else to interpret the actions of the site. They keep repeating, “There was no breach detected, and our security team has found no irregularities.” Then, they stop responding all together.
I am looking for any information, suggestions, advice, etc. on any thoughts, what I can possibly do next, or if there is anyone else I can contact.
Thank you for taking the time to read this lengthy post.
Hello theeverydayhodl,
Firstly, sorry to hear about the issues you have been going through with Sports Betting Casino.
We are here to assist you in any way we can and will make every effort to provide you with the answers you seek regarding your funds. To help us better understand the situation, could you kindly send us your Sports Betting Casino username through a private message? Once we have this information, we can proceed to escalate the matter and work towards a resolution.
Thank you!
3.4/ 5
Hello theeverydayhodl,
We are still waiting for you Sports Betting Casino username. Please send via private message inbox. Thank you!
3.4/ 5
Hello theeverydayhodl,
We will be closing this complaint due to inactivity of submitter.
Hello theeverydayhodl,
Thanks for sharing your account details with us. We will reach out to Casino Rep in order to help you with this issue.
Keep an eye on this thread for any updates.
Thank you.
Hello theeverydayhodl,
Casino Rep got back to us and said that your case is under review, and once they get the information from a proper department we will let you know instantly.
Keep you posted.
Thank you for understanding.
Hello theeverydayhodl,
Casino Rep got back to us and said that this case was reported in November which was handled back then multiple times. Yes you won jackpot, submitted a $20k payout which was stopped at the payout stage due to an IP Login Mismatch which you needed to explain.
Here is the explanation that we provided with from Casino Rep:
"Nov 10 @3am: player advised to contact us.
Nov 10 @5am: player failed verification (wrong date of birth). Player also stated he did not know a related account holder even though they shared the same email address (t*********@outlook.com) and physical address. KYC was requested.
Nov 10 @6:45am: player contacts us to report his balance disappeared. Advised we found no discrepancies. Funds were played and lost.
Nov 11: email sent requesting the details of his missing funds query so we could have our Security Team investigate.
Nov 14: player notified by Security there were no unauthorized logins to his account or suspicious activity found."
As we get the information, once the payout was denied and information requested, you opted to continue playing and and lost your funds, and with that being said, we are unable to help.
We will close this complaint and mark it as Resolved.
Thank you for understanding.
Hello theeverydayhodl
Unfortunately, we can no longer help in this case because this problem was solved a few months ago, so our hands are tied, mostly because the money won has been spent.
We will mark this case as Resolved.
THank you for understanding.
I now have been excluded from the last casino Superslots from bonuses won in tournaments or any other I assume for no reason whatsoever? I lost privledges at wild and another one I don't even play at lol. I stayed with superslots and played one night of tournaments this past week. I had high scores on two of their tournaments and have been trying to get credited for them all week. I finally had 100 on there this morning and tried to play a couple of games . I then tried a third game and the 100 disappeared . I went to chat and yet another one of their casinos in their group has excluded me from bonuses for no reason. I used to play these everyday. They have no reason to exclude me so I have no reason to play at any of them anymore. I was soo excited to have a place for instant payouts and then this ugh.
My last chat:
2023-11-18 13:40:06 | System: You are now connected to
2023-11-18 13:40:13 | Agent: Hello! Thank you for contacting us!
How may I help with your query?
2023-11-18 13:41:37 | Me: Hi I have been trying to get credited for tournament play I had either sta sun or monday this past week. I won on roulette and on slots. I just had a bonus of 100 in my account finally and now it's gone lol I give up.
2023-11-18 13:43:13 | Me I think that I only played one night in tournaments \(daily\) and had high scores on two of them. They cannot seem to find them lol why?
2023-11-18 13:44:48 | Agent: I'm deeply sorry that you are experiencing this but I would be happy to look into it for you.
2023-11-18 13:44:49 | Agent: One moment, please.
2023-11-18 13:44:52 | Me: They are hard enough to play through . I just tried to play in two different games and now the 100.00 bonus just disappeared
2023-11-18 13:49:24 | Agent: I am very sorry about this. I will check on it for you.
2023-11-18 13:49:25 | Agent: One moment, please.
2023-11-18 13:50:08 | Me: ok thanks
2023-11-18 13:53:32 | Agent: Thank you so much for your patience. The bonus was removed because the account has had its bonus privileges removed. This decision was made by management and cannot be changed. I am so sorry about that.
2023-11-18 13:53:47 | ME: Why?
2023-11-18 13:54:31 | Agent: Super Slots reserve the right to deny and/or cancel bonuses and/or winnings from said bonuses. Super Slots reserves the right to take away any bonus at any time without explanation.
