Cocoa Casino, Paradise 8 Casino, ThisIsVegas Casino and DaVinci's Gold Casino Support and Complaints Thread

yes verified at 20.06.23 , first withdrawals and pending so far , 20 days in pending status actually
 

Hello LarssonGöteborg,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you with this matter?

Thank you in advance.

Hello Robertpierce6,

We will be closing this complaint due to inactivity of submitter.

Hello LarssonGöteborg,

We are still waiting for your credentials. Please send us  via private message to be able to help you. 

Thank you.

Thank you Berks , sent my login in private messages
(I have four withdrawals pending now at Thisisvegas casino
for example withdrawal №205365069560024 , didn't processed yet , from 19/06/23)

Hello LarssonGöteborg,

Thank you for sharing your account details with us. We will reach out to Casino Rep to inquire about your withdrawal.

Once we hear back we will let you know immediately.

Keep an eye on this thread.

Hello LarssonGoteborg,

All of your withdrawals were processed and paid to you, all according to our T&Cs.

We wish you a great day,

This is Vegas

Hello LarssonGoteborg,

As Casino Rep clarified this case, we will mark this complaint as Resolved.

Awesome update , the money came a couple of days ago (all amount, all transactions), thank you very much lcb and casino rep for such a quick response 

Hello LarssonGoteborg,

We are so happy to hear that you received your money. 

Enjoy your winnings!

Hi,

my 125Eur withdrawal request from Cocoa Casino (03.07.2023) was capped to 100Eur and then 17.07.2023 payed to my bitcoin address.

I played with no deposit bonus (10 Free Chip for Rival Slots). I meet the playthrough and minimum cashout requirements.

Then I made a verification deposit (25Eur). After that I made withdrawal request 125Eur to my bitcoin address (100Eur from winnings and 25Eur from verification deposit)

In bonus terms and conditions was stated that the maximum withdraw is €100 and that the verification deposit does not have any wagering requirements and can be cashed out. But they sended only 100 Eur.

Thanks.

Hello Jayro2180, 

Please find the following statement from their T&Cs:

• 6.9. A player who has never made a deposit and wishes to withdraw a free chip win, is required to first make one successful minimum deposit of 25.00 ($,€,£, or 250 ZAR). This first deposit amount is not allowed to be withdrawn or added to an existing pending withdrawal. If added to an existing withdrawal, the amount will be deducted from the total withdrawal amount. A player who has previously made a successful deposit and is now wishing to withdraw a free chip win is required to have deposited within the last 30 days in order for the withdrawal to be approved and the deposit cannot be added to an existing pending withdrawal. If added to an existing withdrawal, the amount will be deducted from the total withdrawal amount. Free Bonuses (Free Chips) have a wagering requirement of 35X to 100X unless otherwise specified.

If you would like us to contact the casino representative and inquire further please send us your casino username via PM. 

Ok, now I understand that deduction of 25Eur from my withdrawal request. But after deduction from withdrawal they wasn't added that money back to my account balance. So they just cleared that 25Eur verification deposit from my casino balance.

I sended my casino username.

Hello Jayro2180,

Thank you for providing your casino username. We have contacted the casino representative and referred him to your latest post.

As soon as we hear back we'll update you on this thread.

Hello Jayro2180,

As mentioned in our T&Cs, there are two cases of withdrawing from a free chip. The first case would be when your account is active (requires real-play within the past 30 days). In that case, the 100 is being sent in full.

In case there hasn't been any real-play within the past 30 days, or real-play at all, users need to activate their account with a 25 deposit (the minimum required) in order to cash out the 100, while the 25 will be voided and used for account activation.

Thank you for your understanding,

Cocoa Casino

Hello Jayro2180,

We'll mark this complaint as Resolved. If you should need any further assistance from our end please let us know. 

hi, I got pending withdraw of funds in the  Thisisvegas casino , from 19.07.23
documents already sent (they were approved a month ago) and also sent a screenshot of my deposits transaction (also a month ago)

Hello SlavomirCZ,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thank you in advance.

thx , just sent 

Hello SlavomirCZ,

Thank you for sharing your credentials with us. We will ping Casino Rep in order to help you with this issue. 

Keep you posted.

Hello SlavomirCZ,

We still haven't heard any feedback from their side regarding this matter. We will ping them again in hopes that we can get a clarification in shortest possible time.

Keep you posted.

Thank you.

Hello and thank you for contacting us.

