Cocoa Casino, Paradise 8 Casino, ThisIsVegas Casino and DaVinci's Gold Casino Support and Complaints Thread

Hello jimjimv,

We will be closing this complaint due to inactivity of submitter.

Hi 2taller,

Thank you for such nice words, we hope that we will continue to make it easier and better for our members to have fun. 

Cocoa casino stole $3500 from me because it was dormant for 30 days, and the only reason it was dormant for 30 days was because they took weeks to process each $500 withdrawal.  I had a $5000 balance initially from a $5000 max cashout bonus and got $1500 of that out before they stole the rest of it.  They deserve to be blacklisted everywhere unless they pay in full.

Moreover, deposits are disabled, so I couldn't even deposit $1 to follow their predatory 30 day dormancy clause if I wanted to.  According to their predatory rules, they can steal anyone's balance by slowing down the withdrawals and disabling deposits to run out the 30 day clock.

Hello Caitlyn Driehorst,

We are really sorry that you are facing this kind of issue. 

Could you please send us your Casino Username via private message so we reach out to Casino Rep in order to help you?

Thank you.

Hello Caitlyn Driehorst,

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Thank you.

Sent

Hello Caitlyn Driehorst,

Thanks for sharing your account details with us. We will notify Casino Rep about this issue and once we hear back we will let you know.

Keep an eye on this thread.

Thank you.

Hello Caitlyn,

My name is Eugene and I am a VIP account manager at Cocoa. Hope this finds you well.

Going over your account, it seems like there was a confusion between you and your account manager, and the email was intended for a different customer.

According to our T&Cs, your balance, which is available to you in your account, does not have a max cashout and your withdrawals will keep being sent to you according to our T&Cs just like they have been sent up to this point.

You will be able to continue placing withdrawals as well, of course.

Thank you for your understanding and patience and again, truly sorry for this inconvenience.

All the best,

Eugene

Cocoa

Hello Eugene,
Thanks!  I just submitted a withdrawal for $1000 out of my $3500 balance

Hello Caitlyn D,

Happy to hear such a good news. Please let us know when it's completely finished.

Keep us informed.

Thank you.

hello ,  have several withdrawals in Thisisvegas pending for 17 days already.
Chat support predicted that the withdrawals will be completed on this week.
Withdrawals are still pending for now, can you tell me please when they will be processed ?
ty

Hello MightyFrancis, 

We are sorry that you are facing this kind of issue. Please send us your casino username via private message so we reach out to the casino rep.

Thank you

thank you ! just sent already

Hello MightyFrancis, 

Thanks for sharing your account details with us. We will notify Casino Rep about this issue, and once we hear back we will inform you immediately.

Keep an eye on this thread.

Thank you Berks ! one withdrawal came yesterday ,
but there is still no information about the second withdrawal (transaction №: 205363648996255)
They were placed on the same day , and 21 days have already passed since i order it.
It would be helpful , if we can find out when the second withdrawal will be processed 

Hello MightyFrancis,

We're glad you got some of the money. Probably the casino has limits per transaction, please be patient, so if there is a longer delay, we will contact the Rep again.

Please keep us informed. 

Thank you.

Hello MightyFrancis,

Your second withdrawal will be processed and sent over the weekend and according to our T&Cs timeframes.

Thank you for your patience,

ThisIsVegas

Yes, all transactions were completed yesterday, thank you very much for your help and updates, great news !

Hello MightyFrancis,

We are so happy that you receive all your funds. 

Enjoy your winnings and further entertainment. 

We will mark this case as Resolved.

Greetings , my transactions in Paradise8 casino have been pending about 19 days ,
more than withdrawal timeframe "12 business days".
The previous withdraw transactions were processed quite quickly , in a week sometimes
Would be grateful to know when they will be completed

Hello LarsonRoyal,

Could you please send us your Casino username via private message and we will reach out to Casino Rep and inquire about your payout?

Thanks in advance.

Thank you , login sent in pm

Hello LarsonRoyal,

Thank you for sharing your credentials. We will notify Casino Rep in order to help you with the withdrawal.

Please keep an eye on this thread for any updates.

Thank you.

Thank you very much, three withdrawals have been completed today. This is great updates. 
But today I played and can't make a deposit. When I try to deposit, it gives me error msg: "limit on deposits has been exceeded". I would be awesome if you give this to the representative and they will somehow fix it , thank you !

 

Hello LarsonRoyal,

We are very happy to hear that you received your money! 

Regarding the exceeded limit could you please ask them via Support Live Chat and we are sure that they will explain you very quickly.