2023-11-18 13:55:09 | Me: Your group has done this at every casino I am registered at and I did nothing wrong. I blew off the other's but superslots I have played at the longest and I won't play again. Especially when I didn't do anything wrong.
2023-11-18 13:56:01 | Me: I'm not going to play with real money if they don't honor FAIR tournaments I have won.
2023-11-18 13:57:22 | Me: They don't give anything and that's their right but to exclude me from current promotions for no reason is just bad and wrong in my opiinion.
2023-11-18 13:59:36 | Agent: I am truly sorry that you are experiencing this.
2023-11-18 14:00:15 | Me: I don't understand why but the simple fact I have actually won off the bonus money before?
2023-11-18 14:01:41 | Me: You guys may possibly lose allot of business if that's the way they think about their customers.
2023-11-18 14:01:50 | Me: alot*
2023-11-18 14:02:26 | Me: Thank you for the time G......and good luck !
2023-11-18 14:03:01 | Me: I hope they treat their staff better.
2023-11-18 14:04:29 | System: The agent has ended this chat.
I have played through these high play throughs a few times. That is the only reason why I would be excluded. Isn't that why most of us play at casino's the tournaments are the only thing they do give that you don't have to deposit for. I'm also weary of getting payed for wins with a deposit so.. Nope not for me anymore.
1/ 5
On Sat, Nov 18, 2023 at 7:37 AM Super Slots Player Services Team <[email protected]> wrote:
Dear Shirley,
I hope this email finds you well.
Please kindly note that your account was credited with both of the bonuses, we apologize for the delay .
Should you require any other assistance, please feel free to reach out to us at any time via LiveChat, or e-mail: [email protected]
I hope you have a great rest of your day!
Then they took them at the same time I recieved this? After going back and forth all week.
1/ 5
theeverydayhodl wroteI appreciate the help offered, and reaching out to the rep. There is just a very clear max bet on this game of $100 per spin. You can see in the logs, I was playing $20 per spin when I hit the jackpot.
How was I able to make spins for such a large amount?
I wanna know if you just let this go or what. Please come back and tell us 🤣
I have been and account holder at Betonline.ag for 10 years. Never had a problem, but never actually won anything either...so i mostly didn't like the place. On Friday of this week I made a $100 deposit and was eventually up over 4k. On ky way back down i was playing Gemhalla by BGaming. I was mixing uo my bets and eventually made my way up to $20 per Spin. Well, I hit the 4 scatters for the 15 Free Spin Bonus which features a multiplier that builds with every wining free spin. Early in the day i had that multiplier up to 500X and hit for $5,000! Just as the Bonus was set to begin (it had loaded the start page), I was bumped from the game. I opened the game back up expecting it to reload exactly at the start of my bonus but it din not. The bonus was gone! I quickly contacted support and the agaent offered me my $20 wager back. I said that would be UNACCEPTABLE. So he proceeded to file a support case. Tge next day i i quired about the review and was told i would receive an email by the end of the day. I then proceeded to ask for some free play while i wait, I was given $60. When i didnt hear anything by 11:30pm i contacted support again, and the agent told me the mattwr had been resolved and i was credited with $60...CASE CLOSED. I was furious...the 60 dollars was free play not compensation for my lost $20 a Spin Bonus. That bonus could have been worth thousands very easily. I mentioned, "the game actually calculates my win as soon as i press rhe button - the win for the base game and the win amount fornthe bonus game if triggered". Why cant you just check the game log and credit me for what i won since it was already figured". They said you hot $60 and the cae is closed! I asked to see the game log for myself and they would not even discuss it.
We all know, had i won nothing, they would NOT have credited me $60 but if $60 was what i actually won, why not let a long time customer confirm that is the correct amount. They basically treated me like i was worthless and were rude about it. I am convinced they have cheated me out of thousands and i want ro pursue this to the ends of the earth but dont know exactly what to do. I despise cheaters. Help pleae!
Hello Vonzzzilla,
First of all, welcome to LCB! Glad to have you here.
Can you please send us your casino username/id via private message so we can reach out to casino representative and inquire about your case?
Thank you.
Hello Vonzzzilla,
Thanks for providing us with your casino credentials!
We will reach out to the casino representative to inquire about your case.
Keep you posted.
Hello Vonzzzilla,
We just sent a reminder to the casino representative and noticed that he is currently out of the office and will be unavailable until December 29th. Just to let you know.
Keep you posted.
Hello Vonzzzilla,
We remind the casino regularly, don't worry, we are working on your case. Still no response, hope we hear from them after the holidays.
