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- Replied by
- Caitlyn D
- at Mar 19, 23, 11:07:04 AM
- Newbie 11
- last active 1 year ago
Cocoa casino stole $3500 from me because it was dormant for 30 days, and the only reason it was dormant for 30 days was because they took weeks to process each $500 withdrawal. I had a $5000 balance initially from a $5000 max cashout bonus and got $1500 of that out before they stole the rest of it. They deserve to be blacklisted everywhere unless they pay in full.
Moreover, deposits are disabled, so I couldn't even deposit $1 to follow their predatory 30 day dormancy clause if I wanted to. According to their predatory rules, they can steal anyone's balance by slowing down the withdrawals and disabling deposits to run out the 30 day clock.2.9/ 5
-
- Replied by
- Berks
- at Mar 20, 23, 02:35:16 AM
- Mighty Member 4535
- last active 10 months ago
Hello Caitlyn Driehorst,
We are really sorry that you are facing this kind of issue.
Could you please send us your Casino Username via private message so we reach out to Casino Rep in order to help you?
Thank you.
-
- Replied by
- Berks
- at Mar 22, 23, 06:01:47 AM
- Mighty Member 4535
- last active 10 months ago
Hello Caitlyn Driehorst,
We are still waiting for your credentials. Please send us via private message to be able to help you.
Thank you.
-
- Replied by
- Berks
- at Mar 23, 23, 01:42:23 AM
- Mighty Member 4535
- last active 10 months ago
Hello Caitlyn Driehorst,
Thanks for sharing your account details with us. We will notify Casino Rep about this issue and once we hear back we will let you know.
Keep an eye on this thread.
Thank you.
-
- Replied by
- OliverKing
- at Mar 23, 23, 04:44:57 AM
- Casino Rep 50
- last active 1 month ago
Hello Caitlyn,
My name is Eugene and I am a VIP account manager at Cocoa. Hope this finds you well.
Going over your account, it seems like there was a confusion between you and your account manager, and the email was intended for a different customer.
According to our T&Cs, your balance, which is available to you in your account, does not have a max cashout and your withdrawals will keep being sent to you according to our T&Cs just like they have been sent up to this point.
You will be able to continue placing withdrawals as well, of course.
Thank you for your understanding and patience and again, truly sorry for this inconvenience.
All the best,
Eugene
Cocoa
-
- Replied by
- MightyFrancis
- at Mar 31, 23, 09:02:59 PM
- Newbie 4
- last active 1 year ago
-
- Replied by
- Anchi
- at Apr 01, 23, 01:51:41 AM
- Admin 13545
- last active 56 minutes ago
Hello MightyFrancis,
We are sorry that you are facing this kind of issue. Please send us your casino username via private message so we reach out to the casino rep.
Thank you
-
- Replied by
- MightyFrancis
- at Apr 01, 23, 11:15:18 AM
- Newbie 4
- last active 1 year ago
-
- Replied by
- Berks
- at Apr 02, 23, 12:09:39 PM
- Mighty Member 4535
- last active 10 months ago
-
- Replied by
- MightyFrancis
- at Apr 03, 23, 08:36:00 PM
- Newbie 4
- last active 1 year ago
Thank you Berks ! one withdrawal came yesterday ,
but there is still no information about the second withdrawal (transaction №: 205363648996255)
They were placed on the same day , and 21 days have already passed since i order it.
It would be helpful , if we can find out when the second withdrawal will be processed -
- Replied by
- Berks
- at Apr 04, 23, 02:28:02 AM
- Mighty Member 4535
- last active 10 months ago
Hello MightyFrancis,
We're glad you got some of the money. Probably the casino has limits per transaction, please be patient, so if there is a longer delay, we will contact the Rep again.
Please keep us informed.
Thank you.
-
- Replied by
- OliverKing
- at Apr 07, 23, 05:37:14 AM
- Casino Rep 50
- last active 1 month ago
-
- Replied by
- MightyFrancis
- at Apr 11, 23, 02:33:52 PM
- Newbie 4
- last active 1 year ago
-
- Replied by
- LarsonRoyal
- at May 18, 23, 07:25:40 PM
- Newbie 6
- last active 4 months ago
-
- Replied by
- Berks
- at May 19, 23, 03:14:18 AM
- Mighty Member 4535
- last active 10 months ago
Hello LarsonRoyal,
Could you please send us your Casino username via private message and we will reach out to Casino Rep and inquire about your payout?
