Cocoa Casino, Paradise 8 Casino, ThisIsVegas Casino and DaVinci's Gold Casino Support and Complaints Thread

Hello partysl8,

Please send me your casino username to private message inbox and we'll get in touch with the Casino Representative.

Thank you Sydney, I sent username via pm.

Hello partysl8,

Thank you for providing us with your casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hi everyone,

This withdrawal didn't reach the final payment queue due to a glitch with the cashier system we have been updating. There will be a major update on March 2nd which we hope will resolve these issues.

Your withdrawal in set as maximum priority and I expect it to be done within 24 hours.

Our sincere apologies for the unnecessary delay.

 

Thank you Sydney! Oliver King thank you as well it is much appreciated having you here at this forum for the players. I'll let you guys know when it shows up in my wallet. Thanks again Sydney and Oliver.

Update: It has been over 24 hours since your post "Oliver King". I have not received anything to my bitcoin wallet nor has my payout status changed from pending when I check in the casino. I'm going to be honest and tell you I'm pretty disappointed  and discouraged at this point. It has now been a full month that has passed and I have yet to receive my withdrawl. I was hoping you would not fail me so that I could feel comfortable depositing here again in the future, while knowing if there was an issue I could count on your help, unfortunately those hopes have not yet come to fruition.  I now hope to hear back from you soon with good news for me. I'll be back to confirm if I receive this withdrawl to my wallet. Thanks

Issue resolved! :-) thank you Oliver and Sydney! My withdrawl is finally in my wallet and I do appreciate it very much!  Have a good day!

Thanks for letting us know! Glad that we could help partysl8.

Hi Partysl8,

I'm glad Finance had a chance to process your withdrawal today. I had expected it to be done 24 hours within my post but sometimes there are unexpected delays.

Thank you for confirming the payment.

I have had a $200 bitcoin deposit with Cocoa Casino pending for 11 days.  Still no payment. Stay away from this place.

Hello Mary Goff,

Could you please private message me your casino username and we'll get in touch with the Casino Representative.

Hi Mary,

Please note that we pay withdrawals between 1 and 7 business days. Your withdrawal was requested on a Friday. So we are currently on the 7th business day and I would expect it to be paid today.

Thank you for your patience and understanding.

Cocoa Casino has not paid me, $200 bitcoin withdrawal, 11 days. This is ridiculous.  No reply from casino in over 5 days.

Hi Mary,

As I mentioned in this thread yesterday, your withdrawal was indeed paid yesterday on the 7th business day. Please note that we do not count weekends, as our Finance Department is closed.

Enjoy your winnings and congratulations!

Hello ChristineMshields,

Could you please private message me your casino username and we'll get in touch with the Casino Representative.

Hi,

I've found your account and the reason you did not receive the free spins is because you already have 4 other accounts in our casino.

Please note that we only allow 1 account per person, new accounts will not receive bonuses as per our terms and conditions.

Thank you for your understanding.

Oliver King
Casino Host

My partner has had a pending withdrawal from this is vegas for over a month, has been given the runaround via email, and chat rep for WEEKS. They forced a verification deposit, then claimed they didn't get it, then claimed they did but it wasn't enough of a deposit (even though the chat rep said 20 was perfect).

I feel partly responsible because I suggested she check the website out and now they've stolen 20 dollars from her and not paid the 50 they owe. Complete radio silence from support. This is the 3rd time she has tried to cash this 50 bucks out with no success. This one dated 8/22

This has been going on for so long that me and her have both went crazy trying to talk sense into their reps but apparently they think that it's perfectly fine to steal deposits from players without paying them what they are owed.

Bottom line. ThisIsVegas owes Gini******/Virginia Mcdaniel $50.00 and has owed it  for over a month. After validation, after depositing after 2 chat reps saying completely different lies and never ever paying it. They even changed the deposit amount mid conversation to talk her into depositing more money. 

Hello James Heusser,

Thanks for sharing the account credentials of your partner. We will ping the Casino Representative about this case. Keep you posted on this thread.

Hi, This cash out will be processed shortly. We apologize for the delay, due to techincal issues with the BTC payment platform. This is now sorted and payments should resume at the established time frames once the backlog is cleared. Thank you for your understanding. Oliver King Casino Host

By shortly you mean what? cuz this says august 22nd. It's september 28th dude. My lady has been more than patient and is irritated to say the least. Ditto double for me. 

Hi James Heusser,

We completely understand your dissatisfaction, it's really unacceptable to wait for you money for a month. We will send an email to Casino in order to speed up that payment. Keep you posted.

Hi,

As per my records, the withdrawal was paid yesterday (Sept. 29th).

Thank you for your patience!

Hi James Heusser,

Can you confirm that you received the funds so that we can consider this case as resolved.

Hi James Heusser,

Any update? Did you receive your funds? 

 

Hi James Heusser,

May you inform us did you receive your funds, so that we can consider this case as RESOLVED?

Yes my apologies I just saw this I don't know why it didn't notify me. 

She did in fact receive her payout finally.....

/Can I just say on a personal level how unacceptable this was? It's great that she finally got paid but it's too little too late at this point. 

Your reps and everyone she talked to were purposefully deceptive and misleading, some flat out liars. *Smith*

They're quick to ask for that "verification" deposit though. ....... And then ask for it again after not paying her for a month. 

Over FIFTY DOLLARS. I hate to think about how many people don't know about LCB and have just given up trying to get their money the way that she wanted to. 

I've watched this whole thing literally bring her to tears.  

