Cocoa Casino, Paradise 8 Casino, ThisIsVegas Casino and DaVinci's Gold Casino Support and Complaints Thread

Hello JohnsonSpel,

Thank you for bringing this up to our attention. Please note that according to our T&Cs, payments can take up to 12 bank days either from the day they are requested or from the day of last payment. You have already received a payment from us and the next one should be processed and sent to you shortly, once again, based on our T&Cs and your VIP status.

Thank you for your understanding and patience,

This is Vegas Support

Thank you very much , several withdrawals were processed two weeks ago.
Today only one withdrawal remains pending (withdrawal id: 205366416437376 , from 10.23.23)
I'll write update as soon as it's processed , thx
 

Hello JohnsonSpel,

We are glad to hear that! 

Keep us updating. 

Hello i have four withdrawals at Paradise8 casino, several of them ordered a month ago,
it would be great to know when they will be processed actually , thank you

Hello JamesIreland,

May we know if your account has been verified thus far?

Is this your first withdrawal with this brand?

Thank you in advance.

Yes the account was verified, the documents were sent a month ago and I received notifications about this.
And I checked today, the withdrawal is still pending, first withdrawals at Paradise8 Casino

Hello JamesIreland,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thank you in advance.

thank you , sent username in private messages

Today I checked the withdrawals , all withdrawals are still pending even more than a month 


 

Hello JamesIreland,

Thank you for sharing your credentials with us. We will ping Casino Rep in order to help you with this issue.

Keep you posted.

Hello JamesIreland,

Can you update us with this matter, have you received your winnings? If you did not, can you please send your casino username again via private message please?

Thank you!

Not yet, I sent you my casino name in private messages
Thank you

Hello JamesIreland,

Thanks for providing us with your credentials. We will now reach out to the Casino representative to assist you futher with this issue.

Keep you posted!

I received the money yesterday,
thank you very much for your help lcb , appreciate that  

Hello JohnsonSpel,

We are so glad you have gotten your winnings and that this case has been resolved!  

Hello ,  i had a chat conversation in Paradise8 week ago (05/12/23),
they promised to withdraw funds after three days , but everything is still pending for now

Hello JamesIreland,

We will reach out to the Casino Representative to assist you with this case as well.

Keep you posted!

Hello JamesIreland,

We have reached out to the Casino Representative again. Hope we will get a reply this time.

Keep you posted.

Hello JamesIreland,

We have to mark this complaint as Unresolved because we never received a response from the casino regarding your case, despite our repeated attempts to contact them.

Thanks for understanding.

Hello JamesIreland,

We finally heard back from the casino, they said that your case should be finished by the end of the day. Hope we hear good news!

Keep you posted.

The complaint is reopened.

hello, Thanks Eowyn
so far only one transaction out of all four has been completed,
and the transactions shown in the screenshot are still pending
(although some of them are already 58 days pending)
will wait for updates anyway

 

Hello JamesIreland,

Thanks for updating us!

We will reach out to casino again to see if they can speed up the process.

As it is a holiday season, expect a delay in response.

Hello JamesIreland,

We must mark this complaint as Unresolved as we did not hear back from the casino, and the holiday season have passed.

If they respond, we will Reopen it. 

P.S. If you have an update for us regarding your case, please tell us.

Thanks for understanding.

Greetings , I confirm that all payments were completed two days ago.
Big thanks to the casino representative and moderators of the lcb forum.
Great news !

Great news. Thanks for letting us know. We consider this case Resolved. 

Goedendag ! have two withdrawals ordered from ThisisVegas casino,
they have been hanging for two months, for a total amount of 270 euros.
Also verified , before depositing etc. Would be very helpful if you could help and write to the representative casino team
thnak you

Hello kimmichnacht,

First of all, welcome to LCB! Glad to have you here. 

Sorry you had a bad experience.

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

verified before withdrawals 2 month ago , and 2 withdrawals pending at this moment

 

thank you , just sent my login in private message

Hello kimmichnacht,

Thanks for sharing your casino credentials with us!

We will reach out to a casino representative to inquire about your case.