Thanks in advance.
-
- Replied by
- LarsonRoyal
- at May 19, 23, 10:43:36 AM
- Newbie 6
- last active 4 months ago
-
- Replied by
- Berks
- at May 20, 23, 02:46:26 PM
- Mighty Member 4535
- last active 10 months ago
Hello LarsonRoyal,
Thank you for sharing your credentials. We will notify Casino Rep in order to help you with the withdrawal.
Please keep an eye on this thread for any updates.
Thank you.
-
- Replied by
- LarsonRoyal
- at May 21, 23, 02:40:28 PM
- Newbie 6
- last active 4 months ago
Thank you very much, three withdrawals have been completed today. This is great updates.
But today I played and can't make a deposit. When I try to deposit, it gives me error msg: "limit on deposits has been exceeded". I would be awesome if you give this to the representative and they will somehow fix it , thank you !
-
- Replied by
- Berks
- at May 22, 23, 04:15:53 AM
- Mighty Member 4535
- last active 10 months ago
Hello LarsonRoyal,
We are very happy to hear that you received your money!
Regarding the exceeded limit could you please ask them via Support Live Chat and we are sure that they will explain you very quickly.
We will mark this case as Resolved.
-
- Replied by
- LarsonRoyal
- at May 22, 23, 02:30:54 PM
- Newbie 6
- last active 4 months ago
-
- Replied by
- Berks
- at May 23, 23, 02:10:50 AM
- Mighty Member 4535
- last active 10 months ago
Hello LarsonRoyal,
We will reach out to Casino Rep again and ask him to check this matter for you. Once we hear back we will let you know,
Keep an eye on this thread for any updates.
Thank you.
-
- Replied by
- Berks
- at May 25, 23, 05:39:37 AM
- Mighty Member 4535
- last active 10 months ago
Hello LarsonRoyal,
We are still waiting for a newest update from Casino Rep. Once we hear back we will let you know.
Please keep an eye on this thread.
Thank you for understanding.
-
- Replied by
- Caitlyn D
- at Jun 11, 23, 06:56:27 PM
- Newbie 11
- last active 1 year ago
Berks wrote
Hello Caitlyn D,
Happy to hear such a good news. Please let us know when it's completely finished.
Keep us informed.
Thank you.
I am pleased to report that Cocoa Casino eventually paid out my entire balance :)
2.9/ 5
-
- Replied by
- therealpeteg
- at Jun 12, 23, 11:39:12 PM
- Sr. Newbie 44
- last active 5 hours ago
-
- Replied by
- NorgeHaugen
- at Jun 24, 23, 10:05:32 PM
- Newbie 3
- last active 1 year ago
-
- Replied by
- Berks
- at Jun 25, 23, 07:35:36 AM
- Mighty Member 4535
- last active 10 months ago
Hello NorgeHaugen,
May we ask if your account has been verified thus far?
Is this your first withdrawal with this brand?
Thank you in advance for cooperation.
-
- Replied by
- NorgeHaugen
- at Jun 25, 23, 09:45:25 PM
- Newbie 3
- last active 1 year ago
-
- Replied by
- Berks
- at Jun 26, 23, 12:49:26 AM
- Mighty Member 4535
- last active 10 months ago
Hello NorgeHaugen,
Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?
Thank you in advance.
-
- Replied by
- Berks
- at Jun 27, 23, 02:48:43 AM
- Mighty Member 4535
- last active 10 months ago
Hello NorgeHaugen,
Thank you for sharing your account details with us. We will ping Casino Rep in order to help you with this matter.
Keep an eye on this thread for any updates.
-
- Replied by
- Berks
- at Jun 30, 23, 06:02:56 AM
- Mighty Member 4535
- last active 10 months ago
Hello NorgeHaugen,
We are still waiting for a response from their side. We will send them a reminder in order to get a proper clarification.
Keep an eye on this thread for any updates.
Thank you.