You think it's fun and games but you're playing with real life emotions and feelings and it is NOT ok for you to do what you did. 

You need to do better, or do something else. 

/End rant and mark as resolved. 

Hi James Heusser,

Really sorry for your disappointment, but it's encouraging that you have received your money. We will mark this case as RESOLVED.

This is Vegas casino is a scam. They send free chips then refuse to pay winnings from those chips. If I'm not eligible then why send them? 

Find somewhere else to play. This is Vegas is horrible. 

Wow I am utterly blown away by the straight thief's these people are I went and decided to waste my money here even with all the negative complaints but god dammit there all correct this casino is disgusting and should be blacklisted on ever review site I just won on a 10$ chip on 12/31-1/1 so I requested a withdrawal and got a email about documents so I sent them my documents then received an email  saying my documents where accepted so then today I received a email saying that because I hadn't made a deposited in 30 days i couldn't make a withdrawal and get you my last withdrawal was literally on 11/26 so everyone knows 34 days so I assumed that would mean I just would need to make a deposit then I would be able to withdrawal my 100 dollars since that's the way any respectable online casino operates but no if course not I go on to my account and the balance isn't 100 so they stole the 100 winnings if your truly a respectable brand you will assist me with this like I'm begging you guys please prove your not just thief's and scammers a respectable establishment would allow me to make a deposit then make the withdrawal not just take the winnings back and especially when my last deposit was literally only 34 days ago please prove that you give a dam about your customers because I'm ready to go on to every casino review site I can possibly find to try to warn as many people as possible about the highly dishonest and highly disrespectful conduct of this brand and try to prevent as many folks as I possibly can to instead deposit at a respectable casino that cares about there customers and don't just steal your money. I ask you please make this right and I will change my complaint allow me either to deposit then make the 100 dollar withdrawal like any respectable brand would allow or just send me the 100 dollar winnings since my last deposit was literally 34 days ago. Prove to me and everyone else that this brand aren't scammers and thief's and you won't lose me as a customer for ever!!!!!

Hello seanze65,

Could you please provide us with the name of Casino and Casino Username via private message so we can get in touch with Casino Representative in order to help you?

Hello seanze65,

We are still waiting for your credentials. Please send us via private message  to be able to help you.

Thank you.

Hello seanze65,

We need your credentials to be able to help you. Please send us  via private message.

Hello seanze65,

We will be closing this complaint due to inactivity of submitter. 

Hi 

I have a pending withdrawal. I realize i finished my KYC and got it approved around last week of December but its already End of Jan and my Bitcoin withdrawal of 110 dollars hasn't been paid out despite kind customer service people assuring me of a resolution soon.; pls can someone help me my paradise 8 id is H2o18888

ive been a member of LCB since it went up after the PIGS POST days. just lost my credential and registered again

If we have a paradise 8 rep i hope he can gove this notice. Thanks

Hello peter carcereny,

Thanks for reaching out to us. We will forward all of your concerns to Casino Rep in hopes that the we can speed up the withdrawal process. Keep an eye on this thread.

Hi Paradise 8 ive been successfully KYC'd and my wiothdrawal has been pending sonce end ofr december. Please help this loyal member receive my withdrawal. My paradise 8 id is H2o18888  .

Thanks,

Peter

Hello peter carcereny,

Thanks for reaching out to us. We will notify Casino Rep about this issue and once we get the feedback we will get back to you. Keep you posted.

Hello peter carcereny,

We still haven't got any response from Casino Rep regarding this matter. We will send them a reminder in hopes that we can get a quick response. Keep you posted.

Hi ,

I am not calling scam but i deposited around 70 in crypto and won on  a bonus up to 40 so total bal of 110 all fully wagered is a pending withdrawal. I was approved for my KYC at the end of December 2022, have been chatting with them and they promised me multiple times withdrawal will succeed  in the  next days but till now the wi\thdrawal is pending. I dont know hgow toi get help anymore. Am hoping you would have a paradise 8 rep here who can assist. or maybe with your great experience LCB can help me also Thanks

Peter 

Paradise 8 id is H2o18888

Hello peter carcereny,

We are still waiting for an update from Casino Rep. Once we get a response we will get back to you. We will keep you informed.

the this is vegas website is a scam i can't withdraw the money. it's been 7 days since the withdrawal was made and nothing on my account since. I wrote to the website on the Chat and to the financial department but no return. this site is the subject of a complaint to the gambling department.

Hello jimjimv,

Could you please specify to which brand are you referring? If you would like us to reach out to the casino representative and inquire for more details regarding your withdrawal, please send us the name of the brand and your casino username via PM. 

Hello peter carcereny,

We've contacted the casino representative once again and inquired about your issue. As soon as we get a response we'll update you on this thread. 

Thank you for letting us know. There seemed to be in the withdrawal list as the customer is from the Philippines. 

We have corrected it and the payment was already processed and sent in full earlier this week.

Have a good day,

VIP Support Paradise8

Hello peter carcereny,

Could you please confirm that you've received your payment so we can mark your complaint as resolved? 

Hi LCB Team!

Yes, I did! took me several weeks then I posted it here and couple of days and its done! Thank you!!!! You guys are the best!!!

Peter

Hello peter carcereny,

Thank you for confirming. Enjoy your winnings! 

Hello jimjimv,

We are still waiting for your credentials. Please send us via private message and we will try to help you by reaching out to Casino Representative.

Hello jimjimv,

We need your Casino Username to be able to help you. Please send us  via private message. 

Thank you.