We will mark this case as Resolved.

Yes, but no one answers in the Support Live Chat probably ,
I hope the representative will read this thread sooner or later ,
And figure out what's happening with deposits
Anyway big thanks for you`re help !

Hello LarsonRoyal,

We will reach out to Casino Rep again and ask him to check this matter for you. Once we hear back we will let you know,

Keep an eye on this thread for any updates.

Thank you.

Hello LarsonRoyal,

We are still waiting for a newest update from Casino Rep. Once we hear back we will let you know.

Please keep an eye on this thread.

Thank you for understanding.

I am pleased to report that Cocoa Casino eventually paid out my entire balance :)

Great news Caitlyn D! Enjoy your winnings 

I won on divinci's gold but was never able to Cashout. It was confusing on how they work it wasn't too fair. Haven't played there since. 

Hello therealpeteg,

Thank you for sharing your experience.

If you need our assistance please send us your casino username via PM and we'll get in touch with the casino rep. 

hello, withdrawal in Paradise8 was not processed for almost a month,
I wanna  know when it will be completed if its possible ?

Hello NorgeHaugen,

May we ask if your account has been verified thus far?

Is this your first withdrawal with this brand?

Thank you in advance for cooperation.

documents sended and verified at 01.06.23
yeap 1st withdrawal in Paradise8 and pending too long probably

Hello NorgeHaugen,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thank you in advance.

Hello NorgeHaugen,

Thank you for sharing your account details with us. We will ping Casino Rep in order to help you with this matter.

Keep an eye on this thread for any updates.

Hello NorgeHaugen,

We are still waiting for a response from their side. We will send them a reminder in order to get  a proper clarification.

Keep an eye on this thread for any updates.

Thank you.

Hello NorgeHaugen,

We are still waiting for a response from their side. Casino Rep said that he will follow up your case today and will get back to us as soon as possible.

Keep an eye on this thread for any updates.

Thank you.

thanks for free chips. I received from Cocoa casino free chips(5 or10$) maybe two times per week. But bro, that Rival software... what is that???? they fixed games so tight, that even and bonus rounds in games are reduced. example, in video slots Sherwood... by Rival bonus rounds was been 10 FS, and these days are 5. I dont talking how much u will get from this ( approximately less than 1 on 5 free spins with 0,4$ bet) ... are you maybe played that's slots? can u recommended such a games to some serious player?

Hello Dejan Stamenkovic,

We are glad to hear that you've been receiving free chips from Cocoa Casino. Regarding the Rival software and your concerns about reduced bonus rounds, it's important to note that game mechanics and features can sometimes be adjusted by developers. While we can't comment on specific games, there are plenty of other reputable online slots available that offer engaging gameplay and rewarding bonus features. You can check all the slots with the highest RTP percentage HERE. 

Hope this will help.

Thank you.

Hello NorgeHaugen,

Thank you for letting us know. It seems like there was a typo and the funds were sent to a different address than yours.

Note that it has been corrected and the funds are already in the valid BTC wallet you had provided.

We apologize for the inconvenience. Please know you can always approach via our support box email.

Paradise8 Support

the money has already come to me today , I just didn’t check the wallet, complaint is resolved thanks Oliver and Berks

Hello NorgeHaugen,

We are so happy to hear that you received your money!

Enjoy your winnings!

This complaint is towards This Is Vegas Online Casino. I requested a $100 payout over two weeks ago and was told that I had to deposit $25 to verify my account and that I would receive the 25 back and to send the usual documents as well to be verified. I did as asked and have not received the withdraw of $125. I received a email saying that my documents were approved. I spoke to online support and they keep saying that they will let the manager know and that I will receive my funds promptly. I'm not one to complain but this is not how your supposed to do buisness. I reached out to LCB about the same issue with a different casino awhile back and they helped me resolve the issue with that complication. So LCB if you could help in any way again I would gladly appreciate it. Thank you

Hello Robertpierce6,

Sorry to hear that you haven't received your money yet. Please provide us with your Casino Username via private message and we will reach out to Casino Rep in order to speed up a withdrawal process.

Thank you in advance.

hi , I have about three withdrawals in Thisisvegas casino pending for 20 days,
it would be helpful to write casino rep and find out when they will be processed ?
Thank you.

Hello LarssonGöteborg,

May we ask if your account has been verified thus far?

Is this your first withdrawal with this brand?

You can find an article on our site about the verification process HERE, just to be sure that you fulfilled all the required steps. It could be helpful.

Thank you for cooperation.

Hello Robertpierce6,

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Thank you in advance.