-
- Replied by
- Berks
- at Jul 03, 23, 07:58:57 AM
- Mighty Member 4535
- last active 10 months ago
Hello NorgeHaugen,
We are still waiting for a response from their side. Casino Rep said that he will follow up your case today and will get back to us as soon as possible.
Keep an eye on this thread for any updates.
Thank you.
-
- Replied by
- Dejan Stamenkovic
- at Jul 06, 23, 05:59:26 AM
- Full Member 146
- last active 17 hours ago
thanks for free chips. I received from Cocoa casino free chips(5 or10$) maybe two times per week. But bro, that Rival software... what is that???? they fixed games so tight, that even and bonus rounds in games are reduced. example, in video slots Sherwood... by Rival bonus rounds was been 10 FS, and these days are 5. I dont talking how much u will get from this ( approximately less than 1 on 5 free spins with 0,4$ bet) ... are you maybe played that's slots? can u recommended such a games to some serious player?
Rated:3.8/ 5
-
- Replied by
- Berks
- at Jul 06, 23, 06:32:48 AM
- Mighty Member 4535
- last active 10 months ago
Hello Dejan Stamenkovic,
We are glad to hear that you've been receiving free chips from Cocoa Casino. Regarding the Rival software and your concerns about reduced bonus rounds, it's important to note that game mechanics and features can sometimes be adjusted by developers. While we can't comment on specific games, there are plenty of other reputable online slots available that offer engaging gameplay and rewarding bonus features. You can check all the slots with the highest RTP percentage HERE.
Hope this will help.
Thank you.
2.9/ 5
-
- Replied by
- OliverKing
- at Jul 06, 23, 06:46:30 AM
- Casino Rep 50
- last active 1 month ago
Hello NorgeHaugen,
Thank you for letting us know. It seems like there was a typo and the funds were sent to a different address than yours.
Note that it has been corrected and the funds are already in the valid BTC wallet you had provided.
We apologize for the inconvenience. Please know you can always approach via our support box email.
Paradise8 Support
-
- Replied by
- NorgeHaugen
- at Jul 06, 23, 07:29:17 AM
- Newbie 3
- last active 1 year ago
-
- Replied by
- Berks
- at Jul 06, 23, 07:57:53 AM
- Mighty Member 4535
- last active 10 months ago
-
- Replied by
- Robertpierce6
- at Jul 06, 23, 03:40:11 PM
- Newbie 2
- last active 1 year ago
This complaint is towards This Is Vegas Online Casino. I requested a $100 payout over two weeks ago and was told that I had to deposit $25 to verify my account and that I would receive the 25 back and to send the usual documents as well to be verified. I did as asked and have not received the withdraw of $125. I received a email saying that my documents were approved. I spoke to online support and they keep saying that they will let the manager know and that I will receive my funds promptly. I'm not one to complain but this is not how your supposed to do buisness. I reached out to LCB about the same issue with a different casino awhile back and they helped me resolve the issue with that complication. So LCB if you could help in any way again I would gladly appreciate it. Thank you
-
- Replied by
- Berks
- at Jul 07, 23, 02:39:38 AM
- Mighty Member 4535
- last active 10 months ago
Hello Robertpierce6,
Sorry to hear that you haven't received your money yet. Please provide us with your Casino Username via private message and we will reach out to Casino Rep in order to speed up a withdrawal process.
Thank you in advance.
-
- Replied by
- LarssonGöteborg
- at Jul 08, 23, 07:59:15 PM
- Newbie 4
- last active 1 year ago
-
- Replied by
- Berks
- at Jul 09, 23, 03:58:42 AM
- Mighty Member 4535
- last active 10 months ago
Hello LarssonGöteborg,
May we ask if your account has been verified thus far?
Is this your first withdrawal with this brand?
You can find an article on our site about the verification process HERE, just to be sure that you fulfilled all the required steps. It could be helpful.
Thank you for cooperation.
-
- Replied by
- Berks
- at Jul 09, 23, 03:59:44 AM
- Mighty Member 4535
- last active 10 months ago
Hello Robertpierce6,
We are still waiting for your credentials. Please send us via private message to be able to help you.
Thank you in advance.
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