We can see that the user has tried to cash out from a free chip. However, the account was never activated with the minimum deposit amount. The customer can also see that via his cashier and is more than welcome to share screenshots from there.

On our side, not only an activation deposit wasn't made, there was never an attempt to deposit either, so there could not be a confusion regarding the generated Bitcoin address.

Have a great day!

This is Vegas Support

Of course the deposit was made at 18.07.23 , before i register my withdrawal
I attached a screenshot of the correspondence, and a full correspondence (text) with casino operator,
Cashier was not working corectly 18.07.23 and deposits were made directly(as suggested by the operator)
through the chat (as shown in the screenshots) ,
(moreover i sent screenshot of my deposit transaction to Thisisvegas support at 18.07.23)
so they can confirm my deposit amount and add it to casino balance
the deposit was made at 18.07.23 ,before withdrawal ,
you have to double check your information Oliver ;)  
 

And here are screenshots of  Thisisvegas casino support email , showing that they are confirming my deposit ,
and asking for a screenshot of the transaction (that I sent them immediately , as shown in the attachment)

Oliver as you can see from screenshots (and read from the correspondence) the deposit has been made ,fell free to check Bitcoin transaction details:

https://www.blockchain.com/explorer/search/?search=922c065a91b926debcdce45fc318b566f1a090d0ba19411cb1a78bed5a1d03e0

As we can see above , Thisisvegas chat operator gave me a bitcoin address for the deposit:
bc1qprjgpqqwhr4whtc33ktmfrpryxmnjar5w7q0tt 

the deposit was made immediately , transaction details: https://www.blockchain.com/explorer/search/?search=922c065a91b926debcdce45fc318b566f1a090d0ba19411cb1a78bed5a1d03e0

after that (and after receiving all the bitcoin confirmations) I make my withdrawal of funds 

Hello SlavomirCZ,

We will ping Casino Rep again regarding this issue and we hope that he will reach out to you with the clarification in shortest possible time.

Keep you posted.

Hello SlavomirCZ,

We are still waiting for a response from their side. Once we hear back we will let you know.

Keep you posted.

Thank you for providing this info.

We were finally able to locate the missing deposit.

Please keep an eye out for an email from our support box asking for Bitcoin address. The funds will be sent to you over the weekend.

This is Vegas Support

Hello SlavomirCZ,

May we know did you receive the funds?

Thank you in advance.

Hello SlavomirCZ,

We will be closing this complaint and mark it as Resolved.

Hi, played at the Thisisvegas casino, sent documents and verified already, made a verification deposit,
The withdrawal has been pending for 18 days already (although the jswqzs.com says it up to 7 days)
I would be grateful if there are any explanations , thank you.

Hello ObersonKloten,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thank you in advance.

Thank you , just send it

Hello ObersonKloten,

Thank you for sharing your account details with us. We will ping Casino Rep in order to help you with this issue.

Keep you posted.

Hello ObersonKloten,

Casino Rep got back to us and said that they will update us once they review your case. Keep you posted for any updates.

Thank you.

Money arrived more than a day ago,
thank you very much for the help Lcb and Thisisvegas support

Hello ObersonKloten,

We are so happy to hear that you received your money! 

Enjoy your winnings.

We will mark this case as Resolved.

Thanks info

Hi, played at the Cocoa casino, sent documents and verified already, made a verification deposit,
The withdrawal has been pending for 13 days already (although the jswqzs.com says it up to 7 days)
I would be grateful if there are any explanations , thank you.

Hello Zlatoglav1499,

Thank you for reaching out to us. Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you with the withdrawal?

Thank you in advance.

Sent in private

Hello Zlatoglav1499,

Thank you for sharing your account details with us. We will notify Casino Rep in order to help you.

Keep you posted.

Thanks for your help, the withdrawal was paid.

Hello Zlatoglav1499,

We are happy to hear that you've been paid. 

Enjoy your winnings. 

Hello, I have several unprocessed withdrawals at Thisisvegas casino,
some of them have been pending for more than a month already,
it would be great to know from reps , when the withdrawals will be processed

Hello JohnsonSpel,

Could you please tell us if your account has been verified?

Thank you.

yes , verified at 05/10/2023 , month ago

Hello JohnsonSpel,

Could you please send us your Casino Username via private message so we can check this matter with Casino Rep?

Thank you in advance.

Thank you, just sent my login in PM

Hello JohnsonSpel,

Thank you for sharing your account details with us. We will ping Casino Rep in order to help you with this matter.

Keep you posted.