Coins Game Support and Complaints Thread

Hello isevich13,

We got a response and the supported evidence from the casino rep stating the following: 

After conducting a thorough investigation additional evidence has been discovered, further proving the player’s involvement in unfair sports betting practices. Therefore, the player’s account has been rightfully closed down due to a violation of multiple rules of the platform regarding sports betting as well as dishonest account activity. We will not tolerate any fraudulent activity from any of the players on the platform, and this case is not going to be an exception.

According to the paragraph 9.3. "Fraudulent activity" of the Terms of Use:

Once coins.game noticed a fraudulent, unlawful, dishonest or improper activity (including using the VPN, proxy or similar service that masks or manipulates the identification of your real location, or making bets, wagers or poker play through a third party or on behalf of a third party) on the Website, we are eligible to block user’s Account with forfeiting of all Account balances without prior notification. In such cases, coins.game reserves the right to report fraudulent activity to existing regulatory and law enforcement authorities including but not limited to banks, credit card companies and/or any person or entity that has the legal right to such information, and/or taking legal action against such user.

According to the paragraphs 2.4.2 and 2.22. of the Sportsbook rules:

2.4.2. You will use this Website and your Account solely and exclusively for the purpose of your genuine participation in the Games and not for any financial or other operations; your participation in the Games will be strictly in your personal non-professional capacity for recreational and entertainment reasons only.

2.22. If a player is suspected of foul play, Sportsbook reserves the right to block the account and investigate all bets made. The period of verification of bets cannot exceed 180 days. If there is evidence of fraudulent activity (Sportsbook recognizes the fraud activity), Sportsbook has the right to cancel all bets of the player for the entire period of the game with the subsequent blocking of the account. Sportsbook is not obliged to provide the player with evidence of fraudulent activity.

What evidence did you receive?

I bet on basketball. NBA and European leagues. What exactly did I violate?

What exactly did I do? Why was all my money stolen? Explain to me

Hello isevich13,

The rules that were violated are mentioned above in the response we received from the casino rep. One of them is the use of a VPN, specifically "using the VPN, proxy, or similar service that masks or manipulates the identification of your real location, or making bets, wagers or poker play through a third party or on behalf of a third party," which the provided evidence confirms.

Given this, we will have to close this complaint and mark it as resolved.

Thank you for your understanding.

I am from Russia. Russia is not banned in this casino. Absolute scam

Dear isevich13,

As previously mentioned, the casino rep provided us with evidence, including the use of a VPN, which constitutes a breach of their Terms. Since nothing further can be done, this complaint is now closed.

Thank you for your understanding.

I recently deposited €1,000 at Coins.Game, a disreputable casino. Despite the deposit, I did not receive any meaningful bonuses or free spins. The wagering requirement is excessively high, exceeding €7,000, with an additional €1,500 deposit needed. I reached level 6, and yet, the losses have been significant. The bonuses I did receive amounted to mere cents, barely exceeding $2. The promotions advertised on the casino’s official page are misleading and do not reflect the reality of what players experience.

Hello Mahmud,

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