Keep you posted.

Hello kimmichnacht,

We have reached out to the casino rep again.

Keep you posted.

This is by far the worse casino ever. Yes terms and conditions state 12 business days after verified docs but the problem is no responds until bothered and you get the same answer. Can't tell what or when to expect a withdrawl. I'm still waiting going on day 10 and no one can give me a straight answer. I'm anticipating not even getting my money as as soon as turning in my docs for verification all communication stopped not even an email confirming they received it I had to follow up over 5 x just to get an answer when my docs were verified. No communication. It'll take an entire month before getting a $300 withdrawl but when depositing it's automatic and pretty instant. Don't waste your time here there are other sites with the same game but better customer service and instant withdrawals or if docs are needed it only takes less then 24 hours and withdrawals are followed up shortly after. I d been playing for a long time and just wanted to try some thing new and this was a mistake. Multiple emails that say the same thing and cannot provide an eta. It's a scam to me one of the worse. I suggest Mr. O, ignition, bvx, Brango, eternal slots, extreme. Even slots capital same games or similar but great customer service and no delays in verification. There are more then I stated I encourage others to try. I can show the emails and chats I have from screenshots no help no one knows anything. I've been verified since 3/17/24 what's the hold up on inputting an crypto address and sending. Pulling teeth in withdrawal. I'll definitely update this once I get it. I wanted to close my account but then it was mentioned I would not get my winnings. Will never play here again. They didn't even want me to write a review and mention the terms and conditions over and over. I get it but can someone provide a time frame other than I'm in the timeframe from the chat to account managers. Like they have no money to pay but will take yours instantly. This site should be blacklisted I'll upload chats and emails in time to prove it when that time comes how no one response until my 6th email I follow up everyday and get the same answer like they don't communicate to the other department. Waste of time and money scam.

Hello kimmichnacht,

Unfortunately, we must mark this complaint as Unresolved, as we did not hear back from the casino after numerous attempts to reach out to them. That is negatively affecting their brand image. If they respond, we will reopen it.

Thank you for understanding.

Hello Juniver Deboda,

First of all, welcome to LCB! Glad to have you here. 

Sorry to hear about your experience.

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks.

Hello Juniver Deboda,

Can you please send us your casino username/id via private message?

Hello Juniver Deboda,

We will close this complaint due to the inactivity of the submitter.

Cocoa casino quit responding to my emails and my live chat I have been trying to withdraw 2 withdrawals and been 3 weeks I am going to get kicked out of my home if they don't pay me wat can you do to help me I don't want to be homeless 

Hello William Giroux,

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Hello William Giroux,

Thank you for providing your casino username, we're going to contact the casino rep to check your account. As soon as we hear back we'll update you on this thread. 

Thank you I really appreciate it your time is greatly appreciated thank you

Hello William Giroux,

We've sent a reminder to the casino representative since we haven't heard back yet. We'll keep you updated on this thread.

Hello William Giroux,

The casino representative got back to us and notified us that you should be paid out today. Please let us know once you receive your funds so we can mark this complaint as resolved. 

Hello William Giroux,

We're still awaiting your confirmation. Please inform us if you've received your funds.

hi , have an error in Paradise8 casino, when choose any deposit options (especially Bitcoin deposit method) 
error:“You have exceeded the deposit amount.”
Can you forward this to support team , so they can activate deposits for me , thank you



 

Hello LarsonRoyal,

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

just sent , thx <3

Hello LarsonRoyal,

Thank you for providing your casino username, we're going to contact the casino representative and inquire further. Keep your eye on this thread for any updates. 

Hello LarsonRoyal,

We haven't heard back from the casino rep yet, we are sending a reminder now. Keep you updated on this thread. 

Hello LarsonRoyal,

We sent another reminder to the casino rep, keep you updated on this thread. 

Hello LarsonRoyal,

The casino rep got back to us and informed us that they had blocked your account due to suspicious activity. They are not at liberty to share any sensitive information with us so if you need any additional information please get in touch with their live support. 

We must close this complaint as we are not able to help you further.