Please have more patience, considering it is Sunday and holiday season, expect a delay in response.
Thanks for your understanding.
Happy New Year!
Your casinos suck and they litterally ripped me off and tried saying I didn't get a win after ripping me off not letting me withdraw made no efforts to make anything right.
that first picture folks is me landing on the three free spin symbols clearly you can see the un doctored photo. Immediately go into chat to tell them. They take 3 days to tell me that I'm a liar and this never happened. They then send me the next photo.. saying that's what actually happened. Thanks high roller 0/5
Hello Luxich Bastards,
First of all, welcome to LCB!
Please send us your casino username/id via private message for that casino so we can reach out to the casino representative and inquire about your case?
Thanks!
Hello Vonzzzilla,
We have to mark this complaint as Unresolved as the holidays have passed and we did not hear a word from the casino.
If we hear back from them, we will reopen the complaint.
Thanks for your understanding.
Hello Vonzzzilla,
We have just heard back from the casino rep, and he claims that you have been compensated. Can you please confirm this?
Thank you for your response in advance.
I just wanted to introduce my problems with betonline.ag to another board, my recent reply is worth a look just for GP. I love the LCB forum and this is a great community. I am having several of my friends join, a couple of which are big swingers. Great place.
https://jswqzs.com/onlinecasinobonusforum/direct-casino-support/commission-kings-casino-rep/msg714674#msg714674
_________________________________________________________________________
Vonzzzilla wrote
Betonline.ag has NOT compensated me for the lost bonus in the Gemhalla game by BGAMING. I will summarize the facts and important events below:
WHAT I WANT IS FOR BETONLINE.ag TO SIMPLY CREDIT MY ACCOUNT WITH THE ACTUAL WIN AMOUNT! WHAT DOES THE GAME LOG SHOW? I wouldn't at all be surprised if it showed that I won $20,000! because why else would they resort to underhanded trickery with the $60 free play?!
If, for some reason betonline.ag cannot view the game logs, and BGAMING, the maker of the GEMHALLA slot maching, will not provide those logs to betonline.ag so that betonline.ag can resolve this significant real money issue with their customer of over 10 years, then I strongly believe I should be paid according to the amount BGAMING charges in the in-game Bonus Buy Feature. For a wager of $20 per spin, the cost is $2,000.00 to buy the bonus in the Gemhalla slot machine game.
So betonline should be happy to do the following:
1. Credit me for the Actual Win amount found in the Game logs, or, if for some legitimate reason the log cannot be viewed,
2. Credit me for $2,000.00. The cost to buy the Gemhalla Bonus at $20 per spin as determined by BGAMING in the Bonus Buy Feature of their Gemhalla slot machine game.
THIS IS A REASONABLE REQUEST FROM BETONLINE'S CUSTOMER. THIS IS THE WAY IT SHOULD BE HANDLED. IF FOR SOME LEGITIMATE REASON BETONLINE FEELS THIS IS NOT THE REASONABLE WAY TO HANDLE THIS CASE, PLEASE, BETONLINE.AG, EXPLAIN WHY...
I WOULD ALSO LIKE TO HEAR FROM BGAMING ON THIS ISSUE. BGAMING...WHAT IS A REASONABLE WAY TO RESOLVE THIS ISSUE?
How about members of the LCB community...my fellow members...what is a reasonable way to resolve this issue? Please chime in with a reply. Am I being unreasonable to make the above requests so that I may be compensated fairly? I have lost so much money at betonline.ag of the years, I have never even cashed out a single dime!
To the casino rep, I don't mean to come across so angry, but this hurts. I know you are new to this information, so please do not think I am not appreciative of your help because I am. But I am hurt over all of this. I am not having fun! I just want to be treated fairly. That is not to much to ask for especially from a place like betonline.ag and BGaming, to powerhouses in the industry.
Hello Vonzzzilla,
Casino responded by stating that they would look into your case again. Just a quick update.
Keep you posted.
Regarding my issue with Betonline.ag and the game Gemhalla where i was cut out of the 15 Free Spin Bonus at $20 per spin. After speaking with their support again last in a final attempt to find an amicable resolution, we were able to come to agreement and for the record, I AM SATISFIED WITH BETONLINE'S EFFORT ANDOFFER. They did the right thing by me!
Consider this complaint resolved. Thank you for your help and support.
gamblinggal2020 wroteI enjoyed the games (Rival). It was unable to obtain information on how to get verified or where to send my documents -I can only assume the nightmare I would have to actually withdraw! Not for me!
Are you referring to Payday casino? If so please provide me with your casino username so we can notify the casino rep.
3.7/ 5
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